Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $135 per night (We Price Match)
Rating: 7.7

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,161)

Resort Krystal Cancun

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Beach. This property is either next to the beach or will have its own private access.

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico –

*8.7* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

The staff was very kind, specially Reyna who checked us in. The beach is beautiful and the location is perfect.

Michelle, Brazil

They beach and pool we're amazing. Went for a wedding the resort was able to make a beautiful event.

Alastair, United States of America

Pool, beach is close, Starbucks, drinks, close to stuff, spa services are great,

Suzanne, United States of America

I liked the fact that the room was right on the beach, the staff went above and beyond and everything was great.

Kimmief, United States of America

We purchased the breakfast - to be included in our stay. The buffet breakfast was expansive and delicious. Well worth it!

Timothy, United States of America

Breakfast was great!! The area very beautiful and amazing. Perfect view of the Gulf. Clean hotel and very helpful staff.

Maria, United States of America

Very nice hotel. The beach is just beautifull and the nicest I've seen in Cancun

Renze, Belgium

The location was good, walking distance to many restaurants and shops. Fair rates for the location and the service

Damla, United States of America

It has a nice view to the ocean The beach has a clear blue water

Jacobo, United States of America

The ocean view. And the staff was really nice and helpful.

Nosajjjp, Belize

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9.0

Excellent location!
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Nearby beaches
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Great neighborhood
On-site swimming pool
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Nearby beaches
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What guests loved the most:
“The staff was very kind, specially Reyna who checked us in. The beach is beautiful and the location is perfect.”

Michelle Brazil
“They beach and pool we're amazing. Went for a wedding the resort was able to make a beautiful event.”

Alastair United States of America
“Pool, beach is close, Starbucks, drinks, close to stuff, spa services are great,”

Suzanne United States of America
“I liked the fact that the room was right on the beach, the staff went above and beyond and everything was great.”

Kimmief United States of America
“We purchased the breakfast - to be included in our stay. The buffet breakfast was expansive and delicious. Well worth it!”

Timothy United States of America
“Breakfast was great!! The area very beautiful and amazing. Perfect view of the Gulf. Clean hotel and very helpful staff.”

Maria United States of America
“Very nice hotel. The beach is just beautifull and the nicest I've seen in Cancun”

Renze Belgium
“The location was good, walking distance to many restaurants and shops. Fair rates for the location and the service”

Damla United States of America
“It has a nice view to the ocean The beach has a clear blue water”

Jacobo United States of America
“The ocean view. And the staff was really nice and helpful.”

Nosajjjp Belize

One of our top picks in Cancún.This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

Missing some information?

Brilliant!

Most Popular Facilities

Free WiFi

Beachfront

Swimming pool

Free parking

Family rooms

Outdoor pool

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests love...

“ocean view”
59 related reviews

“pool area”
38 related reviews

“beautiful beach”
34 related reviews

“boutique style”

Located in the top-rated area in Cancún, this property has an excellent location score of 9!

Breakfast Info

Buffet

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Spa

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Krystal Cancun?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Standard Room with Two Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Romantic Room with Ocean View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Features a bottle of wine, bathrobes, slippers and discounted massage treatments. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Deluxe Room with Ocean View 2 full beds or 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This family room features air conditioning, mini-bar and sea view. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack • Sofa bed Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deal of the Day 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Standard King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This double room features a minibar and air-conditioning. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Extra long beds (> 6.5 ft) • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Room with Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom This double room has air conditioning, cable TV and tile/marble floor. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Just booked in Cancún 18 resorts like Krystal Cancun were just booked

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Area Info – Guests loved walking around the neighborhood!

Closest Landmarks

Coco Bongo
0.1 miles
The City Nightclub
0.2 miles
La Isla Shopping Mall
2 miles
Kukulcan Plaza
2.7 miles
Luxury Avenue
2.7 miles
Backstage Theatre
2.9 miles
Mayan Museum
4.6 miles
Cancun Bullfight ring
5 miles
AMERIMED Hospital Cancun
5 miles
National park El Garrafón
5.1 miles

Restaurants & Markets

Oxxo Supermarket
0.2 miles

Beaches in the Neighborhood

Playa Gaviota Azul White sand
Swimming, Surfing
Caracol White sand
Swimming, Food & Drink, Water Sports
Playa Punta Cancun White sand
Swimming, Water Sports
Playa Chac Mool White sand
Water Sports
Playa Tortugas White sand
Swimming

Closest Airports

Cancun Airport
10.7 miles
Cozumel Airport
44.7 miles

What Travelers Love About This Location

“Location is great, breakfast was fine, bit higher standard, sea was excellent.”

Peter

South Korea

8.7

“A unique experience! The room was huge with amazing view. We had booked the Romantic Room with Ocean View. You should try it. The pool was clean in front of the...”

Eleftheria

Greece

“The hotel was lovely. The CLUB bed room was nice ( but a bit outdated) and the bed was really comfortable. I was gifted a lovely little cake and Sparkling w...”

Debbie

Luxembourg

9.5

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

Hacienda el Mortero

Food: Mexican

Menu: À la carte
Aquamarina

Food: International

Menu: Buffet
Las Velas

Food: International

Menu: Buffet & À La Carte

5 reasons to choose Krystal Cancun

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

House Rules Krystal Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 4 years	Can use an existing bed	FREE
5 - 12 years	Can use an existing bed	$45 per child, per night
13 - 17 years	Can use an existing bed	$99 per child, per night

The maximum number of children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No cribs are available

No extra beds are available

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

Reviewed: January 20, 2019

Robert
Poland
8.3

Very Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
After 3pm quite loud with minimal noice reduction from the corridors.
Beach access Starogard from the lobby. Comfortable rooms but needing some refreshment.

Stayed in January 2019
Reviewed: January 20, 2019

Michelle
Brazil
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was very kind, specially Reyna who checked us in. The beach is beautiful and the location is perfect.

Stayed in January 2019
Reviewed: January 20, 2019

Clint
Spain
Age group: 55 – 64
10

Exceptional
- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Absolutely everything, staff are so friendly, would definitely return

Stayed in January 2019
Reviewed: January 19, 2019

Stefani
Germany

2 helpful votes
5.4

“ITS A WEIRD PLACE , OUTDATED , LOOKS BEAT UP AND OLD ...”
- • Leisure trip
- • Solo traveler
- • Room with Double Beds
- • Stayed 2 nights
BASICALLY ANYTIME YOU ORDER OR ASK FOR SOMETHING , YOU MUST WAIT HOURS ... YOU HAVE TO ASK AT LEAST 10 DIFFERENT PEOPLE TO GET IT ....AND IF YOU DONT !!! THEN YOU WILL NEVER GET IT ... EXAMPLE , THERE WAS NO HANGERS IN THE ROOM !!! IT TOOK 4 HOURS 25 MINS ASKED MARIA ON THE PHONE 19 TIMES , AND AND HAD TO CALL EVERY SECOND TO GET IT... SO YES THE PLACE IS CHEAP !!! YES THE PLACE HAS THE BEST VIEW , BUT SERVICE WISE !!! FORGET ABOUT IT
THE BEACH

Stayed in January 2019
Reviewed: January 18, 2019

Simran
United Kingdom

4 helpful votes
6.3

“Overpriced for average rooms but excellent location”
- • Group of friends
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Over-priced for what you get. Not very clean, the sockets are in random places so charging your mobile is tricky. Smell of sewage (seems to be an issue in other places too so may be a Cancun thing). Rooms could do with an upgrade.
The breakfast has variety and the location is excellent. If you don’t eat dairy no nut milk choices besides soya.

Stayed in January 2019
Reviewed: January 14, 2019

ChrisRedd
New Zealand
9.2

Awesome
- • Leisure trip
- • Couple
- • Romantic Room with Ocean View
- • Stayed 4 nights
One of the lifts were broken the whole time and the other lift was so slow that so many people gave up and just walked. It made us exercise more, so not always a negative.
The location of the property was amazing, and we chose this because it was located close to the other bars and restaurants. This turned out to be a bit of a downside as they are soo close to the bars that the music doesn't stop to 4-5am and the base is very intense. So if you plan on being out till this time then it is not a problem, but it happens every night.

Stayed in January 2019
Reviewed: January 14, 2019

Anonymous
South Africa
8.3

Very Good
- • Leisure trip
- • Couple
- • Room with Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
First room had high pitched sound coming from the bathroom. Toilet was broken. Gave us another sea facing room after long explanation. We had to change rooms at 22h00 at night. We tendered formal complaint at reception, they would not give us the name / surname/ contact details of hotel manager. Only gave us free breakfast for two mornings.
The beach, it’s location. Friendly service received from the bellboy, Jose

Stayed in January 2019
Reviewed: January 14, 2019

Karoline
Norway
7.9

“Nice hotel, but noisy atmosphere. Bad SPA experience.”
- • Leisure trip
- • Couple
- • Room with Double Beds
- • Stayed 6 nights
The atmosphere in the common areas in the evenings was characterized by extremely loud and bad singers (first thought it was karaoke), lots of kids and teenagers, and not a very welcoming restaurant. The noise from the bars and clubs are really loud at night, so even with closed doors, you will hear them very well from your room. We tried the spa twice, first we got a massage, which was good, but the day after I got a manicure and a pedicure and that was a nightmare. DO NOT ORDER THIS. They did not know what they were doing at all, and I suspect that the woman who did my nailes had actually never put on nail polish before. It took forever, and I could not communicate with her, as she did not speak english, and I dodn't speak spanish. The paint was all over my fingers, outside the edge of th nails, and the nails were filed almost completely down. This made me very upset, because the treatment was also quite expensive. I was offered a new manicure and a massage as a compensation, but we didn't have time, and I did not want a new manicure from them, nor did I wish to spend any more time down there. Finally they offered the money back for the manicure.
Nice staff, good service, and a lot of extra services like tours and spa. Very clean and nice rooms. Beach was beautiful and the room had lovely sunset viewes.

Stayed in December 2018
Reviewed: January 12, 2019

Elias
Switzerland
7.5

Good
- • Leisure trip
- • Couple
- • Romantic Room with Ocean View
- • Stayed 5 nights
- • Submitted from a mobile device
The price is high and the hotel is a bit old. Our elevator didn’t run for 4 days.
Location is great, next to Coco Bongo and other bars. Nice access to the beach.

Stayed in January 2019
Reviewed: January 11, 2019

by Olga
United States of America
Age group: 35 – 44
6.7

“avoid it!”
- • Leisure trip
- • Family with young children
- • Deluxe Room with Ocean View
- • Stayed 5 nights
- We stayed 5 days, from which 2 days they forgot to clean the room. I had to call the guest service and ask them to do their job. - Shower power was low. - One day there was no cold water in the Hotel. We had to use the hot water to wash. It was terrible. - Staff is not friendly at all and most of them do not understand English - Understaffed Hotel - No electricity in the beach beds, though the pugs are there. - Very poor internet at the beach area. - Though we were all-inclusive, we had to pay additional charges for the mini bar (chips and juice) and the beach beds. - The "free" wine is terrible. When I asked for the different wine, the said I had to pay. So even I wanted to buy a glass of red wine, I had to pay 25 USD for the whole bottle. I thought we had to pay because it is imported drink and thus not included in "all-inclusive", but it was a Mexican wine too. - Food in the buffet restaurant is not good. Service in the restaurants is terrible. You feel like unwanted guest in their house. Need to wait a lot for the usher to bring you the menu. - The waitresses ask the room number and the badge number, though they can see that is has all-inclusive color. It feels weird to be checked every time you want to order anything. - The children dishes were dirty (see the photos), we could not find a clean one from the pile of dishes on the table. - We had experience with different all-inclusive Hotel in Cancun and I can compare and confirm that this one is to be avoided.
Comfortable beach Mexican and Mediterranean restaurants were good. Billiard in the lobby area was nice Pleasant and helpful Consierge Lydya Bar keeper - Roberto was doing a very nice job Sea view room was good (see photo) Pool area was pleasant

Stayed in January 2019
Reviewed: January 11, 2019

Alastair
United States of America

1 helpful vote
7.5

“Wedding party at Krystal Cancun”
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
Not a lot of food options. Only two restaurants and they serve similar things. Breakfast wasn't that impressive, lunch and dinner were good
They beach and pool we're amazing. Went for a wedding the resort was able to make a beautiful event.

Stayed in January 2019
Reviewed: January 9, 2019

Justin
Canada
6.7

Pleasant
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The guy at front desk receptionist was rude and unhelpful unless pressured. The night before I checked out I asked if I could extend my check out time. He said it depends on if my room is booked for the next day and that I would have the come back in the morning and ask. The hotel is massive and was very clearly not anywhere near capacity. I called him out on this and said let's be real here, the hotel is half empty and you're telling me that I have to come back in the morning and ask the same question again? Why? He repeated what he said previously. I then asked if someone had specifically booked my room number and he realized that I wasn't going to accept his crap and then said it was fine. And the charge was $20USD per hour, which again, in a half empty there's no reason for a charge and it should have been waived. Because he wanted to be an asshole and stick it to me, he didn't waive the charges. It wasn't a fight I felt like having so I just left it. I would not return to this hotel because of the hassel he gave me. The second odd thing that happened was that when I ordered room service one night, I was required to pay for the meal in my room on the spot my cash or credit card. I asked (in Spanish) why I couldn't charge it to my room like every other hotel I've ever stayed at and he did not understand what I was asking. Meanwhile my food is getting cold. After a few minutes back and forth I finally gave up and paid with my card. Weird.
El ubicación

Stayed in January 2019
Reviewed: January 9, 2019

Tate
United States of America
7.1

Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Having the rooms being cleaned everyday, and the beds are hard

Stayed in January 2019
Reviewed: January 8, 2019

Hugo
Germany
2.5

Very Poor
- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
super bad everything
nothing

Stayed in January 2019
Reviewed: January 6, 2019

Peter
South Korea

1 helpful vote
8.8

Excellent
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Beach was close to noisy beach club
Location is great, breakfast was fine, bit higher standard, sea was excellent.

Stayed in January 2019

Resort Krystal Cancun

Krystal Cancun This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

Guests love...

Availability

See availability Area Info – Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks

Restaurants & Markets

Beaches in the Neighborhood

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Hacienda el Mortero

Aquamarina

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Krystal Cancun

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