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This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a mini-bar and cable TV. Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room. The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk. Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars. Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the top-rated area in Cancún, this property has an excellent location score of 9.0!

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Fishing


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 full beds
1 king bed
or
2 full beds
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
7.8
Facilities
7.1
Cleanliness
7.5
Comfort
7.6
Value for money
6.8
Location
9.0
Free WiFi
7.3
Low score for Cancún
Select topics to read reviews:

Area info

Restaurants
4 Restaurants On Site

  • Hacienda el Mortero
    • Cuisine
      Mexican
    • Open for
      Brunch • Dinner
    • Ambience
      Traditional
  • Aquamarina
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Las Velas
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Mediterraneo
    • Cuisine
      Mediterranean
    • Open for
      Dinner
    • Ambience
      Romantic

Resort facilities at Krystal Cancun

Most popular amenities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Family rooms
  • 4 restaurants
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Aerobics
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Beach
  • Water park
    Additional charge
  • Kids' club
  • Water sports facilities on site
    Additional charge
  • Entertainment staff
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Playground
  • Fishing
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
3 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Adults only
  • Infinity pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Plunge pool
Pool 3 – outdoorFree!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Solarium
  • Fitness center
    Additional charge
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Krystal Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

The property has the Stay Safe & Clean Sanitary Certification.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:

Children from 0 – 4 for free.

Children from 5 – 12, additional fee USD 40.00

Children older than 13, additional fee USD 90.00

FAQs about Krystal Cancun

  • Krystal Cancun is 5.6 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Krystal Cancun on this page.

  • Check-in at Krystal Cancun is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Krystal Cancun include:

    • Double
    • Family

  • Krystal Cancun offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Playground
    • Snorkeling
    • Diving
    • Fishing
    • Golf course (within 2 miles)
    • Solarium
    • Water park
    • Kids' club
    • Beachfront
    • Live music/Performance
    • Happy hour
    • Yoga classes
    • Water sports facilities on site
    • Spa/Wellness packages
    • Cooking class
    • Entertainment staff
    • Themed dinners
    • Live sports events (broadcast)
    • Tour or class about local culture
    • Fitness
    • Spa lounge/Relaxation area
    • Aerobics
    • Beauty services
    • Facial treatments
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body scrub
    • Body wrap
    • Beach
    • Spa facilities
    • Swimming pool

  • Yes, Krystal Cancun is popular with guests booking family stays.

  • Guests staying at Krystal Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 6.3).

    Breakfast option(s) include:

    • Buffet

  • The prices at Krystal Cancun may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Krystal Cancun has 4 restaurants:

    • Hacienda el Mortero
    • Mediterraneo
    • Las Velas
    • Aquamarina