Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico, Paseo Kukulcan Km 9 lotes 9 y 9 A, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $112 per night (We Price Match)
Rating: 7.8

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,154)

Resort Krystal Cancun

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Beach. This property is either next to the beach or will have its own private access.

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico –

The swimming pool at or near Krystal Cancun

A bed or beds in a room at Krystal Cancun

A general sea view or a sea view taken from the resort

A restaurant or other place to eat at Krystal Cancun

The building where the resort is located

The lobby or reception area at Krystal Cancun

A television and/or entertainment center at Krystal Cancun

*8.7* Coco Bongo: only 2 minutes away! (550 feet by foot)

Cancun Convention Center: only 4 minutes away! (850 feet by foot)

I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool enough. 2. Card keys quit working twice. 3. Two false fire alarms , late at night. I liked was : 1. View of ocean 2. Pool and beach area. 3. Closeness to main attractions 4.

Manuel, United States of America

Although there’s a little bit of sargazo around the shore, it’s nothing compared to the beaches in Playa del Carmen.

Jairo, United States of America

Walking distance to the nightlife and restaurants.

Jr, United States of America

Great food and the hospital from the staff from the bar and restaurant were excellent. Great location and the hotel is very clean and organize. The room was a great size and the tv Chanel were appropriate

Juan, Georgia

The hotel locations the staff all willing to help and the service excellent

Francisco, United States of America

Terrible even the foot Is Jesus god awful. Don’t waste you’re time staf if horrendous

Nicole, United States of America

Location is great, beach is great, breakfast is good.

Gilberto, Mexico

Everything was walking distance. Beach was beautiful. Hotel was beautiful.

Nadine, United States of America

It's really close to the party zone. The staff and facilities were really nice. The beach area was awesome and really accesible. The room was clean and comfortable.

Mauricio, El Salvador

The all-inclusive is great! Unlimited food and drinks, the cocktails were amazing, the staff on ground were really polite. The brekfat buffet had a good variety, the hotel was close to the beach and great walking distance to the strip.

Renee, Australia

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9.0

Excellent location!
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What guests loved the most:
“I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool...”

Manuel United States of America
“Although there’s a little bit of sargazo around the shore, it’s nothing compared to the beaches in Playa del Carmen.”

Jairo United States of America
“Walking distance to the nightlife and restaurants.”

Jr United States of America
“Great food and the hospital from the staff from the bar and restaurant were excellent. Great location and the hotel is very clean and organize. ”

Juan Georgia
“The hotel locations the staff all willing to help and the service excellent”

Francisco United States of America
“Terrible even the foot Is Jesus god awful. Don’t waste you’re time staf if horrendous”

Nicole United States of America
“Location is great, beach is great, breakfast is good.”

Gilberto Mexico
“Everything was walking distance. Beach was beautiful. Hotel was beautiful.”

Nadine United States of America
“It's really close to the party zone. The staff and facilities were really nice. The beach area was awesome and really accesible. The room was clean and comfortable.”

Mauricio El Salvador
“The all-inclusive is great! Unlimited food and drinks, the cocktails were amazing, the staff on ground were really polite. ”

Renee Australia

One of our top picks in Cancún.This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Each room at Krystal Cancun provides air conditioning. A safe is available in every room.

The Krystal offers on-site car rental services. Other services include a business center, laundry facilities and a tour desk.

Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars.

Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

This is our guests' favorite part of Cancún, according to independent reviews.

This property also has one of the top-rated locations in Cancún! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

We speak your language!

Krystal Cancun has been welcoming Booking.com guests since Jun 9, 2009

Missing some information?

Brilliant!

Most Popular Facilities

Free WiFi

Beachfront

Swimming pool

Free parking

Family rooms

Outdoor pool

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“ocean view”
55 related reviews

“breakfast buffet”
34 related reviews

“pool area”
30 related reviews

“boutique style”

Located in the top-rated area in Cancún, this property has an excellent location score of 9.0!

Breakfast Info

Buffet

Free Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Spa

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Krystal Cancun?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Club Room with Ocean View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Features access to Krystal Club with free continental breakfast and evening appetizers. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Standard Room with Two Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Romantic Room with Ocean View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room rate includes: - 1 bottle of wine - free continental breakfast - discounted massage treatments - evening appetizers Room Facilities: • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Extra long beds (> 6.5 ft) • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Deluxe Room with Ocean View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king bed or 2 double beds. There is a flat-screen TV, safe and minibar. Guests can make long distance calls by opening credit at check-in. Connecting rooms are available. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Family Studio (2 Adults + 2 Children) with Sea View 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This family room features air conditioning, mini-bar and sea view. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • Ocean view • Towels • Linens • Dining table • Clothes rack • Sofa bed Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deal of the Day 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room has a tile/marble floor, air conditioning and cable TV. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Standard King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room features a mini-bar and air conditioning Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Extra long beds (> 6.5 ft) • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Room with Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room has air conditioning, cable TV and tile/marble floor. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Cable channels • Interconnecting room(s) available • Flat-screen TV • Tile/Marble floor • View • City view • Towels • Linens • Dining table • Clothes rack Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Just booked in Cancún 1 property like Krystal Cancun was just booked in the last 15 minutes

An Inside Look at Krystal Cancun

Make sure your stay in paradise is perfect by reserving in Krystal Cancun, located at the heart of Punta Cancun activities and entertainment. Once you go through our doors you can forget stress and relax in our white sand beaches, dip into our panoramic pool or enjoy a massage at our spa. Our goal is to make you feel relaxed.

Area Info – Guests loved walking around the neighborhood!

Closest Landmarks *

Coco Bongo
0.1 miles
The City Nightclub
0.2 miles
La Isla Shopping Mall
2 miles
Kukulcan Plaza
2.7 miles
Luxury Avenue
2.7 miles
Backstage Theatre
2.9 miles
Mayan Museum
4.6 miles
Cancun Bullfight ring
5 miles
AMERIMED Hospital Cancun
5 miles
National park El Garrafón
5.1 miles

Restaurants & Markets *

Oxxo Supermarket
0.2 miles

Beaches in the Neighborhood

Playa Gaviota Azul White sand
Swimming, Surfing

350 feet
Caracol White sand
Swimming, Food & Drink, Water Sports

700 feet
Playa Punta Cancun White sand
Swimming, Water Sports

850 feet
Playa Chac Mool White sand
Water Sports

1,350 feet
Playa Tortugas White sand
Swimming

2,800 feet

Closest Airports *

Cancun Airport
10.7 miles
Cozumel Airport
44.7 miles

What Travelers Love About This Location

“The location was really great. There is a beautiful lagune in front of the hotel. Few minutes walking are many bars and clubs.”

David

Mexico

9.5

“Very nice view, swimming pool and beach. And a large and comfortable bedroom”

Arnaud

France

9.1

“Beach lifeguard is good. Great view”

Gayeonpark

South Korea

9.5

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

Hacienda el Mortero

Food: Mexican

Menu: À la carte
Aquamarina

Food: International

Menu: Buffet
Las Velas

Food: International

Menu: Buffet & À La Carte

5 reasons to choose Krystal Cancun

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Cancún

House Rules Krystal Cancun takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 4 years	Can use an existing bed	FREE
5 - 12 years	Can use an existing bed	$45 per child, per night
13 - 17 years	Can use an existing bed	$99 per child, per night

The maximum number of children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No cribs are available

No extra beds are available

Pets

Pets are not allowed.

Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Hotel will request at the check an environmental fee of 24.18 MXN per room and per night.

Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00

Restrictions for breakfast:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 8.00
Children older than 13, additional fee USD 16.00

“I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool enough. 2. Card keys quit working twice. 3. Two false fire alarms , late at night. I liked was : 1. View of ocean 2. Pool and beach area. 3. Closeness to main attractions 4.”

Manuel

United States of America

“Great food and the hospital from the staff from the bar and restaurant were excellent. Great location and the hotel is very clean and organize. The room was a great size and the tv Chanel were appropriate”

Juan

Georgia

“The all-inclusive is great! Unlimited food and drinks, the cocktails were amazing, the staff on ground were really polite. The brekfat buffet had a good variety, the hotel was close to the beach and great walking distance to the strip.”

Renee

Australia

See all guest reviews for Krystal Cancun

Newest Reviews for Krystal Cancun

Reviewed: June 13, 2019

manuel
United States of America
5.8

“would stay here again, facility is being let go to subpar standards”
- • Leisure trip
- • Family with young children
- • Club Room with Ocean View
- • Stayed 7 nights
- • Submitted from a mobile device
I didnt like was: 1.Room AC was not working well. I had them come out, only to tell me it is fine. I'm a General Contractor, it is not fine. A had to run continuously and still was not cool enough. 2. Card keys quit working twice. 3. Two false fire alarms , late at night. I liked was : 1. View of ocean 2. Pool and beach area. 3. Closeness to main attractions 4.

Stayed in June 2019
Reviewed: June 11, 2019

Cecilia
United States of America
Age group: 45 – 54
3.8

Poor
- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Pool was outdated. Some Staff not so friendly and helpful all inclusive was false advertising
Close to some places

Stayed in June 2019
Reviewed: June 4, 2019

Tesha
United States of America
10

Exceptional
- • Leisure trip
- • Group of friends
- • Submitted from a mobile device
That you could not bring in guest
The cleanliness
Reviewed: June 1, 2019

Anonymous
United States of America
7.5

Good
- • Family with young children
- • Room with Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
the beach is horrible, dirty and very bad smell
What I love about the property is the staff and the attention

Stayed in June 2019
Reviewed: May 29, 2019

Richard
United States of America
10

“Good stay”
- • Leisure trip
- • Group of friends
- • Room with Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Was not able to bring outside guest
Location and staff

Stayed in May 2019
Reviewed: May 24, 2019

Jairo
United States of America
10

“Beautiful beach views”
- • Business trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
Although there’s a little bit of sargazo around the shore, it’s nothing compared to the beaches in Playa del Carmen.

Stayed in May 2019
Reviewed: May 24, 2019

Arda
Turkey
Age group: 35 – 44

1 helpful vote
2.5

Very Poor
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We couldnt sleep all night because of the night clubs noises and left hotel one night earlier ... We asked for someone to explain but nobody cares! After check out some one comes and says sorry and they filled me a form thats all ... its a holiday and you cant sleep
Nothing at all

Stayed in May 2019
Reviewed: May 23, 2019

Mario
United States of America
10

“One of the best times and stays that I’ve been here in Cancun”
- • Leisure trip
- • Couple
- • Club Room with Ocean View
- • Stayed 7 nights
- • Submitted from a mobile device
Ice machines never worked
Excellent staff, great location!

Stayed in May 2019
Reviewed: May 21, 2019

Anonymous
United States of America
9.2

Awesome
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
My cousin and I had used the safe box & we put our passports in there and our money. We decided to go clubbing that night and the next morning someone stealed a couple of hundreds from my wallet when I had left my wallet in the safe box.
I loved our view from our bedroom.

Stayed in April 2019
Reviewed: May 19, 2019

Ali
New Zealand
3.3

Poor
- • Business trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
Safe was faulty Call to repair no one came Next day diamond earrings were stolen

Stayed in May 2019
Reviewed: May 16, 2019

Hannes
South Africa

1 helpful vote
7.5

Good
- • Business trip
- • Solo traveler
- • Room with Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Staff at breakfast is unfriendly
Location

Stayed in May 2019
Reviewed: May 9, 2019

Jr
United States of America
3.3

“Unit problems ”
- • Leisure trip
- • Couple
- • Deluxe Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
Called several times about the air conditioning unit not cooling enough and leaking water in the bedroom. Maintenance said it was the balcony door was not closed properly. When they popped the door back into place they said the air would be cooler now since it wouldn’t be escaping and there wouldn’t be leaking. This was in the early afternoon by late evening it still wasn’t cooling and the unit was still leaking but not as much. What was worse is that whatever made the leak in one room was making the unit leak in the bathroom over the access hatch over the toilet. We were done with the unit by day 2 and left to another hotel. There was also the issue of the sargassum bloom of seaweed/algae that was affecting the entire Cancun coast so the pool was jammed packed with guests. We ended up finding a resort on isla mujeres that wasn’t affected and had swimmable beaches Only took us a 20 minute ferry ride from Cancun.
Walking distance to the nightlife and restaurants.

Stayed in May 2019
Reviewed: May 8, 2019

Enrique
Mexico
8.8

Excellent
- • Leisure trip
- • Couple
- • Room with Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
It needs up-keeping
Location is fantastic

Stayed in May 2019
Reviewed: May 6, 2019

Daniel
Germany

2 helpful votes
5.0

“Such unfriendly treatment ”
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The front desk staff was in a manner unfriendly that I can’t go low enough for staff friendliness rating. Made me believe I might be able to check in earlier and made me return hourly, just nothing happened about earlier checkin other than I wasted time. They way they decided collectively to talk to me was worst manners and felt like them ganging up on me. I was asked if I understand the concept of a checkin. I think they don’t understand concept of customer satisfaction being influenced by tone and manners. Also long waiting line. Rooms can be noisy with discotheques nearby.
Clean room, large, very happy with that.

Stayed in May 2019
Reviewed: May 1, 2019

Priscilla
Panama
Age group: 35 – 44

5 helpful votes
5.8

Okay
- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Toilet didnt work. My room was 300 steps from the lobby
Location

Stayed in April 2019

Resort Krystal Cancun

Krystal Cancun This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

Bookers love...

Availability

Room Facilities:

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Parking:

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See availability Area Info – Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

Restaurants & Markets *

Beaches in the Neighborhood

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

Hacienda el Mortero

Aquamarina

Las Velas

5 reasons to choose Krystal Cancun

Why book with us?

See availability Resort Facilities at Krystal Cancun

Most Popular Facilities

Outdoors

Pets

Activities

Food & Drink

Internet

Parking

Pool and Spa

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

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Krystal Cancun

Area Info – Guests loved walking around the neighborhood!

Resort Facilities at Krystal Cancun

House Rules Krystal Cancun takes special requests – add in the next step!