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  6. Reflect Cancun Resort & Spa - All Inclusive (Resort), Cancún (Mexico) Deals

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Resort Reflect Cancun Resort & Spa - All Inclusive

Beachfront · Private Beach. Property is on or next to a beach and has a private beach (free access). Beachfront · Private Beach
Reflect Cancun Resort & Spa - All Inclusive

Boulevard Kukulkan Km 8.5, 77500 Cancún, Mexico – Excellent location – show map

Excellent location – rated 9.1/10! (score from 985 reviews)

Real guests • Real stays • Real opinions

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Reflect Cancun Resort & Spa - All Inclusive

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A view of the pool at Reflect Cancun Resort & Spa - All Inclusive or nearby
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A general view from the resort
A general sea view or a sea view taken from the resort
A general mountain view or a mountain view taken from the resort
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A seating area at Reflect Cancun Resort & Spa - All Inclusive
A general mountain view or a mountain view taken from the resort
A general sea view or a sea view taken from the resort
A general sea view or a sea view taken from the resort
The lounge or bar area at Reflect Cancun Resort & Spa - All Inclusive
The swimming pool at or near Reflect Cancun Resort & Spa - All Inclusive
A bird's-eye view of Reflect Cancun Resort & Spa - All Inclusive
The swimming pool at or near Reflect Cancun Resort & Spa - All Inclusive
The swimming pool at or near Reflect Cancun Resort & Spa - All Inclusive
A beach at or near the resort
The logo or sign for the resort
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
Water park at the resort or nearby
Other activities available at the resort or nearby
Food at or somewhere near the resort
The game room at Reflect Cancun Resort & Spa - All Inclusive
Other activities available at the resort or nearby
A beach at or near the resort
A room at Reflect Cancun Resort & Spa - All Inclusive
A seating area at Reflect Cancun Resort & Spa - All Inclusive
A bathroom at Reflect Cancun Resort & Spa - All Inclusive
A general sea view or a sea view taken from the resort
A general sea view or a sea view taken from the resort
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A restaurant or other place to eat at Reflect Cancun Resort & Spa - All Inclusive
A seating area at Reflect Cancun Resort & Spa - All Inclusive
A bed or beds in a room at Reflect Cancun Resort & Spa - All Inclusive
A bed or beds in a room at Reflect Cancun Resort & Spa - All Inclusive
A general sea view or a sea view taken from the resort
A general view from the resort
A bathroom at Reflect Cancun Resort & Spa - All Inclusive
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*8.7* Coco Bongo: only 5 minutes away! (1,150 feet by foot)

Cancun Convention Center: only 6 minutes away! (1,500 feet by foot)

Lock in a great price for Reflect Cancun Resort & Spa - All Inclusive – rated 8.1 by recent guests!

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8.1
Very Good
985 reviews
  • Facilities

    7.8

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Value for money

    7.3

  • Location

    9.1

  • Total

    8.1

  • Free WiFi

    8.3

The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!

Oliver United States of America

The cordiality of the staff The altitud room The all included plan

A Israel

The staff was excellent and made us feel we were special.

Ginette Canada

the beach is 1st rate, the pools are great. rooms are very nice, live band outside was really good. just need to get the places to eat up to speed.

Jeffrey United States of America

The altitude rooms were amazing, the staff were so nice and polite. I really loved this hotel and would stay here again!

Renee Australia

Location and intimacy of the resort was amazing. The staff helped at any time of day without hesitation. Food was great and views were absolutely beautiful. Would recommend this property to anyone. Also the all inclusive is a must have. Makes the experience so much more amazing, as well as staying in the altitude towers.

Tracy United States of America

I really enjoyed staying here. Great food, staff and customer service

Rusheca United States of America

We’ve stayed here 3 years now and love the ocean views, the expansive beach, the service on the beach, the restaurants onsite, and the location on the Punta that gives a bit more solitude it feels much less crowded than other places nearby.

Aberardi United States of America

Breakfast was excellent with a lot of choices. I liked the stretching/yoga classes and the fitness center. I was able to check-in at 2pm as the room was available ;-). The view from my room was awsome (ocean front view). Great staff!

Souad United States of America

The staff at the pool were extremely nice and friendly. They were making sure that we were taken care of the whole time and the drinks were definitely no watered down, which is common at all inclusive resorts.

Marcos Netherlands

Excellent location!

9.1
Highly rated for:
Views from the property
Highly rated for:
Nearby beaches
Highly rated for:
Views from the property
Highly rated for:
Views from the property
Highly rated for:
Nearby beaches
Highly rated for:
Nearby beaches
Highly rated for:
Views from the property
Highly rated for:
Nearby beaches
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Previous image of the property Next image of the property
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Reflect Cancun Resort & Spa - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8.1
Very Good
985 reviews
  • 9.1

    Excellent location!

  • Highly rated for:
    Views from the property
  • Highly rated for:
    Nearby beaches
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Nearby beaches
  • Highly rated for:
    Nearby beaches
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Nearby beaches
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • What guests loved the most:
  • “The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job.”
    Oliver Oliver United States of America United States of America
  • “The cordiality of the staff The altitud room The all included plan”
    A A Israel Israel
  • “The staff was excellent and made us feel we were special.”
    Ginette Ginette Canada Canada
  • “the beach is 1st rate, the pools are great. rooms are very nice, live band outside was really good. just need to get the places to eat up to speed.”
    Jeffrey Jeffrey United States of America United States of America
  • “The altitude rooms were amazing, the staff were so nice and polite. I really loved this hotel and would stay here again!”
    Renee Renee Australia Australia
  • “Location and intimacy of the resort was amazing. The staff helped at any time of day without hesitation. Food was great and views were absolutely beautiful. Would recommend this property to anyone.”
    Tracy Tracy United States of America United States of America
  • “I really enjoyed staying here. Great food, staff and customer service”
    Rusheca Rusheca United States of America United States of America
  • “We’ve stayed here 3 years now and love the ocean views, the expansive beach, the service on the beach, the restaurants onsite, and the location on the Punta that gives a bit more solitude it feels...”
    Aberardi Aberardi United States of America United States of America
  • “Breakfast was excellent with a lot of choices. I liked the stretching/yoga classes and the fitness center. I was able to check-in at 2pm as the room was available ;-).”
    Souad Souad United States of America United States of America
  • “The staff at the pool were extremely nice and friendly. They were making sure that we were taken care of the whole time and the drinks were definitely no watered down, which is common at all inclusive...”
    Marcos Marcos Netherlands Netherlands

Experience World-class Service at Reflect Cancun Resort & Spa - All Inclusive

One of our top picks in Cancún. Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, Reflect Cancun Resort & Spa - All Inclusive offers a bi-level outdoor pool, private white sandy beach and full-service spa.

The hotel features guestrooms with flat-screen TVs and MP3 docking stations. Guests will also enjoy the private balcony with views of the city or ocean as well as 24-hour room service.

Guests at Reflect Cancun Resort & Spa - All Inclusive can begin the day with a fresh breakfast at the on-site O restaurant. The Grill & Terrace, Rissotto and Ayami restaurants, plus the Coco Café is also available at the hotel for casual dining during the day.

This is our guests' favorite part of Cancún, according to independent reviews.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

We speak your language!

Reflect Cancun Resort & Spa - All Inclusive has been welcoming Booking.com guests since Oct 29, 2009
Hotel chain/brand: Reflect Resorts & Spas

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Brilliant!

Most popular facilities

Free WiFi
Beachfront
Swimming pool
Free parking
Family rooms
Outdoor pool
Bar

Good for couples – they rated the facilities 8.0 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

녡 “ocean view”
36 related reviews

녡 “infinity pool”
25 related reviews

녡 “breakfast buffet”
18 related reviews

뀐 Located in the top-rated area in Cancún, this property has an excellent location score of 9.1!

Breakfast Info

Buffet

Good Coffee!

뀄 Free WiFi
Guests consistently rate the WiFi as excellent

끸 Free Private Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Spa

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+ Max adults: 2. Max children: 2
Deluxe Room 2 Double Beds
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Deluxe Room 1 King Bed
  • 1 queen bed
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Deluxe Partial Ocean View 2 Double Beds
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Deluxe Partial Ocean View 1 King Bed
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Deluxe Family Partial Ocean View
  • 2 full beds and
  • 1 king bed
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Deluxe Ocean Front 2 Double Beds
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Deluxe Ocean Front 1 King Bed
  • 1 queen bed
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Max adults: 3
Family Suite Ocean Front
  • 1 sofa bed and
  • 1 queen bed
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Honeymoon Suite Ocean Front
  • 1 queen bed
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Altitude Suite 2 Double Beds
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Altitude Suite 1 King Bed
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Altitude Family Suite Partial Ocean View
  • Bedroom 1: 2 full beds
  • Bedroom 2: 1 king bed
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Altitude Suite ocean front
  • 1 queen bed
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Altitude Corner Suite Partial Ocean View
  • 1 queen bed
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Altitude Corner Suite Ocean Front
  • 1 queen bed
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Altitude Master Suite Ocean Front
  • Living room: 1 sofa bed
  • Bedroom 2: 1 queen bed
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Presidential Suite Ocean Front
  • 1 queen bed
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Run of House Room
  • 2 full beds
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Deluxe Room
  • 2 full beds
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Double or Twin Room with Partial Sea View
  • 2 full beds
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Deluxe Double Room with Sea View
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Just booked in Cancún 2 properties like Reflect Cancun Resort & Spa - All Inclusive were just booked in the last 15 minutes

5 reasons to choose Reflect Cancun Resort & Spa - All Inclusive

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

An Inside Look at Reflect Cancun Resort & Spa - All Inclusive

Krystal Grand Punta Cancun is located in what is known as Punta Cancun hotel zone and just a short walk from the touristic and commercial center of the destination. Just 9 kilometers from downtown Cancun and 11 from the international airport. Krystal Grand offers breathtaking views of the Lagoon and the Caribbean Sea, one of the best beaches in Cancun.

Area Info

– Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

  • Coco Bongo
    0.2 miles
  • The City Nightclub
    0.4 miles
  • La Isla Shopping Mall
    2.1 miles
  • Kukulcan Plaza
    2.7 miles
  • Luxury Avenue
    2.7 miles
  • Backstage Theatre
    2.9 miles
  • Mayan Museum
    4.7 miles
  • National park El Garrafón
    5 miles
  • Cancun Bullfight ring
    5.1 miles
  • AMERIMED Hospital Cancun
    5.1 miles

Restaurants & Markets *

  • Market 28 Market
    7.5 miles
  • Coral Negro Market
    0.3 miles
  • Cambalache Restaurant
    0.3 miles
  • Hard Rock Cafe Restaurant
    0.3 miles
  • Chillis Restaurant
    0.3 miles
  • Coco Bongo Cafe/Bar
    0.3 miles
  • Chedraui Selecto Supermarket
    0.3 miles

Beaches in the Neighborhood

  • Playa Gaviota Azul White sand
    Swimming, Surfing
    200 feet
  • Playa Punta Cancun White sand
    Swimming, Water Sports
    250 feet
  • Caracol White sand
    Swimming, Food & Drink, Water Sports
    550 feet
  • Playa Chac Mool White sand
    Water Sports
    1,800 feet
  • Playa Tortugas White sand
    Swimming
    3,350 feet

Closest Airports *

  • Cancun Airport
    10.8 miles
  • Cozumel Airport
    44.8 miles

Most Popular Landmarks *

  • Cancun Underwater Museum
    5.2 miles
  • Cancun Government Palace
    5.6 miles
  • Cristo Rey Church
    5.7 miles
  • Cancun Bus Station
    5.7 miles
  • Show Time Karaoke Bar
    5.8 miles
  • Parque las Palapas
    5.9 miles
  • Beto Avila Stadium
    6.2 miles
  • Estadio Olímpico Andrés Quintana Roo
    6.2 miles
  • Universidad Anahuac Cancun
    8.4 miles
  • Moon Palace
    11.8 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates”

Zacharoula Greece
8.3

“We had a wonderful experience here at Reflect Krystal Grand Cancun. The beach, outdoor swimming pool and Cancun coastline is amazing, one of the best we exper...”

Hui United Kingdom
8.3

“I loved the outdoor Mexican dining, the all inclusive dining and drinks, the friendly staff and amazing beach.”

Kappy Australia
10

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Brilliant!
7 Restaurants On Site
  • Restaurant O

    Food: Mexican, Tex-Mex, Local, International, Latin American

    Open for: Breakfast, Dinner

    Menu: Buffet & À La Carte

  • The Grill

    Open for: Lunch, Dinner

    Menu: À la carte

  • Lounge and Terrace

    Food: American

    Open for: Brunch

    Menu: À la carte

  • Risotto

    Food: Italian

    Open for: Dinner

    Menu: À la carte

  • Ayamí

    Food: Chinese, Indian, Japanese, Asian

    Open for: Dinner

    Menu: À la carte

  • Beach bar and grill

    Food: International

    Open for: Brunch, Lunch

    Menu: À la carte

  • Restaurante Hacienda el Mortero

    Food: Mexican

    Menu: À la carte

Resort Facilities at Reflect Cancun Resort & Spa - All Inclusive

Most popular facilities

Free WiFi
Beachfront
Swimming pool
Free parking
Family rooms
Outdoor pool
Bar
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Pets
  • Pets are not allowed.

Activities
  • Aerobics
  • Live music/Performance
  • Cooking class
  • Tour or class about local culture
  • Happy hour
  • Themed dinners
  • Beach
  • Kids' club
  • Water sports facilities (on site) Additional charge
  • Entertainment staff
  • Snorkeling Off-site Additional charge
  • Diving Off-site Additional charge
  • Windsurfing Off-site Additional charge
  • Playground
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • On-site coffee shop
  • Chocolate/Cookies
  • Fruit
  • Bottle of water
  • Wine/Champagne
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Good Coffee!
Internet
  • Free! WiFi is available in all areas and is free of charge.

Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Parking
  • Free! Free private parking is available on site (reservation is not needed).

  • Accessible parking
  • Secure parking
Pool and Spa
  • Swimming pool
  • Kids' pool
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Haircut
  • Pedicure
  • Manicure
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool bar
  • Pool/Beach towels
  • Heated pool
  • Pool with view
  • Infinity pool
  • Outdoor pool (year-round)
  • Outdoor pool
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna Additional charge
Front Desk Services
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage Additional charge
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Baby safety gates
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Shoeshine Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Meeting/Banquet facilities Additional charge
General
  • Convenience store (on site)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Shops (on site)
  • Car rental
  • Soundproof rooms
  • Gift shop
  • Safe
  • Elevator
  • VIP room facilities
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Languages Spoken
  • English
  • Spanish

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Awesome!

House rules Reflect Cancun Resort & Spa - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 12 years
Can use an extra bed when requested
$67 per child, per night
13+ years
Can use an extra bed when requested
$134 per person, per night

There's no capacity for cribs at this property.

The maximum number of extra beds allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Pets

Pets are not allowed.

Cards accepted at this property

American Express Visa Mastercard Reflect Cancun Resort & Spa - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Reflect Cancun Resort & Spa - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

8.1 Very Good 985 reviews
  • Awesome: 9+

    389

  • Good: 7 – 9

    377

  • Okay: 5 – 7

    154

  • Poor: 3 – 5

    56

  • Very Poor: 1 – 3

    9

  • Staff7.7
  • Facilities7.8
  • Cleanliness8.3
  • Comfort8.1
  • Value for money 7.3
  • Location9.1
  • Free WiFi8.3
Low score for Cancún

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    Popular Beaches Nearby

    • Playa Gaviota Azul Swimming, Surfing
      200 feet
    • Playa Punta Cancun Swimming, Water Sports
      250 feet
    • Caracol Swimming, Food & Drink, Water Sports
      550 feet
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    Questions you may have

    Find quick answers or ask questions to the property

    • do you have babysitting services?

      contamos con el servicio de niñera y se reserva con anticipación con el departamento de Concierge.

    • How much does it cost to ride from Moon Palace to this location?

      God day, The Moon Palace Resort is located on the Riviera Maya about 45 minutes or an hour of time and the best way to move to the place is by taxi. kind regards

    • For Guests in the Alltitude Rooms is Room Service Available at all times? Thank-You

      God day, The room service is included in the all-inclusive plan in all rooms. kind regards

      Asked about: Deluxe Ocean Front 1 King Bed
    • Tienen transporte desde/hasta aeropuerto Cancún?

      buen día, el hotel no cuenta con servicios de traslados pero podemos proporcionar datos de la compañía que ofrece el servicio. saludos

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    8.1
    Very Good
    985 reviews

    What guests loved the most:

    “The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!”

    Oliver United States of America

    “The cordiality of the staff The altitud room The all included plan”

    A Israel

    “The staff was excellent and made us feel we were special.”

    Ginette Canada

    “the beach is 1st rate, the pools are great. rooms are very nice, live band outside was really good. just need to get the places to eat up to speed.”

    Jeffrey United States of America

    “The altitude rooms were amazing, the staff were so nice and polite. I really loved this hotel and would stay here again!”

    Renee Australia

    “Location and intimacy of the resort was amazing. The staff helped at any time of day without hesitation. Food was great and views were absolutely beautiful. Would recommend this property to anyone. Also the all inclusive is a must have. Makes the experience so much more amazing, as well as staying in the altitude towers. ”

    Tracy United States of America

    “I really enjoyed staying here. Great food, staff and customer service ”

    Rusheca United States of America

    “We’ve stayed here 3 years now and love the ocean views, the expansive beach, the service on the beach, the restaurants onsite, and the location on the Punta that gives a bit more solitude it feels much less crowded than other places nearby.”

    Aberardi United States of America

    “Breakfast was excellent with a lot of choices. I liked the stretching/yoga classes and the fitness center. I was able to check-in at 2pm as the room was available ;-). The view from my room was awsome (ocean front view). Great staff!”

    Souad United States of America

    “The staff at the pool were extremely nice and friendly. They were making sure that we were taken care of the whole time and the drinks were definitely no watered down, which is common at all inclusive resorts.”

    Marcos Netherlands
    1 2

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    See all guest reviews for Reflect Cancun Resort & Spa - All Inclusive

    Newest Reviews for Reflect Cancun Resort & Spa - All Inclusive

    • Reviewed: December 6, 2019

      Holly

      Australia
      8.0
      “Luxury - with everything included!”
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights
      • • Submitted from a mobile device

      Lifts were slow. Process for making dinner reservations was lengthy.

      Everything included - unlimited spirits, all meals, poolside and beachfront service. Restaurants were lovely! We ate at the grill, the Italian restaurant and the Asian restaurant.

      Stayed in December 2019

    • Reviewed: November 25, 2019

      Anonymous

      Australia
      6.3
      Pleasant
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      The food

      The location.

      Stayed in November 2019

    • Reviewed: November 4, 2019

      Pedro

      Mexico
      4.0
      Disappointing
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights

      Out of the 3 restaurants for dinner only 2 were open. Food was below average for an all inclusive resort in cancun. We checked in at 10 pm and ther was no restaurant open to eat at that time, the only option w2as room service

      Stayed in October 2019

    • Reviewed: October 25, 2019

      Marie

      Canada
      8.3
      “In general was good and clean and easy access”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Food was awful, elevators doesn’t work properly and no air conditioning in the hall and elevators, bad connection to wifi.

      Staff, the view, cleanest, room service

      Stayed in October 2019

    • Reviewed: October 20, 2019

      Shem

      Australia
      10
      “Best stay i have had to date”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      There could have been aircon in the elevator and also more of them. It was kind of funny though, so i didnt mind

      The beds are so comfortable, first all inclusive i have stayed at and is definitely the way to go!

      Stayed in October 2019

    • Reviewed: October 18, 2019

      Tal

      Israel
      4 helpful votes
      10
      Exceptional
      • • Leisure trip
      • • Solo traveler
      • • Stayed 1 night
      • • Submitted from a mobile device

      There are only two elivators so you have to wait a pretty long time. Also the elivator has no fan so it gets hot and sweaty. The shower had a weird smell. I think it was rust

      The rooms are big and cozy. The hotel is five minutes from the Coco Bongo and other night clubs. The staff was very honest and helpful. I wanted to book another night and they suggested I do it through booking because it will be cheaper.

      Stayed in October 2019

    • Reviewed: August 25, 2019

      Tani

      United States of America
      1 helpful vote
      5.4
      Fair
      • • Leisure trip
      • • Family with young children
      • • Stayed 7 nights
      • • Submitted from a mobile device

      Only 2 restaurants open daily,not many varieties, only 1 of them had breakfast. They need remodeling badly. The other 2 were 3 days of the week opened, dinner only. Small pools, hard to find lounge chairs.

      Nothing was that good,it was OK.

      Stayed in August 2019

    • Reviewed: August 16, 2019

      Rubiasco

      Spain
      4 helpful votes
      9.2
      “Fantastic facilities. Professional and lovely staff.”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 1 night
      • • Submitted from a mobile device

      3 small but important things: * Poor toiletry. * 3 sad cans in the room fridge. * +50% on public price of cigarettes... Why? Is it even legal? Honestly, do you really need to do that with such business volume??

      Early check-in. Pool, beach, restaurants & bars, spa. Staff: 10/10.

      Stayed in August 2019

    • Reviewed: August 5, 2019

      Shenouda

      United States of America
      8.8
      “Very good”
      • • Leisure trip
      • • Family with young children
      • • Stayed 5 nights
      • • Submitted from a mobile device

      Food is poor

      Beach pool stuff weather

      Stayed in August 2019

    • Reviewed: August 5, 2019

      Cormack

      United Kingdom
      4 helpful votes
      8.3
      “Great place to stay for a 3 nights in The altitude suits!”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Unless you give lots of tips, waiters can be a little rude and slow!

      Highly recommend the altitude suits, you get lots of great bonuses like a free Bali bed, access to the infinity pool (amazing to have less people around and the views). I’ve heard the other building does not have very nice rooms (dated)! Lots of good food to choose from, just it can take a while!

      Stayed in August 2019

    • Reviewed: July 19, 2019

      Oliver

      United States of America
      1 helpful vote
      9.6
      Exceptional
      • • Leisure trip
      • • Group
      • • Stayed 3 nights

      The room next door had work going on (sounded like bathroom upgrading) that entailed hammering starting at 9:15. I could tolerate the hammering considering I left my room by 10am, but one day fumes from the work permeated my room and I had to rush to get out. You might want to keep adjacent rooms to these vacant.

      The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!

      Stayed in July 2019

    • Reviewed: July 17, 2019

      Shalonda

      United States of America
      5.4
      Fair
      • • Leisure trip
      • • Solo traveler
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Staff was not welcoming & seemed overwhelmed. Only 1 elevator in service during entire trip which caused long wait times & I was on 12th floor. No ventilation in the only elevator that worked. Wait times for buffet. Entire facility under staffed. Room service food was disgusting & came cold on more than 1 location. Drink & food service at pool non existent. Visited Altitude side of property & upset I wasn't offered option to upgrade.

      I enjoyed my SOS massage at spa.

      Stayed in July 2019

    • Reviewed: July 16, 2019

      Noah

      United States of America
      3.3
      “Terrible, Never staying at any of these properties again.”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Our elevator free fell from one floor to the next. We thought we were going to die. The other elevator we got trapped in. This was on our first day. I complained about it and nobody got back to us until the last night of our stay. We literally had to walk up and down 6 flights of steps every time we left the hotel room to go eat or go to the beach or leave for an excursion. VERY disappointing. What made it worse is that our AC didn’t work. I complained our first day there and couldn’t get anyone to look into it until our last night there. So we would huff and puff up the stairs only to come to a HOT room. 80 degrees. It was our 10th wedding anniversary. Upon booking I requested that because we were getting in late, I’d like to have a meal prepared and waiting for us in the hotel. The told me in writing that they would take care of it. We were tired and my wife was hungry when we arrived. I told her not to worry because I had something special planned. NOTHING. We ended up ordering room service which took 11/2 hours and came up to us incomplete. I don’t have the time to list the number of disappointments I experienced. But they were many, and there were some pretty gross practices with the food service. Needless to say I do not recommend this resort and will not be staying again. They didn’t even care. We never even talked to the hotel manager. just the chief concierge . Who after telling us he would meet us at 4:00 had us wait on him for 40 minutes. He did not offer any meaningful resolution. It was a waste of time. Book at your own risk.

      The Risotto restaurant was good. I was surprised at the quality of food and The manager was very nice. We had a lovely dinner.That was the only shimmer of light during our stay.

      Stayed in July 2019

    • Reviewed: July 14, 2019

      Zacharoula

      Greece
      2 helpful votes
      8.3
      Very Good
      • • Leisure trip
      • • Group
      • • Stayed 5 nights
      • • Submitted from a mobile device

      Problem with the elevator during our staying there

      Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates

      Stayed in July 2019

    • Reviewed: July 7, 2019

      A

      Israel
      8.8
      “It was wonderful and comfortable”
      • • Business trip
      • • Family with young children
      • • Stayed 4 nights
      • • Submitted from a mobile device

      The ordinary rooms at the old tower are not in good shape

      The cordiality of the staff The altitud room The all included plan

      Stayed in July 2019

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