Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $163 per night (We Price Match)
Rating: 7.7

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (1,901)

Krystal Cancun

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico –

*8.6* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

Traveler photo of Cancún by Boglarka

Hungary · April 21, 2016

Sea view, big room , nice pool , very good and reasonable price food .

Norin, Romania

Location definitely was amazing. Beautiful hotel and every amenities were great.

Francius, United States of America

Super nice room and facilities. The ocean view is worth it. Great location.

Gabriel, United States of America

- BREAKFAST: The breakfast at the "Isla restaurant" by the pool is excellent. - LOCATION: The location is one of the best in Cancun, excellent restaurants, the best nightclubs, shopping, ferries, etc. The water was perfect and even in a day filled with seaweed in Playa Del Carmen. There options of calm and rough seas. Several options of water sports. But NOTHING included in the All-Inclusive.

Rodsantos, United States of America

The view was amazing. The waiter in the restrauant was very helpful.

Tom, United States of America

Great location, right on the beach. Our room was nice and spacious and had a fridge and microwave. The pools and the beach views are great!

Jessie, Guatemala

Good location, and on the beach. Rooms were very spacious also

Callum, United Kingdom

The pool was great even that it wokid be nice with a kids pool.

Patricia, Switzerland

Location, buffet and friendly wait staff in Aquamarina. Also, a great massage.

Karen, Australia

We really liked the breakfast buffet! There was a huge variety of fruits, local food, occidental food and a lady that was making omlettes at our demand! Really amazing :) The beach was also perfect in this part of Zona Hotelera. There were always free chairs and umbrellas for us. For visitors that like going out and having fun, there are restaurants and bars just 5 min away from the hotel and we always felt safe when going there. The hotel has all kind of facilities as well - a bar at the pool, a bar at the beach, some extra activities like pool parties, water games and dance nights. The parking also always had a spot for our rental car. Our room was cleaned every day and the it was quite big. We really loved our stay in Krystal Cancun.

Ralitsa, France

One of our top picks in Cancún.

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

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Most Popular Facilities

Free WiFi

Outdoor Pool

Family Rooms

Restaurant

Free Parking

Fitness Center

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“great pool area”
70 related reviews

“location was great”
70 related reviews

“amazing views”
39 related reviews

“boutique style”

Located in the top-rated area in Cancún, this property has an excellent location score of 8.8!

Breakfast Info

Buffet

Free Parking Available On Site

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Check-in Date

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Availability

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Rooms

Adults

Children

Fits	Room Type
+ Max adults: 2 Max children: 2 (up to 12 years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom This family room features air conditioning, minibar and sea view. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Sea view Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Standard King Room 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² This double room features a minibar and air-conditioning. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deal of the Day 1 king bed	Show prices
댴 Private bathroom Room Size: 365 ft² This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Standard Room with Two Double Beds 2 full beds or 2 full beds	Show prices
댴 Private bathroom Room Size: 365 ft² Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Cable channels, Interconnecting room(s) available, Tile/Marble floor Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Iron, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower, Sea view Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room Size: 345 ft² Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Free toiletries, Bathroom, Cable channels, Bathtub or shower Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Romantic Room with Ocean View 1 king bed	Show prices
댴 Private bathroom Room Size: 334 ft² Features a bottle of wine, bathrobes, slippers and discounted massage treatments. Room Facilities: Minibar, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Free toiletries, Bathroom, Slippers, Cable channels, Bathtub or shower, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

Just booked in Cancún: 15 hotels like Krystal Cancun were just booked

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Krystal Cancun takes special requests – add in the next step!

Area Info –

Closest Landmarks

Coco Bongo 0.1 miles
The City Nightclub 0.2 miles
La Isla Shopping Mall 2 miles
Kukulcan Mall 2.7 miles
Backstage Theatre 2.9 miles
Mayan Museum 4.6 miles
Cancun Bullfight ring 5 miles
AMERIMED Hospital Cancun 5 miles
National park El Garrafón 5.1 miles
Plaza Las Americas 5.1 miles

Restaurants & Markets

Oxxo Supermarket 0.2 miles

Closest Airports

Cancun Airport 10.7 miles
Cozumel Airport 44.7 miles

What Travelers Love About This Location

“Very comfortable room (Deluxe room) and very good breakfast. Great view from the room. Beach could not be better.”

Jan

Slovenia

“Location is the best. The pools are clean and warm.”

Darin

United States of America

“Our stay in this hotel was really good. During our check-in we had to wait as there was a long queue in reception, and when we finally got there one of the told us to do the check-in upstairs since our reservation was for a "Club Room with Ocean View". We went to the 8th floor and there we met Patricia who gave us a very warm welcome, she was super super nice. Also, we could do our check-in earlier since she finds a room ready for us. The Club room with ocean view is amazing, we had even our own balcony just in front of the sea. The building and installations are in very good conditions. We went to the beach every day and the hotel provided us towels on each time using the "towel´s card" they gave us at the check-in time. We didn´t get the "all inclusive" package at this time, but in our return to Cancun I´m sure we will try it. Furthermore, the location is perfect. I would definitely recommend this hotel.”

Martin Burgos Lenz
Ireland

Ireland

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3 Restaurants On Site

Hacienda el Mortero

Menu: À la carte

Food: Mexican
Aquamarina

Menu: Buffet

Food: International
Las Velas

Menu: Buffet & À La Carte

Food: International

6 Reasons to Choose Krystal Cancun

Manage your bookings online

1898 independent reviews

The staff speaks English

Booking is safe

One of our top picks in Cancún

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! Up to two children under 12 years stay free of charge when using existing beds.

Any additional older children or adults are charged USD 35 per person per night when using existing beds.

The maximum number of extra beds in a room is 1.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Krystal Grand Punta Cancun has a location score of 9

See the 30 best hotels in Cancún, based on 66,629 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

August 21, 2017

Anonymous
United States of America
5.8

“First two days gave me a sour taste to my stay.”
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 7 nights
눉The bed was like a rock. I had an incident on the first night, I requested 2 beds, was given a room with a King. They did not have any other rooms available, therefore, my son slept on the floor. I had issues with my reservation for 2 days and charged more money. The staff was not very helpful or courteous.
눇Besides my incident mentioned below, the rest of my week was ok.
August 21, 2017

Robert
Canada
7.5

“Good location, great for short stops”
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
눉Not included over priced
August 16, 2017

Grace
Canada
2.9

Very Poor
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 2 nights
눉The bath was literally crawling with lice!!!!!!! When I showed it to them, they didn't take me seriously at all. Seems to be a regular occurrence at this hotel. I would advise you to stay for away.
눇The location and view is awesome!
August 13, 2017

Yuliana
United States of America
Age group: 35 – 44
5.8

Okay
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
눉Reserved 2 rooms requested conjoined rooms and got one room on the 4th floor and the other on the 5th floor. Very frustrating and scary when the one of the rooms was intended for my 3 nieces. 2 of them are under age and had to sleep on a whole different floor away from me. Room on 4th floor shower drain did not work and no one ever came to fix it. We had to take showers in the other room on the 5th floor. When we walked into 5th floor room and it was dirty and bed was not even done we had to wait for the room to be cleaned before we could use it.
눇Great location
August 11, 2017

Norin
Romania
Age group: 35 – 44

2 helpful votes
10

“Very nice and cheap hotel on the beach.”
- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
눇Sea view, big room , nice pool , very good and reasonable price food .
August 9, 2017

Francius
United States of America
10

“Outstanding”
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 7 nights
- • Submitted from a mobile device
눉None
눇Location definitely was amazing. Beautiful hotel and every amenities were great.
August 4, 2017

Rickesh
United Kingdom
Age group: 25 – 34
6.3

Pleasant
- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 10 nights
- • Submitted from a mobile device
눉Tap was leaking, 3 days of cold shower water, phone not working for 2 days, poor internet, shower fan not working, safe didn't open first night, had to call so many times for people to come up to fix things
눇Nice rooms and view
August 1, 2017

Patricia
Portugal
7.1

Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
눉To big and crowded. Breakfast, standard, we were expecting more.
눇Location, in the best beach area. The jacuzzi!
July 29, 2017

Gabriel
United States of America
7.9

Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉The staff is just flat. Never experienced friendly staff and security of the hotel entrance can be improved. The a/c in the room wasn't cold enough specially being so hot outside.
눇Super nice room and facilities. The ocean view is worth it. Great location.
July 23, 2017

Peter
United States of America
2.9

“Travellers be warned this resort looks good but is not.”
- • Leisure trip
- • Group of friends
- • 2 rooms
- • Stayed 3 nights
- • Submitted from a mobile device
눉Well in all honestly I did not like much from this property it was very restrictive and service was not high up in their priorities. The room that I booked was the romantic suit with my lady and nothing that the property advertised was available. Meaning when we entered there was no robe or the complimentary champagne or even adequate face towels. Upon asking for face towels it took the staff a record time of 4 hours to give it to us. We also found that the room smelled weird and when the maintenance man finally came we found that the air conditioning filter full of mold. Further more this property doesn't allow people to even eat in the restaurant as your guest, if they are not staying in the Hotel. You have to pay a day fee for your guests even if they are not going to use the facilities and just want to dine with you in the restaurant. The cost of a day fee is (600 peso) which is about 40 US dollars. The beach bar staff is very rude and will call you names. A friend and I where called "maricon" which means gay and we are not homosexual. Honestly for the amount of money I paid in this hotel I should have just burnt it in a incinerator it would have been more entertaining.
눇Nothing
July 23, 2017

Mathias
Mexico
2.9

“Krystal Cancun not worth the money.”
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Hotel room in very poor condition. AC was dripping with water and got stuff wet. AC was very loud, impossible to fall asleep. Bedsheets was dirty! And bed was not comfortable. Hotels WiFi didn't work 95% of the stay.
July 21, 2017

Paulina
United States of America
7.5

Good
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 5 nights
- • Submitted from a mobile device
눉The elevator wouldnt always work
눇Easy access to the pool
July 18, 2017

Anonymous
Italy
8.3

Very Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 6 nights
눉Elevators are small and few if you have a sleeping difficulty, the noise of the clubs around the hotel make the sleep very hard
눇Very good location near to restaurant, shop, supermarket and clubs very beautiful beach the breakfast was fantastic
July 14, 2017

Adrima
United States of America
Age group: 45 – 54

1 helpful vote
7.5

“I will not recommend it..”
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
눉Well, for starters, they charged me the coffee that I made myself with the coffee maker at the room, $5 but the point it's that this never happened to me, neither in Paris that everything is so expensive. The service is very uneven, it looks like the personal is untrained it, so if you're lucky and meet a nice person everything will be ok but if you get into the restaurant and a server birch you about the sand in your arm and that next time you will not be allowed to sit at the restaurant, very bossy, there are ways to say things. Another day we came back from dinner and decided to go to the beach and laid down in the longchairs, a guy came to us to tell us that we were not allowed to be there after 8pm!!!!! It was 9.30pm, I told him we were guests and that we could see our room from there, and that they were another people in the beach, he said that those weren't customers of the hotel and that he wasn't concert about their safety, I told him that if the hotel thinks that it is so dangerous out there (it doesn't looked to me) they should hire more personal! I was treated like a kindergartener. Also, when I was looking for excursions to visit different places, and there are many trips kiosks at the main floor at the hotel, I realized that many of this kiosks are in the business to get you into the time shared resort is ownership, they offered you a lot of discounts and coupons to save in the excursions, the moment you lost interest or tell them that your spouse isn't with you, they shameless dismissed you without directing you to another place where you can be helped. I wouldn't be so picky if I paid $50 the night but I'm being throughout because this is unacceptable in an expensive five stars hotel.
눇Building, location and facilities.
July 12, 2017

RodSantos
United States of America
Age group: 25 – 34
5.4

“Awful experience, the worst one in "resorts".”
- • Leisure trip
- • Group of friends
- • Club Room with Ocean View
- • Stayed 7 nights
눉99% SHOULD HAVE been better. I'm evaluating the Hotel, not the water, the beach or Cancun. If this hotel is a 5 star, then Hard Rock, Fiesta Americana, JW Marriot, Hyatt Ziva and many others are 10 Stars. We will never stay at Krystal Cancun again. Never. - We chose this hotel just because 2 other couples of friends coming from another Country were staying there too, otherwise, we would have left on the first day, just after denying to cancel the All-Not-Inclusive that was optional. DETAILS: - ALL-NOTHING-INCLUSIVE: All-Inclusive is a joke, should be called NOTHING-INCLUDED. Booking.com said it was optional until the check-in, when we arrived to the check-in at reception desk, they told us about a lot of restrictions/exceptions (what, is it an All-Inclusive or not?). We asked to cancel the All-Inclusive and they said it wasn't optional, it couldn't be canceled. . RESTAURANTS: you need to schedule in the morning, otherwise you can not get a table, OK. But even if you go to the restaurant at night and it is empty there is no table for you. we said we would go in to pay, then they gave us a table. . ROOM-MINI-BAR: there are restrictions. . ROOM-SERVICE: delivery fee charge. . BEACH-SERVICE: it's ridiculous, horrible, the worst beach service I've ever had, even without an All-Inclusive. Only one guy called Carlos works right and deserved the Tips (Tips are not required for All-Inclusive). We saw that the other attendants were envious of him because he was really working, everyone stopped to talk to him. All the other waiters don't care about you. If you ask for a few extra portions to avoid the long waiting period, since each took 20 to 30 minutes to be delivered, they are shocked ("Mr., are you sure you want 3 portions?", "I though: Yes I want 3, since there are only 3 small pieces and you take 30 minutes to deliver them").
눇- BREAKFAST: The breakfast at the "Isla restaurant" by the pool is excellent. - LOCATION: The location is one of the best in Cancun, excellent restaurants, the best nightclubs, shopping, ferries, etc. The water was perfect and even in a day filled with seaweed in Playa Del Carmen. There options of calm and rough seas. Several options of water sports. But NOTHING included in the All-Inclusive.

Krystal Cancun

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See availability Area Info – Great location - show map

Closest Landmarks

Most Popular Landmarks

Restaurants & Markets

Closest Airports

What Travelers Love About This Location

Hacienda el Mortero

Aquamarina

Las Velas

6 Reasons to Choose Krystal Cancun

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Newest Reviews for Krystal Cancun

Anonymous

Robert

Grace

Yuliana

Norin

Francius

Rickesh

Patricia

Gabriel

Peter

Mathias

Paulina

Anonymous

Adrima

RodSantos

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