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Naala Tulum features a restaurant, outdoor swimming pool, a bar and shared lounge in Tulum. Featuring a garden, the hotel is close to several noted attractions, around 1.1 mi from Las Palmas Beach, 1.2 mi from Paraíso Beach and 1 mi from Tulum Bus station. The accommodations provides a 24-hour front desk, airport transfers, room service and free WiFi. At the hotel every room is equipped with air conditioning, a desk, a flat-screen TV, a private bathroom, bed linen, and towels. Selected rooms have a kitchen with a microwave, a fridge and an oven. All units include a safety deposit box. Continental and à la carte breakfast options are available daily at Naala Tulum. The accommodations offers a terrace. South Tulum Beach is 1.5 mi from Naala Tulum, while Tulum Archaeological Site is 1.6 mi away. The nearest airport is Cozumel International Airport, 40 mi from the hotel.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Naala Tulum has been welcoming guests since Dec 9, 2020

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info


Private parking at the hotel

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Room Type
Bedroom 1:
2 full beds
Bedroom 2:
1 king bed
2 full beds
1 king bed
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews


Value for money
Free WiFi
Select topics to read reviews:

See what guests loved the most:

  • Naomi
    Lovely rooftop pool and a close walk to the city for restaurants , shopping etc. A short drive to the beach in the other direction. Friendly staff, lovely lobby , well equipped room with safe and small mini fridge .
  • Walter
    United States of AmericaUnited States of America
    Located between downtown and the hotel zone. Property is very quiet and has a lot of restaurants located near the property. Rooms are very spacious, great water pressure, aircon blows very cold air, and a beautiful rooftop with a pool.
  • Caroelise
    United States of AmericaUnited States of America
    The decor, cleanliness, location. The street was always helpful and the pool is gorgeous. I would stay here again. The mini bar was fine too
  • Sherif
    I see the location is perfect right in the middle between downtown and the beach area. The staff is really nice and they were really helpful with everything. The pool is so chill and relaxing.
  • Nikola
    United States of AmericaUnited States of America
    Very nice hotel, good restaurant, nice pool area, friendly staff, easy to book tours. Good vibes, you can rent bikes.
  • Erica
    United States of AmericaUnited States of America
    This hotel was really nice. The staff was friendly and the grounds were beautiful. Breakfast was also pretty good. It was quiet during the week, but it started to get more crowded on Wednesday Night. The location is also great. Being halfway...
  • Marci
    United States of AmericaUnited States of America
    Loved pool area. All Staff for the pool bar were excellent! Loved our balcony on our room and would have liked more than one towel per day. Only got one bath towel and one hand towel and one wash clloth per day.
  • S
    Lovely hotel and nice spacious room. Roof top pool area was nice and location is in the center of town. Bike rental also available.
  • Alex
    United States of AmericaUnited States of America
    Location of this hotel is very good. The hotel itself is very beatiful. All elevators works. Nice entrance. Rooms have a decent size. Nice rooftop area.
  • Alicia
    We did not have the breakfast but the coffee was delicious. Staff we friendly. Room was clean and location was awesome.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • how's the WiFi at your hotel?

    Hola buen día, nuestro internet está funcionando con normalidad.
    Answered on 31 January 2021
  • HI, Do you have bicycles at the property to rent? Thank you. Richard

    good day if we have rental bikes at the hotel
    Answered on 24 March 2021
  • Hi! I read many comments about the music, have you taken any measures to lower the volume or change?

    Thank you for writing to us, we have already taken action and our DJ hours are from 04:00 pm to 07:30 pm After this time our setting in common areas i..
    Answered on 7 July 2022
  • The construction is already finish? The elevators already work? Do you have cameras on the hall way to check If someone get in to the rooms ?

    We appreciate your time to write to us, the construction is already finished and elevators are in operation for your comfort, the doors have electroni..
    Answered on 1 February 2021
  • Hi do you offer transportation to and from the airport

    Hello good morning, we do offer the transfer service with an additional cost, we will be happy to help you.
    Answered on 22 April 2021
  • Are y’all offering COVID 19 test? Or scheduling test for visitors?

    Yes, very close to the hotel there is a laboratory offering the tests
    Answered on 24 March 2021
  • Still looking?

Hotel area info *

1 Restaurant On Site

  • Cafeteria del Aire
    • Cuisine

Amenities of Naala Tulum
Great facilities! Review score, 8.8

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Private Parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
  • Linens
  • Wardrobe or closet
  • Walk-in closet
  • View
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Bicycle rental
    Additional charge
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
WiFi is available in the rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs $10 per day.
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Wake-up service
  • Private entrance
  • Car rental
  • Packed lunches
  • Elevator
  • Fan
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Outdoor swimming pool
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Infinity pool
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Solarium
Languages Spoken
  • English
  • Spanish

House rules

Naala Tulum takes special requests – add in the next step!


From 3:00 PM to 12:00 AM


Until 12:00 PM



Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in


Pets are not allowed.

Mastercard Visa American Express Cash Naala Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Naala Pool: Closed from Wed, Oct 05, 2022 until Thu, Oct 06, 2022

FAQs about Naala Tulum

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Naala Tulum is from 3:00 PM, and check-out is until 12:00 PM.

  • The nearest beach is 0.6 miles from Naala Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Naala Tulum may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Naala Tulum is 0.9 miles from the center of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Naala Tulum offers the following activities/services (charges may apply):

    • Solarium
    • Public Bath
    • Swimming pool
    • Bicycle rental

  • Naala Tulum has 1 restaurant:

    • Cafeteria del Aire

  • Guests staying at Naala Tulum can enjoy a highly-rated breakfast during their stay (guest review score: 7.2).

    Breakfast option(s) include:

    • Continental

  • Room options at Naala Tulum include:

    • Double
    • Quad
    • Apartment
    • Twin