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Featuring 3-star accommodations, Hotel Puerto Caracol is located in Puerto Morelos, a 4-minute walk from Playa Puerto Morelos and 18 miles from Cancun Underwater Museum. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel has family rooms.

The rooms in the hotel are equipped with a flat-screen TV. At Hotel Puerto Caracol rooms contain bed linen and towels.

Speaking English and Spanish, staff will be happy to provide guests with practical advice on the area at the reception.

ADO International Bus Station is 22 miles from the accommodation, while Playa del Carmen Maritime Terminal is 23 miles from the property. The nearest airport is Cancún International Airport, 16 miles from Hotel Puerto Caracol.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Hotel Puerto Caracol has been welcoming guests since Apr 24, 2017

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (9.0)


Select dates to see this property's availability and prices

Room Type
2 full beds
2 full beds
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
1 twin bed
2 full beds
1 full bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beach
  • Playa Puerto Morelos

    8.0 Very good beach
    600 feet from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • How can I get to the closest beach from the property?
    la playa más cercana de la propiedad está a tan solo 3 cuadras y puedes ir caminando para que disfrutes de los alrededores
    Answered on 25 June 2021
  • Is there a shuttle available to get to the closest beach nearby? What are the other transportation options?
    no necesitas tomar un transporte para irte a la playa la tenemos a 3 cuadras del Hotel
    Answered on 25 June 2021
  • hola seria posible planear un transfer por el aereopuerto de cancun?
    buenos dias, los transfer se contrata directo en el aeropuerto, el hotel no cuenta con servicio de transporte o bien podría tomar un taxi.
    Answered on 9 November 2022
  • Do you have safe deposit boxes for guests in the room or at the lobby?
    Good morning. I have a safe to store documents at reception.
    Answered on 30 December 2022
  • Is it ok for late check in after 10pm? My flight arrives Dec 30 at 8:45pm.
    si, la hora de entrada normalmente es después de las 2:30 pm
    Answered on 21 December 2022
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Hotel area info *
Amenities of Hotel Puerto Caracol
  • Toilet paper
  • Towels
  • Private Bathroom
  • Linens
  • Outdoor furniture
  • Terrace
Media & Technology
  • Flat-screen TV
  • TV
  • Pay-per-view channels
WiFi is available in public areas and is free of charge.
No parking available.
  • Daily housekeeping
  • Tour desk
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Private entrance
  • Family rooms
  • Non-smoking rooms
Languages Spoken
  • English
  • Spanish

House rules

Hotel Puerto Caracol takes special requests – add in the next step!


3:00 PM - 4:00 PM


9:00 AM - 11:30 AM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18


Pets are not allowed.

Visa American Express Hotel Puerto Caracol accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hotel Puerto Caracol of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Hotel Puerto Caracol

  • Hotel Puerto Caracol is 1,300 feet from the center of Puerto Morelos.

  • Hotel Puerto Caracol offers the following activities/services (charges may apply):

    • Room options at Hotel Puerto Caracol include:

      • Twin
      • Family
      • Double
      • Apartment
      • Studio

    • Check-in at Hotel Puerto Caracol is from 3:00 PM, and check-out is until 11:30 AM.

    • The prices at Hotel Puerto Caracol may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • The nearest beach is 1,650 feet from Hotel Puerto Caracol.