Located 15 miles from Cancun, this resort features 9 different swimming pools and a full-service spa. The resort also offers yoga, dance, cooking and fitness classes. Each suite within the Hyatt Ziva Riviera Cancun All-Inclusive includes a mini-bar. An in-room safe and coffee facilities are provided. All suites include a seating area with a flat-screen satellite TV. Live nightly entertainment is available at the indoor theater at Hyatt Ziva Riviera Cancun All-Inclusive. Guests can participate in many activities including basketball, water aerobics and beach volleyball. This resort features 17 different restuarants, bars and lounges serving Italian, Mexican Asian, Seafood and International dishes available. Guests can also find fresh seafood, Pan-Asian and Oriental cuisine. The nearest airport is Cancún International Airport located 13 mi from the property.

Distance in property description is calculated using © OpenStreetMap

Hyatt Ziva
Hotel chain/brand
Hyatt Ziva

Property highlights

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Fitness center

Game room

Spa


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 sofa bed
and
2 queen beds
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 48 reviews from the past 12 months.
<b></b>Guests<b></b> <b></b>were<b></b> <b></b>unimpressed<b></b> <b></b>with<b></b> <b></b>the<b></b> <b></b>beach<b></b> <b></b>access<b></b> <b></b>due<b></b> <b></b>to<b></b> <b></b>seaweed<b></b> <b></b>and<b></b> <b></b>rocks<b></b>. <b></b>The<b></b> <b></b>staff<b></b> <b></b>received<b></b> <b></b>mixed<b></b> <b></b>reviews<b></b> <b></b>for<b></b> <b></b>their<b></b> <b></b>service<b></b>. <b></b>The<b></b> <b></b>swimming<b></b> <b></b>pools<b></b> <b></b>were<b></b> <b></b>appreciated<b></b>, <b></b>though<b></b> <b></b>some<b></b> <b></b>found<b></b> <b></b>them<b></b> <b></b>crowded<b></b>. <b></b>Restaurant<b></b> <b></b>experiences<b></b> <b></b>varied<b></b>, <b></b>with<b></b> <b></b>some<b></b> <b></b>enjoying<b></b> <b></b>the<b></b> <b></b>food<b></b> <b></b>while<b></b> <b></b>others<b></b> <b></b>noted<b></b> <b></b>limited<b></b> <b></b>options<b></b>. <b></b>Prices<b></b> <b></b>were<b></b> <b></b>seen<b></b> <b></b>as<b></b> <b></b>high<b></b> <b></b>for<b></b> <b></b>the<b></b> <b></b>value<b></b> <b></b>offered<b></b>.
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Categories:

Staff
8.8
Facilities
8.3
Cleanliness
8.7
Comfort
8.6
Value for money
7.8
Location
7.6
Free Wifi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • Eleanor
    Canada Canada
    Good sized room. Easy walk about. Enough restaurant options. Great number of pools.
  • Kristin
    United States of America United States of America
    Everything was great. Hope to be back in the next year or two.
  • İlker
    Turkey Turkey
    Nice and clean property. Sea is not suitable for swimming. All stuff is supportive and smiling. Room service during all day is perfect.
  • Anetrice
    United States of America United States of America
    The entire experience was superb!!! Loved every moment!
  • Turea
    United States of America United States of America
    The staff was excellent! I cannot stress enough how wonderful the staff was. Everyone was personable, attentive and friendly. The resort was extremely accommodating of my gluten allergy, and there were plenty of options for me to eat. One waiter...
  • Psalms
    United States of America United States of America
    Everything was amazing property beautiful rooms beautiful staff kind food was delicious lots of variety drinks a good and strong pools are beautiful and clean the welcome you with cold towels and water
  • Oksana
    United States of America United States of America
    Service is very good everywhere, very guest oriented. Root café is very nice addition to a property. Food at the buffet - lots of selection, but not always what i would pick.
  • Sonani
    Canada Canada
    Breakfast and dinner options are really good. I am vegetarian and found lots of options in food throughout the day. Ambience was really nice and well maintained.
  • Chantal
    Trinidad and Tobago Trinidad and Tobago
    The property is very clean and well kept. There were events almost every night. The staff were exceptional; always courteous and willing to make you more comfortable.
  • Ursula
    Ireland Ireland
    A beautiful hotel with spotlessly clean rooms and facilities. The staff were so friendly and professional. We loved the coffee shop called Roots, as it had so much choice from dozens of coffee's, cakes and ice-creams to smoothies, juices and...

Area info

Restaurants
11 Restaurants On Site

  • Miyako
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian
  • Rue de Rivoli
    • Cuisine
      French
    • Open for
      Dinner
    • Ambience
      Modern • Romantic
  • Vivace
    • Cuisine
      Italian
    • Open for
      Dinner
  • Ki
    • Cuisine
      Mexican
    • Open for
      Dinner
  • Afthonia
    • Cuisine
      Mediterranean • Local • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Balik
    • Cuisine
      Caribbean
    • Open for
      Brunch • Lunch
    • Ambience
      Family-friendly
  • La Parrilla
    • Cuisine
      Grill/BBQ
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • The Corner
    • Cuisine
      American • Pizza
    • Open for
      Lunch • Dinner
  • Roots
    • Cuisine
      Local • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • Habanero
    • Cuisine
      Seafood
    • Open for
      Lunch • Dinner
  • Off Court
    • Cuisine
      American
    • Ambience
      Family-friendly

Resort facilities at Hyatt Ziva Riviera Cancun All-Inclusive
Great facilities! Review score, 8.3

Most popular amenities

  • 9 swimming pools
  • Free Wifi
  • Beachfront
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Beachfront
  • Sun deck
  • BBQ facilities
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Sofa bed

Pets
Pets are allowed. Charges may apply.

Activities

  • Aerobics
  • Live music/Performance
  • Themed dinners
  • Beach
  • Water park
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Snorkeling
  • Karaoke
  • Ping-pong
  • Playground
  • Game room
  • Hot tub

Living Area

  • Sofa
  • Sitting area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Valet parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Private entrance
  • Car rental
  • Laptop safe
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

9 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • All ages welcome

Pool 2 – outdoor

    Pool 3 – outdoor

    • Open all year
    • All ages welcome
    • Pool with view
    • Heated pool

    Pool 4 – outdoor

    Pool 5 – outdoor

      Pool 6 – outdoor

        Pool 7 – outdoor

          Pool 8 – outdoor

            Pool 9 – outdoor

              Spa

              • Kids' pool
              • Locker rooms
              • Fitness classes
              • Yoga classes
              • Fitness
              • Massage chair
              • Full-body massage
              • Couples' massage
              • Foot massage
              • Neck massage
              • Back massage
              • Spa/Wellness packages
              • Spa lounge/Relaxation area
              • Steam room
              • Spa facilities
              • Body wrap
              • Body treatments
              • Hairstyling
              • Pedicure
              • Manicure
              • Hair treatments
              • Makeup services
              • Facial treatments
              • Beauty services
              • Beach umbrellas
              • Beach chairs/Loungers
              • Waterslide
              • Hot tub/Jacuzzi
              • Massage
                Additional charge
              • Spa
                Additional charge
              • Fitness center
              • Sauna
                Additional charge

              Languages Spoken

              • English
              • Spanish

              House rules
              Hyatt Ziva Riviera Cancun All-Inclusive takes special requests – add in the next step!

              Check-in
              From 3:00 PM
              Guests are required to show a photo ID and credit card at check-in.
              You need to let the property know what time you'll be arriving in advance.
              Check-out
              Until 12:00 PM
              Cancellation/ prepayment
              Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
              Children & Beds

              Child policies

              Children of all ages are welcome.

              To see correct prices and occupancy info, add the number and ages of children in your group to your search.

              Crib and extra bed policies

              0 - 5 years
              Extra bed upon request
              Free
              Crib upon request
              Free
              6+ years
              Extra bed upon request
              Free

              The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

              All cribs and extra beds are subject to availability.

              No age restriction
              There's no age requirement for check-in
              Pets
              Pets are allowed. Charges may apply.
              Groups
              When booking more than 10 rooms, different policies and additional fees may apply.
              Accepted payment methods
              American ExpressVisaMastercardCash

              The fine print
              Must-know information for guests at this property

              Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

              Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

              Please inform Hyatt Ziva Riviera Cancun All-Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

              In the event of an early departure, the property will charge you the full amount for your stay.

              FAQs about Hyatt Ziva Riviera Cancun All-Inclusive

              • Check-in at Hyatt Ziva Riviera Cancun All-Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

              • The nearest beach is 650 feet from Hyatt Ziva Riviera Cancun All-Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

              • The prices at Hyatt Ziva Riviera Cancun All-Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

              • Hyatt Ziva Riviera Cancun All-Inclusive offers the following activities/services (charges may apply):

                • Spa
                • Fitness center
                • Hot tub/Jacuzzi
                • Sauna
                • Massage
                • Playground
                • Game room
                • Snorkeling
                • Ping-pong
                • Karaoke
                • Beachfront
                • Water park
                • Kids' club
                • Evening entertainment
                • Aerobics
                • Themed dinners
                • Beach
                • Locker rooms
                • Beauty services
                • Live music/Performance
                • Swimming pool
                • Facial treatments
                • Makeup services
                • Hair treatments
                • Manicure
                • Pedicure
                • Hairstyling
                • Body treatments
                • Body wrap
                • Spa facilities
                • Steam room
                • Spa lounge/Relaxation area
                • Spa/Wellness packages
                • Back massage
                • Neck massage
                • Foot massage
                • Couples' massage
                • Full-body massage
                • Massage chair
                • Entertainment staff
                • Fitness
                • Yoga classes
                • Fitness classes

              • Guests staying at Hyatt Ziva Riviera Cancun All-Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

                Breakfast option(s) include:

                • Buffet

              • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

              • Yes, there's a hot tub. You can find out more about this and the other facilities at Hyatt Ziva Riviera Cancun All-Inclusive on this page.

              • Hyatt Ziva Riviera Cancun All-Inclusive has 11 restaurants:

                • Afthonia
                • Miyako
                • Ki
                • Rue de Rivoli
                • The Corner
                • Off Court
                • Roots
                • Vivace
                • Habanero
                • Balik
                • La Parrilla

              • Room options at Hyatt Ziva Riviera Cancun All-Inclusive include:

                • Suite

              • Yes, Hyatt Ziva Riviera Cancun All-Inclusive is popular with guests booking family stays.

              • Hyatt Ziva Riviera Cancun All-Inclusive is 3.1 miles from the center of Puerto Morelos. All distances are measured in straight lines. Actual travel distances may vary.