Stay in the heart of Playa del Carmen Excellent location – show map

Located in Playa del Carmen, Holiday Inn Express & Suites - Playa del Carmen has an outdoor swimming pool, fitness center and free WiFi. The property is close to several noted attractions, around less than 0.6 mi from Kool Beach Club and around a 2-minute walk from Quinta Alegria Shopping Mall. The property is on downtown.

At the hotel, each room includes a desk and a flat-screen TV. Rooms are complete with a private bathroom, while some units also offer a balcony. All rooms will provide guests with a microwave and mini-bar.

Continental breakfast option is available daily at the accommodations.

Guests can make use of the business center to work or head for a sightseeing trip organized by the tour desk. Languages spoken at the reception include English and Spanish.

ADO International Bus Station is 1.4 mi from Holiday Inn Express & Suites - Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.7 mi from the property. Cozumel International Airport is 21 mi away.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel has been welcoming Booking.com guests since Oct 10, 2018
Hotel chain/brand: Holiday Inn Express

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Property Highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.5

Breakfast Info

Continental, Buffet

Free private parking available at the hotel


Availability

When would you like to stay at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel?

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Approximate prices in USD for a 1-night stay
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Sleeps Room Type Price
Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
Standard Room
  • 1 king bed
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 2
King Suite - Non-Smoking
  • 1 king bed and 1 sofa bed
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Max adults: 4. Max children: 3
Suite Feature - Non-Smoking
  • 2 full beds and 1 sofa bed
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Max adults: 2. Max children: 1
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Max adults: 4. Max children: 3
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4 reasons to choose Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

Welcoming Booking.com guests since Oct 10, 2018

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Is there a refrigerator?

    yes is a mini fridge


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    Asked about: King Suite - Non-Smoking • Answered on September 27, 2019
  • Tienen parking en el hotel?

    si contamos con parking


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    Answered on August 18, 2021
  • Is the fitness center open?

    yes. 5am to 11 pm


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    Answered on February 13, 2021
  • What is the internet speed? Does each room have it’s own router? Seeking reliable high speed internet for video meetings.

    The internet is high speed in all rooms and areas of the hotel, greetings.


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    Answered on March 18, 2021
  • Do you offer covid testing at the hotel?

    yes, antigens 799 y pcr 2699


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    Answered on May 4, 2021
  • Hello do you have a hotel bar and is there tv in rooms with satellite channels

    Hi, we dont have bar service, only the tv with tv cable in lobby


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    Asked about: King Suite with Balcony • Answered on November 1, 2021
  • Do you offer airport shuttle/ airport pick and drop on demand? If yes, what is the cost from Cancun airport?

    HI, the service cost is $1000.00 mexican pesos


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    Answered on December 16, 2019
  • Hi, can you provide a baby cot?

    Hola buenos días, si contamos con cuna.


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    Answered on November 6, 2021
  • How do you book the airport shuttle to this hotel?

    in this moment we don´t have the service


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    Answered on December 27, 2019
  • Hi, do you have WIFI? If yes, what’s the internet speed? Thanks

    Si tenemos WIFI, es de alta velocidad, no hemos tenido queja alguna.


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    Answered on April 19, 2021
  • how far away is the ferry boat? can you walk there from the hotel with luggage?

    Good morning, it is approximately 10 blocks, you can walk with at least 1 luggage


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    Answered on October 31, 2021
  • Hi! Do you offer airport shuttle? If yes what’s the price? Thanks a lot!

    No contamos con ese servicio. saludos.


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    Answered on April 13, 2021
  • Can you give us a parking space from 31 January to 10 February? How much would it cost?

    Buenos días, el estacionamiento es incluido.


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    Answered on January 5, 2022
  • Do you provide a strong WiFi connection? I’ll need to do some work.

    yes, all hotel have wifi connection


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    Answered on July 14, 2021
  • I tried to reserve for 2 adults and 2 children, but you offer the room with only 1 king bed. Do you have room with 2 beds?

    Buenos días, tenemos habitaciones con 2 camas Queens.


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    Answered on November 17, 2021
  • Buenas tardes, ya que viajo con un bebé quisiera saber qué tipo de desayuno sirven, tienen diferentes opciones? Gracias

    ofrecemos: cereales, fruta, pan dulce, pan de caja, huevo, chilaquiles, frijoles refritos, un platillo que varia diario.


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    Answered on July 7, 2021
  • How do you get to the hotel if you don't offer shuttle service? Can you recommend a good service? Thank you

    you can take the ADO bus on the airport exit and they left you 8 block away; the you can walk or take a taxi.


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    Answered on September 29, 2020
  • Hi, do you offer buffet breakfast?

    the breakfast is continental buffet


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    Answered on August 9, 2021
  • Booking says the 4-night stay would be 205 dollars. How much would that be adding taxes and the 3% fee mentioned on the rates?

    19% of taxes


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    Answered on October 7, 2020
  • Do you have a fitness center and is it open? / Tienen un gym y esta abierto? Is breakfast included and available to dine in?/ El desayuno esta incluido y disponible para sentarse a comer? Do you offer transportation to Xcaret? / Ofrecen transporte para ir Xcaret?

    Buenas tardes, el Gym abierto, Desayuno en cortesía únicamente, no ofrecemos ningún tipo de trasporte.


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    Answered on December 8, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Quinta Alegria Shopping Mall
    0.1 miles
  • Kool Beach Club
    0.4 miles
  • ADO International Bus Station
    0.6 miles
  • Disabled-friendly beach
    0.7 miles
  • Playa del Carmen Maritime Terminal
    0.7 miles
  • Church of Guadalupe
    1.2 miles
  • Rio Secreto
    5.5 miles
  • Isla Pasion Weddings
    11.4 miles
Restaurants & cafes
  • Cafe/Bar Sabrina
    0 miles
Beaches in the Neighborhood
  • Playa del Carmen Beach
    1,350 feet
  • Playacar Beach
    3,800 feet
  • Mayakoba Beach
    4.4 miles
  • Ocean Maya Royale - Adults Only Beach
    6 miles
Closest Airports
  • Cozumel International Airport
    12.3 miles
  • Cancún International Airport
    31 miles
How to get to Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel from Cancún International Airport
    Public transportation
    Free parking is available.
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Amenities of Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel
Outdoors
  • Outdoor furniture
Food & Drink
  • Bottle of water
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Grocery deliveries Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Visual aids (Braille)
  • Lowered sink
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules
Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

  • Guests staying at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Room options at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel include:

    • Double
    • Suite

  • The following parking options are available to guests staying at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Parking garage
    • Accessible parking
    • Free parking

  • The nearest beach is 2,950 feet from Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel.

  • The prices at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel by:

    • Bus 1h

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is 1,650 feet from the center of Playa del Carmen.

  • Check-in at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness