Dear guest, Thank you for contacting us! Regarding your request allow me to provide you the following information. At Now Jade, these amenities include: Limitless access to gourmet á la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and live nightly entertainment Theme parties, oceanfront bars, and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi* and free international calling to the US, Canada, and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities, and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury® for reconnecting every generation *Three devices per room Warm regards, Anahí Acosta Social Media Coordinator

Dear guest, Sunny greetings from Now Jade Riviera Cancun! All our guest are value and pampered for us. As for the preferred rooms category please allow me to inform you the additional benefits: * Personalized check-in and check-out with a concierge service *Access to the private Preferred Club lounge *Access to the adults-only pool * Jacuzzi on balcony * Separate living room *Access to Mercure restaurant for a la carte breakfast. From 8am to 10 am. * Two 32” LCD TVs * Upgraded mini-bar service *Bathroom with double sinks and rain shower * Special box for private room service delivery *service menu Pillow menu *Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge Reservations Department Best regards

Dear valued guest, Thank you for contacting us, we hope you are having a wonderful day! Regarding your request, allow me to provide you the following information. What is the best time of year to go to Puerto Morelos in Mexico? Here are some average weather facts we collected from our historical climate data: On average, the temperatures are always high. The months May, June, July, August, September, November and December have a high chance of precipitation. On average, the warmest month is August. On average, the coolest month is December. October is the wettest month. This month should be avoided if you are not a big fan of rain. March is the driest month. We hope we have the pleasure of welcoming you to Now Jade very soon. Warm regards, Anahí Acosta Social Media Coordinator

Dear guest, We provide complimentary Antigens test for our US guests traveling back to US with a minimum 3 nights stay. Subject to changes, please confirm the applicable conditions at the time of making the reservation. Kind regards

Now Jade Riviera Cancun is a Family Resort

Dear Guest, Yes we are offering free covid tests for our US travelers with a minimun stay of 3 nights. The free test is an Antigens test.

Dear guest, We have complimentary decoration and amenities for birthdays, honeymoon and anniversary. We are sure you will enjoy your special date with us.

Dear guest, all drinks and meals are included including alcohol and the access to our all our restaurants. We look forward to your visit!

Dear guest we have 5 restaurants available and a 24 hour café, no reservation needed for the restaurants with the exception of the teppanyaki tables.

Dear guest Yes we have free WIFI available on all our rooms Kind regards!

Dear guest, Our preferred club rooms include jacuzzi on the room balcony, special in room amenities & exclusive access to our Preferred Adults only pool and lounge preferred with A/C, WIFI and premium drinks. Kind regards

Dear guest Greetings from Now Jade Riviera Cancun! Thank you for contacting us and for your preference With pleasure we send you information, we could have some email Best Regards Rservations Department

Dear guest, Normally you will arrive to Cancun airport which is 19 minutes from the hotel. Thank you!

Dear guest, Our preferred club room has access to the preferred only pool it is necessary to be at least 18 years old to access to this pool. Kind regards

Dear guest, We have karaoke, videogames and activities on the Core zone for teens it is open from 9 to 5 pm also there is available tennis/ basketball/ soccer driving range,archery, batting cage and much more on site. We are sure you will love it

We have conjointed rooms, but they are subject to availability, and booking them is only possible directly through our reservation staff members. Best regards

Thank you for your interest. Ours is a family resort, so guests of all ages are allowed here. The legal drinking age in Mexico is 18 years old. Best regards.

Smoking is just permitted in the designated areas. Best regards.

Dear guest we have activities for little children available in the resort.Would you be so kind to confirm what kind of tickets are you referring to? Reservation includes hotel room and all inclusive meals only, tickets to other activities have a fee

Dear guest, You can access to the beach cabanas with no extra cost, you can request it directly with our concierge team at the time of arrival. Thank you