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About this property

Comfortable Accommodations: Hotel Ambra in Playa del Carmen offers 3-star comfort with air-conditioning, private bathrooms, and free WiFi. Each room includes a work desk, TV, and private entrance. Leisure Facilities: Guests can relax on the sun terrace, in the garden, or by the year-round outdoor swimming pool. Additional amenities include a lounge, outdoor seating area, and picnic spots. Convenient Location: Located 20 mi from Cozumel International Airport, the hotel is near attractions such as Playa del Carmen Maritime Terminal (1.9 mi) and Xel Ha (28 mi). Highly rated for room cleanliness, convenient location, and excellent staff support.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (8.9)

    • Loyal Customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 full beds
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Maria
    United States United States
    I go to this place 4 the last 5 years 💕💕💕💕 loving it it fulfilled all my needs
  • Maria
    United States United States
    I love ❤️ this place is very comfy 😌 💕 I'm here sometimes twice a year for the last 4 years never had any issues or complaining family oriented customer service great 👍 and absolutely 💯 ewsoectfull always clean and 🤫 quiet
  • Alynnette
    United States United States
    We've been here many times before. The hotel is well kept. Plaza in front with restaurants and shop. Easy to get taxis. Booking has better prices than the hotel itself.
  • Judy
    United States United States
    Great housekeeping, large room, large bathroom, near to shopping and some restaurants, next door to Oxxo, small-ish but very nice pool. Nice pool deck area (add more plants). Exceptionally nice and helpful staff. Easy and inexpensive taxi ride to...
  • Jean-guillaume
    France France
    Clean and effective, however the price is a bit high considering the facilities. Also you'll be just above the road so if you're a light sleeper request rooms on the other side because the traffic does make a bit of noise ☺️
  • Bradley
    Belize Belize
    The fact that it had Parking, and it is located on an Avenue
  • Andrea
    Canada Canada
    Staff was pleasant and helpful. They upgraded me to a studio with kitchenette
  • László
    Hungary Hungary
    Comfortable room, shopping possibilities are few meters. Parking in front of the hotel is free. It is not a luxury hotel but well worth the money they asking for it! The small pool is also positive!
  • Carlos
    Mexico Mexico
    Su ubicación es muy buena, y enfrente hay un centro comercial, además está muy limpio
  • Patricia
    Mexico Mexico
    Que había una plaza frente al hotel y las avenidas que están cerca parece que eran avenidas principales muy transitadas y también vi bastantes taxis y transporte público por ahí.

Hotel area info

House rules

Hotel Ambra takes special requests – add in the next step!
Check-in
From 3:00 PM to 6:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
From 4:00 AM to 12:30 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Must-know information for guests at this property

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that checkin out of stipulated time will be available upon rquest. The property can not guarantee the room later the 6:00 PM if the guest doesn't confirm the arrival time earlier.

Please inform Hotel Ambra of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.