Nestled along the beach in the middle of Cancun's hotel zone, this luxurious hotel offers comfortable accommodations and relaxing spa services just steps from the turquoise waters of the Caribbean. JW Marriott features an exclusive Mayan-inspired spa that offers spiritual revitalization for body and mind. After a day at the beach, feel pampered with a massage, facial or other spa treatment. Guestrooms at JW Marriott Cancun Resort & Spa are furnished with 32-inch flat-panel LCD TVs and lavish bedding. Take in the view of Cancun's white sand beaches and the Caribbean's sparkling water from the room's private balcony.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JW Marriott Hotels & Resorts
Hotel chain/brand
JW Marriott Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.2)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Game room


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
and
1 sofa bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 74 reviews from the past 12 months.
Guests commended the attentive staff and appreciated the <b>clean rooms</b>. The beach access and <b>convenient location</b> were also praised. However, guests expressed concern about <b>value for money</b>, noting high prices for food and amenities. Opinions on the <b>pool</b> and <b>breakfast</b> were mixed, with some enjoying them and others finding them lacking.
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Categories:

Staff
9.2
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.3
Location
9.2
Free Wifi
8.3
High score for Cancún
Select topics to read reviews:

Guests who stayed here loved

  • Amaury
    United States of America United States of America
    Spacious, clean rooms with easy access to a beautiful beach and excellent staff.
  • E
    Erin
    Mexico Mexico
    Incredibly friendly staff, accommodations were modern and lovely
  • Ximena
    United States of America United States of America
    Wonderful location. Rooms are modern and most have a beautiful view. There were plenty of beach and pool chair. Food and service are very good.
  • Claudia
    United States of America United States of America
    The staff was very attentive. Hotel was very clean. Will definitely be back.
  • Sasha
    United Arab Emirates United Arab Emirates
    Everything Staff was very helpful & polite Rooms were new & mordern and very clean
  • Hieu
    United States of America United States of America
    Facility cleanest Friendly staff I like the smell of the lobby when I walked in
  • Maria
    Switzerland Switzerland
    It is super nice, the breakfast buffet is outstanding. The staff are always nice and have a solution if you have an issue. The spa is fantastic. The hotel has a perfect location in the middle of the hotel zone. The thai restaurants is super good!
  • Debbie
    Canada Canada
    Very Happy with the room, the pool area and service, the hotel was beautiful and extremely clean. Loved the retail store and the free coupons given on check in. everyone was very polite and efficient.
  • Ghassan
    Saudi Arabia Saudi Arabia
    the location of the hotel was outstanding if your not looking for an all inclusive resorts with many different restaurants just across the street. The hotel is very clean with great view on the beach and outstanding staff and services.
  • Pablo
    Mexico Mexico
    Service & food is above the competition. Remarkable dinners & very proactive service through all the staff. Congrats on that.

Area info

Restaurants
5 Restaurants On Site

  • Gustino Italian Grill
    • Cuisine
      Italian
    • Open for
      Dinner
  • BeachWalk
    • Cuisine
      American
    • Open for
      Lunch
  • 750 Pizzeria
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
  • Sasi Thai
    • Cuisine
      Thai
    • Open for
      Dinner
  • Bravío
    • Cuisine
      Spanish
    • Open for
      Breakfast • Dinner

Resort facilities at JW Marriott Cancun Resort & Spa
Great facilities! Review score, 9.2

Most popular amenities

  • 3 swimming pools
  • Free Wifi
  • Beachfront
  • Airport shuttle
  • Free parking
  • 5 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area

Bathroom

  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

View

  • Sea view
  • View

Outdoors

  • Beachfront
  • Sun deck
  • Private beach area
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Dryer

Room Amenities

  • Clothes rack

Activities

  • Bicycle rental
  • Beach
  • Water sports facilities on site
    Additional charge
  • Snorkeling
    Additional charge
  • Diving
    Additional charge
  • Game room
  • Tennis court
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in public areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

    Front Desk Services

    • Concierge
    • ATM on site
    • Baggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk

    Entertainment & Family Services

    • Babysitting/Child services
      Additional charge

    Cleaning Services

    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
      Additional charge
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge

    Safety & security

    • Smoke alarms
    • Safe

    General

    • Shuttle service
      Additional charge
    • Carbon monoxide detector
    • Convenience store on site
    • Hypoallergenic
    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Car rental
    • Packed lunches
    • Chapel/Shrine
    • Carpeted
    • Elevator
    • Hair/Beauty salon
    • Ironing facilities
    • Facilities for disabled guests
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    • Room service

    Accessibility

    • Upper floors accessible by elevator

    3 swimming pools

    Pool 1 – indoorFree!

    • Open all year
    • Adults only

    Pool 2 – outdoorFree!

    • Open all year
    • All ages welcome

    Pool 3 – outdoor (kids)Free!

    • Open all year
    • Suitable for kids

    Spa

    • Kids' pool
    • Fitness classes
    • Fitness
    • Massage chair
    • Spa/Wellness packages
    • Foot bath
    • Spa lounge/Relaxation area
    • Steam room
    • Spa facilities
    • Beach umbrellas
    • Turkish/Steam Bath
      Additional charge
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa
      Additional charge
    • Fitness center
    • Sauna
      Additional charge

    Languages Spoken

    • English
    • Spanish

    House rules
    JW Marriott Cancun Resort & Spa takes special requests – add in the next step!

    Check-in
    From 3:00 PM to 11:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Extra bed upon request
    Free
    Crib upon request
    Free
    3 - 11 years
    Extra bed upon request
    Free

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Groups
    When booking more than 9 rooms, different policies and additional fees may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBCash

    The fine print
    Must-know information for guests at this property

    Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195.

    At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/events

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about JW Marriott Cancun Resort & Spa

    • JW Marriott Cancun Resort & Spa is 6.2 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at JW Marriott Cancun Resort & Spa is from 3:00 PM, and check-out is until 12:00 PM.

    • The prices at JW Marriott Cancun Resort & Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • JW Marriott Cancun Resort & Spa offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Turkish/Steam Bath
      • Game room
      • Snorkeling
      • Diving
      • Tennis court
      • Beachfront
      • Swimming pool
      • Water sports facilities on site
      • Spa lounge/Relaxation area
      • Spa facilities
      • Fitness classes
      • Beach
      • Spa/Wellness packages
      • Steam room
      • Massage chair
      • Private beach area
      • Bicycle rental
      • Foot bath
      • Fitness

    • JW Marriott Cancun Resort & Spa has 5 restaurants:

      • 750 Pizzeria
      • BeachWalk
      • Bravío
      • Sasi Thai
      • Gustino Italian Grill

    • Yes, there's a hot tub. You can find out more about this and the other facilities at JW Marriott Cancun Resort & Spa on this page.

    • Guests staying at JW Marriott Cancun Resort & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

      Breakfast option(s) include:

      • Buffet

    • The nearest beach is 500 feet from JW Marriott Cancun Resort & Spa. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Room options at JW Marriott Cancun Resort & Spa include:

      • Double
      • Suite