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Located in Tulum, 2.2 miles from Tulum Archeological Site, Los Arcos Hotel - TULUM has accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. This 5-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The property is half a mile from the city center and a 11-minute walk from Tulum Bus station. Complete with a private bathroom equipped with a shower and free toiletries, the rooms at the hotel have a flat-screen TV and air conditioning, and certain rooms come with a patio. At Los Arcos Hotel - TULUM rooms have bed linen and towels. Bus station Tulum Ruins is 1.7 miles from the accommodation, while Parque Nacional Tulum is 2.8 miles from the property. Tulum International Airport is 24 miles away.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Free private parking


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Availability

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Room Type
Number of guests
 
2 full beds
1 full bed
and
1 king bed
1 twin bed
and
1 king bed
and
1 sofa bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 352 reviews from the past 12 months.
Guests loved the <b>location</b> of Los Arcos Hotel in Tulum, appreciating its proximity to attractions. The staff received praise for their friendliness and helpfulness. <b>Room cleanliness</b> was noted positively. <b>Breakfast</b> received mixed reviews, with some enjoying the variety while others found it lacking. Room and <b>bed comfort</b> also had mixed feedback.
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Categories:

Staff
8.7
Facilities
8.0
Cleanliness
8.4
Comfort
8.3
Value for money
8.4
Location
8.6
Free Wifi
7.2
Low score for Tulum
Select topics to read reviews:

Guests who stayed here loved

  • Tauber
    Italy Italy
    Very nice and clean hotel. The staff were very friendly and the breakfast was great
  • Lina_sara
    France France
    It was quiet, very convenient location. Good restaurants around. ADO station not far. Decent breakfast (toasts, juice, fruits, coffee and tea). My daughter loved the pool.
  • Katherine
    Colombia Colombia
    Very pretty Hotel, clean and silent. It's really close to the center, the room is big, beautiful pool and rest area.
  • Smiltė
    Lithuania Lithuania
    The property is wonderful- really clean, minimalistic, cozy and the admin lady who worked was really friendly with a smile on her face :) thank you for recomendations that was given. The room really well conditioned.
  • Kamilla
    Canada Canada
    Super friendly and helpful staff. Nice and clean place. It would be nice to introduce some eggs for breakfast even hard bolid easy and unexpensive and would add some proteins. AC works very well but blows cold air straight on bed so we got sick....
  • Joe
    United States of America United States of America
    The staff were really friendly and had lots of good advice for places to go around Tulum. The AC worked super well, there was hot water and the room was cleaned daily. Breakfast was fairly simple but had fresh fruit so that's a plus. Location is...
  • Bel
    Australia Australia
    A gorgeous courtyard full of plants and palms created a real oasis. There is a sweet little cat, Fanta, who was affectionate and it just made the stay a little more special. Easy walking distance anywhere in town and to the supermarkets.
  • Kaykay7
    Estonia Estonia
    Our room was huge and bright. The little kitchen nook was also useful. The WiFi worked well for us. It is nice that they provide free coffee throughout the day.
  • Reshad
    United States of America United States of America
    i wanted to stay in Tulum to explore it during my one day visit fir vacation. i booked this hotel in my last minute near to midnight. i was surprised by cleanliness, comfort and friendly staff in the front desk with an exceptionally an affordable...
  • Dena
    United States of America United States of America
    This was an affordable and nice little hotel close to shopping and restaurants in the town of Tulum. The courtyard with pool was cool, shady, and clean. The bike rentals were convenient, had a great time biking to ruins and a cenote. Hot showers,...

Hotel area info

Amenities of Los Arcos Hotel - TULUM
Great facilities! Review score, 8

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Facilities for disabled guests
  • Air conditioning
  • Daily housekeeping

Bathroom

  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linens

View

  • Pool view

Outdoors

  • Patio
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Bicycle rental
    Additional charge

Media & Technology

  • Flat-screen TV

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available at a location nearby (reservation is not needed).

  • Street parking
  • Accessible parking

Services

  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • Key access
  • 24-hour security

General

  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Accessibility

  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/Beach towels

Spa

  • Kids' pool
  • Beach chairs/Loungers
  • Public Bath

Languages Spoken

  • English
  • Spanish

House rules
Los Arcos Hotel - TULUM takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 PM to 12:30 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Los Arcos Hotel - TULUM of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Los Arcos Hotel - TULUM

  • The prices at Los Arcos Hotel - TULUM may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Los Arcos Hotel - TULUM is from 3:00 PM, and check-out is until 12:30 PM.

  • Room options at Los Arcos Hotel - TULUM include:

    • Twin
    • Double
    • Family

  • Los Arcos Hotel - TULUM is 2,150 feet from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Los Arcos Hotel - TULUM offers the following activities/services (charges may apply):

    • Public Bath
    • Bicycle rental
    • Swimming pool