Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site. A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries. You will find a 24-hour front desk, hairdresser's, and gift shop at the property. This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Palace Resorts
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Continental, American, Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 full beds
2 full beds
and
1 king bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
8.7
Cleanliness
8.5
Comfort
8.7
Value for money
7.8
Location
8.3
Free WiFi
9.6
High score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Amy
    United States of America United States of America
    Staff was very helpful and friendly. Food was great and lots of variety. My 6 y/o got very sick - likely from ingesting some pool water -- obviously be careful with your young ones who may have a tendency to open their mouth in the water - and...
  • Anastasiia
    United States of America United States of America
    It is a nice place to stay and most of the stuff is very nice but some... not really. There are a lot of places that have huge lines and take a lot of time to get anything done. Like SPA. Which is ridiculously expensive. Average massage or facial...
  • J
    Jamie
    United States of America United States of America
    Loved all the restaurants and the kids activities were fantastic! The nightly shows were very entertaining. Perfect place for the whole family!

Area info

Restaurants
25 Restaurants On Site

  • THE GRAND BUFFET
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • JADE
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LE CHÂTEAU (Adults Only)
    • Cuisine
      French
    • Open for
      Dinner
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • TAVOLA
    • Cuisine
      Italian
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • HABIBI (Lebanese Cuisine)
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • JC STEAKHOUSE
    • Cuisine
      Steakhouse
    • Open for
      Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CUSCO
    • Cuisine
      Peruvian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CARIBEÑO
    • Cuisine
      Caribbean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CASA MIA
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LA CANTINA
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LOS TACOS-SNACK
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
  • SNACK SELVA
    • Open for
      Lunch
    • Ambience
      Family-friendly
  • SNACK WATER PARK
    • Cuisine
      American
    • Open for
      Lunch
    • Ambience
      Family-friendly
  • THE GRILL
    • Cuisine
      Argentinian
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • UNIQUE BAR AND SNACKS ADULTS POOL
    • Open for
      Lunch
    • Ambience
      Modern
    • Dietary options
      Vegan
  • TAPAS AND VINO
    • Cuisine
      Spanish
    • Open for
      Cocktail hour
    • Ambience
      Modern
  • BOULANGERIE (Crepes, Ice Cream, Paninis and Snack Service)
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • BEACH CLUB - SNACK AND BAR
    • Open for
      Lunch
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LOBBY BAR
    • Open for
      Cocktail hour
    • Ambience
      Modern
  • THE LIBRARY - SPEAK EASY BAR (Adults Only)
    • Open for
      Cocktail hour
    • Ambience
      Modern
  • WIRED LOUNGE - KIDS AND TEENS
    • Ambience
      Family-friendly
  • UNIQUE NIGTH CLUB (Adults Only)
    • Open for
      Cocktail hour
    • Ambience
      Modern
  • THE NINTH PIN BOWLING AND SNACK BAR
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan
  • CIRCUS (Kids Food)
    • Cuisine
      International
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • KASSETTE KARAOKE BAR (Adults Only)
    • Open for
      Cocktail hour

Resort facilities at Moon Palace The Grand Cancun All Inclusive
Great facilities! Review score, 8.7

Most popular amenities
  • 9 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Family rooms
  • 25 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Cleaning products
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
    Additional charge
  • Happy hour
  • Beach
  • Tennis equipment
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
    Additional charge
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Snorkeling
    Additional charge
  • Horseback riding
    Additional chargeOff-site
  • Diving
    Additional charge
  • Bowling
    Additional charge
  • Cycling
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Fishing
    Additional chargeOff-site
  • Hot tub
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Chapel/Shrine
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
9 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 3 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 4 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 5 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 6 – outdoorFree!
  • Open all year
  • Adults only
  • Pool is on rooftop
  • Heated pool
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 7 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 8 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Pool 9 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Moon Palace The Grand Cancun All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Moon Palace The Grand Cancun All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.

Please note that shuttle service between sister properties of Palace resort is not included.

Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moon Palace The Grand Cancun All Inclusive

  • Moon Palace The Grand Cancun All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Playground
    • Pool table
    • Game room
    • Bowling
    • Snorkeling
    • Ping-pong
    • Diving
    • Tennis court
    • Fishing
    • Mini golf
    • Golf course (within 2 miles)
    • Water park
    • Kids' club
    • Evening entertainment
    • Beach
    • Personal trainer
    • Swimming pool
    • Tour or class about local culture
    • Horseback riding
    • Locker rooms
    • Bicycle rental
    • Happy hour
    • Tennis equipment
    • Water sports facilities on site
    • Beauty services
    • Live music/Performance
    • Facial treatments
    • Live sports events (broadcast)
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Massage chair
    • Entertainment staff
    • Fitness
    • Nightclub/DJ
    • Yoga classes
    • Fitness classes

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Moon Palace The Grand Cancun All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Moon Palace The Grand Cancun All Inclusive is 11.8 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Moon Palace The Grand Cancun All Inclusive is popular with guests booking family stays.

  • The prices at Moon Palace The Grand Cancun All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Moon Palace The Grand Cancun All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 5.0).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet

  • Room options at Moon Palace The Grand Cancun All Inclusive include:

    • Double
    • Suite
    • Family

  • Moon Palace The Grand Cancun All Inclusive has 25 restaurants:

    • UNIQUE NIGTH CLUB (Adults Only)
    • HABIBI (Lebanese Cuisine)
    • BOULANGERIE (Crepes, Ice Cream, Paninis and Snack Service)
    • WIRED LOUNGE - KIDS AND TEENS
    • LE CHÂTEAU (Adults Only)
    • BEACH CLUB - SNACK AND BAR
    • THE GRAND BUFFET
    • LOBBY BAR
    • KASSETTE KARAOKE BAR (Adults Only)
    • LA CANTINA
    • TAVOLA
    • CUSCO
    • THE LIBRARY - SPEAK EASY BAR (Adults Only)
    • CARIBEÑO
    • SNACK SELVA
    • CASA MIA
    • UNIQUE BAR AND SNACKS ADULTS POOL
    • JADE
    • THE NINTH PIN BOWLING AND SNACK BAR
    • SNACK WATER PARK
    • CIRCUS (Kids Food)
    • TAPAS AND VINO
    • LOS TACOS-SNACK
    • THE GRILL
    • JC STEAKHOUSE