The JOIA Paraíso by Iberostar is set in Playa del Carmen and has water sports facilities and a tennis court. A hot tub and a car rental service are available for guests. The property features a sauna and free WiFi. At the resort, the rooms are fitted with a desk, a flat-screen TV and a private bathroom. Iberostar Grand Hotel Paraiso offers some units with sea views, and each room comes with a coffee machine. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. The accommodations offers a fitness center. You can play table tennis at Iberostar Grand Hotel Paraiso. When guests need guidance on where to visit, the reception will be happy to provide advice. Cancún is 31 mi from the resort, while Playa del Carmen is 14 mi away. The nearest airport is Cancún International Airport, 24 mi from Iberostar Grand Hotel Paraiso.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar The Grand Collection
Hotel chain/brand
Iberostar The Grand Collection

Property highlights

Top Location: Highly rated by recent guests (9.4)

Free Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
and
1 king bed
2 full beds
and
1 king bed
2 full beds
and
1 king bed
2 full beds
and
1 king bed
2 full beds
and
1 king bed
2 full beds
and
1 king bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
9.4
Cleanliness
9.4
Comfort
9.6
Value for money
8.7
Location
9.4
Free Wifi
10
High score for Puerto Morelos
Select topics to read reviews:

See what guests loved the most:

  • Fernanda
    Brazil Brazil
    Remarkable experience, service and food / drinks.
  • Rony
    Israel Israel
    Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
  • Uta
    Germany Germany
    Sensationelle Architektur, superschönes Zimmer mit Vorraum, dadurch schallgeschützt. Buffetrestaurant, Frühstück mit allem, was das Herz begehrt. Qualitativ hochwertige Lebensmittel. Das japanische Restaurant ist auch gut. Das mexikanische mit...

Area info

Restaurants
8 Restaurants On Site

  • Bellavista
    • Open for
      Breakfast • Lunch
  • Tonis
    • Open for
      Dinner
  • Venecia
    • Cuisine
      Italian
    • Open for
      Dinner
  • Haiku
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Haiku Teppanyaki
    • Cuisine
      Japanese
    • Open for
      Dinner
  • La Brisa
    • Cuisine
      Mexican
    • Open for
      Dinner
  • L Atelier
    • Open for
      Dinner
  • Bellavista Dinner
    • Open for
      Dinner

Resort facilities at JOIA Paraíso by Iberostar
Great facilities! Review score, 9.4

Most popular amenities
  • 3 swimming pools
  • Free Wifi
  • Beachfront
  • Free parking
  • Non-smoking rooms
  • Spa
  • 8 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Activities
  • Themed dinners
    Additional charge
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Diving
    Additional charge
  • Darts
  • Ping-pong
  • Pool table
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Front Desk Services
    • Private check-in/out
    • Concierge
    • ATM on site
    • Currency exchange
    • 24-hour front desk
    Cleaning Services
    • Daily housekeeping
    • Ironing service
    Business Facilities
    • Business center
    • Meeting/Banquet facilities
    Safety & security
    • Smoke alarms
    • Key card access
    • Safe
    General
    • Adults only
    • Convenience store on site
    • Shared lounge/TV area
    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Tile/Marble floor
    • Car rental
    • Elevator
    • Fan
    • Hair/Beauty salon
    • Ironing facilities
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    • Room service
    3 swimming pools
    Pool 1 – indoorFree!
    • Open all year
    • Adults only
    • Heated pool
    Pool 2 – outdoorFree!
    • Open all year
    • Adults only
    • Heated pool
    • Saltwater pool
    • Pool bar
    Pool 3 – outdoorFree!
    • Open all year
    • Adults only
    Spa
    • Yoga classes
    • Fitness
    • Spa/Wellness packages
    • Spa lounge/Relaxation area
    • Steam room
    • Spa facilities
    • Body treatments
    • Pedicure
    • Manicure
    • Beauty services
    • Beach umbrellas
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa
      Additional charge
    • Fitness center
    • Sauna
    Languages Spoken
    • German
    • English
    • Spanish
    • French

    House rules
    JOIA Paraíso by Iberostar takes special requests – add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo ID and credit card at check-in.
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children not allowed.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 10 rooms, different policies and additional fees may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiscoverCash

    The fine print
    Must-know information for guests at this property

    The reservation charge will appear on the credit card statement in the name of: Hotelera Playa Paraíso, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled prior to arrival. If an invoice is requested, it will be issued by Hotelera Playa Paraíso, S.A. de C.V., based in Mexico.

    An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

    The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

    Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

    Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

    Children policy: Not applicable, it is an adults-only hotel.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about JOIA Paraíso by Iberostar

    • Check-in at JOIA Paraíso by Iberostar is from 3:00 PM, and check-out is until 12:00 PM.

    • Yes, there's a hot tub. You can find out more about this and the other facilities at JOIA Paraíso by Iberostar on this page.

    • Room options at JOIA Paraíso by Iberostar include:

      • Suite
      • Double
      • Triple
      • Single

    • JOIA Paraíso by Iberostar is 8.1 miles from the center of Puerto Morelos. All distances are measured in straight lines. Actual travel distances may vary.

    • JOIA Paraíso by Iberostar has 8 restaurants:

      • La Brisa
      • Bellavista Dinner
      • Tonis
      • Haiku Teppanyaki
      • Haiku
      • Bellavista
      • Venecia
      • L Atelier

    • The prices at JOIA Paraíso by Iberostar may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • JOIA Paraíso by Iberostar offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Pool table
      • Diving
      • Ping-pong
      • Tennis court
      • Darts
      • Golf course (within 2 miles)
      • Beachfront
      • Evening entertainment
      • Beach
      • Themed dinners
      • Entertainment staff
      • Water sports facilities on site
      • Steam room
      • Pedicure
      • Yoga classes
      • Beauty services
      • Spa lounge/Relaxation area
      • Body treatments
      • Fitness
      • Tennis equipment
      • Spa facilities
      • Manicure
      • Nightclub/DJ
      • Spa/Wellness packages
      • Swimming pool

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.