Name: Naay Boutique Hotel
Address: Itzamna, Zama, 77760 Tulum, Mexico, Itzamna, Quintana Roo, 77760, Mexico
Price range: Prices for upcoming dates start at $192 per night (We Price Match)
Rating: 8.6

Info & prices
Facilities
House Rules
Guest Reviews (309)

Hotel Naay Boutique Hotel

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

Itzamna, Zama, 77760 Tulum, Mexico –

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The pool area was incredible and the restaurant food was amazing. The staff in the restaurant/bar were wonderful.

Lisa, United States of America

This hotel is a must stay in Tulum. It’s beautiful. Special thanks to Jairo and Thamayra for being so helpful. The free breakfast included is 5- stars worthy. The pool area on the rooftop is beyond gorgeous! I’d definitely come back to Naay. Thanks Naay Boutique :)

Esther, United States of America

Super friendly helpful staff. Great hospitality. It was a really good value for such a comfortable room, including a huge delicious breakfast, use of their beautiful rooftop pool, and bike rental included. Really fantastic hotel that gets everything right. Safe neighborhood, quiet, and close to the beach. The staff was really well trained and were very sweet. Facilities were maintained and clean! Great mood music in the rooftop pool area as well.

Mara, United States of America

Comfort comfort comfort!! This was a great place for some R&R. Even better than a hotel I’ve stayed at by the beach. the rooftop pool is amazing and the tempurpedic bed makes me never want to leave this place. Cute clean and modern. I will definitely be staying here again when I make it back into town!!

Q, Greece

The entire staff was excellent! Francisco and Angel at the pool bar pleased us every way possible, they took very good care of us. The front desk was very helpful and they went beyond our needs in order to please us. I hooe we will be back!

Matthew, Puerto Rico

Staff was very nice. Facilities are new and neat. Good area, 10 minuets walk to the central area (the street with the most of the restaurants and the park).

Eden, Israel

The breakfast was good and the hotel looks brand new and really nicely decorated.

Ana, Mexico

The hotel is brand new, with amazing decorations and top-notch room facilities; We got free upgrade to the suite- which was wonderful; The staff were very helpful and polite; The upper floor pool is superb; Free bike rental service was nice.

Amirtor, Israel

The staff was very attentive from cleaning the room, providing tips for excursions, calling up taxis for the day/night, and serving us the amazing breakfast that was included! Would definitely recommend this hotel! It is beautiful! Loved it!

Nikki, United States of America

This hotel is perfect! Clean, modern and in a beautiful area, but the best part is definitely the staff, everyone is super nice and helpful, always with a smile on their face and willing to offer useful tips and help with anything you need. Also the rooftop swimming pool and bar are great and the food taste really good. I will definitely come back!

Tania, Mexico

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8.7

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Very clean bathrooms
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What guests loved the most:
“The pool area was incredible and the restaurant food was amazing. The staff in the restaurant/bar were wonderful.”

Lisa United States of America
“This hotel is a must stay in Tulum. It’s beautiful. Special thanks to Jairo and Thamayra for being so helpful. The free breakfast included is 5- stars worthy. ”

Esther United States of America
“Super friendly helpful staff. Great hospitality. It was a really good value for such a comfortable room, including a huge delicious breakfast, use of their beautiful rooftop pool, and bike rental...”

Mara United States of America
“Comfort comfort comfort!! This was a great place for some R&R. Even better than a hotel I’ve stayed at by the beach. ”

Q Greece
“The entire staff was excellent! Francisco and Angel at the pool bar pleased us every way possible, they took very good care of us. ”

Matthew Puerto Rico
“Staff was very nice. Facilities are new and neat. Good area, 10 minuets walk to the central area (the street with the most of the restaurants and the park).”

Eden Israel
“The breakfast was good and the hotel looks brand new and really nicely decorated.”

Ana Mexico
“The hotel is brand new, with amazing decorations and top-notch room facilities; We got free upgrade to the suite- which was wonderful; The staff were very helpful and polite; The upper floor pool is...”

Amirtor Israel
“The staff was very attentive from cleaning the room, providing tips for excursions, calling up taxis for the day/night, and serving us the amazing breakfast that was included! ”

Nikki United States of America
“This hotel is perfect! Clean, modern and in a beautiful area, but the best part is definitely the staff, everyone is super nice and helpful, always with a smile on their face and willing to offer...”

Tania Mexico

One of our top picks in Tulum.Featuring free bikes and free WiFi, Naay Boutique Hotel is located in Tulum, 4 miles from Tulum Archeological Site and 1.7 miles from Tulum Bus station. Built in 2017, the property is within 2.4 miles of Parque Nacional Tulum and 3.5 miles of Bus station Tulum Ruins. Local points of interest like Cesiak and Ziggys are reachable within 7 miles and 4.5 miles, respectively.

All rooms in the hotel are equipped with a flat-screen TV. Rooms are complete with a private bathroom, guest rooms at Naay Boutique Hotel are equipped with air conditioning, and some rooms are equipped with a balcony.

An American breakfast is available daily at the accommodation. Guests can grab a bite to eat in the on-site restaurant, which serves a variety of International dishes.

Naay Boutique Hotel has a terrace.

The reception at the hotel can provide tips on the area.

Las Palmas is 3.2 miles from Naay Boutique Hotel. Cozumel Airport is 51 miles away.

This hotel is also rated as the best value in Tulum! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Naay Boutique Hotel has been welcoming Booking.com guests since Jan 12, 2018

Distance in property description is calculated using © OpenStreetMap

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Most Popular Facilities

Swimming pool

Free WiFi

Free parking

Family rooms

Restaurant

Spa

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Guests love...

Breakfast Info

American

Free private parking available at the hotel

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Just booked in Tulum 31 hotels like Naay Boutique Hotel were just booked

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks

Tulum Bus station
0.9 miles
Parque Nacional Tulum
1.5 miles
Bus station Tulum Ruins
2.2 miles
Tulum Archeological Site
2.4 miles
Ziggys
3 miles
Cesiak
5.3 miles
Sian Ka´an Biosphere Reserve
7.5 miles
Cenote Dos Ojos
9.4 miles
Xel Ha
10.7 miles
Xcacel-Xcacelito
11.8 miles

Restaurants & Markets

El Capitan Villa Restaurant
1.2 miles
Co. Amor Cafe/Bar
1.2 miles
Supermarket Chedraui Supermarket
1.2 miles

Closest Airports

Cozumel Airport
40.7 miles

What Travelers Love About This Location

“I like the hotel very much, great location and very comfortable.”

Annette

Mexico

9.1

“Loved the hotel itself. The pool area and facilities are beautiful. Service was excellent.”

Michael

United States of America

9.5

“The rooftop pool and bar area was stunning. The rooms were very comfortable and the hotel is brand new. 😀😀”

Nicola

United Kingdom

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1 Restaurant On Site

Restaurant

Food: International

Menu: À la carte

5 reasons to choose Naay Boutique Hotel

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Tulum

House Rules Naay Boutique Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

There is no capacity for extra beds in the room.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Naay Boutique Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

“This hotel is a must stay in Tulum. It’s beautiful. Special thanks to Jairo and Thamayra for being so helpful. The free breakfast included is 5- stars worthy. The pool area on the rooftop is beyond gorgeous! I’d definitely come back to Naay. Thanks Naay Boutique :)”

Esther

“Super friendly helpful staff. Great hospitality. It was a really good value for such a comfortable room, including a huge delicious breakfast, use of their beautiful rooftop pool, and bike rental included. Really fantastic hotel that gets everything right. Safe neighborhood, quiet, and close to the beach. The staff was really well trained and were very sweet. Facilities were maintained and clean! Great mood music in the rooftop pool area as well.”

Mara

“Comfort comfort comfort!! This was a great place for some R&R. Even better than a hotel I’ve stayed at by the beach. the rooftop pool is amazing and the tempurpedic bed makes me never want to leave this place. Cute clean and modern. I will definitely be staying here again when I make it back into town!!”

Greece

“The entire staff was excellent! Francisco and Angel at the pool bar pleased us every way possible, they took very good care of us. The front desk was very helpful and they went beyond our needs in order to please us. I hooe we will be back!”

Matthew

Puerto Rico

“The hotel is brand new, with amazing decorations and top-notch room facilities; We got free upgrade to the suite- which was wonderful; The staff were very helpful and polite; The upper floor pool is superb; Free bike rental service was nice.”

Amirtor

Israel

“The staff was very attentive from cleaning the room, providing tips for excursions, calling up taxis for the day/night, and serving us the amazing breakfast that was included! Would definitely recommend this hotel! It is beautiful! Loved it!”

Nikki

“This hotel is perfect! Clean, modern and in a beautiful area, but the best part is definitely the staff, everyone is super nice and helpful, always with a smile on their face and willing to offer useful tips and help with anything you need. Also the rooftop swimming pool and bar are great and the food taste really good. I will definitely come back!”

Tania

See all guest reviews for Naay Boutique Hotel

Newest Reviews for Naay Boutique Hotel

Reviewed: January 19, 2019

Matilda
Australia
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Luxury Room
- • Stayed 3 nights
- • Submitted from a mobile device
We absolutely loved our stay at Naay! The staff were so lovely! Special thanks to Thamayra, Jairo and Raul for their excellent service.

Stayed in January 2019
Reviewed: January 19, 2019

Jennifer
United States of America
8.8

“lovely hotel with beautiful interior design and a rooftop that's out of a dream”
- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 4 nights
The only minor criticisms I have are that there is very little soundproofing in the rooms and the cleaning crew neglected to stock our room with enough toilet paper and towels after providing room service.
They did a wonderful job with the interior and exterior design of the hotel. The bikes, which were free to rent, were in good condition. The free breakfast was delicious and was above and beyond what you would expect. The rooftop is absolutely gorgeous. I loved the fact that there is a hot tub to enjoy on cooler nights. And the beds were extremely comfortable. I also loved the fact that I could play my own music by pairing with the bluetooth in the room. Thamayra assisted us with our questions many times during our stay, and she was very helpful and kind.

Stayed in January 2019
Reviewed: January 18, 2019

Sophie
Australia
4.6

Disappointing
- • Leisure trip
- • Group of friends
- • Luxury Room
- • Stayed 2 nights
- • Submitted from a mobile device
We arrived in the morning and at 3:15pm room still not ready, we were checked in and went to the room, the housekeeper was still cleaning and left when we came in. Lots of hair on toilets and bathroom floor. The price of the room was expensive considering the cleanliness and the service. Staff if very kind however don’t expect efficiency. The location is lovely but far from everything , it takes 45min to get a cab. Breakfast has nothing special, would rather pay less and not have it included.
The swimming pool and the roof top are amazing

Stayed in January 2019
Reviewed: January 16, 2019

Terri
United Kingdom
9.6

Exceptional
- • Couple
- • Luxury Room
- • Stayed 7 nights
- • Submitted from a mobile device
The building noise
Everything

Stayed in January 2019
Reviewed: January 15, 2019

Anonymous
Germany
7.1

Good
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 5 nights
surrounding not so pretty as still under development. rooms were not cleaned before very late in the day. should be done quicker.
very nice rooms

Stayed in January 2019
Reviewed: January 13, 2019

Traveller
Estonia
5.8

Okay
- • Leisure trip
- • Couple
- • Luxury Room
- • Stayed 6 nights
- • Submitted from a mobile device
Very far away from the downtown and from the beach - in the middle of nowhere
New, clean, modern. The sun deck and roof pool was great

Stayed in January 2019
Reviewed: January 12, 2019

Rebecca
United States of America
10

Exceptional
- • Leisure trip
- • Couple
- • Luxury Room
- • Stayed 5 nights
- • Submitted from a mobile device
We loved it and the staff

Stayed in December 2018
Reviewed: January 8, 2019

Lisa
United States of America
7.5

Good
- • Leisure trip
- • Couple
- • Luxury Room
- • Stayed 4 nights
My room did not get cleaned/ serviced on the final day.
The pool area was incredible and the restaurant food was amazing. The staff in the restaurant/bar were wonderful.

Stayed in January 2019
Reviewed: January 6, 2019

Esther
United States of America
Age group: 25 – 34

2 helpful votes
9.2

Awesome
- • Leisure trip
- • Group of friends
- • Luxury Room
- • Stayed 4 nights
- • Submitted from a mobile device
This hotel is a must stay in Tulum. It’s beautiful. Special thanks to Jairo and Thamayra for being so helpful. The free breakfast included is 5- stars worthy. The pool area on the rooftop is beyond gorgeous! I’d definitely come back to Naay. Thanks Naay Boutique :)

Stayed in January 2019
Reviewed: January 4, 2019

Gintare
United States of America
2.9

“Really not worth of money we spend for such a bad experience”
- • Leisure trip
- • Group of friends
- • Luxury Room
- • Stayed 5 nights
- • Submitted from a mobile device
Really not worth for money, location isn’t the greatest some taxies couldn’t find the hotel, nothing is really around in walkable distance in the evening for food. Hotel retaurant closes at 10pm and no room serve after this hour, also after this time nothing around is open so no food available after 10pm. Mini bar was empty - not even snacks were provided. Most of the staff poorly spoke English and we had a lot of miscommunication, sometimes they couldn’t not understand simple questions. It was always really hard to reach to reception/ front desk and simple things such as to bring clean towels would take over 20min. One day they said they didn’t have clean towels and just brought beach towels they use instead. For breakfast in the restaurant we were not able to order any kind of eggs from the menu because it was 15min past 11am and breakfast served only until 11. ( even though we were willing to pay for it the included breakfast is only served until 11).

Stayed in December 2018
Reviewed: January 2, 2019

Anonymous
United States of America

3 helpful votes
5.0

Fair
- • Leisure trip
- • Couple
- • Luxury Room
- • Stayed 6 nights
- • Submitted from a mobile device
Inconvenient location, understaffed, mediocre food
Rooftop pool, comfy bed

Stayed in December 2018
Reviewed: December 29, 2018

Barbara
United States of America
2.5

“Disappointing stay. Would NOT recommend”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 6 nights
- • Submitted from a mobile device
Communication and service are lacking at this hotel. One of our rooms had no window. It took us 3 days to move rooms because they were “ checking on it . “ Also one of our rooms never received maid service 2 of the days we were there. It’s a very loud hotel. There is no vent in the bathroom , very Little airflow in the hotel. Also they tried to change price we were quoted on booking. Overall looks nice but is cheap hotel

Stayed in December 2018
Reviewed: December 27, 2018

Mara
United States of America
10

“Luxury with fantastic hospitality”
- • Leisure trip
- • Solo traveler
- • Luxury Room
- • Stayed 1 night
There is a lot of construction occurring in the Aldea Zama zone and so the views are no longer picturesque jungle, but that's not the hotel's fault.
Super friendly helpful staff. Great hospitality. It was a really good value for such a comfortable room, including a huge delicious breakfast, use of their beautiful rooftop pool, and bike rental included. Really fantastic hotel that gets everything right. Safe neighborhood, quiet, and close to the beach. The staff was really well trained and were very sweet. Facilities were maintained and clean! Great mood music in the rooftop pool area as well.

Stayed in December 2018
Reviewed: December 22, 2018

Nicola
United Kingdom

3 helpful votes
10

Exceptional
- • Leisure trip
- • Group of friends
- • Luxury Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooftop pool and bar area was stunning. The rooms were very comfortable and the hotel is brand new. 😀😀

Stayed in December 2018
Reviewed: December 17, 2018

Thais
Australia
10

“Beautiful hotel, with excellent staff”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful hotel, the pool is amazing g!! The staff is excellent, special mention to Omar who works in the restaurant, he Went above and beyond to make us have a great experience and service

Stayed in December 2018

Sleeps	Room Type
	Luxury Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This double room has a mini-bar, air conditioning and bathrobe. Room Facilities: • Minibar • Shower • Safe • TV • Air conditioning • Hairdryer • Iron • Suit press • Bathrobe • Free toiletries • Private Bathroom • Satellite channels • Laptop safe • Flat-screen TV • Private entrance • Wardrobe or closet • Coffee machine • Towels • Linens • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite Bedroom 1: 1 king bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This suite has a balcony, minibar and satellite TV. Room Facilities: • Minibar • Shower • Safe • TV • Air conditioning • Hairdryer • Iron • Balcony • Suit press • Bathrobe • Sitting area • Free toiletries • Private Bathroom • Extra long beds (> 6.5 ft) • Satellite channels • Laptop safe • Flat-screen TV • Private entrance • Sofa • Wardrobe or closet • Coffee machine • Towels • Linens • Toilet paper • Sofa bed Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Suite Living room: 1 sofa bed Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This suite has a balcony, flat-screen TV and seating area. Room Facilities: • Minibar • Shower • Safe • TV • Air conditioning • Hairdryer • Iron • Balcony • Suit press • Bathrobe • Sitting area • Free toiletries • Private Bathroom • Satellite channels • Laptop safe • Flat-screen TV • Private entrance • Sofa • Wardrobe or closet • Coffee machine • Towels • Linens • Toilet paper • Sofa bed Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
× 6	Master Suite Bedroom 1: 1 king bed Bedroom 2: 1 queen bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This suite features a balcony, sofa and private entrance. Room Facilities: • Minibar • Shower • Safe • TV • Air conditioning • Hairdryer • Iron • Balcony • Suit press • Bathrobe • Sitting area • Free toiletries • Private Bathroom • Extra long beds (> 6.5 ft) • Satellite channels • Laptop safe • Flat-screen TV • Private entrance • Sofa • Wardrobe or closet • Coffee machine • Towels • Linens • Toilet paper • Sofa bed Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Room 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Facilities: • Air conditioning • Private Bathroom • Flat-screen TV Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
× 5	Superior Suite Bedroom 1: 2 full beds Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Room Facilities: • Air conditioning • Private Bathroom • Flat-screen TV Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

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Hotel Naay Boutique Hotel