Kitchen
Ocean view
Garden
Pet friendly
Swimming pool
Free WiFi
Balcony
Bathtub
Air conditioning
24-hour front desk

Stay in the heart of Playa del Carmen Excellent location – show map

Offering 3 ocean-front outdoor pools and a spa and wellness center with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita’s Beach. The design concept has crafted natural elements, artwork, textures and light.

The rooms will provide you with a TV, air conditioning, iPod dock and seating area. Complete with a coffee machine, the dining area also has a dining table. Featuring a bath or shower, private bathroom also comes with a hairdryer. Extras include free WiFi in all rooms and floor-to-ceiling windows featuring amazing views.

At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness center. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as Sushi "n" Raw Seafood Bar and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours.

Other facilities offered at the property include water sports facilities, meeting facilities, Beauty Salon and a games room. There is also a multi-purpose ballroom plus fifteen meeting rooms and various indoor and outdoor pre-function areas for events.

If you feel like visiting the surroundings, check out the famous shopping, gastronomic and party scenes at La Quinta Avenida. This resort is 34 mi from Cancún International Airporttional Airport.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Grand Hyatt Playa del Carmen Resort has been welcoming Booking.com guests since Nov 27, 2014
Hotel chain/brand: Grand Hyatt

Property Highlights

Located in the real heart of Playa del Carmen, this property has an excellent location score of 9.2!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Buffet

Parking Available On Site

Activities:

Fitness center

Game room

Spa


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beaches
  • Playa del Carmen Beach

    7.5 Good beach
    700 feet from property
  • Playacar Beach

    8.0 Very good beach
    4,400 feet from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Can you add the all inclusive option? How do you get the rate for 2 adults!
    Yes, you can add the package, send a message or call our reservation team, to have more información.
    Answered on 10 January 2020
  • Hello, my son has celiac disease. Do you offer gluten free food in breakfast? (Beside fruit and vegtable) do you serve gluten free bread? Thanks.
    Thank you for your message, The hotel have options in the breakfast, luch and dinner gluten free. Kind Regards
    Answered on 1 September 2020
  • Is this room ocean view or garden view?
    Greetings from Grand Hyatt Playa del Carmen! Our Swim-Up category has Garden view.
    Answered on 24 April 2021
  • Is it ocean view or garden view?
    Good Afternoon, Thank you for your message, The Grand Hyatt King Room is a Garden View. Kind Regards
    Answered on 2 July 2020
  • Do you have adjoining or connected rooms for families?
    Yes, we have connection options in all our categories.
    Answered on 5 March 2021
  • Still looking?
Area info *
2 Restaurants On Site

    La Cocina

    Food: Caribbean, Mexican

    Sushi "n" Raw Seafood Bar

    Food: Japanese, Local, Asian

    Open for: Dinner, Cocktail hour

Travel Proud

Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Resort Facilities at Grand Hyatt Playa del Carmen Resort
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dryer
Room Amenities
  • Socket near the bed
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Live music/Performance
  • Themed dinners
    Additional charge
  • Bike tours
  • Temporary art galleries
  • Beach
  • Evening entertainment
  • Kids' club
    Additional charge
  • Water sports facilities on site
    Additional charge
  • Snorkeling
    Off-site
  • Diving
    Off-site
  • Cycling
  • Ping-pong
  • Playground
  • Game room
Living Area
  • Sitting area
Media & Technology
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available on site (reservation is needed) and costs $20 per day.
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Convenience store on site
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoorFree!
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 2 – outdoorFree!
  • Open all year
  • Adults only
Spa
  • Kids' pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Grand Hyatt Playa del Carmen Resort takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express Grand Hyatt Playa del Carmen Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Resort Fee includes:
• In-room Nespresso machine and capsules with daily refill
• Tea selection, replenished daily
• 24h gym access (based on local regulations)
• Daily children’s activities
• Poolside flavored water
• Sunscreen & sunblock provided at the pool area
• Mosquitoes repellent provided in the pool area and guest rooms
• Poolside fruit treats, popsicles and cold facial towels
• Outdoor movie night on Saturdays
• Use of bicycles & helmets
• Guided bicycle tours on Sundays (upon request)
• Discount Kid’s Club access (one hour per kid, per stay at Tortuguita kids club activities change daily which may include cooking class, giant Jenga, Mr. Potato, Chuck O and piñata)
• Daily adult resort classes (changes daily which may include cooking, massage, mixology, dance)
• Daily movies at Hashtag Cinema (upon request)
• Live music selected days
• Premium WiFi

The name on the credit card used for the booking should correspond to the guest staying at the property.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Grand Hyatt Playa del Carmen Resort

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Grand Hyatt Playa del Carmen Resort on this page.

  • Grand Hyatt Playa del Carmen Resort offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Playground
    • Game room
    • Snorkeling
    • Ping-pong
    • Diving
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Spa facilities
    • Public Bath
    • Pedicure
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Beauty services
    • Bike tours
    • Spa lounge/Relaxation area
    • Live music/Performance
    • Body scrub
    • Temporary art galleries
    • Yoga classes
    • Beach
    • Bicycle rental
    • Themed dinners
    • Steam room
    • Water sports facilities on site
    • Body treatments
    • Fitness
    • Manicure
    • Foot bath
    • Body wrap
    • Fitness classes

  • Yes, Grand Hyatt Playa del Carmen Resort is popular with guests booking family stays.

  • The prices at Grand Hyatt Playa del Carmen Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Grand Hyatt Playa del Carmen Resort has 2 restaurants:

    • Sushi "n" Raw Seafood Bar
    • La Cocina

  • Check-in at Grand Hyatt Playa del Carmen Resort is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Grand Hyatt Playa del Carmen Resort can enjoy a highly-rated breakfast during their stay (guest review score: 7.6).

    Breakfast option(s) include:

    • Buffet

  • Room options at Grand Hyatt Playa del Carmen Resort include:

    • Double
    • Quad
    • Suite
    • Triple

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Grand Hyatt Playa del Carmen Resort is 2,800 feet from the center of Playa del Carmen.