• Ocean view
  • Pet friendly
  • Pool 1 – outdoor
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk

Experience World-class Service at Dreams Sapphire Resort & Spa

Located on the Caribbean seafront, just 20 min from the airport, Dreams Sapphire Resort & Spa features 2 outdoor swimming pools, a water park(min. height 1.1mts) and splash park for children(at explorers club) and luxurious rooms with sea or tropical garden views. Free on-site parking is available. The spa at Dreams Sapphire Resort & Spa includes a Temazcal steam bath, private oceanfront treatment cabins and a fitness center. All newly renovated rooms have a private balcony or terrace with views of the Caribbean Sea or the tropical garden, plus new room categories such as Family Junior Suite, Master Suite and Swim outs. The mini bar including soft drinks, bottled water and beer is replenished daily. 24-hour room service is also available. Guests can choose from a range of cuisines at one of the resort's 6 restaurants, including Mexican, French, Pan-Asian, Mediterranean, Seafood and fine steaks or an international buffet. There are also several outdoor bars and lounges, and live entertainment. Dreams Sapphire Resort & Spa offers a variety of outdoor activities, including beach and pool aerobics, tennis, eurobungee or watersports(non motorized). A free green fee is available at a nearby golf course. AMResorts® launches its new CleanComplete Verification ™ quality and hygiene program. The campaign will focus on our commitment to guest wellness as we redefine the Unlimited-Luxury® all-inclusive resort experience with even higher safety and hygiene limitations. Its purpose is to instill confidence and reassurance during the vacation selection process and especially for future vacations at an AMResorts® brand property, which in turn will continue to foster and strengthen guest loyalty. Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and the guest experience from welcome to departure. Each property has implemented the industry's latest Infection Spread Prevention (POSI) audit solution through POSI verification from Cristal International Standards®. All AMResorts® brand properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing risk of hazards. food safety.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Dreams Sapphire Resort & Spa has been welcoming Booking.com guests since Sep 20, 2011
Hotel chain/brand:
Dreams Resorts & Spa

Property Highlights

Top Location: Highly rated by recent guests (8.2)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 full beds
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Travel Sustainable Level 3+
This property has made significant commitments towards sustainability by subscribing to one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.6
Comfort
8.7
Value for money
8.1
Location
8.2
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Rudow
    United States of AmericaUnited States of America
    The staff was friendly and so kind. We loved the nightly shows and our kids had such a blast at kids camp everyday. They didn’t want to leave.
  • Patrick
    United States of AmericaUnited States of America
    Breakfast was outstanding. Service was exceptional. Location was excellent
  • James
    United States of AmericaUnited States of America
    This resort was amazing! Everything was so clean, the food was amazing, and the staff was great! I loved how you didn't need to make reservations for any meals, and that everything was open later for the night owls like us! It was also much more...
  • David
    United States of AmericaUnited States of America
    We loved the pool area, the cleanliness of the hotel. The rooms were great, spacious and clean! The staff was so friendly and nice. They kept us happy and never needing anything more. Absolutely loved Gabby and Felix at the pool and the activities...
  • Shawn
    United States of AmericaUnited States of America
    Staff was amazingly friendly and motivating to partake in the activities. Moises was so wonderful at breakfast in the morning and Lucy and Iris were so kind in the Coco Cafe and Johann at the pool and Fabian the DJ in the Sports Bar. Just...
  • Carlisle
    United States of AmericaUnited States of America
    The staff they had was exceptional. Very polite, going above and beyond to make sure we had everything we needed and more. Special shout out to Omar and Vicente (not sure of the spelling.) Great planned activities. Food was good, enough variety,...
  • Moore
    United States of AmericaUnited States of America
    The staffing team went above and beyond they are amazing 👏 😍 🙌
  • Sam
    United States of AmericaUnited States of America
    The resort was clean and the staff was very helpful.
  • Oscar
    United States of AmericaUnited States of America
    Staff is just beyond amazing at all levels... Chefs Claudia, Rosario, Alberto, Daniel and team were just exceptional!!! The rest of the staff Willi, Saul, Moises, Alejandro, Feddy (bellman) Great. Vicente, Natividad and Guadalupe (Pool) Great and...
  • Dale
    United States of AmericaUnited States of America
    Everyone we dealt with at the resort were FABULOUS!!!
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Is dinner and lunch included in the price?

    Yes, it is! Our Unlimited-Luxury® where everything is included:  Limitless access to gourmet à la carte dining options without reservations required..
    Answered on 6 September 2019
  • Is the airport to hotel shuttle included in the price?

    Good Afternoon, The shuttle no is included. Best Regards
    Answered on 13 February 2020
  • Are you still open if you enter in red zone? I heard the case are going up again? We are booked from the 5/6/21 until 17/6/21!

    At the moment we have not received any official information from the local or federal government.
    Answered on 18 May 2021
  • Do i need Covid test to arrive to Mexico from uk?

    As today, no proof is required. We recommend that you always consult the official government pages
    Answered on 18 May 2021
  • I’m in a wheelchair. Can I be guaranteed a first floor preferred room?

    We can add the notes in the reservation, But this are subject to availability
    Answered on 24 March 2021
  • my husband's Ina wheel chair can he get to the beach area

    Dear Guest, Regarding to your question, we could add the special request to be assigned as close as possible to the beach. The Beach is near and just ..
    Answered on 19 October 2021
  • Still looking?

Area info *

Restaurants
8 Restaurants On Site

  • Bordeaux
    • Cuisine
      French
    • Open for
      Dinner
    • Ambience
      Romantic
    • Dietary options
      Gluten-free • Dairy-free
  • Himitsu
    • Cuisine
      Asian
    • Open for
      Dinner
    • Dietary options
      Gluten-free • Dairy-free
  • El Patio
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Dietary options
      Gluten-free • Dairy-free
  • Coco Cafe
    • Open for
      Breakfast • Lunch • Dinner
  • World Cafe
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
  • Bluewater Grill
    • Open for
      Lunch • Dinner
  • Barefoot Grill
    • Open for
      Lunch
  • PortoFino
    • Cuisine
      Mediterranean
    • Open for
      Dinner

Resort Facilities at Dreams Sapphire Resort & Spa
Great facilities! Review score, 8.4

Most popular amenities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Non-smoking rooms
  • Spa
  • 8 restaurants
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Archery
  • Live sports events (broadcast)
  • Live music/Performance
  • Bike tours
  • Movie nights
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Snorkeling
    Additional charge
  • Diving
    Additional charge
  • Canoeing
    Additional charge
  • Darts
  • Windsurfing
  • Ping-pong
  • Pool table
  • Playground
  • Fishing
    Additional charge
  • Golf course (within 2 miles)
  • Tennis court
Living Area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Laptop safe
  • Chapel/Shrine
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
3 swimming pools
Pool 1 – outdoorFree!
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoorAdditional charge
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 3 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Waterslide
  • Pool/Beach towels
Spa
  • Kids' pool
  • Locker rooms
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Hot tub/Jacuzzi
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish

House rules

Dreams Sapphire Resort & Spa takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Mastercard Visa American Express Cash is not accepted Dreams Sapphire Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pet Policy, only dogs under 22 lbs / 10 kg are allowed, one dog per room per night and only in specific categories, at a cost of $ 65 per dog per night.
· Pets can only be in areas dedicated to them, within the hotel facilities. Pets are not allowed in the pools, fitness centers, spa, shops, golf course, or the beach; They should not be left alone in the room for a period longer than two hours and they should be leashed at all times, or in a pet bag when they are not in the room.
· Please remember that the number of pet rooms on the property is controlled and only available upon prior notification before your arrival, please contact the reservations department. The small pet program does not apply for certified animal services as required by law.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

FAQs about Dreams Sapphire Resort & Spa

  • Dreams Sapphire Resort & Spa offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Playground
    • Pool table
    • Snorkeling
    • Ping-pong
    • Diving
    • Fishing
    • Tennis court
    • Canoeing
    • Darts
    • Windsurfing
    • Golf course (within 2 miles)
    • Kids' club
    • Beachfront
    • Evening entertainment
    • Spa facilities
    • Movie nights
    • Tennis equipment
    • Locker rooms
    • Entertainment staff
    • Live music/Performance
    • Spa lounge/Relaxation area
    • Water sports facilities on site
    • Nightclub/DJ
    • Archery
    • Private beach area
    • Bike tours
    • Fitness
    • Beach
    • Spa/Wellness packages
    • Live sports events (broadcast)
    • Yoga classes
    • Swimming pool

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Dreams Sapphire Resort & Spa on this page.

  • Dreams Sapphire Resort & Spa has 8 restaurants:

    • PortoFino
    • Barefoot Grill
    • Bluewater Grill
    • Bordeaux
    • Himitsu
    • Coco Cafe
    • El Patio
    • World Cafe

  • Yes, Dreams Sapphire Resort & Spa is popular with guests booking family stays.

  • The prices at Dreams Sapphire Resort & Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Dreams Sapphire Resort & Spa is 2.4 miles from the center of Puerto Morelos. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Dreams Sapphire Resort & Spa include:

    • Suite
    • Studio
    • Double
    • Triple
    • Quad

  • Check-in at Dreams Sapphire Resort & Spa is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Dreams Sapphire Resort & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

    Breakfast option(s) include:

    • Continental