“The staff, the amenities, the pool, everything!! ”

“The hotel was very cool, very open from lobby to views of water- loved it. The pool was large and plenty of room for guests to lounge. There were plexiglass barriers for the lounge chairs up front facing water and well protected from wind. The staff was TOP NOTCH. Very responsive and professional. Rooms were very spacious and bathroom had huge walkin shower and separate toilet stall. Great closet space in bathroom as well. I always find hotels do not give enough closet space for 2 adults- not an issue at the Hyatt. Loved the property and the 3 block walk to 5th Avenue. The beach is as others say- not very deep but we spent all our time at the pool. Absolutely would stay again!!!! Also- covid test was easy to schedule and results were very quick”

“The hotel is excellently located in Playa del Carmen with a good access to the beach and the town. The pool area is very nice and the rooms very clean and comfortable. The staff are really polite and the service excellent. The pool area snacks and drinks are very nice”

“Our stay with family was really pleasant, the Hotel is really European and comfortable for multiple purposes, we enjoyed nice pool zone, yoga in Cenote Spa was so good with professional trainer and amazing spot for relax, gym is available, and room service food was good. Stuff wearing masks 24h, and the cleaning was excellent. For touristic trip we ordered - I would really recommend Isla Mujeres & diving. (with Justine Laly, fb) I wish we have more activities like that.”

“Breakfast was wonderful Food at happy hour needs to be more substantial Love the big patio”

“The pictures do not do this hotel justice. The staff was fabulous. They were not all over you and interrupting your conversation but they were certainly available if you needed anything. The location was great. We were really worried about obnoxious partying people and we were very happy to find that they were definitely not staying at this hotel. The beach in front of the hotel was OK but there’s a better beach right to the left of it. I was worried that there would be a lot of seaweed, there wasn’t. Everything exceeded our expectations. Beautiful view, gorgeous pools and the rooms were beautiful. ”

“Fantastic property & location, the breakfast selection was excellent. Easy check in and check out process too.”

“Beautiful pool spacious rooms very well laid out nice views great location of the center of the city only downside is to many children on this visit”

“Staff was amazing and resort was very clean and beautiful”

“The staff is very nice and helpful!!! They were also very kind and gave us a welcome card and sweets for our aniversary! They also managed a late checkout which made our stay amazing until the last moment! ”