Facing the beachfront, Iberostar Waves Tucán offers 5-star accommodations in Playa del Carmen and has a garden, terrace and restaurant. With a bar, the property also features water sports facilities, as well as a tennis court. The resort has an outdoor swimming pool, fitness center, evening entertainment and a kids' club. The resort will provide guests with air-conditioned rooms offering a closet, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. At Iberostar Waves Tucán the rooms include bed linen and towels. The accommodation has a playground. You can play pool at Iberostar Waves Tucán. Speaking German, English, Spanish and French at the 24-hour front desk, staff are ready to help around the clock. Playacar Beach is a 13-minute walk from the resort, while ADO International Bus Station is 1.9 miles away. Cozumel International Airport is 20 miles from the property, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.1)

Free Parking Available On Site

Activities:

Tennis court

Fitness center

Spa


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 twin bed
and
1 queen bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
1 queen bed
or
1 king bed
2 twin beds
or
1 queen bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
2 queen beds
2 queen beds
2 queen beds
2 queen beds
2 queen beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.5
Cleanliness
8.7
Comfort
8.6
Value for money
7.9
Location
9.1
Free Wifi
9.2
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Yuliya
    Panama Panama
    The beach, photo service, food. Also we liked that a room key was built in a bracelet so there was no need to worry about it.
  • Dana
    United States of America United States of America
    Everything! Very clean! I like the way it is spread out and the jungle with all the animals. Pool was great and loved the beach.
  • Natalie
    United States of America United States of America
    Lush, tropical beach scene with a lot of wildlife - monkeys galore, exotic birds, flamingoes, etc. Super clean, excellent and friendly service!

Area info

Restaurants
4 Restaurants On Site

  • Buffet Tulum
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Palapa Sur La Marimba
    • Cuisine
      Steakhouse
    • Open for
      Lunch • Dinner
  • Bonsai
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Mare Nostrum
    • Cuisine
      Mediterranean
    • Open for
      Dinner

Resort facilities at Iberostar Waves Tucán
Great facilities! Review score, 8.5

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Room Amenities
  • Clothes rack
Activities
  • Archery
  • Live sports events (broadcast)
  • Live music/Performance
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Entertainment staff
  • Snorkeling
  • Diving
  • Pool table
  • Playground
  • Tennis court
Living Area
  • Sofa
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Electric vehicle charging station
Front Desk Services
  • Concierge
  • ATM on site
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Babysitting/Child services
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
Spa
  • Kids' pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Turkish/Steam Bath
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules
Iberostar Waves Tucán takes special requests – add in the next step!

Check-in
From 15:00
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Credit Card charge INFO:

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Iberostar Waves Tucán

  • Iberostar Waves Tucán is 2 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Iberostar Waves Tucán has 4 restaurants:

    • Mare Nostrum
    • Bonsai
    • Palapa Sur La Marimba
    • Buffet Tulum

  • Room options at Iberostar Waves Tucán include:

    • Double
    • Triple
    • Quad
    • Family
    • Single
    • Suite

  • Yes, Iberostar Waves Tucán is popular with guests booking family stays.

  • Check-in at Iberostar Waves Tucán is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Iberostar Waves Tucán may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 1,300 feet from Iberostar Waves Tucán. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Iberostar Waves Tucán offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Playground
    • Pool table
    • Snorkeling
    • Diving
    • Tennis court
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Entertainment staff
    • Locker rooms
    • Live music/Performance
    • Water sports facilities on site
    • Yoga classes
    • Tennis equipment
    • Live sports events (broadcast)
    • Fitness
    • Archery
    • Fitness classes
    • Beauty services
    • Facial treatments
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Light therapy
    • Spa facilities
    • Steam room
    • Swimming pool
    • Spa lounge/Relaxation area
    • Spa/Wellness packages