Hotel
Travel Sustainable property

Hotel Puerto Caracol

AV Niños Heroes MZ. 5 Lote 29 Region 2, 77580 Puerto Morelos, Mexico – Excellent location – show map

Excellent location – rated 9.0/10! (score from 290 reviews)

Real guests • Real stays • Real opinions

7.8
Good
290 reviews

Clean , Safe, Easy access to everything . Professional friendly staff.

Joanne United States of America

location was perfect, so close to the beach, restaurants and coffee shops. front desk and cleaners were so friendly and helpful, everything was clean clean clean. quiet area for sleeping but so close to the action. The patio area was lovely.

Maxine Canada

Close to everything. Cozy and quiet just pleasant.

David Belize

Location, very good restaurants next door, supermarket nearby, beach, very friendly staff.

Miron United States of America

Room was clean and modern. Shower was hot. 20 minutes from Cancun airport, so great for first or last night in Mexico.

Elizabeth United States of America

Great price, good AC, shower had plenty of hot water, room is small but clean, easy walk to restaurants and the beach, helpful staff that helped me arrange an airport taxi. If you don’t need anything fancy it’s a great option for the price.

Ajah Mexico

Hotel Caracol was just a 5 minute walk from the main plaza of town, close to many restaurants, and just a couple blocks from the beach. Great spot. The staff at the front desk was super friendly and helpful when we were trying to catch a collectivo to our next destination. The room was simple and had everything you would need. At night the hallway light was a little bright and lit up the room when trying to sleep, but there was a switch in the hallway that you can turn off. I would stay again here.

Paige United States of America

Price, location and very clean. The AC keep the room very comfortable. Less than 5 minutes walk to the beach and supermarket.

Joahn United States of America

Very comfy beds, central location, the staff even gave us an extra beach towel. I would definitely come back here...

Anonymous Austria

Very friendky staff. Clean rooms. Nicer rooms than most "resorts" on beach. Centrally located to everything. I walked day & night with no issues.

Anonymous United States of America
7.8
Good
290 reviews
  • What guests loved the most:
  • “Clean , Safe, Easy access to everything . Professional friendly staff.”
    Joanne Joanne United States of America United States of America
  • “location was perfect, so close to the beach, restaurants and coffee shops. front desk and cleaners were so friendly and helpful, everything was clean clean clean.”
    Maxine Maxine Canada Canada
  • “Close to everything. Cozy and quiet just pleasant.”
    David David Belize Belize
  • “Location, very good restaurants next door, supermarket nearby, beach, very friendly staff.”
    Miron Miron United States of America United States of America
  • “Room was clean and modern. Shower was hot. 20 minutes from Cancun airport, so great for first or last night in Mexico.”
    Elizabeth Elizabeth United States of America United States of America
  • “Great price, good AC, shower had plenty of hot water, room is small but clean, easy walk to restaurants and the beach, helpful staff that helped me arrange an airport taxi.”
    Ajah Ajah Mexico Mexico
  • “Hotel Caracol was just a 5 minute walk from the main plaza of town, close to many restaurants, and just a couple blocks from the beach. Great spot.”
    Paige Paige United States of America United States of America
  • “Price, location and very clean. The AC keep the room very comfortable. Less than 5 minutes walk to the beach and supermarket.”
    Joahn Joahn United States of America United States of America
  • “Very comfy beds, central location, the staff even gave us an extra beach towel. I would definitely come back here...”
    Austria Austria
  • “Very friendky staff. Clean rooms. Nicer rooms than most "resorts" on beach. Centrally located to everything. I walked day & night with no issues.”
    United States of America United States of America

Categories:

  • Staff8.7
  • Facilities7.6
  • Cleanliness8.4
  • Comfort8.3
  • Value for money7.8
  • Location9.0

You're eligible for a Genius discount at Hotel Puerto Caracol! To save at this property, all you have to do is sign in.

Featuring 3-star accommodations, Hotel Puerto Caracol is located in Puerto Morelos, a 4-minute walk from Playa Puerto Morelos and 18 miles from Cancun Underwater Museum. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel has family rooms.

The rooms in the hotel are equipped with a flat-screen TV. At Hotel Puerto Caracol rooms contain bed linen and towels.

Speaking English and Spanish, staff will be happy to provide guests with practical advice on the area at the reception.

ADO International Bus Station is 22 miles from the accommodation, while Playa del Carmen Maritime Terminal is 23 miles from the property. The nearest airport is Cancún International Airport, 16 miles from Hotel Puerto Caracol.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Hotel Puerto Caracol has been welcoming Booking.com guests since Apr 24, 2017

Distance in property description is calculated using © OpenStreetMap

Show me more
Most popular amenities
Free WiFi
Family rooms
Non-smoking rooms

Property Highlights

Top Location: Highly rated by recent guests (9.0)

Saved to 1070 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 full beds
2 full beds
1 full bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
1 twin bed
and
2 full beds
1 queen bed
1 full bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beach

  • Playa Puerto Morelos

    8.0 Very good beach
    600 feet from property
Guest reviews
Categories:
Staff
8.7
Facilities
7.6
Cleanliness
8.4
Comfort
8.3
Value for money
7.8
Location
9.0
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Joanne
    United States of AmericaUnited States of America
    “Clean , Safe, Easy access to everything . Professional friendly staff.”
  • Maxine
    CanadaCanada
    “location was perfect, so close to the beach, restaurants and coffee shops. front desk and cleaners were so friendly and helpful, everything was clean clean clean. quiet area for sleeping but so close to the action. The patio area was lovely.”
  • David
    BelizeBelize
    “Close to everything. Cozy and quiet just pleasant.”
  • Miron
    United States of AmericaUnited States of America
    “Location, very good restaurants next door, supermarket nearby, beach, very friendly staff.”
  • Elizabeth
    United States of AmericaUnited States of America
    “Room was clean and modern. Shower was hot. 20 minutes from Cancun airport, so great for first or last night in Mexico.”
  • Ajah
    MexicoMexico
    “Great price, good AC, shower had plenty of hot water, room is small but clean, easy walk to restaurants and the beach, helpful staff that helped me arrange an airport taxi. If you don’t need anything fancy it’s a great option for the price.”
  • Paige
    United States of AmericaUnited States of America
    “Hotel Caracol was just a 5 minute walk from the main plaza of town, close to many restaurants, and just a couple blocks from the beach. Great spot. The staff at the front desk was super friendly and helpful when we were trying to catch a...”
  • Joahn
    United States of AmericaUnited States of America
    “Price, location and very clean. The AC keep the room very comfortable. Less than 5 minutes walk to the beach and supermarket.”
  • A
    Anonymous
    AustriaAustria
    “Very comfy beds, central location, the staff even gave us an extra beach towel. I would definitely come back here...”
  • A
    Anonymous
    United States of AmericaUnited States of America
    “Very friendky staff. Clean rooms. Nicer rooms than most "resorts" on beach. Centrally located to everything. I walked day & night with no issues.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • How can I get to the closest beach from the property?
    la playa más cercana de la propiedad está a tan solo 3 cuadras y puedes ir caminando para que disfrutes de los alrededores
    Answered on 25 June 2021
  • Is there a shuttle available to get to the closest beach nearby? What are the other transportation options?
    no necesitas tomar un transporte para irte a la playa la tenemos a 3 cuadras del Hotel
    Answered on 25 June 2021
  • hola seria posible planear un transfer por el aereopuerto de cancun?
    buenos dias, los transfer se contrata directo en el aeropuerto, el hotel no cuenta con servicio de transporte o bien podría tomar un taxi.
    Answered on 9 November 2022
  • Do you have safe deposit boxes for guests in the room or at the lobby?
    Good morning. I have a safe to store documents at reception.
    Answered on 30 December 2022
  • Is it ok for late check in after 10pm? My flight arrives Dec 30 at 8:45pm.
    si, la hora de entrada normalmente es después de las 2:30 pm
    Answered on 21 December 2022
  • Still looking?
Hotel area info *
Amenities of Hotel Puerto Caracol
Most popular amenities
Free WiFi
Family rooms
Non-smoking rooms
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
Bedroom
  • Linens
Outdoors
  • Outdoor furniture
  • Terrace
Media & Technology
  • Flat-screen TV
  • TV
  • Pay-per-view channels
Internet
WiFi is available in public areas and is free of charge.
Parking
No parking available.
Services
  • Daily housekeeping
  • Tour desk
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
General
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Private entrance
  • Family rooms
  • Non-smoking rooms
Languages Spoken
  • English
  • Spanish

House rules

Hotel Puerto Caracol takes special requests – add in the next step!

Check-in

3:00 PM - 4:00 PM

Check-out

9:00 AM - 11:30 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Visa American Express Hotel Puerto Caracol accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hotel Puerto Caracol of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Hotel Puerto Caracol

  • Hotel Puerto Caracol is 1,300 feet from the center of Puerto Morelos.

  • Hotel Puerto Caracol offers the following activities/services (charges may apply):

    • Room options at Hotel Puerto Caracol include:

      • Twin
      • Family
      • Double
      • Apartment
      • Studio

    • Check-in at Hotel Puerto Caracol is from 3:00 PM, and check-out is until 11:30 AM.

    • The prices at Hotel Puerto Caracol may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • The nearest beach is 1,650 feet from Hotel Puerto Caracol.