About this property

The JOIA Paraíso by Iberostar is set in Playa del Carmen and has water sports facilities and a tennis court. A hot tub and a car rental service are available for guests. The property features a sauna and free WiFi. At the resort, the rooms are fitted with a desk, a flat-screen TV and a private bathroom. The JOIA Paraíso by Iberostar offers some units with sea views, and each room comes with a coffee machine. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. The accommodations offers a fitness center. You can play table tennis at The JOIA Paraíso by Iberostar. When guests need guidance on where to visit, the reception will be happy to provide advice. Cancún is 31 mi from the resort, while Playa del Carmen is 14 mi away. The nearest airport is Cancún International Airport, 24 mi from The JOIA Paraíso by Iberostar.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar The Grand Collection
Hotel chain/brand
Iberostar The Grand Collection

Property highlights

    • Top Location: Highly rated by recent guests (9.0)

    • Breakfast Info

    • Buffet

    • Free Parking Available On Site

    • Activities:

    • Tennis court

    • Fitness center

    • Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 queen beds
1 twin bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 king bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 king bed
Living room
1 sofa bed
1 twin bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 twin bed
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Sustainability

This property has 1 third-party sustainability certification.
  • EarthCheck Certified
    EarthCheck Certified

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Betsy
    United States United States
    Breakfast was good plenty of options. Love the view of looking at the pool. Service was great.
  • Fernanda
    Brazil Brazil
    Remarkable experience, service and food / drinks.
  • Damian
    Australia Australia
    The property is stunning! And all of the staff I met were so welcoming and helpful, in particular Karolina, Ana and Alberto.
  • Rony
    Israel Israel
    Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
  • Salomé
    Switzerland Switzerland
    Toit était parfait ! L’hôtel est magnifique, très bien entretenu et beau, il y’a une partie sans enfant très appréciable, beaucoup de services et de divertissement à disposition. La nourriture proposée au buffet était délicieuse, très grand choix...
  • Uta
    Germany Germany
    Sensationelle Architektur, superschönes Zimmer mit Vorraum, dadurch schallgeschützt. Buffetrestaurant, Frühstück mit allem, was das Herz begehrt. Qualitativ hochwertige Lebensmittel. Das japanische Restaurant ist auch gut. Das mexikanische mit...
  • Veveloyannis
    Argentina Argentina
    Todas las comidas y los restaurantes son excelentes. Pasamos año nuevo ahí y fue espectacular, una producción realmente increible. La gente es muy amable en todo momento. Todo lindo, todo limpio, todo funciona! El Wifi está al 100% hasta en la playa!
  • Cris
    Mexico Mexico
    Nos tuvieron q cambiar de hotel xq mi hija tiene 17 y no podía estar ahí,así q nos movieron a paraíso maya y pudimos tener acceso a todo el complejo.el lugar es hermoso,la comida deliciosa,el personal muy amable,t hacen sentir muy...

Area info

Restaurants

8 Restaurants On Site
  • Bellavista
    • Open for
      Breakfast • Lunch
  • Tonis
    • Open for
      Dinner
  • Venecia
    • Cuisine
      Italian
    • Open for
      Dinner
  • Haiku
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Haiku Teppanyaki
    • Cuisine
      Japanese
    • Open for
      Dinner
  • La Brisa
    • Cuisine
      Mexican
    • Open for
      Dinner
  • L Atelier
    • Open for
      Dinner
  • Bellavista Dinner
    • Open for
      Dinner

House rules

JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort takes special requests – add in the next step!
Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Cards accepted at this property
American ExpressVisaMastercardDiscover Cash is not accepted

The fine print

Must-know information for guests at this property

El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México.

Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada.

La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel.

Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva.

Política de niños: No aplica, es un hotel solo adultos.