Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $190 per night (We Price Match)
Rating: 7.6

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (1,865)

Krystal Cancun

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico – Great location - show map

*8.5* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

Traveler photo of Cancún by Wendy

Australia · June 5, 2016

Location, buffet and friendly wait staff in Aquamarina. Also, a great massage.

Karen, Australia

We really liked the breakfast buffet! There was a huge variety of fruits, local food, occidental food and a lady that was making omlettes at our demand! Really amazing :) The beach was also perfect in this part of Zona Hotelera. There were always free chairs and umbrellas for us. For visitors that like going out and having fun, there are restaurants and bars just 5 min away from the hotel and we always felt safe when going there. The hotel has all kind of facilities as well - a bar at the pool, a bar at the beach, some extra activities like pool parties, water games and dance nights. The parking also always had a spot for our rental car. Our room was cleaned every day and the it was quite big. We really loved our stay in Krystal Cancun.

Ralitsa, France

The in-hotel restaurant was amazing; so much selection. Fairly priced.

C, United States of America

We really enjoyed this hotel. It was our first time in an all-inclusive resort and we sure made good use of it. The drinks are continuous with a massive selection, and the all inclusive food includes a seafood restaurant, sushi bar and a continuos buffet. The buffet had really good food all the time, ranging from vegie, meats, fruits, deserts, you name it. If you're a seafood lover this place is for you. We paid a little extra to have a sea view room and it was definitely worth it. The staff were lovely and always helpful, and the location is perfect (club wise). For younger people, the vibe is great. There is "entertainment" people who work around the pool and play games every day, who were all super lovely and then they tell you which club will be the most popular on that night. Loved our stay! No doubt the cutest huts and beds, and as Krystal is on the end of the strip of hotels, you have the best beach view!

Kayla, Australia

They had a microwave and fridge in the room... great convenience since the supermarket is a block away

Shantel, United States of America

I really liked our housekeeper. She was lovely. Also loved our rooms as they had a balcony with a pool and beach view, also they were conjoined so it was efficient for all four of us. I had requested these before arrival so was happy that they fulfilled my requests

Content, United Kingdom

Location, All fun and shopping at walking distance

Mcastrot, United States of America

Very comfortable room (Deluxe room) and very good breakfast. Great view from the room. Beach could not be better.

Jan, Slovenia

Pool Bar bartender Damien. Great location for adult pool. Hotel is very pretty design.

Angela, Mexico

The Staff are very nice and efficient specially "Elsa" at the reception! The buffet breakfast is very rich and good. The pool and the beach access are very good. Good Wifi connection.

Afshika, Italy

Great location!

8.7

One of our top picks in Cancún.

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

Missing some information? Yes / No

Brilliant!

Most Popular Facilities

Free WiFi

Family Rooms

Outdoor Pool

Restaurant

Free Parking

Fitness Center

Good for couples – they rated the facilities 8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“great pool area”
70 related reviews

“location was great”
70 related reviews

“amazing views”
39 related reviews

Located in the top-rated area in Cancún, this property has an excellent location score of 8.7!

Breakfast Info

Buffet

Free Parking Available On Site

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Check-in Date

Choose a check-in date

Check-out Date

Choose a check-out date

Availability

When would you like to stay at Krystal Cancun?

Check-in Date

Check-out Date

Rooms

Adults

Children

Fits	Room Type
	Deal of the Day 1 king bed	Show prices
댴 Private bathroom Room Size: 365 ft² This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 12 years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom This family room features air conditioning, minibar and sea view. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Sea view Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Standard King Room 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a minibar and air conditioning. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Standard Room with Two Double Beds 2 full beds or 2 full beds	Show prices
댴 Private bathroom Room Size: 365 ft² Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower, Sea view Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room Size: 345 ft² Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower Recently booked! Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Romantic Room with Ocean View 1 king bed	Show prices
댴 Private bathroom Room Size: 334 ft² Features a bottle of wine, bathrobes, slippers and discounted massage treatments. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Free toiletries, Bathroom, Slippers, Cable channels, Bathtub or shower, View Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children

Just booked in Cancún: 16 hotels like Krystal Cancun were just booked

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Krystal Cancun takes special requests – add in the next step!

Area Info – Great location - show map

Closest Landmarks

Coco Bongo 0.1 miles
The City Nightclub 0.2 miles
La Isla Shopping Mall 2 miles
Kukulcan Mall 2.7 miles
Backstage Theatre 2.9 miles
Mayan Museum 4.6 miles
Cancun Bullfight ring 5 miles
AMERIMED Hospital Cancun 5 miles
National park El Garrafón 5.1 miles
Plaza Las Americas 5.1 miles

Restaurants & Markets

Oxxo Supermarket 0.2 miles

Closest Airports

Cancun Airport 10.7 miles
Cozumel Airport 44.7 miles

Are you missing any information about this area? Yes / No

Brilliant!

3 Restaurants On Site

Hacienda el Mortero

Menu: À la carte

Food: Mexican
Aquamarina

Menu: Buffet

Food: International
Las Velas

Menu: Buffet & À La Carte

Food: International

6 Reasons to Choose Krystal Cancun

Manage your bookings online

1873 independent reviews

The staff speaks English

Booking is safe

One of our top picks in Cancún

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! Up to two children under 12 years stay free of charge when using existing beds.

Any additional older children or adults are charged USD 35 per person per night when using existing beds.

The maximum number of extra beds in a room is 1.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Ocean Dream BPR has a location score of 9

Looking for something else?

See the 30 best hotels in Cancún, based on 63,939 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

June 22, 2017

Karen
Australia
7.9

“A great location. Room not so good.”
- • Leisure trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
눉I requested a "wake up" which I did not receive. When I complained at reception, staff member he just shrugged his shoulders as he acknowledged that my recorded request did not happen. I liked my room, however I could clearly hear my neighbours through connecting door as well as regular footsteps in the room above me. I would have preferred more privacy.
눇Location, buffet and friendly wait staff in Aquamarina. Also, a great massage.
June 19, 2017

Ralitsa
France
9.6

“Amazing hotel in a perfect location”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 3 nights
눉The internet connection was not very good at the beach. Other than that it was working well everywhere else.
눇We really liked the breakfast buffet! There was a huge variety of fruits, local food, occidental food and a lady that was making omlettes at our demand! Really amazing :) The beach was also perfect in this part of Zona Hotelera. There were always free chairs and umbrellas for us. For visitors that like going out and having fun, there are restaurants and bars just 5 min away from the hotel and we always felt safe when going there. The hotel has all kind of facilities as well - a bar at the pool, a bar at the beach, some extra activities like pool parties, water games and dance nights. The parking also always had a spot for our rental car. Our room was cleaned every day and the it was quite big. We really loved our stay in Krystal Cancun.
June 19, 2017

Samorra
United States of America
2.5

“Worst resort on the strip”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
눉Everything, rude staff, dirty rooms, outdated decor, overall poor service
눇Nothing
June 15, 2017

Tavy
United States of America
7.1

“I love the location of this hotel”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
눉The liquor was watered down
눇The ac was very weak I was very hot
June 15, 2017

C. Burton
United States of America
9.2

“Great Hotel for the Price.”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 4 nights
눉Hotel room key stopped working once a day. Not a pleasant walk to the front desk twice a day to reactivate it. And the pool closes too early.
눇The in-hotel restaurant was amazing; so much selection. Fairly priced.
June 15, 2017

Kayla
Australia
10

“Well worth the inclusive price, loved it”
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
눇We really enjoyed this hotel. It was our first time in an all-inclusive resort and we sure made good use of it. The drinks are continuous with a massive selection, and the all inclusive food includes a seafood restaurant, sushi bar and a continuos buffet. The buffet had really good food all the time, ranging from vegie, meats, fruits, deserts, you name it. If you're a seafood lover this place is for you. We paid a little extra to have a sea view room and it was definitely worth it. The staff were lovely and always helpful, and the location is perfect (club wise). For younger people, the vibe is great. There is "entertainment" people who work around the pool and play games every day, who were all super lovely and then they tell you which club will be the most popular on that night. Loved our stay! No doubt the cutest huts and beds, and as Krystal is on the end of the strip of hotels, you have the best beach view!
June 15, 2017

Jiezhen
United States of America
6.3

Pleasant
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 2 nights
눉no exhaust fan in bathroom, it was so wet after shower. temperature is fixed at the room , you can't change, that is no good, and the room is humid even there is air condition.
눇good location! nice private beach area.
June 12, 2017

Javed
United Kingdom
6.3

“Good location poor service”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 9 nights
- • Submitted from a mobile device
눉Bathroom was leaking from ceiling, room service took over an hour to bring a menu, several times we requested things and no one came and then advised after hours waiting we would need to come to the front desk and request items
눇Location, was close to many of the large clubs
June 4, 2017

Tyronisha
United States of America
5.8

“would stay again if property got a A1 Upgrade.”
- • Group of friends
- • Club Room with Ocean View
- • Stayed 7 nights
눉the room, it was old and supposedly was remolded. kept having issues, with the main door and the toilet.
눇the staff, from front desk to housekeeping! they were all nice and sweet.
June 3, 2017

Callum
France
4.6

“Only stay here if you want to party all night long.”
- • Business trip
- • Solo traveler
- • Deluxe Room with Ocean View
- • Stayed 10 nights
- • Submitted from a mobile device
눉Incredibly noisy with party goers returning nightly at 3 or 4am screaming and yelling in corridors. It's right next to the nightclub area so if you are here for a conference at the conference centre also nearby, don't expect to get a good night's sleep! Rooms are very tired looking and not cleaned consistently. E.g. Towels and laundry bags missing. Staff are not particularly helpful or quick on the front desk.
눇Beautiful beach views
June 1, 2017

Shantel
United States of America

1 helpful vote
8.8

“Great value”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
눉No complaints
눇They had a microwave and fridge in the room... great convenience since the supermarket is a block away
June 1, 2017

Abbey
United Kingdom
8.8

“Not bad”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
눉N/a
눇Workers were friendly and helpful
May 31, 2017

Sabrina
United States of America
5.4

“Room cool view cool food horribles”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
눉The food
눇Hotel staff tal us into getting all exclusive for extra 300 in the food was horrible we didn't eat anything the whole trip all the food was horrible in paid additional $150 a piece once their for all exclusive .. I want my money back
May 31, 2017

Content
United Kingdom
9.2

“Great but room for improvement”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
눉Our toilet broke, our safe would not work. I didn't like that you couldn't have guests at the hotel as we had friends staying at another hotel so this meant we couldn't be together at any one time.
눇I really liked our housekeeper. She was lovely. Also loved our rooms as they had a balcony with a pool and beach view, also they were conjoined so it was efficient for all four of us. I had requested these before arrival so was happy that they fulfilled my requests
May 31, 2017

Guest1234
United States of America
2.5

“Horrible Experience”
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
눉Where do I start .... For 1 front desk employees are very rude. I requested a 2 bed room , I got a 1 bed room. Front desk took their sweet time(1hr waiting in lobby) to find the right room. Also, After 3nights in the room ' I noticed my door can open even without a room key. Wouldn't lock. Also , AC did not work. When it finally did work ' water was dripping onto bathroom floor. Also ' I had Ocean View which was pretty nice but the balcony always had little ants crawling around. And the food was terrible at the hotel.
눇Nothing. I didn't like anything about this hotel

Krystal Cancun, Cancún (Mexico) Deals

Krystal Cancun

Most Popular Facilities

Guests Love...

Lock in a great price for your upcoming stay

Availability

See availability Area Info – Great location - show map

Closest Landmarks

Most Popular Landmarks

Restaurants & Markets

Closest Airports

Hacienda el Mortero

Aquamarina

Las Velas

6 Reasons to Choose Krystal Cancun

See availability Facilities of Krystal Cancun

Outdoors

Pool and Spa

Pets

Activities

Food & Drink

Internet

Parking

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability Good to Know

Search

Frequently Asked Questions

870 Guests Loved Their Stay

Didn't find the right property?

We found properties like Krystal Cancun that other travelers liked:

Still looking? Explore other hotels similar to Krystal Cancun

Newest Reviews for Krystal Cancun

Karen

Ralitsa

Samorra

Tavy

C. Burton

Kayla

Jiezhen

Javed

Tyronisha

Callum

Shantel

Abbey

Sabrina

Content

Guest1234

The Best of Cancún Click here to see more properties near popular landmarks in Cancún

Attractions

Convention Centers

Galleries

Golf Courses

Institutions

Landmarks

Marinas

Monuments

Museums

Parks

Shopping Areas

Stadiums or Arenas

Theaters

Get the FREE Booking.com app now

Verified reviews from real guests.

How does it work?

It starts with a booking

Followed by a trip

And finally, a review

Save up to 50% in Cancún!

Your sign-up was successful

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Area Info – Great location - show map

Facilities of Krystal Cancun

Good to Know