Hotel

Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro, 77720 Playa del Carmen, Mexico – Excellent location – show map

Excellent location – rated 9.5/10! (score from 1149 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
1,149 reviews

Huge spacious room, very clean - with all the usual amenities one expects at Holiday Inn Express. Location is great for access to the main shopping street or the beach - everything is within 5-10 minute walk. You can enjoy the nightlife and walk back to the room without needing a taxi. Lots of restaurants and Oxxo / 7-11s nearby.

Abhishek Canada

Great location if you want to explore anything around (Cozumel, Chichen Itza, Tulum). Very nice rooftop which is a great break from the action in the streets around. The room is large and clean, breakfast enough to get a good start for a long day out.

Simon Germany

The breakfast was delicious. The staff supper friendly and professional. Room was comfortable and they offer complementary water and coffee/tea. Very close to 5 avenue and the beach.

Joaquin United States of America

Very close to subway and a pizza place. Also make cannolis. Cross the street and there is a casa de cambio. And a drug store. Good breakfast. It will keep you going for several hours. Not far away are many stores and restaurants. Within walking distance of the ADO bus station. Like 12 blocks ( if you pack light). We took excursions. Their kiosks or desks are close by as well on 10th avenue. Ferry is close to the ADO.

Kenneth United States of America

Room was super comfortable & Location is perfect

Regina El Salvador

Nice hotel to stay in, close to 5th Ave, but without noise

Nataliya United States of America

Very comfortable bed and loads of room. The shower was amazing and the Aircon was perfect after a day exploring. The roof top swimming pool was very refreshing.

Joanne United Kingdom

Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.

Michael United States of America

Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.

Andres Colombia

The hotel was very clean, the staff was very helpful and friendly. Great location!

Lucy United States of America
8.9
Excellent
1,149 reviews
  • What guests loved the most:
  • “Huge spacious room, very clean - with all the usual amenities one expects at Holiday Inn Express.”
    Abhishek Abhishek Canada Canada
  • “Great location if you want to explore anything around (Cozumel, Chichen Itza, Tulum). Very nice rooftop which is a great break from the action in the streets around.”
    Simon Simon Germany Germany
  • “The breakfast was delicious. The staff supper friendly and professional. Room was comfortable and they offer complementary water and coffee/tea. Very close to 5 avenue and the beach.”
    Joaquin Joaquin United States of America United States of America
  • “Very close to subway and a pizza place. Also make cannolis. Cross the street and there is a casa de cambio. And a drug store. Good breakfast. It will keep you going for several hours.”
    Kenneth Kenneth United States of America United States of America
  • “Room was super comfortable & Location is perfect”
    Regina Regina El Salvador El Salvador
  • “Nice hotel to stay in, close to 5th Ave, but without noise”
    Nataliya Nataliya United States of America United States of America
  • “Very comfortable bed and loads of room. The shower was amazing and the Aircon was perfect after a day exploring. The roof top swimming pool was very refreshing.”
    Joanne Joanne United Kingdom United Kingdom
  • “Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.”
    Michael Michael United States of America United States of America
  • “Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.”
    Andres Andres Colombia Colombia
  • “The hotel was very clean, the staff was very helpful and friendly. Great location!”
    Lucy Lucy United States of America United States of America

Categories:

  • Staff9.0
  • Facilities9.0
  • Cleanliness9.2
  • Comfort9.2
  • Value for money8.8
  • Location 9.5
  • Free WiFi9.0
High score for Playa del Carmen
8.9
Excellent
1,149 reviews
Categories:
Staff
9.0
Facilities
9.0
Cleanliness
9.2
Comfort
9.2
Value for money
8.8
Location
9.5
Free WiFi
9.0
Filters
City view
Outdoor swimming pool
Free WiFi
Balcony
Free parking
Air conditioning
Private Bathroom
24-hour front desk
Key card access
Daily housekeeping

Located in Playa del Carmen, Holiday Inn Express & Suites - Playa del Carmen has an outdoor swimming pool, fitness center and free WiFi. The property is close to several noted attractions, around less than 0.6 mi from Kool Beach Club and around a 2-minute walk from Quinta Alegria Shopping Mall. The property is on downtown.

At the hotel, each room includes a desk and a flat-screen TV. Rooms are complete with a private bathroom, while some units also offer a balcony. All rooms will provide guests with a microwave and mini-bar.

Continental breakfast option is available daily at the accommodations.

Guests can make use of the business center to work or head for a sightseeing trip organized by the tour desk. Languages spoken at the reception include English and Spanish.

ADO International Bus Station is 1.4 mi from Holiday Inn Express & Suites - Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.7 mi from the property. Cozumel International Airport is 21 mi away.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel has been welcoming Booking.com guests since Oct 10, 2018
Hotel chain/brand:
Holiday Inn Express

Show me more
Most popular amenities
Outdoor swimming pool
Free WiFi
Free parking
Family rooms
Non-smoking rooms
Facilities for disabled guests
24-hour front desk
Air conditioning
Daily housekeeping

Property Highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.5

Breakfast Info

Continental, Buffet

Free private parking available at the hotel

Saved to 4940 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 king bed
1 king bed
or
2 twin beds
2 queen beds
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
1 king bed
1 king bed
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Guest reviews
Categories:
Staff
9.0
Facilities
9.0
Cleanliness
9.2
Comfort
9.2
Value for money
8.8
Location
9.5
Free WiFi
9.0
Select topics to read reviews:

See what guests loved the most:

  • Abhishek
    CanadaCanada
    “Huge spacious room, very clean - with all the usual amenities one expects at Holiday Inn Express. Location is great for access to the main shopping street or the beach - everything is within 5-10 minute walk. You can enjoy the nightlife and walk...”
  • Simon
    GermanyGermany
    “Great location if you want to explore anything around (Cozumel, Chichen Itza, Tulum). Very nice rooftop which is a great break from the action in the streets around. The room is large and clean, breakfast enough to get a good start for a long day...”
  • Joaquin
    United States of AmericaUnited States of America
    “The breakfast was delicious. The staff supper friendly and professional. Room was comfortable and they offer complementary water and coffee/tea. Very close to 5 avenue and the beach.”
  • Kenneth
    United States of AmericaUnited States of America
    “Very close to subway and a pizza place. Also make cannolis. Cross the street and there is a casa de cambio. And a drug store. Good breakfast. It will keep you going for several hours. Not far away are many stores and restaurants. Within...”
  • Regina
    El SalvadorEl Salvador
    “Room was super comfortable & Location is perfect”
  • Nataliya
    United States of AmericaUnited States of America
    “Nice hotel to stay in, close to 5th Ave, but without noise”
  • Joanne
    United KingdomUnited Kingdom
    “Very comfortable bed and loads of room. The shower was amazing and the Aircon was perfect after a day exploring. The roof top swimming pool was very refreshing.”
  • Michael
    United States of AmericaUnited States of America
    “Breakfast staff were great. Actually, all staff were great. Doing the absolute best they could to accommodate everyone and keep us safe.”
  • Andres
    ColombiaColombia
    “Location, near Quinta Avenida. Breakfast was unlimited and varied enough for a couple of days. Room was good and clean and everyone was kind.”
  • Lucy
    United States of AmericaUnited States of America
    “The hotel was very clean, the staff was very helpful and friendly. Great location!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Is there a refrigerator?
    yes is a mini fridge
    Answered on 27 September 2019
  • Buenas tardes, ya que viajo con un bebé quisiera saber qué tipo de desayuno sirven, tienen diferentes opciones? Gracias
    ofrecemos: cereales, fruta, pan dulce, pan de caja, huevo, chilaquiles, frijoles refritos, un platillo que varia diario.
    Answered on 7 July 2021
  • Tienen parking en el hotel?
    si contamos con parking
    Answered on 18 August 2021
  • Las camas son queen o full porque dice queen pero luego dice full.
    habitaciones con una cama son king y de dos camas son queen
    Answered on 1 April 2022
  • Is the fitness center open?
    yes. 5am to 11 pm
    Answered on 13 February 2021
  • Still looking?
Hotel area info *
Amenities of Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel
Great facilities! Review score, 9
Most popular amenities
Outdoor swimming pool
Free WiFi
Free parking
Family rooms
Non-smoking rooms
Facilities for disabled guests
24-hour front desk
Air conditioning
Daily housekeeping
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 6.5 ft)
Outdoors
  • Outdoor furniture
Kitchen
  • Coffee machine
  • Microwave
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Soundproof
  • Laptop safe
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
Accessibility
  • Visual aids (Braille)
  • Lowered sink
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
Languages Spoken
  • English
  • Spanish
  • French
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules

Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash is not accepted Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel

  • Room options at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel include:

    • Double
    • Twin/Double
    • Suite

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel offers the following activities/services (charges may apply):

    • Swimming pool
    • Fitness

  • Check-in at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 2,950 feet from Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel.

  • Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel is 1,650 feet from the center of Playa del Carmen.

  • Guests staying at Holiday Inn Express & Suites - Playa del Carmen, an IHG Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • Buffet