First let me state I travel 40 times/yr with work. I am in my 50’s and definitely understand upscale traveling. The property was clean and well maintained. The staff was great. I had room 32 (this matters for the bulk of my review). This is an ocean front room. All I can say is “wow”. If you can spend the extra money you will not be disappointed. It is literally on the sand and 15 feet from the water. There is a side balcony that you can stare at the surf and while lying in bed watch the sunrise. There is another balcony with a couch you can be in the middle of all the action yet feel like you are separated. All the other guests will look at you and wonder who you are. Directly across the street is an outdoor food truck court (Mexico style). Very cool and the food is spectacular. Great pizza, street tacos, quesadillas.

Richard United States of America

The food and drinks at La Zebra are delicious. The staff is attentive and friendly. The Mulberry Project bartenders are great - the concept is that you give them a few flavors and they create a custom drink for you.

Courtney United States of America

- We took the room with the Plunge pool - Very recommended especially when it's rainy and chilly because it can be heated. - The room was amazing and the bed was very comfortable - The food was delicious - the breakfast, lunch, dinner and pool menu - The beach area and the beach sofas was so cozy

Dafni Netherlands

The hotel exceeded our expectations! The staff were so friendly and helpful, the food was excellent and it had a very fun relaxed vibe. There is a little playground and swings next to the restaurant/bar area that was great for the kids. The beach is lovely - we were worried about previous posts about seaweed but this was not an issue. The road along the beach is full of great restaurants so you don’t need to head in to Tulum town for dinner if you’d like to eat elsewhere. Lastly, there are great day trips from the hotel, we did day trips to Cobá ruins (highly recommend even with kids as they have pedicabs) and Tulum ruins and swimming at Cenotes afterwards. It’s been our best family holiday to date (kids are 5 and 7) and we would highly recommend. And the plunge pool was great, it’s heated so kids can enjoy the pool until late in the day!

Daley Australia

LOVED the breakfast. So fresh. I wish my coffee looked that pretty every day back home!

Camille United States of America

The staff, specially Marbel. She was an excellent tourism guide as well as a receptionist.

Mohammed Saudi Arabia

The staff was amazing and so nice called us by our first names and knew the foods I was allergic to. The bed was super comfortable and air conditioner kept it nice and cool. Having our own private hot tub was a huge plus too.

Paul United States of America

I really liked the quality of the food which was very good. The hotel staff is good especially the reception team who made my stay very special! The spa was a great experience too. I recommend this property if you look for a hotel of good quality, with a friendly staff and with a good value.

J United States of America

Attention to detail; super friendly staff; beauty everywhere you look

Lauren United States of America

Great room, bed is marcelous, perfect location, private jacuzzy, great staff, room is 50meters from the sea and has privacy, there is a pool upstairs with very nice comum place. Internet is connected during all facilities of the hotel!!!Definitevely would repeat!

Rodolfo Brazil