Name: Luna Maya
Address: Avenida Satelite 13, Tulum City Centre, 77780 Tulum, Mexico, Avenida Satelite 13, Quintana Roo, 77780, Mexico
Price range: Prices for upcoming dates start at $28 per night (We Price Match)
Rating: 7.9

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Guest Reviews (449)

Hotel Luna Maya

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

This neighborhood is a great choice for travelers interested in archaeology, Mayan ruins and snorkeling – Check location Avenida Satelite 13, Tulum City Centre, 77780 Tulum, Mexico – This neighborhood is a great choice for travelers interested in archaeology, Mayan ruins and snorkeling – Check location

“Great wifi. Good shower. Big room with a comfy bed. Nice bed sheets. My bike got stolen at the beach. So I had to pay the compensation. The manager who worked that night(unfortunately, I forgot his name) was super sweet and handled that situation very well. He put a big smile on my face. Gracias!”

Svhare

United States of America

“They run a very good operation...high marks in every respect especially customer comfort and service! Their front desk staff is friendly, speak decent English, and very helpful - folks like Jose, Rodrigo, Jollete, Juan, and Adrian were top-notch!”

Rajesh

“I loved the location. It's by everything you need, short walks to food, cafes, shopping, ATMs, gyms!! The staff was super helpful and welcoming. Rooms were clean. I brought repellent to keep away any little blood suckers. ”

Tiffany

“The location is fantastic - near to the main street and with some great street food and bars nearby. Breakfast is served on a balcony overlooking the street - it's a great people-watching spot. ”

John

See all guest reviews for Luna Maya

Newest Reviews for Luna Maya

Reviewed: May 17, 2019

svhare
United States of America
Age group: 25 – 34

3 helpful votes
9.6

“Nice hotel in the city center ”
- • Leisure trip
- • Solo traveler
- • Double Standard
- • Stayed 1 night
- • Submitted from a mobile device
A/c remote needs new batteries The check in staff was not friendly and gave me wrong info about breakfast time.
Great wifi. Good shower. Big room with a comfy bed. Nice bed sheets. My bike got stolen at the beach. So I had to pay the compensation. The manager who worked that night(unfortunately, I forgot his name) was super sweet and handled that situation very well. He put a big smile on my face. Gracias!

Stayed in May 2019
Reviewed: April 15, 2019

Zaida
United States of America
8.8

Excellent
- • Leisure trip
- • Solo traveler
- • Double Standard
- • Stayed 8 nights
- • Submitted from a mobile device
A little loud (traffic noise)
Like the location close to restaurantes and shops , bus station

Stayed in April 2019
Reviewed: April 8, 2019

Nic&Cat
Australia

2 helpful votes
10

“Tulum’s #1 place to stay!”
- • Leisure trip
- • Couple
- • Double Standard
- • Stayed 2 nights
- • Submitted from a mobile device
This was our second stay, our first being 6 months ago. Luna Maya has a great location for people that love food stands, the cleanliness of the rooms are exceptional and the staff are extremely friendly, accommodating and pay close attention to detail. The breakfast consists of coco pops, frosted flakes, fresh fruit and toast. Drinks being coffee, lime water, water, juice and milk. The Wifi is strong and the air condition rooms are amazing after spending a hot day at the beach or at one of tulum’s many cenotes. I cannot recommend Luna Maya enough to anyone I meet! Thanks José and to all the rest of the staff that made us feel right at home, it was a pleasure!

Stayed in April 2019
Reviewed: March 31, 2019

Amy
United States of America
9.2

“It is close to restaurants, ADO bus station, juice and fruit venders but off the main drag.”
- • Leisure trip
- • Couple
- • King Standard
- • Stayed 5 nights
Breakfast was rudimentary and staff very pleasant.

Stayed in March 2019
Reviewed: March 23, 2019

Michaela
Czech Republic
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Double Standard
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect locationjust few steps from the main street and also from the street full of bars. It is quiet, nice and cozy. The aircordition is working very good. There is brekfest on the terace upstairs (just toast, marmelade or honey and some fruits). The staff there is super helpful. You can fent a bike for 150 pesos/day. I recommend to do so. It is cheap price and you can easily get to caves and beach
Location, breakfest included, possibility to rent a bike for good price

Stayed in March 2019
Reviewed: March 22, 2019

Rajesh Agny
United States of America
10

“Very comfortable stay due to excellent location, service, and cost-effective accomodation.”
- • Leisure trip
- • Family with young children
- • King Standard
- • Stayed 1 night
They run a very good operation...high marks in every respect especially customer comfort and service! Their front desk staff is friendly, speak decent English, and very helpful - folks like Jose, Rodrigo, Jollete, Juan, and Adrian were top-notch!

Stayed in March 2019
Reviewed: March 21, 2019

Nora
Germany

3 helpful votes
7.5

“Nice place just off the main road.”
- • Leisure trip
- • Couple
- • King Standard
- • Stayed 4 nights
- • Submitted from a mobile device
Bin and TV in main room were missing, only cold shower and no window in the bathroom.
Great location and beautiful hotel with a nice terrace for breakfast or to spend some time. Breakfast is simple but very nicely done and perfect to get going for the day. The room is spacious. Bikes can be rent for 150 pesos per 24h and the beach and cenotes are very close with it!

Stayed in March 2019
Reviewed: March 18, 2019

Olha
United Arab Emirates
2.5

Very Poor
- • Leisure trip
- • Couple
- • King Standard
- • Stayed 2 nights
- • Submitted from a mobile device
The feeling like you're in an old cellar covered in mold and fungus, smelly and dirty. One of those places where you don't wanna touch anything. And by anything i mean faucet, bedsheets, door handles. How did they manage to put bedsheets with a black smear and pretend that it's alright

Stayed in February 2019
Reviewed: March 17, 2019

Anonymous
Netherlands
Age group: 35 – 44

1 helpful vote
6.7

Pleasant
- • Leisure trip
- • Solo traveler
- • King Standard
- • Stayed 3 nights
- • Submitted from a mobile device
It wasn't all too clean. Hairs in the shower and the toilet was leaking sometimes.
Very comfortable bed, good working airco

Stayed in February 2019
Reviewed: March 14, 2019

Kerry
United States of America

1 helpful vote
7.9

Good
- • Leisure trip
- • Solo traveler
- • Double Standard
- • Stayed 2 nights
- • Submitted from a mobile device
Staff did not know how to get transportation to the public beach and ruins. One guy told me it was 20 miles away! Specific instructions would be helpful. First morning a very nice gentleman hosted the breakfast and the coffee was ready and delicious and there was plenty of fresh fruit. The second morning, the coffee wasn’t ready and the food was meager. They didn’t replenish anything after it ran out including milk for the cereal, bananas. Only plain bread was left.
Very clean and comfortable room with hot shower. Good location with excellent restaurant across the street. Very nice breakfast patio.

Stayed in March 2019
Reviewed: March 12, 2019

Bethania
Argentina
7.5

“🤔mmmmm is good 🌴”
- • Leisure trip
- • Family with young children
- • King Standard
- • Stayed 3 nights
- • Submitted from a mobile device
El baño y el wifi

Stayed in March 2019
Reviewed: March 11, 2019

Dayana
Bulgaria
10

Exceptional
- • Leisure trip
- • Couple
- • King Standard
- • Stayed 7 nights
- • Submitted from a mobile device
Coffee can be better
Great stuff,perfect location,good value of money we have no complaints about nothing. Recommend this place 🔝

Stayed in March 2019
Reviewed: March 1, 2019

Petr
Canada

1 helpful vote
7.9

Good
- • Leisure trip
- • Couple
- • Double Standard
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast should not be happening. We didn’t expect much as the rate was low, but toast with honey and horrible coffee is not considered breakfast. Have the rooms $5 / nigh more expensive and include jam or something. Thanks
We liked the location and price

Stayed in February 2019
Reviewed: February 24, 2019

Audrey
Netherlands
6.3

Pleasant
- • Leisure trip
- • Solo traveler
- • Double Standard
- • Stayed 1 night
- • Submitted from a mobile device
My room was definitely not clean. There were still hairs in the shower and lots of stains on my sheets. Also there was a very weird chemical smell and that wasn’t very inviting. The common area is very small, so for an individual traveler it’s not really a good place to get to know people. For me, it didn’t have the atmosphere I was looking for and it was too expensive for what they offered.
The location is quite good, very close to all the bars and restaurants. It’s at a busy road but I wasn’t too bothered by that. The staff was friendly.

Stayed in February 2019
Reviewed: February 23, 2019

Anonymous
United Kingdom

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • King Standard
- • Stayed 3 nights
- • Submitted from a mobile device
No filtered water available to refill bottles.
Huge room, nice bathroom, comfortable bed. Good location with cheap food options around.

Stayed in February 2019

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Double Standard 1 full bed	Show prices
Start of dialog content 댴 Private bathroom This double room has a seating area, air conditioning and private entrance. Room Facilities: • Shower • Safe • Air conditioning • Sitting area • Free toiletries • Fan • Patio • Private Bathroom • Private entrance • Dining area • Mosquito net • Clothes rack Parking: No parking available. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

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Hotel Luna Maya

Luna Maya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

Bookers love...

Availability

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in archaeology, Mayan ruins and snorkeling – Check location Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks

Natural Beauty

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

4 reasons to choose Luna Maya

Why book with us?

See availability Facilities of Luna Maya

Most Popular Facilities

Outdoors

Pets

Activities

Internet

Parking

Transportation

Services

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Luna Maya

Hotel surroundings – This neighborhood is a great choice for travelers interested in archaeology, Mayan ruins and snorkeling – Check location Guests loved walking around the neighborhood!

Facilities of Luna Maya

House Rules Luna Maya takes special requests – add in the next step!