You're eligible for a Genius discount at Krystal Cancun! To save at this property, all you have to do is sign in.

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room.

The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Krystal Cancun has been welcoming guests since Jun 9, 2009

Property Highlights

Located in the top-rated area in Cancún, this property has an excellent location score of 9.1!

Breakfast Info


Free Parking Available On Site


Fitness center

Golf course (within 2 miles)



Select dates to see this property's availability and prices

Room Type
1 king bed
2 full beds
1 king bed
2 full beds
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Closest beaches
  • Playa Forum

    8.6 Excellent beach
    300 feet from property
  • Playa Gaviota Azul

    9.0 Wonderful beach
    600 feet from property
  • Caracol

    8.6 Excellent beach
    700 feet from property
  • Playa Punta Cancun

    8.7 Excellent beach
    850 feet from property
  • Playa Chac Mool

    8.8 Excellent beach
    1,350 feet from property
  • Ancha Beach

    8.4 Very good beach
    2,800 feet from property
  • El Rey Beach

    8.6 Excellent beach
    1.1 miles from property
  • Tortuga Beach

    8.0 Very good beach
    1.5 miles from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • When is the best time to visit your property for the perfect beach holiday?
    All the year our beach is beautiful!
    Answered on 18 September 2019
  • do you have airport shuttle and how much cost? Can I pay with debit or credit card? do you have excursion trips to ExBalam and zenote?
    Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. For trips, you should contact an agency. Regards.
    Answered on 5 October 2020
  • Are you guys can pick us up from air port?
    Hello, We do not have transfer service, you will find several shuttle companies and taxis at the airport. Regards.
    Answered on 5 October 2020
  • Is there a deposit required at check-in by credit card or cash?
    This deposit is not mandatory.
    Answered on 26 December 2019
  • hello, what does your service all inclusive cover? is it just breakfast? thank you
    Dear guest All Inclusive has all meals (also minibar and room service), national drinks and reservations for dinner in our á la carte restaurants. S..
    Answered on 24 August 2022
  • Still looking?
Area info *
4 Restaurants On Site

    Hacienda el Mortero

    Food: Mexican


    Food: International

    Las Velas

    Food: International


    Food: Mediterranean

    Open for: Dinner

Resort Facilities at Krystal Cancun
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
  • Linens
  • Wardrobe or closet
  • View
  • Beachfront
  • Garden
Room Amenities
  • Socket near the bed
  • Beach
  • Kids' club
  • Playground
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
WiFi is available in the rooms and is free of charge.
Free public parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Safe
  • Air conditioning
  • Tile/Marble floor
  • Car rental
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Outdoor swimming pool
  • Pool bar
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
    Additional charge
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Krystal Cancun takes special requests – add in the next step!


From 3:00 PM


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18


Pets are not allowed.

Mastercard Visa American Express Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Hotel will request at the check an environmental fee of 24.18 MXN per room and per night.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

FAQs about Krystal Cancun

  • Guests staying at Krystal Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 6.3).

    Breakfast option(s) include:

    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Krystal Cancun offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Playground
    • Golf course (within 2 miles)
    • Kids' club
    • Beachfront
    • Beach
    • Swimming pool

  • Krystal Cancun has 4 restaurants:

    • Mediterraneo
    • Hacienda el Mortero
    • Las Velas
    • Aquamarina

  • Yes, Krystal Cancun is popular with guests booking family stays.

  • The prices at Krystal Cancun may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Krystal Cancun include:

    • Double
    • Family

  • Krystal Cancun is 5.6 miles from the center of Cancún.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Krystal Cancun on this page.

  • Check-in at Krystal Cancun is from 3:00 PM, and check-out is until 12:00 PM.