Hotel Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro, 77720 Playa del Carmen, Mexico – Excellent location – show map

Excellent location – rated 9.5/10! (score from 1055 reviews)

Real guests • Real stays • Real opinions

9.0
Wonderful
1,056 reviews

Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.

Michael United States of America

Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.

Andres Colombia

The hotel was very clean, the staff was very helpful and friendly. Great location!

Lucy United States of America

Breakfast good , maybe more variety, towels are too dry, scrape, or wash them better and use softening. Or change them for new ones. Because my husband scratched his face.

Alejandro United States of America

I loved the location, the pool was great, the rooftop was comfortable & the room was very clean.

Cynthia United States of America

The room was very comfortable, the stuff was very nice and the pool on the roof was lovely with a sea view.

Julien Israel

The staff was so helpful and friendly. I am so thankful for everyone who was so patient while I spoke broken Spanish to them. The value was amazing! The rooftop pool was one of our favorite features and the location would be hard to beat outside of a resort. The bed was cozy and the room was very tidy.

Steffney United States of America

The Hotel is very clean and 100% in compliance with The CDC guidelines and covid protocols. Special Thanks to Katherine de la Cruz, Isis, Emmanuel, Ivan, Antonio, Elena, Francisco, Gloria and Juanita. Your commitment and dedication deserve 5 stars 🌟 🌟 🌟 🌟 🌟 👏.

Carmen United States of America

You cannot beat the location ... if you want a great location in PDC, this hotel is IT! Steps away from 5th Ave, the main strip, and in the middle of it. Staff was super nice. Breakfast delicious.

Knyte77 United States of America

the property was beautiful. Staff was very helpful and nice. Good breakfast. Super clean areas.

Andrea Colombia
9.0
Wonderful
1,056 reviews
  • What guests loved the most:
  • “Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.”
    Michael Michael United States of America United States of America
  • “Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.”
    Andres Andres Colombia Colombia
  • “The hotel was very clean, the staff was very helpful and friendly. Great location!”
    Lucy Lucy United States of America United States of America
  • “Breakfast good , maybe more variety, towels are too dry, scrape, or wash them better and use softening. Or change them for new ones. Because my husband scratched his face.”
    Alejandro Alejandro United States of America United States of America
  • “I loved the location, the pool was great, the rooftop was comfortable & the room was very clean.”
    Cynthia Cynthia United States of America United States of America
  • “The room was very comfortable, the stuff was very nice and the pool on the roof was lovely with a sea view.”
    Julien Julien Israel Israel
  • “The staff was so helpful and friendly. I am so thankful for everyone who was so patient while I spoke broken Spanish to them. The value was amazing!”
    Steffney Steffney United States of America United States of America
  • “The Hotel is very clean and 100% in compliance with The CDC guidelines and covid protocols.”
    Carmen Carmen United States of America United States of America
  • “You cannot beat the location ... if you want a great location in PDC, this hotel is IT! Steps away from 5th Ave, the main strip, and in the middle of it. Staff was super nice. Breakfast delicious.”
    Knyte77 Knyte77 United States of America United States of America
  • “the property was beautiful. Staff was very helpful and nice. Good breakfast. Super clean areas.”
    Andrea Andrea Colombia Colombia

Categories:

  • Staff9.1
  • Facilities9.1
  • Cleanliness9.3
  • Comfort9.3
  • Value for money9.0
  • Location9.5
  • Free WiFi9.1

Stay in the heart of Playa del Carmen – Excellent location – show map

This property is a 11-minute walk from the beach. Located in Playa del Carmen, Holiday Inn Express & Suites - Playa del Carmen has an outdoor swimming pool, fitness center and free WiFi. The property is close to several noted attractions, around less than 0.6 mi from Kool Beach Club and around a 2-minute walk from Quinta Alegria Shopping Mall. The property is on downtown.

At the hotel, each room includes a desk and a flat-screen TV. Rooms are complete with a private bathroom, while some units also offer a balcony. All rooms will provide guests with a microwave and mini-bar.

Continental breakfast option is available daily at the accommodations.

Guests can make use of the business center to work or head for a sightseeing trip organized by the tour desk. Languages spoken at the reception include English and Spanish.

ADO International Bus Station is 1.4 mi from Holiday Inn Express & Suites - Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.7 mi from the property. Cozumel International Airport is 21 mi away.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel has been welcoming Booking.com guests since Oct 10, 2018
 Hotel chain/brand: Holiday Inn Express

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Free parking
Family rooms
very good Fitness Center

Property Highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.5

Breakfast Info

Continental, Buffet

Free private parking available at the hotel

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Availability

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Sleeps Room Type Price
Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
Standard Room
  • 1 king bed
or
  • 2 twin beds
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Max adults: 4. Max children: 3
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Max adults: 3. Max children: 2
King Suite - Non-Smoking
  • 1 king bed and 1 sofa bed
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Max adults: 4. Max children: 3
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Max adults: 2. Max children: 1
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Max adults: 4. Max children: 3
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4 reasons to choose Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Closest beaches
  • Playa del Carmen Beach

    Playa del Carmen Beach

    7.6 Good beach
    1,350 feet from property
  • Playacar Beach

    Playacar Beach

    8.1 Very good beach
    3,800 feet from property

Guest reviews

9.0
Wonderful · 1,056 reviews
Read all reviews
Categories:
  • Staff9.1
  • Facilities9.1
  • Cleanliness9.3
  • Comfort9.3
  • Value for money9.0
  • Location9.5
  • Free WiFi9.1

Select topics to read reviews:

See what guests loved the most:

  • Michael United States of America

    “Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.”

  • Andres Colombia

    “Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.”

  • Lucy United States of America

    “The hotel was very clean, the staff was very helpful and friendly. Great location!”

  • Alejandro United States of America

    “Breakfast good , maybe more variety, towels are too dry, scrape, or wash them better and use softening. Or change them for new ones. Because my husband scratched his face.”

  • Cynthia United States of America

    “I loved the location, the pool was great, the rooftop was comfortable & the room was very clean.”

  • Julien Israel

    “The room was very comfortable, the stuff was very nice and the pool on the roof was lovely with a sea view.”

  • Steffney United States of America

    “The staff was so helpful and friendly. I am so thankful for everyone who was so patient while I spoke broken Spanish to them. The value was amazing! The rooftop pool was one of our favorite features and the location would be hard to beat outside of a resort. The bed was cozy and the room was very tidy.”

  • Carmen United States of America

    “The Hotel is very clean and 100% in compliance with The CDC guidelines and covid protocols. Special Thanks to Katherine de la Cruz, Isis, Emmanuel, Ivan, Antonio, Elena, Francisco, Gloria and Juanita. Your commitment and dedication deserve 5 stars 🌟 🌟 🌟 🌟 🌟 👏.”

  • Knyte77 United States of America

    “You cannot beat the location ... if you want a great location in PDC, this hotel is IT! Steps away from 5th Ave, the main strip, and in the middle of it. Staff was super nice. Breakfast delicious.”

  • Andrea Colombia

    “the property was beautiful. Staff was very helpful and nice. Good breakfast. Super clean areas.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Is there a refrigerator?
    yes is a mini fridge
    Asked about: King Suite - Non-Smoking • Answered on September 27, 2019
  • Buenas tardes, ya que viajo con un bebé quisiera saber qué tipo de desayuno sirven, tienen diferentes opciones? Gracias
    ofrecemos: cereales, fruta, pan dulce, pan de caja, huevo, chilaquiles, frijoles refritos, un platillo que varia diario.
    Answered on July 7, 2021
  • Las camas son queen o full porque dice queen pero luego dice full.
    habitaciones con una cama son king y de dos camas son queen
    Answered on April 1, 2022
  • Tienen parking en el hotel?
    si contamos con parking
    Answered on August 18, 2021
  • Is the fitness center open?
    yes. 5am to 11 pm
    Answered on February 13, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Quinta Alegria Shopping Mall
    0.1 miles
  • Kool Beach Club
    0.4 miles
  • ADO International Bus Station
    0.6 miles
  • Disabled-friendly beach
    0.7 miles
  • Playa del Carmen Maritime Terminal
    0.7 miles
  • Church of Guadalupe
    1.2 miles
  • Rio Secreto
    5.5 miles
  • Isla Pasion Weddings
    11.4 miles
Restaurants & cafes
  • Cafe/Bar Sabrina
    0 miles
Beaches in the Neighborhood
  • Playa del Carmen Beach
    1,350 feet
  • Playacar Beach
    3,800 feet
  • Mayakoba Beach
    4.4 miles
  • Ocean Maya Royale - Adults Only Beach
    6 miles
Closest Airports
  • Cozumel International Airport
    12.3 miles
  • Cancún International Airport
    31 miles
How to get to Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel from Cancún International Airport
    Public transportation
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Amenities of Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

Most popular amenities

1 swimming pool
Free WiFi
Free parking
Family rooms
very good Fitness Center
Outdoors
  • Outdoor furniture
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Grocery deliveries Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Visual aids (Braille)
  • Lowered sink
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

  • Room options at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel include:

    • Double
    • Twin/Double
    • Suite

  • The nearest beach is 2,950 feet from Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel.

  • Guests staying at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • From the nearest airport, you can get to Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel by:

    • Bus 1h

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is 1,650 feet from the center of Playa del Carmen.

  • The following parking options are available to guests staying at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Parking garage
    • Accessible parking
    • Free parking

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness

  • Check-in at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.