Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $112 per night (We Price Match)
Rating: 7.7

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,144)

Resort Krystal Cancun

Beachfront. Property is on or right next to the beach.

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico –

The swimming pool at or near Krystal Cancun

A bed or beds in a room at Krystal Cancun

A general sea view or a sea view taken from the resort

A restaurant or other place to eat at Krystal Cancun

The building where the resort is located

The lobby or reception area at Krystal Cancun

A television and/or entertainment center at Krystal Cancun

*8.7* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

I loved this hotel ... the service was great the restaurants, just the check in was kind of crazy but everything else was perfect .... highly recommended!!!

Laura

Mexico

Stay away from this resort!!!! It does not worth the money at all. We had several issues with our room, the smell was awful, the AC was not working, it was HOT as hell!!! After asking several times, they changed our room but still not good! They asked us to move out of the room and we had to wait 4 hours with no room, even though there was an empty room which they showed us! Does cleaning a room takes that much time?? rooms are not clean! The washroom was the worst! This hotel is too old! The restaurant at the hotel are not good also! The beach is also dirty. Do not recommend this hotel at all!!!

Sam

Canada

Location was great. Cleaning service was on point. Activity planners are very helpful.

Roberto

United States of America

The property was beautiful had a nice beach front view staff was very polite

Alice

United States of America

I love our room with the ocean view! Perfect location, near the party area, the hotel is good and the staff are nice!

Kimberly

Oman

The day we visited to check in to the hotel the bellboys were great and amazing at their jobs

Pritesh

United States of America

It was very near the main night clubs and the cleanest beach.

Jacqueline

Mexico

We have a great respect to Julio, staff at Las Velas Restaurant. He exceeded our expectations. Funny and very helpful.

Teresa

United States of America

Nice Bed Good air conditioning Good breakfast Very friendly staff

Guillermo

Paraguay

I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool enough. 2. Card keys quit working twice. 3. Two false fire alarms , late at night. I liked was : 1. View of ocean 2. Pool and beach area. 3. Closeness to main attractions 4.

Manuel

United States of America

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9.0

Excellent location!
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What guests loved the most:
“I loved this hotel ... the service was great the restaurants, just the check in was kind of crazy but everything else was perfect .... highly recommended!!!”

Laura Mexico
“Stay away from this resort!!!! It does not worth the money at all. We had several issues with our room, the smell was awful, the AC was not working, it was HOT as hell!!!”

Sam Canada
“Location was great. Cleaning service was on point. Activity planners are very helpful.”

Roberto United States of America
“The property was beautiful had a nice beach front view staff was very polite”

Alice United States of America
“I love our room with the ocean view! Perfect location, near the party area, the hotel is good and the staff are nice!”

Kimberly Oman
“The day we visited to check in to the hotel the bellboys were great and amazing at their jobs”

Pritesh United States of America
“It was very near the main night clubs and the cleanest beach.”

Jacqueline Mexico
“We have a great respect to Julio, staff at Las Velas Restaurant. He exceeded our expectations. Funny and very helpful.”

Teresa United States of America
“Nice Bed Good air conditioning Good breakfast Very friendly staff”

Guillermo Paraguay
“I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool...”

Manuel United States of America

One of our top picks in Cancún.This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

Missing some information?

Brilliant!

Most Popular Facilities

Free WiFi

Beachfront

Swimming pool

Free parking

Family rooms

Outdoor pool

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“ocean view”
53 related reviews

“breakfast buffet”
35 related reviews

“friendly staff”
27 related reviews

“boutique style”

Located in the top-rated area in Cancún, this property has an excellent location score of 9.0!

Breakfast Info

Buffet

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Spa

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Krystal Cancun?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Club Room with Ocean View 2 full beds or 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Standard Room with Two Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Romantic Room with Ocean View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room rate includes: - 1 bottle of wine - free continental breakfast - discounted massage treatments - evening appetizers Room Facilities: • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Extra long beds (> 6.5 ft) • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room features air conditioning, mini-bar and sea view. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deal of the Day 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Standard King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room features a mini-bar and air conditioning Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Extra long beds (> 6.5 ft) • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Room with Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room has air conditioning, cable TV and tile/marble floor. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

13 properties in Cancún like Krystal Cancun were booked in the last 12 hours

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Area Info

–

Closest Landmarks *

Coco Bongo
0.1 miles
The City Nightclub
0.2 miles
La Isla Shopping Mall
2 miles
Kukulcan Plaza
2.7 miles
Luxury Avenue
2.7 miles
Backstage Theatre
2.9 miles
Mayan Museum
4.6 miles
Cancun Bullfight ring
5 miles
AMERIMED Hospital Cancun
5 miles
National park El Garrafón
5.1 miles

Restaurants & Markets *

Oxxo Supermarket
0.2 miles

Beaches in the Neighborhood

Playa Gaviota Azul White sand
Swimming, Surfing

350 feet
Caracol White sand
Swimming, Food & Drink, Water Sports

700 feet
Playa Punta Cancun White sand
Swimming, Water Sports

850 feet
Playa Chac Mool White sand
Water Sports

1,350 feet
Playa Tortugas White sand
Swimming

2,800 feet

Closest Airports *

Cancun Airport
10.7 miles
Cozumel Airport
44.7 miles

What Travelers Love About This Location

“Great location, close to nightlife and set on the beach. Large pool area with plenty of loungers. The hotel made a lovely effort to give us complimentary cham...”

Kayleigh

United Kingdom

7.0

“The location was really great. There is a beautiful lagune in front of the hotel. Few minutes walking are many bars and clubs.”

David

Mexico

9.5

“Very nice view, swimming pool and beach. And a large and comfortable bedroom”

Arnaud

France

9.1

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

Hacienda el Mortero

Food: Mexican

Menu: À la carte
Aquamarina

Food: International

Menu: Buffet
Las Velas

Food: International

Menu: Buffet & À La Carte

5 reasons to choose Krystal Cancun

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

House Rules Krystal Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

This property doesn't offer cribs.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Hotel will request at the check an environmental fee of 24.18 MXN per room and per night.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

“Stay away from this resort!!!! It does not worth the money at all. We had several issues with our room, the smell was awful, the AC was not working, it was HOT as hell!!! After asking several times, they changed our room but still not good! They asked us to move out of the room and we had to wait 4 hours with no room, even though there was an empty room which they showed us! Does cleaning a room takes that much time?? rooms are not clean! The washroom was the worst! This hotel is too old! The restaurant at the hotel are not good also! The beach is also dirty. Do not recommend this hotel at all!!! ”

“I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool enough. 2. Card keys quit working twice. 3. Two false fire alarms , late at night. I liked was : 1. View of ocean 2. Pool and beach area. 3. Closeness to main attractions 4.”

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

Reviewed: August 22, 2019

Laura
Mexico
10

Exceptional
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
I loved this hotel ... the service was great the restaurants, just the check in was kind of crazy but everything else was perfect .... highly recommended!!!

Stayed in August 2019
Reviewed: August 21, 2019

Brenda
South Africa

1 helpful vote
5.0

Fair
- • Business trip
- • Group of friends
- • Room with Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel did not provide water or kettle for tea or coffee. We had to pay for water even. Very bad considering what we are paying. The staff do not answer the phone & it took 3 hours to get some milk for coffee, which they then charged us for
Location near the sea

Stayed in August 2019
Reviewed: August 19, 2019

João
Brazil
10

“Nice place to stay in Cancun.”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 2 nights
The extra price for the breakfast.
Complete and good good. Excelente service.

Stayed in August 2019
Reviewed: August 18, 2019

Sam
Canada
3.3

“The worst experience ever- stay away”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
Too old! Washroom is the worst Bed not comfortable AC not working well Staff not responsive Food not good Not worth money at all
Stay away from this resort!!!! It does not worth the money at all. We had several issues with our room, the smell was awful, the AC was not working, it was HOT as hell!!! After asking several times, they changed our room but still not good! They asked us to move out of the room and we had to wait 4 hours with no room, even though there was an empty room which they showed us! Does cleaning a room takes that much time?? rooms are not clean! The washroom was the worst! This hotel is too old! The restaurant at the hotel are not good also! The beach is also dirty. Do not recommend this hotel at all!!!

Stayed in August 2019
Reviewed: August 17, 2019

Terence
United States of America
5.0

“View was great... but hotel staff and their failed to deliver promises spoilt my stay.”
- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
The aircond did not work through my stay. i wasnt the only one. I told them the first night, the hotel service say come in morning. The next morning they say they will have a room for me with sea view. I had to go to a meeting and I say i will be back in the afternoon they say great, I came back and they say well they cannot give me a sea view but a street view. Promises in hotels in 3-5 stars hotels HAVE TO KEPT. Was very disappointed to say. I slept the next 3 nights in MEXICO with the humidity with a not fully functional airconditioner (the most important thing in any room in hotel) Breakfast was 600 peso. Across the road the hotel has breakfast buffet for 530 peso with 4 times as more food. Mets, vergetables, fruits, pastries and service I ate there the next two mornings and gave extra tips.
The view of the sea.

Stayed in August 2019
Reviewed: August 15, 2019

Roberto
United States of America
8.3

Very Good
- • Leisure trip
- • Group of friends
- • Romantic Room with Ocean View
- • Stayed 5 nights
- • Submitted from a mobile device
When checking in we should be told exactly what our room includes and where we can use the benefits. For example I had no idea my room included evening wine at a separate location. The outdoor balcony should include a lock (some rooms have them some don’t). All rooms should include a long mirror (some rooms have them some don’t)
Location was great. Cleaning service was on point. Activity planners are very helpful.

Stayed in August 2019
Reviewed: August 9, 2019

Anonymous
Netherlands
6.3

Pleasant
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms are a bit outdated. One night there was a lot of noise from a neighbouring club, couldnt sleep all night. The staff is nice but too few people: checking out took ages :-( !
Good location, the beach was great

Stayed in August 2019
Reviewed: August 9, 2019

Manoj
United States of America
5.0

Fair
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 6 nights
- • Submitted from a mobile device
Jacuzzi closes at 8, pool closes at 10, gym opens at 8! Staff is rude and discourteous. The manager didn’t address the problems when raised. The bathroom shower barely sprinkled. Bathroom toilet paper was rough as sandpaper. Elevators malfunctioned all the time. Room key would stop working very now and then - happened three times during the stay.
Location

Stayed in August 2019
Reviewed: August 7, 2019

Elisa
United States of America
7.9

Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
1.Was put on a double bed room when I had booked a king size. Was not told about it at check in. They walked us to the room and we seen it was not what we booked. I informed them about it and was told there was no king size available to come tomorrow and check on availability. Was moved the next day but air conditioning had a problem. Was told they would fix it while we went to the beach. Came back late and realized they fixed the noise but air conditioning was still not blowing cold air. We stayed there cause we was tired and didn't feel like switching so late. It got too hot.Woke up cause of it. They send someone to fix the air again the next day...still didnt work. Finally, on our last night got switched to a perfect working room. Wish they would've done that since day one!
The best thing about this hotel it's the pool

Stayed in August 2019
Reviewed: August 7, 2019

Alice
United States of America
10

Exceptional
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
The property was beautiful had a nice beach front view staff was very polite

Stayed in July 2019
Reviewed: August 6, 2019

Pavel
Russia

3 helpful votes
3.8

“Hotel pictures do not matching the reality”
- • Leisure trip
- • Group of friends
- • Romantic Room with Ocean View
- • Stayed 1 night
the cleanliness of the room is below average, the water in the shower did not drain and poured even with a very low water pressure. Hotel pictures do not matching the reality
Good beach location. Rich variety of fruits on the breakfast.

Stayed in July 2019
Reviewed: August 3, 2019

Hugo
Mexico

1 helpful vote
9.2

“Grey”
- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The view The locación

Stayed in August 2019
Reviewed: August 2, 2019

Kimberly
Oman
8.8

Excellent
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
Pillows were smelly
I love our room with the ocean view! Perfect location, near the party area, the hotel is good and the staff are nice!

Stayed in July 2019
Reviewed: August 1, 2019

Pritesh
United States of America
4.2

“HORRIBLE”
- • Leisure trip
- • Couple
- • Romantic Room with Ocean View
- • Stayed 2 nights
The front end staff was rude at the reception. We checked in to the room to realize they have bedbugs, as soon as I layed on bed i started itching. we had to complain about the cleanliness as well and got out of the hotel with in minutes. we then checked into jw marriot resort and spa
The day we visited to check in to the hotel the bellboys were great and amazing at their jobs

Stayed in July 2019
Reviewed: July 31, 2019

Adrian
Mexico
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Deluxe Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
Elevators dont function properly and are very slow. Cocroaches in our room on the 8th floor. Reception desk guys were very rude and unwilling to help until Luani came along and resolved our problem
Location and comfort. Access to the beach. The concierge is really nice and helpful and also Luani at the front desk was amazing and really helpful

Stayed in July 2019

Resort Krystal Cancun

Krystal Cancun This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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Krystal Cancun

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