You might be eligible for a Genius discount at Krystal Ixtapa. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

Providing an ideal beachfront location in the center of Ixtapa's hotel district, this hotel offers on-site dining options along with comfortable accommodations and friendly, multi-lingual services. The Krystal Ixtapa provides everything needed for a relaxing and enjoyable stay, including an on-site gift shop, activities for kids and indoor and outdoor swimming pools. Guests can also dine at one of the hotel's several on-site restaurants or relaxing with a cocktail from one of the bars. Guests at the Krystal Ixtapa can easily discover a variety of recreational activities only moments away. Deep-sea fishing, golfing, shopping, swimming and sailing are all available nearby.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Buffet

Free private parking


Sign in, save money

Sign in, save money

Sign in to see if you can save 10% or more at this property.

Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 full beds
2 full beds
or
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Guest reviews
Review score
Guest review summary
This is an automated summary based on 155 reviews from the past 12 months.
Guests positively mentioned the accommodation's prime <b>location</b> and delightful <b>breakfast</b>. However, there were mixed reviews about the staff's helpfulness and the restaurant's food quality. <b>Room comfort</b> and the <b>swimming pool</b> also received varied feedback, with some guests noting maintenance issues.
Was this guest review summary helpful?
/

Categories:

Staff
8.0
Facilities
7.3
Cleanliness
7.8
Comfort
7.9
Value for money
7.2
Location
8.8
Free Wifi
7.0
Low score for Ixtapa
Select topics to read reviews:

Guests who stayed here loved

  • Marisela
    United States of America United States of America
    Loved that is was beachfront and everything was easily accessible. The resort was beautiful and well maintained. I loved that they had different restaurants onsite and even a taco truck!
  • M
    Mark
    United States of America United States of America
    Food: All was good, fruit fantastic, OJ the best in the world. Great room, view, and shower. CNN great. Reading ideal.
  • Kurt
    United States of America United States of America
    Staff was very friendly and accommodating. Food was good. Our rooms were cleaned very well.
  • Orozco
    United States of America United States of America
    All from krystal Ixtapa was good but not from booking .com
  • Luz
    United States of America United States of America
    The young man at the front desk was very friendly and respectful. The ceviche bar is excellent!
  • Astaroth
    Mexico Mexico
    Excellent amenities and good food quality overall.
  • Margo
    Mexico Mexico
    Great location, comfortable rooms, nice staff, close to shopping and restaurants
  • Sandra
    United States of America United States of America
    the breakfast was a buffet style, ready good. the location was perfect to walk to the local stores and private entrance to the beach.
  • Akachi12
    United States of America United States of America
    Staff was very friendly and went of their way to help. Our room had a phenomenal ocean view.
  • Jesus
    Mexico Mexico
    Everything went just as planned I could have asked for more. Thanks to all staff. I would definitely stay there again.

Hotel area info

Restaurants
5 Restaurants On Site

  • Bogart's
    • Cuisine
      International
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • Cinque Terre
    • Cuisine
      Italian
    • Open for
      Dinner
    • Ambience
      Family-friendly
  • Aquamarina Café
    • Cuisine
      Local
    • Open for
      Breakfast • Dinner
  • Las Velas
    • Cuisine
      Local
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly
  • Paseo por México
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly

Amenities of Krystal Ixtapa

Most popular amenities

  • 2 swimming pools
  • Beachfront
  • Free Wifi
  • Free parking
  • Fitness center
  • Spa
  • Non-smoking rooms
  • Bar
  • Private beach area
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Private Bathroom
  • Free toiletries
  • Hairdryer
  • Shower

View

  • View

Outdoors

  • Beachfront
  • Private beach area
  • Balcony
  • Garden

Activities

  • Bicycle rental
  • Bike tours
  • Beach
  • Water park
  • Evening entertainment
  • Kids' club
  • Nightclub/DJ
    Additional charge
  • Entertainment staff
  • Karaoke
  • Pool table
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge

Media & Technology

  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Snack bar
  • Bar

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available at a location nearby (reservation is not needed).

  • Parking garage

Services

  • Concierge
  • Baggage storage
  • Tour desk
  • Babysitting/Child services
    Additional charge
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
  • Room service

Front Desk Services

  • Invoice provided

Entertainment & Family Services

  • Outdoor play equipment for kids

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe

General

  • Convenience store on site
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Waterslide
  • Pool/Beach towels
  • Beach chairs/Loungers

Pool 2 – outdoor (kids)Free!

  • Suitable for kids

Spa

  • Kids' pool
  • Fitness
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center

Languages Spoken

  • English
  • Spanish

House rules
Krystal Ixtapa takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

The Hotel offers a Gala Dinner for Christmas and New Year's Eve only for reservations with an All-inclusive rate plan. For more information please contact the property directly with the contact details provided in your confirmation.

The property has the Stay Safe & Clean Sanitary Certification.

Reservations above 5 rooms will apply a policy group, property will be in contact with you in order to deliver terms and conditions.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Krystal Ixtapa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Krystal Ixtapa

  • Guests staying at Krystal Ixtapa can enjoy a highly-rated breakfast during their stay (guest review score: 5.2).

    Breakfast option(s) include:

    • Buffet

  • Room options at Krystal Ixtapa include:

    • Double

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Krystal Ixtapa has 5 restaurants:

    • Paseo por México
    • Aquamarina Café
    • Las Velas
    • Cinque Terre
    • Bogart's

  • Check-in at Krystal Ixtapa is from 4:00 PM, and check-out is until 12:00 PM.

  • Krystal Ixtapa is 1,950 feet from the center of Ixtapa. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 500 feet from Krystal Ixtapa. All distances are measured in straight lines. Actual travel distances may vary.

  • Krystal Ixtapa offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Playground
    • Pool table
    • Game room
    • Karaoke
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Water park
    • Beachfront
    • Entertainment staff
    • Beach
    • Spa facilities
    • Bike tours
    • Nightclub/DJ
    • Swimming pool
    • Bicycle rental
    • Fitness
    • Private beach area

  • Yes, Krystal Ixtapa is popular with guests booking family stays.

  • The prices at Krystal Ixtapa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.