Get the celebrity treatment with world-class service at Hotel Ma'xanab Tulum

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Located in Tulum, a few steps from South Tulum Beach, Hotel Ma'xanab Tulum has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Featuring a garden, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property provides room service, a concierge service and organizing tours for guests. At the hotel, all rooms are equipped with a desk. Rooms are equipped with a coffee machine, while some rooms contain a terrace and others also feature sea views. At Hotel Ma'xanab Tulum each room includes bed linen and towels. A continental, American or vegetarian breakfast is available each morning at the property. At the accommodation you'll find a restaurant serving Mexican cuisine. Vegetarian, vegan and gluten-free options can also be requested. Tulum Archeological Site is 5.9 miles from Hotel Ma'xanab Tulum, while Parque Nacional Tulum is 1.9 miles from the property. The nearest airport is Cozumel International, 52 miles from the hotel, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Hotel Ma'xanab Tulum has been welcoming guests since Sep 6, 2019

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Located in the best-rated area in Tulum, this hotel has an excellent location score of 9.3

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, American

Free private parking

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Room Type
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Travel Sustainable Level 1
This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews


Value for money
Free WiFi
High score for Tulum
Select topics to read reviews:

See what guests loved the most:

  • Cyrus
    United States of AmericaUnited States of America
    The staff were very helpful and knowledgeable regarding the happenings of each day/night on the Tulum strip. My girlfriend and I loved the boutique feel of the hotel and the personal attention we received. Will be back again soon!
  • Michelle
    Very personalized as everyone calls you by your name.
  • Kristen
    United States of AmericaUnited States of America
    All of the food and drinks served in the hotel restaurant were exceptional. There wasn't a single item on the menu I tried that wasn't delicious. The hotel was quiet and clean, not a place for partying, which is precisely what we were looking for...
  • Jaime
    United States of AmericaUnited States of America
    Beautiful gorgeous property with all the bells and whistles. Right on the beach. Perfect location. The room was amazing. The food was delicious. The staff was 5 star and very helpful with accommodating us. The service was absolutely wonderful. My...
  • Rania
    Saudi ArabiaSaudi Arabia
    The property is small and intimate, which meant I had the staff’s undivided attention. The front desk team — Claudio and Dyanne —responded to requests quickly and efficiently at all times, and provided excellent recommendations for places to dine...
  • Pat
    United States of AmericaUnited States of America
    The staff, breakfast, location, pool and beach were phenomenal.
  • Nouran
    Ma’xanab have the best of both worlds, luxury and simplicity. one of the best places i’ve ever stayed at. very serene, amazing taste and so peacful. super clean as well. the crew of the hotel make sure you’re always happy and comfortable. i will...
  • Filip
    The staff is super helpful and nice, which is really not a rule in Tulum. Rooms are very spacious, clean and well furnished. Complimentary delivery of breakfast to the room is also a pleasant feature. The balcony was perfect!
  • Roumina
    Loved that the property was only 19 rooms. Felt intimate and quiet and romantic. the staff was very attentive. We LOVED our stay here.
  • Gordon
    United States of AmericaUnited States of America
    Nice to have a free breakfast included as the cost per night was very expensive. Beautiful property and very friendly, helpful staff!

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • is lunch and all u can drink Included in this package if yes what about lunch and what kind of drinks?

    We are a hotel adults only with breakfast included.Also, at our Mexican restaurant you can enjoy an amazing lunch & drinks with extra charge.
    Answered on 22 June 2020
  • Are they Queen beds or full beds?

    Are king size beds
    Answered on 16 February 2021
  • I know it's an adults only and children aren't allowed but does that include a 7 month old infant? We love this hotel and would love to book but we do..

    Hello! Thank you so much for your interest in staying with us. Unfortunately we are an adults only resort. 75% of our guest are celebrating their anni..
    Answered on 20 November 2020
  • hi what are the options for food ? is there all inclusive ?? how much it cost

    Hello, thank you so much for reaching us, we are not all-inclusive. Your booking includes breakfast and we have service a la carte.
    Answered on 19 February 2023
  • Hi we are 4 girls trip.. do you have a villa w private pool that could accommodate all of together

    Hello! Thank you for writing. Unfortunately we don't have a room with that capacity. In all of our suites you can accommodate a maximum of 2 people.
    Answered on 2 March 2021
  • Is it loud with music late into the night like other places

    We turn off the music on the beach and pool at 18:00 hrs and only leave the restaurant & terrace with music until 23:00 (low volume only for ambiance ..
    Answered on 7 April 2022
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Hotel area info *

1 Restaurant On Site

  • Restaurant #1
    • Cuisine
    • Open for
      Breakfast • Lunch • Dinner
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Amenities of Hotel Ma'xanab Tulum
Great facilities! Review score, 9.1

Most popular amenities
  • Outdoor swimming pool
  • Beachfront
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Linens
  • Wardrobe or closet
  • View
  • Outdoor furniture
  • Beachfront
  • Outdoor dining area
  • Sun deck
  • Private beach area
  • Balcony
  • Terrace
  • Garden
  • Dining table
  • Coffee machine
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
  • Bicycle rental
  • Beach
Living Area
  • Dining area
  • Sitting area
  • Desk
Media & Technology
  • iPod dock
  • Telephone
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
WiFi is available in all areas and is free of charge.
Free private parking is available at a location nearby (reservation is not needed).
    Front Desk Services
    • Invoice provided
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Tour desk
    • Express check-in/out
    Entertainment & Family Services
    • Board games/Puzzles
    Cleaning Services
    • Daily housekeeping
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safe
    • Shuttle service
      Additional charge
    • Grocery deliveries
      Additional charge
    • Adults only
    • Designated smoking area
    • Air conditioning
    • Mosquito net
    • Wake-up service
    • Private entrance
    • Laptop safe
    • Packed lunches
    • Fan
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service
    Outdoor swimming pool
    • Open all year
    • Adults only
    • Infinity pool
    • Shallow end
    • Beach chairs/Loungers
    • Fitness
    • Full-body massage
    • Hand massage
    • Head massage
    • Couples' massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/Wellness packages
    • Spa lounge/Relaxation area
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Facial treatments
    • Beauty services
    • Beach umbrellas
    • Beach chairs/Loungers
    • Open-air bath
    • Massage
      Additional charge
    • Spa
      Additional charge
    • Fitness center
    Languages Spoken
    • English
    • Spanish

    House rules

    Hotel Ma'xanab Tulum takes special requests – add in the next step!


    From 3:00 PM to 11:00 PM

    Guests are required to show a photo ID and credit card at check-in


    From 11:00 AM to 12:00 PM



    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children not allowed.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    The minimum age for check-in is 18


    Pets are not allowed.

    Mastercard Visa UnionPay credit card American Express Cash is not accepted Hotel Ma'xanab Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    Please inform Hotel Ma'xanab Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about Hotel Ma'xanab Tulum

    • Hotel Ma'xanab Tulum is 3.7 miles from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Room options at Hotel Ma'xanab Tulum include:

      • Suite

    • The prices at Hotel Ma'xanab Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Hotel Ma'xanab Tulum has 1 restaurant:

      • Restaurant #1

    • Guests staying at Hotel Ma'xanab Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Vegan
      • Gluten-free
      • American

    • Hotel Ma'xanab Tulum offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Massage
      • Beachfront
      • Open-air bath
      • Swimming pool
      • Beach
      • Bicycle rental
      • Beauty services
      • Facial treatments
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Private beach area
      • Spa lounge/Relaxation area
      • Spa/Wellness packages
      • Back massage
      • Neck massage
      • Foot massage
      • Couples' massage
      • Head massage
      • Hand massage
      • Full-body massage
      • Fitness

    • Check-in at Hotel Ma'xanab Tulum is from 3:00 PM, and check-out is until 12:00 PM.