• City view
  • Pet friendly
  • Outdoor swimming pool
  • Terrace
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Non-smoking rooms
  • Safe
  • Baggage storage

Get the celebrity treatment with world-class service at JW Marriott Hotel Mexico City Polanco

This luxury hotel is 5 mi from central Mexico City and a 10-minute walk from Auditorio Metro Station. It features an outdoor pool, free Wi-Fi and a Health Club with exclusive spa services such as a gym and hot tub. Modern rooms at JW Marriott Hotel Mexico City Polanco have cable TV and a CD player. There is a safe and a mini-bar. The private bathroom comes with a hairdryer and bathrobe. All Executive Rooms also include Continental breakfast. The hotel's Xanat restaurant serves Mexican cuisine and the Lobby Bar offers 100 varieties of tequila, along with a full bar menu. Mexico City International Airport is 10 mi from the JW Marriott. The National Museum of Anthropology is a 3-minute drive away and the Autodromo Hermanos Rodriguez Race Track is 11 mi away.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

JW Marriott Hotel Mexico City Polanco has been welcoming Booking.com guests since Dec 9, 2011
Hotel chain/brand:
JW Marriott Hotels & Resorts

Property Highlights

Located in the best-rated area in Mexico City, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

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Travel Sustainable Level 3
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.3
Facilities
8.8
Cleanliness
9.1
Comfort
9.2
Value for money
8.3
Location
9.5
Select topics to read reviews:

See what guests loved the most:

  • Tima
    United States of AmericaUnited States of America
    I had a corner suite, and the room was very clean and inviting. The staff was very friendly and welcoming.
  • Jane
    United States of AmericaUnited States of America
    The heated pool and the pool area on the seventh floor were spectacular and were perfect for a spring break with kids in CDMX. The staff was very attentive and the little snacks in the pool area were perfect for travel with kids. Definitely...
  • Suvobroto
    United Arab EmiratesUnited Arab Emirates
    Amazing location in Polanco, a beautiful residential area, and right in the middle of bars, restaurants and shopping
  • Michelle
    United States of AmericaUnited States of America
    The hotel was inviting and warm. The staff were extremely friendly and helpful. The lobby bar was a great way to start or end the day. Great location, accessible to everything. Can't wait to go back!
  • Ilona
    United States of AmericaUnited States of America
    staff friendliness and very clean. amazing location
  • Fatimah
    United States of AmericaUnited States of America
    The Location The appearance of the property.The staff. The restaurant
  • William
    United States of AmericaUnited States of America
    The view was fantastic! The food was delicious and the servers were awesome. Also loved the extra amenities in our room such as an umbrella, housecoat, and house shoes. Most importantly, we we received free breakfast and dinner everyday since the...
  • Diane
    United States of AmericaUnited States of America
    Very clean, staff was super friendly, helpful and nice!
  • Kevin
    United States of AmericaUnited States of America
    great location next to Chapultepec park. Heated pool was refreshing and pool staff was very friendly and helpful. No problems with english.
  • Gabriela
    United States of AmericaUnited States of America
    The hotel super nice and elegant, but definitely the comfy beds were the best!
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hola esta es la habitación con vista a la bandera de Mexico que está en el Parque ?

    Muchisimas gracias por su pregunta. Dentro de todas nuestras junior suite la mayoria cuenta con la vista a la bandera Algo mas que le pueda ayudar? Qu..
    Answered on 6 September 2022
  • Hi! If we are not guests at the hotel can we book to use the pool?

    De Guest, yes, you can use the poll whit a fee of 1500 Mexican pesos per day Regards.
    Answered on 26 October 2022
  • Do you provide COVID 19 testing at the hotel. Does the breakfast have eggs to order

    De guest, Thank you for choosing JW Marriott as your next travel destination. If you will be whit us two or more nights the covid test will be free, a..
    Answered on 13 September 2021
  • Bar hours for service ?

    Dear guest. The service bar its ready to 01:00 PM to midnight. Best regards
    Answered on 8 February 2022
  • it can be pay until the end of the stay?

    Dear guest yes, you can do it, but we need first one method of payment in check in time. only for guarantee. Regards.
    Answered on 27 January 2023
  • Tengo una reserva hecha por un tercero. Si quisiera hacer una reserva con ustedes podrían asegurarme que ambos cuartos queden aproximadamente cerca?

    Muchísimas gracias por su pregunta con gusto podríamos ponerlo uno junto al otro o aproximado sin ningún problema, solamente comuníquese directamente..
    Answered on 30 August 2021
  • Still looking?

Hotel area info *

Restaurants
4 Restaurants On Site

  • Sendero Polanco
    • Cuisine
      Mexican
  • Lobby Bar
    • Cuisine
      International
  • Estación 29
    • Cuisine
      International
  • Tahona Mezcal Room
    • Cuisine
      Mexican

Amenities of JW Marriott Hotel Mexico City Polanco
Great facilities! Review score, 8.8

Most popular amenities
  • Outdoor swimming pool
  • Private Parking
  • Fitness center
  • Family rooms
  • Non-smoking rooms
  • Spa
  • 4 restaurants
  • Bar
Outdoors
  • Sun deck
  • Terrace
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
Wired internet is available in all areas and charges apply.
Parking
Private parking is available on site (reservation is needed) and costs $15 per day.
  • Valet parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Safe
General
  • Pet bowls
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Packed lunches
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Heated pool
  • Beach chairs/Loungers
Spa
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish

House rules

JW Marriott Hotel Mexico City Polanco takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash JW Marriott Hotel Mexico City Polanco accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

As of January 16th 2023, lobby level public areas of the hotel are under renovation. Work activity may be noticed during your stay.

FAQs about JW Marriott Hotel Mexico City Polanco

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at JW Marriott Hotel Mexico City Polanco is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at JW Marriott Hotel Mexico City Polanco can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental

  • JW Marriott Hotel Mexico City Polanco offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Beauty services
    • Spa facilities
    • Manicure
    • Swimming pool
    • Haircut
    • Bicycle rental
    • Waxing services
    • Spa/Wellness packages
    • Pedicure
    • Steam room
    • Facial treatments
    • Spa lounge/Relaxation area
    • Hair treatments

  • JW Marriott Hotel Mexico City Polanco is 3.7 miles from the center of Mexico City. All distances are measured in straight lines. Actual travel distances may vary.

  • JW Marriott Hotel Mexico City Polanco has 4 restaurants:

    • Lobby Bar
    • Estación 29
    • Tahona Mezcal Room
    • Sendero Polanco

  • Room options at JW Marriott Hotel Mexico City Polanco include:

    • Double
    • Suite

  • The prices at JW Marriott Hotel Mexico City Polanco may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at JW Marriott Hotel Mexico City Polanco on this page.