The hours for the restaurants and bars(wish they were open earlier/later), and maybe could use more options for room service menu(I feel like there was more of a selection just a few years back). A couple of restaurant items are hit and miss. Pool gets quite busy in the afternoon so go in the morning if you want to lounge and get your pick of a prime spot! Or head to the beach area instead- you can get drinks there too!

Stellar service from EVERYONE, from the person that assigned my room to the bellmen that carry your luggage to your room, the folks that set up a taxi for you in the lobby, to front desk & housekeeping (!) & room service, exceptionally clean rooms, great quality towels and beddings super important, room service included and they are on time and serve it well. Hugo at front desk and Mario at the Gabi bar were my favorites! The bracelet is your key so you won't have to carry a card around and lose it. Very good at honoring special requests like what you want specifically in the minibar. Beach area was a fun swim! Mole restaurant was fantastic! Seafood items in the restaurants were outstanding, very Baja fresh! Lots of love to the great folks who work hard here to make your stay excellent!

Stayed in April 2022

zero

the design and professional staff

Stayed in April 2022

Very Clean ,Friendly ,Room Service was on point,Food was great..

Paradisus was Absolutely Amazing ,Most definitely will Ho Back again..

Stayed in April 2022

I didn’t like that it wasn’t any activities going in throughout the day. very quiet and dry.

I loved the hospitality, prompt responses when i needed things explained and all the staff.

Stayed in April 2022

The online booking didn't work well and the app they recommended did not work at all. I spent a lot of time uploading everyone's information for early check-in as instructed, only to be told we would have to do it at the hotel. There was also some confusion about putting all the rooms on the same card (we had 4 rooms for our big group) even though I double checked this a million times. But the staff was very nice and did their best to correct everything as soon as possible.

Great property for a great price for all inclusive! The food at all the restaurants was great and they allowed us to make group reservations in advance for our group of 14. We also loved the pool staff who helped us secure the best spots for our group, including a private cabana area! We also LOVED the spa and the beach bar!!!

Stayed in February 2022

I have nothing bad to say.

I loved everything about this property. I really enjoyed the quick access to the beach and the Resort had 5 restaurants making reservations was always easy. The staff was polite and always attentive to our needs.

Stayed in March 2022

I looked forward to the "concierge" service. Get that out of your mind! The only thing they do is book your dinner reservation. I was never properly assigned a concierge and I was thinking it was more than I got. That would not deter me from going back but I would not play it up as a service.

La Palapa restaurant for adults only if you book a reserve room was awesome. Great food and attentive service. Los Moles was good and the Japanese was average for sushi. I was at the beach every day and really liked that there was a swimmable cove. I swam in the ocean every day and really enjoyed it. The bar at the Beach Bar had great views for a drink or lunch.

Stayed in February 2022

the room was a little on the small side, but wasn’t a big problem because we wasn’t inside for too long

the property was great !!! we had access to both pools and we were definitely catered to

Stayed in March 2022

The food was serviceable and generally good quality. The Mexican restaurant didn't have Mexican food on New Year's Eve though, so that was a little weird. The DJ and violin player at the pool was very annoying. They should change that to just be a DJ and to not play techno music all day (a little top 40 is fine).

The resort is beautiful and well maintained. Staff was lovely and always helpful.

Stayed in January 2022