Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $132 per night (We Price Match)
Rating: 7.7

Room Info & Price Facilities House Rules The Fine Print Guest Reviews (2,102)

Krystal Cancun

This is a Preferred property. They provide excellent service, a great value, and have awesome reviews from Booking.com guests. They might pay Booking.com a little more to be in this program.

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico –

*8.6* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

Traveler photo of Cancún

April 21, 2016

The hotel is very good located, on the beach and exactly where the bars and restaurants. This thing could be also annoying during the night when you want to sleep and the music from the clubs outside is very loud. One of the Vallet guys was very helpful and funny when i saw unfortunatelly the bottle of champagne for the birthday of my boyfriend was not in the room. So that my boyfriend doesnt notice anything he invented a bathroom/ hot water problem and the staff must come and solve it.

Laura, Germany

Overall experience was a good one. Staff very friendly but a bit lost...took ages to check-in and check-out. Room service was slow. Breakfast was good but room for improvement in terms of taste and variety. The room very clean, bed comfy. However, hotel infrastructure in need of some repair especially bathroom.

Tony, Seychelles

Best view in Cancun down the beach. Lots of lounge space, pool area is huge, beach cabanas have Cabana service, close to center, sushi, Starbucks, dining options, convenience store, Kids Corner, reliable and knowledgeable staff, pool tables and beautiful Lobby. Have stayed here before. Close walk two other options looting ferry to Isla Mujeres.

Orlando, United States of America

Great rooms and pool, access to beach and close to shops, restaurants and nightlife

Kaila, Australia

very well located if you want to enjoy the nighlife. Nice staff

Giuseppe, Italy

Location is great for getting out and walking about to different shops, malls, and restaurants. On the bus line too. Night Club Central!! So fun, fun, fun, if you like that kind of thing. Right on the beach. Pools beautiful and clean too.

Parent, United States of America

Location is amazing. Only 50m to all clubs. Beach is also good. Doctor service helped me so much

Kahraman, Turkey

This hotel is FANTASTIC!!!! We cannot wait to stay here again one day!! The location, value for money - 11/10!!!

Chloe, Australia

Bed was comfy room had excellent view, location was amazing near the beach and all the bars/clubs

Henriette, United Kingdom

Have brought my daughter here at 18 and now at 20 yrs old. We feel very safe and LOVE the Krystal. We enjoy the breakfast buffets at the two restaurants, one is a little smaller and open air and the other larger, air conditioned with more food options. Both are open late which I appreciate because we prefer to eat a later breakfast. Omelette station workers and all staff are so kind and courteous. Housekeeping staff is so kind and everything is extremely clean. Location of this property is PERFECT if you like to walk around outside the resort. It is not a 5 star, so don’t expect that and then write a negative review. It is an older hotel but is kept up very well. If there is a maintenance issue (which happens anywhere you go and also in our own homes) they are very quick to do their best to resolve the issues. It is a great value because of its location, cleanliness and friendly staff that always have a bright smile on their faces.

Jodi, United States of America

One of our top picks in Cancún.This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

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Most Popular Facilities

Free WiFi

Swimming Pool

Free Parking

Family Rooms

Outdoor Pool

Restaurant

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“great pool area”
70 related reviews

“location was great”
70 related reviews

“amazing views”
39 related reviews

“boutique style”

Located in the top-rated area in Cancún, this property has an excellent location score of 8.9!

Breakfast Info

Buffet

Free Parking Available On Site

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Rooms

Adults

Children

Sleeps	Room Type
	Standard King Room 1 king bed	Show prices
댴 Private bathroom Room Size 344 ft² This double room features a minibar and air-conditioning. Room Facilities: • Minibar • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Free toiletries • Bathroom • Cable channels Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deal of the Day 1 king bed	Show prices
댴 Private bathroom Room Size 365 ft² This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: • Minibar • Shower • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Free toiletries • Toilet • Bathroom • Cable channels • Interconnecting room(s) available • Tile/Marble floor Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 12 years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom This family room features air conditioning, minibar and sea view. Room Facilities: • Minibar • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Free toiletries • Bathroom • Cable channels • Ocean view Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Room with Double Beds 2 full beds	Show prices
댴 Private bathroom Room Size 365 ft² This double room has air conditioning, cable TV and tile/marble floor. Room Facilities: • Minibar • Shower • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Free toiletries • Toilet • Bathroom • Cable channels • Interconnecting room(s) available • Tile/Marble floor • Towels • Linens Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Standard Room with Two Double Beds 2 full beds or 2 full beds	Show prices
댴 Private bathroom Room Size 365 ft² Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Minibar • Shower • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Free toiletries • Toilet • Bathroom • Cable channels • Interconnecting room(s) available • Tile/Marble floor Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Minibar • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Iron • Desk • Ironing facilities • Free toiletries • Bathroom • Cable channels • Bathtub or shower • Ocean view Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
댴 Private bathroom Room Size 345 ft² Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: • Minibar • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Free toiletries • Bathroom • Cable channels • Bathtub or shower Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Romantic Room with Ocean View 1 king bed	Show prices
댴 Private bathroom Room Size 334 ft² Features a bottle of wine, bathrobes, slippers and discounted massage treatments. Room Facilities: • Minibar • Safe • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Free toiletries • Bathroom • Slippers • Cable channels • Bathtub or shower • View Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children

Just booked in Cancún: 15 hotels like Krystal Cancun were just booked

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Area Info – Guests loved walking around the neighborhood!

Closest Landmarks

Coco Bongo 0.1 miles
The City Nightclub 0.2 miles
La Isla Shopping Mall 2 miles
Kukulcan Plaza 2.7 miles
Luxury Avenue 2.7 miles
Backstage Theatre 2.9 miles
Mayan Museum 4.6 miles
Cancun Bullfight ring 5 miles
AMERIMED Hospital Cancun 5 miles
National park El Garrafón 5.1 miles

Restaurants & Markets

Oxxo Supermarket 0.2 miles

Closest Airports

Cancun Airport 10.7 miles
Cozumel Airport 44.7 miles

What Travelers Love About This Location

“Absolutely amazing beach! The best beach I've ever been to. This Hotel is ideally situated in the middle of everything. Not just the best part of the beach but so close to shops and the Resort had every facility possible. If possible book your day trips ie. XCaret & Chichen Itza through an outside agent as the Hotel tour company is only interested in time shares. If possible hire a car and go there yourself as it is much cheaper and easier than a long day's bus ride.”

Wendy

Australia

“I like the appearance very modern and the cleanliness of the entire Hotel facility. The feeling of the resort felt very upscale and comfortable.”

Shawn

United States of America

“The view and beach and pools were beautiful.”

Unique

United States of America

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3 Restaurants On Site

Hacienda el Mortero

Food: Mexican

Menu: À la carte
Aquamarina

Food: International

Menu: Buffet
Las Velas

Food: International

Menu: Buffet & À La Carte

5 Reasons to Choose Krystal Cancun

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

Facilities of Krystal Cancun

Good to Know Krystal Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! Up to two children under 12 years stay free of charge when using existing beds.

Any additional older children or adults are charged USD 35 per person per night when using existing beds.

The maximum number of extra beds in a room is 1.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

Or, take a look at these appealing alternatives:

Senor Frogs Hostel has a location score of 9.8

See the 30 best hotels in Cancún, based on 68,705 verified hotel reviews on Booking.com.

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

Reviewed: April 23, 2018

Elliott
United States of America
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉To pushy to sell their vacation plans. They offered us a FREE breakfast but 1,5 hours of our time. Took us 5 hours. Every time we said we are leaving they sent a different person. Some nice sellers some a bit rudes. We lost a full morning in the business room with them. Also we couldn’t enjoy the breakfast since the seller was pushing us to go and see the suites. Don’t fall it to that. Better pay your own breakfast and enjoy it.

Stayed in April 2018
Reviewed: April 23, 2018

Laura
Germany
Age group: 25 – 34

5 helpful votes
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
눇The hotel is very good located, on the beach and exactly where the bars and restaurants. This thing could be also annoying during the night when you want to sleep and the music from the clubs outside is very loud. One of the Vallet guys was very helpful and funny when i saw unfortunatelly the bottle of champagne for the birthday of my boyfriend was not in the room. So that my boyfriend doesnt notice anything he invented a bathroom/ hot water problem and the staff must come and solve it.

Stayed in April 2018
Reviewed: April 22, 2018

Pierre
Switzerland
4.0

“not really impressed”
- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
눉Room, bathroom, restaurant and food. Problem to charge my room for the meal at the restaurant
눇The sea

Stayed in April 2018
Reviewed: April 20, 2018

tomchendodo
China
Age group: 35 – 44
5.4

“When I checked, the staff was very very unprofessional. Pls refer to the photo attached.”
- • Leisure trip
- • Couple
- • Romantic Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
눉When I checked, the staff was very very unprofessional. I asked him to give me invoice, he said no need. He had no right to say that because I need. Finally, he printed an unprofessional receipt, but he made mistake of 2 night records of my 3 nights stay. When I told him about his mistake and request him in a polite way to correct it. He was very impatient. It my first time to see a hotel staff in the front desk acting like this during my 18 years traveling. His name is ALONSO.

Stayed in April 2018
Reviewed: April 14, 2018

Johnie
Belize
9.6

“Krystal cancun x3”
- • Leisure trip
- • Couple
- • Romantic Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
눉Check inn takes forever
눇Location

Stayed in March 2018
Reviewed: April 11, 2018

Tony
Seychelles
6.7

“Ideally located. Affordable. Very friendly staff”
- • Business trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 6 nights
눇Overall experience was a good one. Staff very friendly but a bit lost...took ages to check-in and check-out. Room service was slow. Breakfast was good but room for improvement in terms of taste and variety. The room very clean, bed comfy. However, hotel infrastructure in need of some repair especially bathroom.

Stayed in March 2018
Reviewed: April 10, 2018

Orlando
United States of America

2 helpful votes
10

“Love the Krystal”
- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉Nothing. Not the first time here. Could use USB charging station in room.
눇Best view in Cancun down the beach. Lots of lounge space, pool area is huge, beach cabanas have Cabana service, close to center, sushi, Starbucks, dining options, convenience store, Kids Corner, reliable and knowledgeable staff, pool tables and beautiful Lobby. Have stayed here before. Close walk two other options looting ferry to Isla Mujeres.

Stayed in April 2018
Reviewed: April 8, 2018

Marc
United Kingdom
5.8

“As a hospitality professional, Would not go back, poor service, staff and hotel.”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
눉Rude reception supervisor and had to complain to the hotel manager, first room given was dirty, tv and telephone not working, left our bags unattended on arrival, made it complicated to charge items to our room, promised a late check out at 14.00 and called 3 times to leave our room between 12.00-14.00.Breakfast on offer average at best . Made our stay complicated, unpleasant as if we were doing them a favour.
눇central location

Stayed in April 2018
Reviewed: April 5, 2018

Vera
Austria
6.3

Pleasant
- • Business trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 3 nights
눉hotel full of kids partying in the lobby. extremly loud during the nights not the best price for value
눇great breakfast and good wifi

Stayed in March 2018
Reviewed: April 3, 2018

Alicia
United Kingdom
5.0

“Just adequate”
- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉Staff and room( need a serious renovation)
눇DIRTY towels, rude, cocky staff

Stayed in March 2018
Reviewed: April 3, 2018

He
Mexico
6.3

Pleasant
- • Leisure trip
- • Group of friends
- • Deluxe Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
눉The music in the night is too noisy.
눇A good location,the beach is beautiful

Stayed in April 2018
Reviewed: April 2, 2018

Kaila
Australia

1 helpful vote
7.9

“Great location, good rooms, club room not worth the extra $”
- • Leisure trip
- • Couple
- • Club Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
눉Cost of hotel was very expensive and club room was not worth it. Very little food and only 2 bottles of wine between everyone, not even kept on ice
눇Great rooms and pool, access to beach and close to shops, restaurants and nightlife

Stayed in March 2018
Reviewed: April 2, 2018

Latisha
United States of America
Age group: 35 – 44
10

“Great stay”
- • Leisure trip
- • Group of friends
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
눉Taxi drivers
눇Everything was close by and the staff was amazing

Stayed in April 2018
Reviewed: March 30, 2018

Vanessa
Mexico
8.3

Very Good
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
눇The beach

Stayed in March 2018
Reviewed: March 28, 2018

Anonymous
United States of America
6.7

Pleasant
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉The room could have been cleaner.
눇Antonio and Cruz were great helping us set up excursions.

Stayed in March 2018

Krystal Cancun

Most Popular Facilities

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See availability Area Info – Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks

Most Popular Landmarks

Restaurants & Markets

Closest Airports

What Travelers Love About This Location

Hacienda el Mortero

Aquamarina

Las Velas

5 Reasons to Choose Krystal Cancun

Why book with us?

See availability Facilities of Krystal Cancun

Most Popular Facilities

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Pool and Spa

Pets

Activities

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Newest Reviews for Krystal Cancun

Elliott

Laura

Pierre

tomchendodo

Johnie

Tony

Orlando

Marc

Vera

Alicia

He

Kaila

Latisha

Vanessa

Anonymous

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Area Info – Guests loved walking around the neighborhood!

Facilities of Krystal Cancun

Good to Know Krystal Cancun takes special requests – add in the next step!