You're eligible for a Genius discount at Krystal Cancun! To save at this property, all you have to do is sign in.

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room.

The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Krystal Cancun has been welcoming guests since Jun 9, 2009
Hotel chain/brand: Krystal

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the top-rated area in Cancún, this property has an excellent location score of 9.1!

Breakfast Info


Free Parking Available On Site


Fitness center

Golf course (within 2 miles)



Select dates to see this property's availability and prices

Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Krystal Cancun

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Closest beaches
  • Playa Forum

    8.6 Excellent beach
    300 feet from property
  • Playa Gaviota Azul

    9.0 Wonderful beach
    600 feet from property
  • Caracol

    8.5 Very good beach
    700 feet from property
  • Playa Punta Cancun

    8.7 Excellent beach
    850 feet from property
  • Playa Chac Mool

    8.7 Excellent beach
    1,350 feet from property
  • Ancha Beach

    8.4 Very good beach
    2,800 feet from property
  • El Rey Beach

    8.5 Very good beach
    1.1 miles from property
  • Tortuga Beach

    8.2 Very good beach
    1.5 miles from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Are you guys can pick us up from air port?
    Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. Regards.
    Answered on October 5, 2020
  • When is the best time to visit your property for the perfect beach holiday?
    All the year our beach is beautiful!
    Answered on September 18, 2019
  • do you have airport shuttle and how much cost? Can I pay with debit or credit card? do you have excursion trips to ExBalam and zenote?
    Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. For trips, you should contact an agency. Reg...
    Answered on October 5, 2020
  • Is there a deposit required at check-in by credit card or cash?
    This deposit is not mandatory.
    Answered on December 26, 2019
  • Is the restaurant called Bogarts still at the hotel
    Hello, No, we have 3 restaurants: Aquamarina, Las Velas and Hacienda El Mortero. Regards.
    Answered on October 5, 2020
  • Still looking?
Area info *
Guests loved walking around the neighborhood!
Excellent location – show map
4 Restaurants On Site

    Hacienda el Mortero

    Food: Mexican


    Food: International

    Las Velas

    Food: International


    Food: Mediterranean

    Open for: Dinner

Resort Facilities at Krystal Cancun
  • Beachfront
  • Garden
  • Beach
  • Kids' club
  • Playground
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Bar
  • Restaurant
WiFi is available in the hotel rooms and is free of charge.
Free public parking is available on site (reservation is not needed).
Front Desk Services
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe
  • Air conditioning
  • Car rental
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Pool bar
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center Additional charge
  • Sauna Additional charge
Languages Spoken
  • English
  • Spanish

House rules Krystal Cancun takes special requests – add in the next step!


From 3:00 PM


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18


Pets are not allowed.

Mastercard Visa American Express Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Hotel will request at the check an environmental fee of 24.18 MXN per room and per night.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Krystal Cancun

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Krystal Cancun on this page.

  • Room options at Krystal Cancun include:

    • Double
    • Family

  • Yes, Krystal Cancun is popular with guests booking family stays.

  • The prices at Krystal Cancun may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Krystal Cancun is 5.6 miles from the center of Cancún.

  • Krystal Cancun has 4 restaurants:

    • Mediterraneo
    • Las Velas
    • Aquamarina
    • Hacienda el Mortero

  • Check-in at Krystal Cancun is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Krystal Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

    Breakfast option(s) include:

    • Buffet

  • Krystal Cancun offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Playground
    • Golf course (within 2 miles)
    • Kids' club
    • Beachfront
    • Beach
    • Swimming pool

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.