Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $172 per night (We Price Match)
Rating: 7.6

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (1,908)

Krystal Cancun

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico – Great location - show map

*8.5* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

Traveler photo of Cancún by Wendy

Australia · June 5, 2016

- BREAKFAST: The breakfast at the "Isla restaurant" by the pool is excellent. - LOCATION: The location is one of the best in Cancun, excellent restaurants, the best nightclubs, shopping, ferries, etc. The water was perfect and even in a day filled with seaweed in Playa Del Carmen. There options of calm and rough seas. Several options of water sports. But NOTHING included in the All-Inclusive.

Rodsantos, United States of America

Great location, right on the beach. Our room was nice and spacious and had a fridge and microwave. The pools and the beach views are great!

Jessie, Guatemala

Location, buffet and friendly wait staff in Aquamarina. Also, a great massage.

Karen, Australia

We really liked the breakfast buffet! There was a huge variety of fruits, local food, occidental food and a lady that was making omlettes at our demand! Really amazing :) The beach was also perfect in this part of Zona Hotelera. There were always free chairs and umbrellas for us. For visitors that like going out and having fun, there are restaurants and bars just 5 min away from the hotel and we always felt safe when going there. The hotel has all kind of facilities as well - a bar at the pool, a bar at the beach, some extra activities like pool parties, water games and dance nights. The parking also always had a spot for our rental car. Our room was cleaned every day and the it was quite big. We really loved our stay in Krystal Cancun.

Ralitsa, France

We really enjoyed this hotel. It was our first time in an all-inclusive resort and we sure made good use of it. The drinks are continuous with a massive selection, and the all inclusive food includes a seafood restaurant, sushi bar and a continuos buffet. The buffet had really good food all the time, ranging from vegie, meats, fruits, deserts, you name it. If you're a seafood lover this place is for you. We paid a little extra to have a sea view room and it was definitely worth it. The staff were lovely and always helpful, and the location is perfect (club wise). For younger people, the vibe is great. There is "entertainment" people who work around the pool and play games every day, who were all super lovely and then they tell you which club will be the most popular on that night. Loved our stay! No doubt the cutest huts and beds, and as Krystal is on the end of the strip of hotels, you have the best beach view!

Kayla, Australia

They had a microwave and fridge in the room... great convenience since the supermarket is a block away

Shantel, United States of America

I really liked our housekeeper. She was lovely. Also loved our rooms as they had a balcony with a pool and beach view, also they were conjoined so it was efficient for all four of us. I had requested these before arrival so was happy that they fulfilled my requests

Content, United Kingdom

Location, All fun and shopping at walking distance

Mcastrot, United States of America

Very comfortable room (Deluxe room) and very good breakfast. Great view from the room. Beach could not be better.

Jan, Slovenia

Location, availability of good breakfast, walking distance to local stores and restaurants.

Ida, United States of America

Great location!

One of our top picks in Cancún.

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

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Most Popular Facilities

Free WiFi

Family Rooms

Outdoor Pool

Restaurant

Free Parking

Fitness Center

Good for couples – they rated the facilities 8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“great pool area”
70 related reviews

“location was great”
70 related reviews

“amazing views”
39 related reviews

Located in the top-rated area in Cancún, this property has an excellent location score of 8.7!

Breakfast Info

Buffet

Free Parking Available On Site

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Availability

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Rooms

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Children

Fits	Room Type
	Standard King Room 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a minibar and air conditioning. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels Someone just booked this Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Deal of the Day 1 king bed	Show prices
댴 Private bathroom Room Size: 365 ft² This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 12 years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom This family room features air conditioning, minibar and sea view. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Sea view Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Standard Room with Two Double Beds 2 full beds or 2 full beds	Show prices
댴 Private bathroom Room Size: 365 ft² Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower, Sea view Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room Size: 345 ft² Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children
	Romantic Room with Ocean View 1 king bed	Show prices
댴 Private bathroom Room Size: 334 ft² Features a bottle of wine, bathrobes, slippers and discounted massage treatments. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Free toiletries, Bathroom, Slippers, Cable channels, Bathtub or shower, View Check-in + / / Check-in Date Check-out + / / Check-out Date Rooms Adults Children

Just booked in Cancún: 14 hotels like Krystal Cancun were just booked

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Krystal Cancun takes special requests – add in the next step!

Area Info – Great location - show map

Closest Landmarks

Coco Bongo 0.1 miles
The City Nightclub 0.2 miles
La Isla Shopping Mall 2 miles
Kukulcan Mall 2.7 miles
Backstage Theatre 2.9 miles
Mayan Museum 4.6 miles
Cancun Bullfight ring 5 miles
AMERIMED Hospital Cancun 5 miles
National park El Garrafón 5.1 miles
Plaza Las Americas 5.1 miles

Restaurants & Markets

Oxxo Supermarket 0.2 miles

Closest Airports

Cancun Airport 10.7 miles
Cozumel Airport 44.7 miles

Are you missing any information about this area? Yes / No

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3 Restaurants On Site

Hacienda el Mortero

Menu: À la carte

Food: Mexican
Aquamarina

Menu: Buffet

Food: International
Las Velas

Menu: Buffet & À La Carte

Food: International

6 Reasons to Choose Krystal Cancun

Manage your bookings online

1912 independent reviews

The staff speaks English

Booking is safe

One of our top picks in Cancún

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! Up to two children under 12 years stay free of charge when using existing beds.

Any additional older children or adults are charged USD 35 per person per night when using existing beds.

The maximum number of extra beds in a room is 1.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Beachscape Kin Ha Villas & Suites has a location score of 9

See the 30 best hotels in Cancún, based on 65,322 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

July 23, 2017

Mathias
Mexico
2.9

“Krystal Cancun not worth the money.”
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Hotel room in very poor condition. AC was dripping with water and got stuff wet. AC was very loud, impossible to fall asleep. Bedsheets was dirty! And bed was not comfortable. Hotels WiFi didn't work 95% of the stay.
July 21, 2017

Paulina
United States of America
7.5

Good
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 5 nights
- • Submitted from a mobile device
눉The elevator wouldnt always work
눇Easy access to the pool
July 18, 2017

Anonymous
Italy
8.3

Very Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 6 nights
눉Elevators are small and few if you have a sleeping difficulty, the noise of the clubs around the hotel make the sleep very hard
눇Very good location near to restaurant, shop, supermarket and clubs very beautiful beach the breakfast was fantastic
July 12, 2017

RodSantos
United States of America
Age group: 25 – 34
5.4

“Awful experience, the worst one in "resorts".”
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 7 nights
눉99% SHOULD HAVE been better. I'm evaluating the Hotel, not the water, the beach or Cancun. If this hotel is a 5 star, then Hard Rock, Fiesta Americana, JW Marriot, Hyatt Ziva and many others are 10 Stars. We will never stay at Krystal Cancun again. Never. - We chose this hotel just because 2 other couples of friends coming from another Country were staying there too, otherwise, we would have left on the first day, just after denying to cancel the All-Not-Inclusive that was optional. DETAILS: - ALL-NOTHING-INCLUSIVE: All-Inclusive is a joke, should be called NOTHING-INCLUDED. Booking.com said it was optional until the check-in, when we arrived to the check-in at reception desk, they told us about a lot of restrictions/exceptions (what, is it an All-Inclusive or not?). We asked to cancel the All-Inclusive and they said it wasn't optional, it couldn't be canceled. . RESTAURANTS: you need to schedule in the morning, otherwise you can not get a table, OK. But even if you go to the restaurant at night and it is empty there is no table for you. we said we would go in to pay, then they gave us a table. . ROOM-MINI-BAR: there are restrictions. . ROOM-SERVICE: delivery fee charge. . BEACH-SERVICE: it's ridiculous, horrible, the worst beach service I've ever had, even without an All-Inclusive. Only one guy called Carlos works right and deserved the Tips (Tips are not required for All-Inclusive). We saw that the other attendants were envious of him because he was really working, everyone stopped to talk to him. All the other waiters don't care about you. If you ask for a few extra portions to avoid the long waiting period, since each took 20 to 30 minutes to be delivered, they are shocked ("Mr., are you sure you want 3 portions?", "I though: Yes I want 3, since there are only 3 small pieces and you take 30 minutes to deliver them").
눇- BREAKFAST: The breakfast at the "Isla restaurant" by the pool is excellent. - LOCATION: The location is one of the best in Cancun, excellent restaurants, the best nightclubs, shopping, ferries, etc. The water was perfect and even in a day filled with seaweed in Playa Del Carmen. There options of calm and rough seas. Several options of water sports. But NOTHING included in the All-Inclusive.
July 10, 2017

Anonymous
United States of America
10

Exceptional
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
눉We just didn't receive our complementary drinks as stated
July 8, 2017

Steve Ji
South Korea
Age group: 35 – 44
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
눉Room condition
눇Nice beach and pool and very kind bell boys.
July 6, 2017

Tom
United States of America
7.1

Good
- • Leisure trip
- • Solo traveler
- • Club Room with Ocean View
- • Stayed 7 nights
눉The lack of hot water in the early morning. The lady at check out told me she would email a receipt to me. I have yet to receive anything. That will give you a good general idea of the staff.
눇The view was amazing. The waiter in the restrauant was very helpful.
July 5, 2017

Jessie
Guatemala
7.9

“Beautiful views, close to everything!”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
눉The location was right next to the night clubs, which was good for going out but not so good for sleeping at night. The staff were extremely slow and not very helpful.
눇Great location, right on the beach. Our room was nice and spacious and had a fridge and microwave. The pools and the beach views are great!
July 5, 2017

Anonymous
Mexico
7.1

“Good hotel for money's worth”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 5 nights
눉The bathroom's ceiling would drip whenever the people upstairs took a bath, the key stopped working several times for our room and we constantly had to get it fixed at reception, there were very few shaded areas in the pool and in the beach (which made it uncomfortable to be outside when the sun was very strong)
눇Very close to the city center, walking distance from many restaurants and clubs.
July 3, 2017

Callum Carter
United Kingdom
Age group: 18 – 24

4 helpful votes
6.7

Pleasant
- • Leisure trip
- • Couple
- • Club Room with Ocean View
- • Stayed 8 nights
- • Submitted from a mobile device
눉Poor lunch and dinner options also there was no explanation on what was included in the all-inclusive option
눇Good location, and on the beach. Rooms were very spacious also
July 3, 2017

Jose
Puerto Rico
5.8

Okay
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Room was rundown. Bed and pillows were really uncomfortable. Staff in the front desk could be more friendly
눇Location was really close to major nightclubs
June 26, 2017

Patricia
Switzerland
4.2

“Old hotel and poor service and facilities”
- • Leisure trip
- • Family with young children
- • Deluxe Room with Ocean View
- • Stayed 6 nights
- • Submitted from a mobile device
눉The old room that we got. Of two elevators only one was working and didn't stop in our floor so we had to go one floor up and go down with our stroller. The reception aren't very friendly.
눇The pool was great even that it wokid be nice with a kids pool.
June 22, 2017

Karen
Australia
7.9

“A great location. Room not so good.”
- • Leisure trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
눉I requested a "wake up" which I did not receive. When I complained at reception, staff member he just shrugged his shoulders as he acknowledged that my recorded request did not happen. I liked my room, however I could clearly hear my neighbours through connecting door as well as regular footsteps in the room above me. I would have preferred more privacy.
눇Location, buffet and friendly wait staff in Aquamarina. Also, a great massage.
June 19, 2017

Mariana
United States of America
3.8

“Find another place”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
눉-Bathroom needed repair; hairdryer holder broken; toilet seat stained and unstable; sink old, and cracked. -No complementary water bottles, not even on the day of arrival. It is very hot and humid in Cancún. Everything on the minibar, the coffee and water bottles had a price tag. -No complementary cofffee either. We bought our own instant coffee, and when we asked at the kitchen if we could have a couple of creams, the lady "la capitana" was very rude. It was very embarrassing for us. -We will not return to this hotel. -elevators are VERY slow.
눇Access to the beach
June 19, 2017

Ralitsa
France
9.6

“Amazing hotel in a perfect location”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 3 nights
눉The internet connection was not very good at the beach. Other than that it was working well everywhere else.
눇We really liked the breakfast buffet! There was a huge variety of fruits, local food, occidental food and a lady that was making omlettes at our demand! Really amazing :) The beach was also perfect in this part of Zona Hotelera. There were always free chairs and umbrellas for us. For visitors that like going out and having fun, there are restaurants and bars just 5 min away from the hotel and we always felt safe when going there. The hotel has all kind of facilities as well - a bar at the pool, a bar at the beach, some extra activities like pool parties, water games and dance nights. The parking also always had a spot for our rental car. Our room was cleaned every day and the it was quite big. We really loved our stay in Krystal Cancun.

Krystal Cancun

Most Popular Facilities

Guests Love...

Lock in a great price for your upcoming stay

Availability

See availability Area Info – Great location - show map

Closest Landmarks

Most Popular Landmarks

Restaurants & Markets

Closest Airports

Hacienda el Mortero

Aquamarina

Las Velas

6 Reasons to Choose Krystal Cancun

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Newest Reviews for Krystal Cancun

Mathias

Paulina

Anonymous

RodSantos

Anonymous

Steve Ji

Tom

Jessie

Anonymous

Callum Carter

Jose

Patricia

Karen

Mariana

Ralitsa

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