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This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV.
Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room.
The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk.
Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.
Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.
This is our guests' favorite part of Cancún, according to independent reviews.
Couples in particular like the location – they rated it 9.1 for a two-person trip.
Select dates to see this property's availability and prices
Playa Forum8.6 Excellent beach300 feet from property
Playa Gaviota Azul9.0 Wonderful beach600 feet from property
Caracol8.6 Excellent beach700 feet from property
Playa Punta Cancun8.7 Excellent beach850 feet from property
Playa Chac Mool8.8 Excellent beach1,350 feet from property
Ancha Beach8.4 Very good beach2,800 feet from property
El Rey Beach8.6 Excellent beach1.1 miles from property
Tortuga Beach8.0 Very good beach1.5 miles from property
- When is the best time to visit your property for the perfect beach holiday?All the year our beach is beautiful!Answered on 18 September 2019
- do you have airport shuttle and how much cost? Can I pay with debit or credit card? do you have excursion trips to ExBalam and zenote?Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. For trips, you should contact an agency. Regards.Answered on 5 October 2020
- Are you guys can pick us up from air port?Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. Regards.Answered on 5 October 2020
- Is there a deposit required at check-in by credit card or cash?This deposit is not mandatory.Answered on 26 December 2019
- hello, what does your service all inclusive cover? is it just breakfast? thank youDear guest All Inclusive has all meals (also minibar and room service), national drinks and reservations for dinner in our á la carte restaurants. S..Answered on 24 August 2022
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Hacienda el Mortero
Open for: Dinner
- Private Bathroom
- Free toiletries
- Wardrobe or closet
- Socket near the bed
- Kids' club
- Golf course (within 2 miles)Additional charge
- Sitting area
- Flat-screen TV
- Cable channels
- Pay-per-view channels
- Tea/Coffee maker
- Valet parking
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Babysitting/Child servicesAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Air conditioning
- Tile/Marble floor
- Car rental
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Wake-up service/Alarm clock
- Room service
- Pool bar
- Hot tub/JacuzziAdditional charge
- MassageAdditional charge
- SpaAdditional charge
- Fitness centerAdditional charge
- SaunaAdditional charge
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
The minimum age for check-in is 18
Pets are not allowed.
Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Hotel will request at the check an environmental fee of 24.18 MXN per room and per night.
Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00
Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00
FAQs about Krystal Cancun
Yes, Krystal Cancun is popular with guests booking family stays.
The prices at Krystal Cancun may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
Room options at Krystal Cancun include:
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
Yes, there's a hot tub. You can find out more about this and the other facilities at Krystal Cancun on this page.
Check-in at Krystal Cancun is from 3:00 PM, and check-out is until 12:00 PM.
Krystal Cancun has 4 restaurants:
- Hacienda el Mortero
- Las Velas
Krystal Cancun is 5.6 miles from the center of Cancún.
Guests staying at Krystal Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 6.3).
Breakfast option(s) include:
Krystal Cancun offers the following activities/services (charges may apply):
- Fitness center
- Hot tub/Jacuzzi
- Golf course (within 2 miles)
- Kids' club
- Swimming pool