Name: Krystal Grand Punta Cancún
Address: Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico, Boulevard Kukulkan Km 8.5, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $119 per night (We Price Match)
Rating: 8.1

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (893)

Krystal Grand Punta Cancún

Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico –

*8.6* Coco Bongo: only 5 minutes away! (1,150 feet by foot)

Cancun Convention Center: only 6 minutes away! (1,500 feet by foot)

Traveler photo of Cancún by Boglarka

Hungary · April 21, 2016

Lock in a great price for Krystal Grand Punta Cancún – rated 8.1 by recent guests!

to get started.

1-Great location close to downtown and nice beach (remember every hotel on the beach has a beach ..which is public ...no matter how expensive 2) Infinity pool 3) Staff were helpful wherever they could be

Fais, United States of America

View from Altitude room is amazing. Everybody Was extremely kind. All the staff take care of you on the beach as well. The bed was really comfortable. I will definately come back !

Orsolya, Hungary

The location of the hotel is very good and off peak the prices were reasonable for the location and facilities. The service at the hotel restaurants and bar is good as well as the quality and they are all good value for money. Although the room was not super new, it was comfortable.

Gregmolte, Italy

Just special thanks to the staff, Estephania at reception, Fernando Lopez, Jose Luis and David at the Altitude Club made this a memorable stay. Krystal is just finishing new premises for Altitude members....make sure to join their program as it is really worth it. The attention to detail is simply awesome. Thank you again to all.!!

Guillermo, Argentina

The property is beautiful. What made it truly special was the staff. Everyone was so pleasant and helpful! After 2 weeks they all new my name which was remarkable considering how many guests they have! Yolanda, the bartender in the hotel, was especially nice and very fun! I would go back in a heartbeat!

Marilyn, United States of America

The staff is very friendly and helpfull... I received an upgrade after complaining for the disgusting smell of the water (see the next section) and the poor condition of my room... unfortunatelly, the water was stinky in the other room too

Ricardo, Taiwan

Good price, Good Location where Edge of the Ocean. a little bit walk from the bus station but easy to find, If you want to swim in the ocean good to approach to there. Wifi Network was fine and they also helped for me using Wifi before I bought the room.

싸고, South Korea

Bed was excellent and pillows were soft. Room was clean and spacious. The ocean view rooms are a must as the ocean is the best we have ever seen (and we have seen a lot during our travels). Pool was terrific and beach access was great. Staff were exceptional at all times, even when i walked up to book a room at 10pm for the night.. It was such a perfect and beautiful spot for us, we extended our stay for a further 2 nights. Highly recommend and will stay again...

Kristopher, Australia

Rooms ok , adequate. Clean staff great very helpful In house restaurants and bars we attended were really good. Tour staff helpful at front desk Beach and pools pristine. An adults only area at one of the pools Catered well for families

Elizabeth, New Zealand

The breakfast room on the 14th floor. Also the staff that work the beach are very friendly.

Daniel, United Kingdom

Experience World-class Service at Krystal Grand Punta Cancún

One of our top picks in Cancún.

Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, Krystal Grand Punta Cancún offers a bi-level outdoor pool, private white sandy beach and full-service spa.

The hotel features guestrooms with flat-screen TVs and MP3 docking stations. Guests will also enjoy the private balcony with views of the city or ocean as well as 24-hour room service.

Guests at Krystal Grand Punta Cancún can begin the day with a fresh breakfast at the on-site O restaurant. The Grill & Terrace, Rissotto and Ayami restaurants, plus the Deli are also available at the hotel for casual dining during the day.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

We speak your language!

Krystal Grand Punta Cancún has been welcoming Booking.com guests since Oct 29, 2009

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Most Popular Facilities

Free WiFi

Free Parking

Spa

Fitness Center

Non-Smoking Rooms

Room Service

Good for couples – they rated the facilities 8.0 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests Love...

“great pool area”
58 related reviews

“location was great”
49 related reviews

“amazing views”
29 related reviews

Located in the top-rated area in Cancún, this property has an excellent location score of 9!

Breakfast Info

Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free Private Parking Available On Site

Activities:

Fitness Center

Golf Course (within 2 miles)

Spa

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Rooms

Adults

Children

Fits	Room Type
	Deluxe King Double Room 1 king bed	Show prices
댴 Private bathroom Room Size: 398 ft² This double room features a balcony, flat-screen TV and CD player. Room Facilities: Minibar, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Sitting area, CD Player, Bathroom, Satellite channels, Cable channels, Flat-screen TV, Wardrobe/Closet Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Altitude Suite 1 king bed	Show prices
댴 Private bathroom This suite features a balcony, sofa, and minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Desk, Sitting area, Free toiletries, CD Player, Bathroom, Slippers, Satellite channels, Cable channels, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Executive Lounge Access, iPod dock, Wardrobe/Closet, Sea view, Additional bathroom, Coffee machine, City view, Towels, Dining table Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deal of the Day 1 king bed	Show prices
댴 Private bathroom Room Size: 398 ft² This double room has a balcony, bathrobe and air-conditioning. Room Facilities: Minibar, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Sitting area, CD Player, Bathroom, Heating, Satellite channels, Cable channels, Bathtub or shower, Flat-screen TV, Wardrobe/Closet Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Room or 2 full beds	Show prices
댴 Private bathroom Room Size: 398 ft² Rates are based on double occupancy. Maximum occupancy is 4, extra person charges apply. Room Facilities: Minibar, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Sitting area, CD Player, Bathroom, Heating, Satellite channels, Cable channels, Bathtub or shower, Flat-screen TV, Wardrobe/Closet Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room Size: 398 ft² Offers a view of the ocean. Rates are based on double occupancy. Maximum occupancy is 4, extra person charges apply. Room Facilities: Minibar, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Ironing facilities, Sitting area, CD Player, Bathroom, Heating, Satellite channels, Cable channels, Bathtub or shower, Flat-screen TV, Wardrobe/Closet, Sea view Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Altitude Deluxe Room Ocean View 1 king bed	Show prices
댴 Private bathroom Room Size: 398 ft² Extras include access to the executive lounge for a free continental breakfast, evening cocktails and snacks. Rates are based on double occupancy. Maximum occupancy is 4, extra person charges apply. Room Facilities: Minibar, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Radio, Ironing facilities, Sitting area, CD Player, Toilet, Bathroom, Heating, Satellite channels, Cable channels, Bathtub or shower, Flat-screen TV, Executive Lounge Access, Wardrobe/Closet, Sea view Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

Just booked in Cancún: 28 resorts like Krystal Grand Punta Cancún were just booked

An Inside Look at Krystal Grand Punta Cancún

Krystal Grand Punta Cancun is located in what is known as Punta Cancun hotel zone and just a short walk from the touristic and commercial center of the destination. Just 9 kilometers from downtown Cancun and 11 from the international airport. Krystal Grand offers breathtaking views of the Lagoon and the Caribbean Sea, one of the best beaches in Cancun.

Krystal Grand Punta Cancún takes special requests – add in the next step!

Area Info –

Closest Landmarks

Coco Bongo 0.2 miles
The City Nightclub 0.4 miles
La Isla Shopping Mall 2.1 miles
Kukulcan Mall 2.7 miles
Backstage Theatre 2.9 miles
Mayan Museum 4.7 miles
National park El Garrafón 5 miles
Cancun Bullfight ring 5.1 miles
AMERIMED Hospital Cancun 5.1 miles
Cancun Underwater Museum 5.2 miles

Restaurants & Markets

Market 28 Market 7.5 miles
Coral Negro Market 0.3 miles
Cambalache Restaurant 0.3 miles
Hard Rock Cafe Restaurant 0.3 miles
Chillis Restaurant 0.3 miles
Coco Bongo Cafe/Bar 0.3 miles
Chedraui Selecto Supermarket 0.3 miles

Closest Airports

Cancun Airport 10.8 miles
Cozumel Airport 44.8 miles

What Travelers Love About This Location

“The location of the hotel is very good and off peak the prices were reasonable for the location and facilities. The service at the hotel restaurants and bar is good as well as the quality and they are all good value for money. Although the room was not super new, it was comfortable.”

Gregmolte

Italy

“Good price, Good Location where Edge of the Ocean. a little bit walk from the bus station but easy to find, If you want to swim in the ocean good to approach to there. Wifi Network was fine and they also helped for me using Wifi before I bought the room.”

싸고 뜨거운 물에 인터넷되는 방

South Korea

“Rooms ok , adequate. Clean staff great very helpful In house restaurants and bars we attended were really good. Tour staff helpful at front desk Beach and pools pristine. An adults only area at one of the pools Catered well for families”

Elizabeth

New Zealand

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6 Reasons to Choose Krystal Grand Punta Cancún

Manage your bookings online

897 independent reviews

The staff speaks English

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One of our top picks in Cancún

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

One child under 12 years is charged USD 59 per night when using existing beds.

All children under 12 years are charged USD 59 per night for extra beds.

Any additional older children or adults are charged USD 117 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Grand Fiesta Americana Coral Beach Cancun has a review score of 9

See the 30 best hotels in Cancún, based on 66,681 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that when booking 5 rooms or more, non-cancellation and non-refundable policies will apply.

See all guest reviews for Krystal Grand Punta Cancún

Newest Reviews for Krystal Grand Punta Cancún

August 22, 2017

Anonymous
Israel

2 helpful votes
3.3

“Beautiful beach but worst experience ever ”
- • Leisure trip
- • Family with young children
- • Deluxe Room with Ocean View
- • Stayed 10 nights
- • Submitted from a mobile device
눉The staff of the reception is not honest rude 5 stars that is like 2 star hotel ceiling shower only rude stuff they give very bad service except of the manager of the front desk ricardo which is an expert. the food is bad 30 min or more for an omelette.. que for the breakfast air-condition not worked for 2 days. not enough beds.. everything is extra charge checked out at 5.. since the beach is public choose a diffrent hotel and walk to the beach with a towel. the worst experience ever be careful. only the manager ricardo worth the 5 stars he will be needing to replace whole the crew.
눇The beach is beautiful the swimming pool
August 16, 2017

Marcos
Mexico
Age group: 35 – 44
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
눉Nothing
눇The view
August 10, 2017

Anonymous
United States of America
4.2

“Didn't like it and will never stay in this hotel again.”
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
눉Hotel needs an urgent renovation. The water from the shower and from the bathroom sink was smelly. The temperature inside the gym is like a hot yoga class.
July 31, 2017

Fais
United States of America
5.4

“Go here if you want basics right on a cool beach and close to nightlife..otherwise look elsewhere”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
눉I usually dont write reviews, but this time I felt I needed to write one. Here is the summary of the experience 1)This is not a resort but a hotel and does not deserve a 5 star status. It would be more appropriate to assign it a 4 star status. It is primarily an old apartment building (given its great location-close to downtown) or an older hotel which has been refurbished 2) We get in and the lobby is almost open sky with a glass roof on top, but due to the age of the building there is no air conditioning in the lobby, which makes it almost unbearable or very uncomfortable to even hang around..they dont even have fans, the staff are even sweating (especially June, July , August or even September) 3) Booking.com gives me a description saying ' Room with Ocean View' since from the reviews I know that having a ocean view is what this place is all about. A night before leaving, I see the booking and it says ' Deluxe Room' . The hotel check in refuses to acknowledge that I should have a ocean view room and demands extra money for that ( I am still confused about this). 4) I arrive at 12 pm and get a room at about 4 pm, despite being promised one at 3 : 15. Checkin manager says he has 150 checkins and 150 check outs the same day. Result : It is extremely uncomfortable waiting in the lobby 5) The checkin manager resolves my issue and offers me a room on the 12th floor with an Ocean view (in fact a one bedroom) while I had paid for just a room. I dont know if this was to accomodate us or just that those rooms are not booked that frequently and they had it free. Irrespective, we were happy with the view after having a bad start of the day 6) We get in the room for a while and check the air conditioning and it was not working. I head back to the lobby and inquire and we find out that there is work being done in the hotel on the air conditioning and power and the staff had informed everyone a day before...
눇1-Great location close to downtown and nice beach (remember every hotel on the beach has a beach ..which is public ...no matter how expensive 2) Infinity pool 3) Staff were helpful wherever they could be
July 15, 2017

Orsolya
Hungary
Age group: 25 – 34

2 helpful votes
10

“Amazing view , best part of hotel zone :)”
- • Leisure trip
- • Couple
- • Altitude Deluxe Room Ocean View
- • Stayed 6 nights
- • Submitted from a mobile device
눉-
눇View from Altitude room is amazing. Everybody Was extremely kind. All the staff take care of you on the beach as well. The bed was really comfortable. I will definately come back !
June 26, 2017

Quincy
United States of America
7.1

“My say was okay but could of been better.”
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 4 nights
눉The staff wasn't too into customer service.
June 25, 2017

Simon
United Kingdom
8.8

Excellent
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
눉I wasn't allowed to bring a guest back into the room at night which is frustrating considering that I paid good money for the hotel which is based in a party resort. I have never had this issue at any other hotel.
June 18, 2017

Gregmolte
Italy
Age group: 25 – 34
7.9

“Overall good hotel but it needs some little improvements”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉We should have been entitled to a welcome drink according to what the booking was saying (genius benefit), however, they refused to offer it to us. The room had a very poor lighting system (not enough lights and light switches were not centralised and hardly accessible). The elevator broke down while we were going up to our room and we had to wait 15 minutes inside.
눇The location of the hotel is very good and off peak the prices were reasonable for the location and facilities. The service at the hotel restaurants and bar is good as well as the quality and they are all good value for money. Although the room was not super new, it was comfortable.
June 14, 2017

Guillermo
Argentina
10

“excellent location and premises. Recommended by all means!”
- • Leisure trip
- • Solo traveler
- • Altitude Deluxe Room Ocean View
- • Stayed 4 nights
눇Just special thanks to the staff, Estephania at reception, Fernando Lopez, Jose Luis and David at the Altitude Club made this a memorable stay. Krystal is just finishing new premises for Altitude members....make sure to join their program as it is really worth it. The attention to detail is simply awesome. Thank you again to all.!!
June 9, 2017

Lena
United States of America
10

Exceptional
- • Group of friends
- • Altitude Deluxe Room Ocean View
- • Stayed 4 nights
눉they did let my friend come to my room unless she paid for the day
눇the hotel was in a great location and great staff
June 4, 2017

Anonymous
Australia
8.8

“Great hotel for adults”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
눇good location, had alot of beach front, bonus with the optional activities like zumba on the beach at lunch
June 3, 2017

Scott
Australia
9.6

“Nice hotel in great spot”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
눇Great location on a nice part of the beach
June 1, 2017

Marilyn
United States of America
9.5

“Wonderful Stay at the Krystal Grand!”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 14 nights
눉I liked everything!
눇The property is beautiful. What made it truly special was the staff. Everyone was so pleasant and helpful! After 2 weeks they all new my name which was remarkable considering how many guests they have! Yolanda, the bartender in the hotel, was especially nice and very fun! I would go back in a heartbeat!
May 23, 2017

Igor
Italy
2.5

“Don't book it!”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
눉Awful 3* hotel. Understaffed (one person at the Reception, 40 min for check-in). We arrived at 8.00PM after 25 hours flight. The first room was dirty, bathtube scretched, very dangerous! Air conditioning never cleaned (don't go there if you suffer for allergies). Lines superused. You can't sleep for the noises, rooms are not sound proof. Asked for room move, after many not possible they moved my family to another room. We had to wait 30 minutes, because they must move the amenities (what kind of amenities need half an hour to move?). The crib for my 10 months babe arrived after other 45 minutes and two recall. The best was when I wake up and I found a cockroach in the bathroom! They promised me a compensation for the horrible experience (15% discount), but after 10 days, they still didn't refund me or send an apologize letter. No manager in the Hotel in 3 days. Only Ricardo the Front Office Supervisor tried to help me. They copied my Credit Card (I think is not legal) and told me don't worry we are a 5* Hotel... really?!??!?!? In which world? Also the sea is not the best in Cancun, but at least this is not their fault.
눇When I moved to another hotel
May 21, 2017

Ricardo
Taiwan

2 helpful votes
4.6

“Avoid this place if you appreciate brushing your teethnor showering during your vacations”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉The water in the rooms STINK and I mean DIS-GUS-TING i complained and received an upgrade to a beter room, but the water still stinked. I was offered yet another room for showering (with smelly water too). the towels stink and the bed sheets stink... i guess they're all washed out with the same water (like rotten egg... sulphurous) I only had a shower once there cuz my skin and hair started smelling too... I couldn't brush my teeth or had another shower there so I paid on a nearby hotel for them to let me use their facilities just for toothbrushing and showering Also their cattering to the rooms is WAAAAAYYYYY overpriced! USD$5 for a 600ml bottle of water (out of the hotel its priced USD$1) quite inconvinient if you can't shower or brush your teeth with their water. MUCH LESS drink of it
눇The staff is very friendly and helpfull... I received an upgrade after complaining for the disgusting smell of the water (see the next section) and the poor condition of my room... unfortunatelly, the water was stinky in the other room too

Krystal Grand Punta Cancún

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6 Reasons to Choose Krystal Grand Punta Cancún

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Newest Reviews for Krystal Grand Punta Cancún

Anonymous

Marcos

Anonymous

Fais

Orsolya

Quincy

Simon

Gregmolte

Guillermo

Lena

Anonymous

Scott

Marilyn

Igor

Ricardo

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