Dear guest, thank you for contacting us. Our staff will be pleased to help you get an appointment for COVID-19 testing directly in the hotel prior to your departure. Please contact us at mexrf_guestservice@hilton.com for additional information.

Dear guest, thank you for contacting us. Our gym is available and opens every day of the week from 7am to 7pm. Reservation must be made as only 2 guests are allowed at the time, for 40 mins. Pool remains closed at the moment.

Dear All, We would like to thank you for consider us for your upcoming stay, regarding your request we would like to confirm that all our Master Suite have whirlpool tub with a lovely view.

Dear Guest, We have open our swimming lane from 7:00 to 19:00 and it is necessary to make an appointment with our Spa team. Best Regards.

We can help you to arrange appointment at the hotel (external laboratory). Biomedical Antigen MXN $ 800 4 - 6 hrs. Biomedical PCR MXN $1, 800 36 - 48 hrs. Biomedical PCR VIP MXN $3,500 24 hrs.

Dear Guest, we can assist you to arrange a COVID-19 test, our concierge can guide you, you can contact the hotel directly to receive more information.

Dear Guest, For all our guest those services are complimentary, except the relaxation rooms , we suggest to contact the Spa for more information. Kind regards

Dear Guest, Due to the COVID-19 we have some regulations at the property; we have room service available and Grab & Go breakfast, everything must be consumed at your room until we receive new information form our goverment.

Dear Guest, Our Executive lounge is open daily. Kind regards

Dear Guest, We suggest to book an additional night in order to guarantee your Late check out.

Yes Ms. Csango, from the executive rooms to the Presidential Suite have the access to the Executive lounge.

We would like to thank you for consider us, regarding the Late Check Out will have an additional charge of $60 USD plus taxes until 18:00 and it is under availability. Best Regard

Dear Guest, regarding the Late Check Out will have an additional charge of $60 USD plus taxes until 18:00 and it is under availability. Best Regards.

Estimados, por el momento nuestra piscina y carril de nado se encuentran temporalmente cerrados; cualquier cambio que tengamos por parte de Gobierno lo haremos saber.

Dear Guest, Our pool and swimming lane are open daily from 7:00 to 20:00

Dear Guest, our restaurant and pool are open; just in case you need to use the pool is necessary to make an appointment with our Spa.

Estimado Huésped, En promedio son de 35 - 40 min de distancia del hotel, dependiendo el tráfico. Saludos.

Dear Guest, Our pool and swimming lane are open daily from 7:00-19:00 ; we are attached to the government restrictions we suggest to contact us few days before your trip to verify if we keep the same policies.

Dear Guest, The length of our swimming lane is 24.40 m and our inside pool has a length of 8.5 m per 4.85 (wide) m; we are regulated by the governments law so we depend on the regulations to re open.The walking distance to Roma Norte is 38 min aprox

We can assist you to contact a certified third party healthcare, to schedule a PCR or Antigen test on-site at the hotel. Hilton is not liable for the services, payments, results or any information or guidance from these laboratories.