Good afternoom, of course is posibility you arrive at hotel affter 11pm. We have master lock system. We need your name and email of reserve to continue whith the indications. Best Regards Constanza

There are just two buses in Tulum. One of them goes to the private beach and the other to Playa del Carmen. You can easily go to the beach or any place by bike (we have them for free) or you can ask us for a taxi that can be here in a couple of mins.

Hi! Not inside the Hotel, however at the front desk we can ask a laundry tu pick up your clothes early in the morning and they return your clean clothes next day in the afternoon. Close by there's a laundry where you can take your clothes.

About the airport shuttle service, we work with a trustworthy company, “Ararat” The cost for the one way transfer from Cancun Airport to Little Gem is 90 usd. It must be paid directly to the driver in cash only. It is a private service. If you decide to hire the service, please let us know and please provide us with the following information: Airline, flight number and time of arrival. Regards Mayumy Mtz

Hello! Thank you for your interest in our hotel! We are, approximate, 4,5 Km from the beach zone, as well as most of the hotels in town. With our free bicycles, you can go in 20-30 min. Regards, Little Gem Staff

Hi! Thank you for writing! Our wifi reached all the hotel and have a very good signal since we have lots of guests that come here to work.

Hi Tomas, yes we have some bicycles available and ready to use! and also we provide you with the locks

The rooms don't have TV, with the purpose to keep the relaxation and quietness, we can give you recommendations of rent a car service in tulum by WhatsApp, the only room that we have with 2 independent beds (King and Queen bed) is the family room

Hi, the Hotel doesn't have a restaurant, but very close you can find a lot of excellent restaurants or delivery service, if you require a massage, the masseuse can come and give the service or you can find a business just 1 block from us

Good evening. Hope you doing well. Yes, we do. For what date? How many persons?

Thank you for reaching us. La Veleta is the new and exclusive area of Tulum, which is under development. The good news is on the sides or in front of the Hotel, the establishments are 100% finished with the noise of construction.

hello, the pool private don't have hot water. good day

We have free parking just outside the Hotel, it is outdoors.

Hello. Unfortunately we don't have breakfast but you can order breakfast and can be delivered to the hotel. We have la Consentida Restaurant which is right around the corner. Also in front desk more information concerning breakfast can be giving.

Hi, Our family room has 2 independent rooms, 1 is equipped with a Queen bed with a door and the main room with a King size bed, the room has a small table on the balcony and the bathroom is shared

our Deluxe room has a small patio, a private tub, with water at room temperature, you can ask about the option to decorate your room.

Hllo, We do not have spaces adapted for wheelchairs, however the hotel entrance has a ramp, we have rooms on the ground floor and spacious bathrooms.