Dear guest, thank you for contacting us. Our staff will be pleased to help you get an appointment for COVID-19 testing directly in the hotel prior to your departure. Please contact us at mexrf_guestservice@hilton.com for additional information.

Dear guest, thank you for contacting us. Our gym is available and opens every day of the week from 7am to 7pm. Reservation must be made as only 2 guests are allowed at the time, for 40 mins. Pool remains closed at the moment.

Dear All, We would like to thank you for consider us for your upcoming stay, regarding your request we would like to confirm that all our Master Suite have whirlpool tub with a lovely view.

Dear Guest, We have open our swimming lane from 7:00 to 19:00 and it is necessary to make an appointment with our Spa team. Best Regards.

We can help you to arrange appointment at the hotel (external laboratory). Biomedical Antigen MXN $ 800 4 - 6 hrs. Biomedical PCR MXN $1, 800 36 - 48 hrs. Biomedical PCR VIP MXN $3,500 24 hrs.

Dear Guest, we can assist you to arrange a COVID-19 test, our concierge can guide you, you can contact the hotel directly to receive more information.

Dear Guest, Due to the COVID-19 we have some regulations at the property; we have room service available and Grab & Go breakfast, everything must be consumed at your room until we receive new information form our goverment.

Estimados, por el momento nuestra piscina y carril de nado se encuentran temporalmente cerrados; cualquier cambio que tengamos por parte de Gobierno lo haremos saber.

Dear Guest, our restaurant and pool are open; just in case you need to use the pool is necessary to make an appointment with our Spa.

Dear Guest, The length of our swimming lane is 24.40 m and our inside pool has a length of 8.5 m per 4.85 (wide) m; we are regulated by the governments law so we depend on the regulations to re open.The walking distance to Roma Norte is 38 min aprox

We can assist you to contact a certified third party healthcare, to schedule a PCR or Antigen test on-site at the hotel. Hilton is not liable for the services, payments, results or any information or guidance from these laboratories.

Dear Guest, We just charge room and taxes (19.5%) at the moment of your registration.

Dear guest, regarding the WiFi speed is 10 MB, in case you are Hilton honors can access with 30 MB; about visitors the maximum occupancy is 4 people on the room, to have access they must bring an ID and must be registered at Front Desk.

Con mucho gusto, gracias por su tiempo para contactarnos: alberca techada: 8.50mts x 4.85 mts, su profundidad es de 1.32 mts y esta auna temperatura de 30 grados. Carril de nado: 24.40 mts x 2.63 mts su profundidad es de 1.32 mts y esta auna temperatura de 28 grados. Saludos cordiales!

Tenemos en funcionamiento nuestro Carril de nado, bajo reserva previa y con un aforo de 1 persona por 60 minutos a temperatura ambiente con un horario de 7:00 a 19:00. Saludos.

It has an additional charge of $50 USD, plus a deposit of $5,000 MXN In order to cover the costs, cleaning or damage caused by the pet; if these additional costs are not generated, the Hotel will refund the deposit