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  6. Moon Palace The Grand Cancun All Inclusive (Resort), Cancún (Mexico) Deals

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  • Guest reviews (27)
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We Price Match

Resort Moon Palace The Grand Cancun All Inclusive

Private Beach. Property has a private beach. (Free access) Private Beach Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step. Airport shuttle
Moon Palace The Grand Cancun All Inclusive

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, 77500 Cancún, Mexico – Good location – show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
7.9
Good
27 reviews

  • Facilities

    8.3

  • Cleanliness

    8.4

  • Comfort

    8.6

  • Value for money

    7.0

  • Location

    7.9

  • Total

    7.9

  • Free WiFi

    10.0

I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.

Ceferino United States of America

The breakfast was elaborate. Lots of choices. Dinner options were also very good.

Sudhir United States of America

The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Aron United States of America

Cleanliness, accessibility, maps, signage...all so perfect!!

Sheila United States of America

The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.

Larissa United States of America

It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!

Anna Cyprus

Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Suzanne United Kingdom

Free WiFi

10
A bird's-eye view of Moon Palace The Grand Cancun All Inclusive
Water park at the resort or nearby
The floor plan of Moon Palace The Grand Cancun All Inclusive
The floor plan of Moon Palace The Grand Cancun All Inclusive
The floor plan of Moon Palace The Grand Cancun All Inclusive
The floor plan of Moon Palace The Grand Cancun All Inclusive
+45 photos
Moon Palace The Grand Cancun All Inclusive
7.9
Good
27 reviews
  • What guests loved the most:
  • “I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.”
    Ceferino Ceferino United States of America United States of America
  • “The breakfast was elaborate. Lots of choices. Dinner options were also very good.”
    Sudhir Sudhir United States of America United States of America
  • “The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.”
    Aron Aron United States of America United States of America
  • “Cleanliness, accessibility, maps, signage...all so perfect!!”
    Sheila Sheila United States of America United States of America
  • “The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.”
    Larissa Larissa United States of America United States of America
  • “It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!”
    Anna Anna Cyprus Cyprus
  • “Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great”
    Suzanne Suzanne United Kingdom United Kingdom

Categories:

  • Staff8.4
  • Facilities8.3
  • Cleanliness8.4
  • Comfort8.6
  • Value for money 7.0
  • Location7.9
  • Free WiFi 10
High score for Cancún Low score for Cancún

Experience World-class Service at Moon Palace The Grand Cancun All Inclusive

Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site.

A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries.

You will find a 24-hour front desk, hairdresser's, and gift shop at the property.

This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

We speak your language!

Moon Palace The Grand Cancun All Inclusive has been welcoming Booking.com guests since Jul 1, 2016

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Brilliant!

Most popular amenities

9 swimming pools
Free WiFi
Airport shuttle
Free parking
Family rooms
Bar
Private beach area

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Breakfast Info

Continental, American, Buffet

끸 Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)

Saved to 1097 lists

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. We recommend booking an option with free cancellation in case your travel plans change. Read more

Availability

We Price Match

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Reservations longer than 30 nights are not possible.

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Sleeps Accommodation Type Price
Max adults: 4
Grand Level Garden View
  • 2 full beds and
  • 1 king bed
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Max adults: 4
Grand Swim Up Suite
  • 1 twin bed and 2 full beds
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+
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× 6 Max adults: 6
Grand Family Deluxe
  • 2 full beds and
  • 1 king bed
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+
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× 6 Max adults: 6
Grand Presidential Suite
  • Bedroom 1: 1 king bed
  • Bedroom 2: 2 full beds
  • Living room: 1 sofa bed
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Max adults: 2
Grand Honeymoon Suite
  • 1 king bed
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Just booked in Cancún 3 properties like Moon Palace The Grand Cancun All Inclusive were just booked in the last 15 minutes

Guest reviews

7.9
Good
 · 27 reviews
Read all reviews
Categories:
  • Staff8.4
  • Facilities8.3
  • Cleanliness8.4
  • Comfort8.6
  • Value for money 7.0
  • Location7.9
  • Free WiFi 10
High score for Cancún Low score for Cancún

Select topics to read reviews:

See what guests loved the most:

  • Ceferino United States of America

    “I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.”

  • Sudhir United States of America

    “The breakfast was elaborate. Lots of choices. Dinner options were also very good.”

  • Aron United States of America

    “The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.”

  • Sheila United States of America

    “Cleanliness, accessibility, maps, signage...all so perfect!!”

  • Larissa United States of America

    “The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.”

  • Anna Cyprus

    “It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!”

  • Suzanne United Kingdom

    “Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Moon Palace The Grand Cancun All Inclusive

Welcoming Booking.com guests since Jul 1, 2016

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • is the alcoholic beverages free as well as the food?

    That is correct. Our food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Level Garden View • Answered on July 28, 2020
  • Are children allowed at this property? I tried booking but I don’t have the option to make a reservation due to having children under my guests.

    Dear guest; We are a family hotel, we do accept kids. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 17, 2021
  • Why does the Booking.com listing say children are not allowed at this property?

    Dear guest; Thank you for contact us, we are a family resort. Best regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on September 9, 2021
  • Is water park open to non guests at a fee?

    Hello! Thank you for contact us. The use of our facilities and services are exclusive for our guests. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 23, 2021
  • Are children allowed at this resort ? Preferably 1 year olds .

    Dear guest; Yes, we are a family hotel.

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 24, 2021
  • we are already booked for the week of 5/26 under Gallegos. i (the grandmother) need to know how to get around easily (golf cart--accessability and cost?

    Dear guest; Please send us direct message for further assistance. Best regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 21, 2021
  • We’re exactly is it located.

    Dear Guest,; We are located at Cancún passing by Airport.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Family Deluxe • Answered on August 13, 2020
  • Hi do you have facilities for babies... ie cot beds, high chairs etc ?

    Dear guest; Yes, we do have high chairs at our restaurants, cribs, strollers and extra beds. It is worth to mention that they are subject to availability.

    You found this answer helpful

    You found this answer unhelpful

    Answered on January 5, 2021
  • Hi, do the rooms come with a mini fridge? As I will need to store medicine

    Dear guest; Yes, our rooms have a mini fridge. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 30, 2021
  • Hi, we’ve holidayed here before 2 years ago and would love to come againWe would require 3 rooms at The Grand in October 2022 would you have a price?

    Dear guest; Please note that you can quote rooms on the main page. Cordially,

    You found this answer helpful

    You found this answer unhelpful

    Answered on October 21, 2020
  • Have a fear of iguanas and geckos are they all over the property? Are geckos in your rooms?

    Dear guest, We are surrounded by jungle therefore we have fauna that lives in their natural habitat, so they could appear some times in all the property. It is worth mentioning that we handle strict cleaning procedures in the room.

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 1, 2021
  • Can children eat at the restaurants

    Dear guest; We are a family hotel and most of our restaurants are for the whole family except for our restaurant Le Chateau which is for adults only.

    You found this answer helpful

    You found this answer unhelpful

    Answered on August 11, 2020
  • do you have golf carts for those with mobility issues? How much is the shuttle from the airport?

    Dear guest; We have internal transportation by golf cart, however we do not have the rental service, please send us message for further assistance.

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 19, 2021
  • What is included in the all inclusive package?

    That is correct. Our non-motorized water sports, activities, night entertainment, food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Family Deluxe • Answered on July 28, 2020
  • Are the drinks in the nightclub free

    Dear guest, yes, the drinks at Unique Night Club are included.

    You found this answer helpful

    You found this answer unhelpful

    Answered on April 20, 2021
  • do you have jet ski and atv,,,can i use sister restore moon palace free.and do you have a military discount.. and how is the shopping. whats the american dollars to MX dollar

    Hello. Please note that through our Vacation Planners we have outdoor activities. Yes, you can use the Moon Palace. We do not have a military discount. Please note that US dollar varies every day.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 28, 2020
  • Is the pool private for the room. Or connected to the other pool room like a lazy river of lagoons. Thanks Ginny

    Dear guest, the pool of the swim up suites is shared, since it is along the building.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Swim Up Suite • Answered on January 29, 2021
  • What does all inclusive mean? Do I get to eat at any restaurant I choose from on the property?

    That is correct. Our food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Level Garden View • Answered on July 28, 2020
  • Are alcoholic beverages included?

    That is correct. Top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Swim Up Suite • Answered on July 28, 2020
  • How close to your scheduled date can you reschedule your trip

    Dear guest; I invite you to send us a private message and we will gladly assist you in this matter.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 28, 2020

Previous question and answers from this property

See what other travelers asked before staying at Resort Moon Palace The Grand Cancun All

Sorted by most relevant:
  • is the alcoholic beverages free as well as the food?

    That is correct. Our food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Level Garden View • Answered on July 28, 2020
  • Are children allowed at this property? I tried booking but I don’t have the option to make a reservation due to having children under my guests.

    Dear guest; We are a family hotel, we do accept kids. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 17, 2021
  • Why does the Booking.com listing say children are not allowed at this property?

    Dear guest; Thank you for contact us, we are a family resort. Best regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on September 9, 2021
  • Is water park open to non guests at a fee?

    Hello! Thank you for contact us. The use of our facilities and services are exclusive for our guests. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 23, 2021
  • Are children allowed at this resort ? Preferably 1 year olds .

    Dear guest; Yes, we are a family hotel.

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 24, 2021
  • we are already booked for the week of 5/26 under Gallegos. i (the grandmother) need to know how to get around easily (golf cart--accessability and cost?

    Dear guest; Please send us direct message for further assistance. Best regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 21, 2021
  • We’re exactly is it located.

    Dear Guest,; We are located at Cancún passing by Airport.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Family Deluxe • Answered on August 13, 2020
  • Hi do you have facilities for babies... ie cot beds, high chairs etc ?

    Dear guest; Yes, we do have high chairs at our restaurants, cribs, strollers and extra beds. It is worth to mention that they are subject to availability.

    You found this answer helpful

    You found this answer unhelpful

    Answered on January 5, 2021
  • Hi, do the rooms come with a mini fridge? As I will need to store medicine

    Dear guest; Yes, our rooms have a mini fridge. Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 30, 2021
  • Hi, we’ve holidayed here before 2 years ago and would love to come againWe would require 3 rooms at The Grand in October 2022 would you have a price?

    Dear guest; Please note that you can quote rooms on the main page. Cordially,

    You found this answer helpful

    You found this answer unhelpful

    Answered on October 21, 2020
  • Have a fear of iguanas and geckos are they all over the property? Are geckos in your rooms?

    Dear guest, We are surrounded by jungle therefore we have fauna that lives in their natural habitat, so they could appear some times in all the property. It is worth mentioning that we handle strict cleaning procedures in the room.

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 1, 2021
  • Can children eat at the restaurants

    Dear guest; We are a family hotel and most of our restaurants are for the whole family except for our restaurant Le Chateau which is for adults only.

    You found this answer helpful

    You found this answer unhelpful

    Answered on August 11, 2020
  • do you have golf carts for those with mobility issues? How much is the shuttle from the airport?

    Dear guest; We have internal transportation by golf cart, however we do not have the rental service, please send us message for further assistance.

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 19, 2021
  • What is included in the all inclusive package?

    That is correct. Our non-motorized water sports, activities, night entertainment, food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Family Deluxe • Answered on July 28, 2020
  • Are the drinks in the nightclub free

    Dear guest, yes, the drinks at Unique Night Club are included.

    You found this answer helpful

    You found this answer unhelpful

    Answered on April 20, 2021
  • do you have jet ski and atv,,,can i use sister restore moon palace free.and do you have a military discount.. and how is the shopping. whats the american dollars to MX dollar

    Hello. Please note that through our Vacation Planners we have outdoor activities. Yes, you can use the Moon Palace. We do not have a military discount. Please note that US dollar varies every day.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 28, 2020
  • Is the pool private for the room. Or connected to the other pool room like a lazy river of lagoons. Thanks Ginny

    Dear guest, the pool of the swim up suites is shared, since it is along the building.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Swim Up Suite • Answered on January 29, 2021
  • What does all inclusive mean? Do I get to eat at any restaurant I choose from on the property?

    That is correct. Our food, restaurants, snacks, a la carte, room service and top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Level Garden View • Answered on July 28, 2020
  • Are alcoholic beverages included?

    That is correct. Top shelf drinks are included!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Grand Swim Up Suite • Answered on July 28, 2020
  • How close to your scheduled date can you reschedule your trip

    Dear guest; I invite you to send us a private message and we will gladly assist you in this matter.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 28, 2020

Thanks! You'll receive an email as soon as the property answers your question.

Area Info *
Good location – show map
What's nearby
  • Moon Palace
    0.5 miles
  • Wet 'n Wild Cancun
    2.6 miles
  • Universidad Anahuac Cancun
    4.9 miles
  • El Rey mayan ruins
    5.9 miles
  • Mayan Museum
    6.8 miles
  • Backstage Theatre
    8.6 miles
  • Luxury Avenue
    8.8 miles
  • Kukulcan Plaza
    8.8 miles
  • La Isla Shopping Mall
    9.4 miles
  • Tecnologic Stadium
    10.3 miles
Restaurants & cafes
  • Cafe/Bar Coco Bongo
    18.6 miles
Top attractions
  • Coco Bongo
    11.4 miles
  • Beto Avila Stadium
    11.4 miles
  • Cancun Government Palace
    12 miles
  • Cristo Rey Church
    12 miles
  • Cancun Bus Station
    12.2 miles
Beaches in the Neighborhood
  • Coral
    2.5 miles
  • Playa Punta Nizuc
    3.9 miles
  • Playa Petempich
    4.3 miles
  • Playa Punta Caracol
    6 miles
  • Playa Delfines
    6 miles
Closest Airports
  • Cancún International Airport
    4.7 miles
  • Cozumel International Airport
    33.6 miles
How to get to Moon Palace The Grand Cancun All Inclusive from Cancún International Airport
    Taxi
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!
25 Restaurants On Site

    THE GRAND BUFFET

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

    JADE

    Food: Asian

    Open for: Dinner

    Menu: À la carte

    LE CHÂTEAU- ADULTS ONLY

    Food: French

    Open for: Dinner

    Menu: À la carte

    TAVOLA

    Food: Italian

    Open for: Lunch, Dinner

    Menu: À la carte

    HABIBI (Lebanese Cuisine)

    Open for: Dinner

    Menu: À la carte

    JC STEAKHOUSE

    Food: Steakhouse

    Open for: Dinner

    Menu: À la carte

    CUSCO

    Food: Peruvian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

    CARIBEÑO

    Food: Caribbean

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

    CASA MIA

    Food: Mexican

    Open for: Dinner

    Menu: À la carte

    LA CANTINA

    Food: Mexican

    Open for: Dinner

    Menu: À la carte

    LOS TACOS-SNACK

    Food: Mexican

    Open for: Lunch, Dinner

    Menu: À la carte

    SNACK SELVA

    Open for: Lunch

    Menu: À la carte

    SNACK WATER PARK

    Food: American

    Open for: Lunch

    Menu: À la carte

    THE GRILL

    Food: Argentinian

    Open for: Dinner

    Menu: À la carte

    UNIQUE BAR AND SNACKS ADULTS POOL

    Open for: Lunch

    Menu: À la carte

    TAPAS AND VINO

    Food: Spanish

    Open for: Cocktail hour

    Menu: À la carte

    BOULANGERIE (Crepes, Ice Cream, Paninis and Snack Service)

    Menu: À la carte

    BEACH CLUB-SNACK AND BAR

    Open for: Lunch

    Menu: À la carte

    LOBBY BAR

    Open for: Cocktail hour

    Menu: À la carte

    THE LIBRARY- ADULTS ONLY (Speakeasy Bar)

    Open for: Cocktail hour

    WIRED LOUNGE-KIDS AND TEENS

    No additional info available

    LOUNGE BAR CARIBEÑO TERRACE

    Open for: Cocktail hour

    UNIQUE NIGTH CLUB-ADULTS ONLY

    Open for: Cocktail hour

    LOUNGE BAR CUSCO TERRACE

    Open for: Cocktail hour

    THE NINTH PIN BOWLING AND SNACK BAR

    Menu: À la carte

4 reasons to choose Moon Palace The Grand Cancun All Inclusive

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Resort Facilities at Moon Palace The Grand Cancun All Inclusive

Most popular amenities

9 swimming pools
Free WiFi
Airport shuttle
Free parking
Family rooms
Bar
Private beach area
Outdoors
  • Outdoor furniture
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Services & Extras
  • Tickets to shows/attractions Additional charge
Pets
Pets are not allowed.
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class Additional charge
  • Tour or class about local culture Additional charge
  • Happy hour
  • Beach
  • Tennis equipment
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site Additional charge
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Snorkeling Additional charge
  • Horseback riding Off-site Additional charge
  • Diving Additional charge
  • Bowling Additional charge
  • Cycling
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Fishing Off-site Additional charge
  • Golf course (within 2 miles) Additional charge
  • Tennis court
Food & Drink
  • Coffee house on site
  • Chocolate/Cookies
  • Fruit
  • Bottle of water
  • Wine/Champagne Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
  • Parking garage
  • Secure parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Kids' TV channels
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Shops on site
  • Car rental
  • Chapel/Shrine
  • Gift shop
  • Elevator
  • Honeymoon suite
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
9 swimming pools
Pool 1 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
  • Pool is on rooftop
Pool 2 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 3 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 4 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 5 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 6 – outdoor Free!
  • Open all year
  • Opening times
  • Adults only
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Swimming pool toys
  • Beach umbrellas
  • Heated pool
  • Pool is on rooftop
Pool 7 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 8 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
Pool 9 – outdoor Free!
  • Open all year
  • Opening times
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
  • Heated pool
  • Pool with view
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Waterslide
  • Massage Additional charge
  • Spa Additional charge
  • Solarium
  • Fitness center
  • Sauna Additional charge
Languages Spoken
  • English
  • Spanish

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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules Moon Palace The Grand Cancun All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Cards accepted at this property

Mastercard Visa American Express Moon Palace The Grand Cancun All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Moon Palace The Grand Cancun All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check in.

Please note that shuttle service between sister properties of Palace resort is not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moon Palace The Grand Cancun All Inclusive

  • Moon Palace The Grand Cancun All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Cycling
    • Playground
    • Pool table
    • Bowling
    • Game room
    • Snorkeling
    • Ping-pong
    • Diving
    • Fishing
    • Tennis court
    • Mini golf
    • Golf course (within 2 miles)
    • Solarium
    • Water park
    • Kids' club
    • Evening entertainment
    • Beach
    • Personal trainer
    • Horseback riding
    • Tour or class about local culture
    • Tennis equipment
    • Locker rooms
    • Beauty services
    • Happy hour
    • Facial treatments
    • Water sports facilities on site
    • Makeup services
    • Live music/Performance
    • Hair treatments
    • Cooking class
    • Manicure
    • Live sports events (broadcast)
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Massage chair
    • Entertainment staff
    • Fitness
    • Nightclub/DJ
    • Yoga classes
    • Fitness classes

  • Guests staying at Moon Palace The Grand Cancun All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet

  • Room options at Moon Palace The Grand Cancun All Inclusive include:

    • Double
    • Suite
    • Family

  • Yes, Moon Palace The Grand Cancun All Inclusive is popular with guests booking family stays.

  • From the nearest airport, you can get to Moon Palace The Grand Cancun All Inclusive by:

    • Taxi 10min

  • The following parking options are available to guests staying at Moon Palace The Grand Cancun All Inclusive (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Parking garage
    • Accessible parking
    • Free parking

  • The prices at Moon Palace The Grand Cancun All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Moon Palace The Grand Cancun All Inclusive has 25 restaurants:

    • HABIBI (Lebanese Cuisine)
    • BOULANGERIE (Crepes, Ice Cream, Paninis and Snack Service)
    • SNACK WATER PARK
    • LOUNGE BAR CUSCO TERRACE
    • LOUNGE BAR CARIBEÑO TERRACE
    • LOBBY BAR
    • TAPAS AND VINO
    • THE GRAND BUFFET
    • THE NINTH PIN BOWLING AND SNACK BAR
    • BEACH CLUB-SNACK AND BAR
    • LA CANTINA
    • WIRED LOUNGE-KIDS AND TEENS
    • JC STEAKHOUSE
    • SNACK SELVA
    • JADE
    • UNIQUE BAR AND SNACKS ADULTS POOL
    • THE GRILL
    • CUSCO
    • CASA MIA
    • LOS TACOS-SNACK
    • TAVOLA
    • LE CHÂTEAU- ADULTS ONLY
    • THE LIBRARY- ADULTS ONLY (Speakeasy Bar)
    • UNIQUE NIGTH CLUB-ADULTS ONLY
    • CARIBEÑO

  • Moon Palace The Grand Cancun All Inclusive is 11.8 miles from the center of Cancún.

  • Check-in at Moon Palace The Grand Cancun All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

7.9 Good 27 reviews 100% real guest experiences

  • Awesome: 9+

    16

  • Good: 7 – 9

    6

  • Fair: 5 – 7

    1

  • Poor: 3 – 5

    3

  • Very Poor: 1 – 3

    1

Categories:
  • Staff8.4
  • Facilities8.3
  • Cleanliness8.4
  • Comfort8.6
  • Value for money 7.0
  • Location7.9
  • Free WiFi 10
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