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Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.

Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage.

Zazil Ha restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Na Balam Hotel has been welcoming guests since Sep 8, 2009

Property Highlights

Top Location: Highly rated by recent guests (9.2)

Breakfast Info


FREE parking!


Select dates to see this property's availability and prices

Room Type
Bedroom 1:
1 king bed
Bedroom 2:
1 king bed
2 full beds
1 king bed
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Closest beaches
  • El Cocal Beach

    9.1 Wonderful beach
    350 feet from property
  • Norte Beach

    9.2 Wonderful beach
    1,700 feet from property
  • Isla Mujeres Beach

    9.1 Wonderful beach
    4,250 feet from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • When is the best time to visit your property for the perfect beach holiday?
    It depends summer time is always great and sunny, though it can be a bit hot for some... Winter seems to be the perfect temperature and more sought ou..
    Answered on 7 October 2019
  • Are the beach umbrellas and lounge chairs included? Or is there an extra fee?
    All guests staying in our property, have the umbrellas and lounge chairs included in the nightly rate.
    Answered on 15 July 2020
  • Can you smoke on balcony/patio or are there designated smoking areas?.
    Good morning! Thank you for your interest in Hotel Na Balam. Please know it is a non smoking hotel, so there are no specific areas to smoke. Best regards
    Answered on 12 January 2021
  • Is Yoga included or an extra fee? Are the large daybeds on the beach included as well or extra? Thank you!
    Hi! Please know yoga classes are extra cost, however daybeds are included in the rate. Best regards, María Natarén / Reservations
    Answered on 9 March 2021
  • Hi. I’m looking for 2 rooms with 2 beds in each room from Jan 21-feb4
    Hi! Please know we do have availability for 2 Poolside Rooms. Best regards,
    Answered on 5 September 2022
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Oceanvs Beach Club Restaurant

    Food: Mediterranean, International

    Open for: Breakfast, Lunch, Dinner

Amenities of Na Balam Hotel
  • Outdoor furniture
  • Garden
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Fishing
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Bar
  • Restaurant
WiFi is available in public areas and is free of charge.
Free public parking is available at a location nearby (reservation is not needed).
  • Street parking
  • Accessible parking
  • Shuttle service
    Additional charge
  • Daily housekeeping
  • Tour desk
  • Airport shuttle
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safe
  • Air conditioning
  • Smoke-free property
  • Family rooms
  • Non-smoking rooms
Outdoor swimming pool
  • Open all year
  • All ages welcome
  • Beach umbrellas
Languages Spoken
  • English
  • Spanish
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules

Na Balam Hotel takes special requests – add in the next step!


3:00 PM - 11:00 PM


7:00 AM - 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in


Pets are not allowed.

Mastercard Visa Na Balam Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A damage deposit of USD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Na Balam Hotel

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Na Balam Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Na Balam Hotel offers the following activities/services (charges may apply):

    • Snorkeling
    • Diving
    • Fishing
    • Swimming pool

  • Guests staying at Na Balam Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • American

  • The nearest beach is 150 feet from Na Balam Hotel.

  • Na Balam Hotel has 1 restaurant:

    • Oceanvs Beach Club Restaurant

  • Check-in at Na Balam Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Na Balam Hotel is 1,500 feet from the center of Isla Mujeres.

  • Room options at Na Balam Hotel include:

    • Double
    • Suite