- not your typical Mexico resort. Doesn’t feel like a fast paced, Americanized party resort. - located in a jungle surrounded by nature - individual “casa’s” ranging in sizes that were well air conditioned despite the straw roofs. - good food - friendly staff, never felt pressured to tip - direct communication with staff via WhatsApp which was very convenient. ie: ready for a room cleaning? just let them know so you won’t be bothered by knocking when you want to sleep in. - loved all the art installations: everything on the resort reminded me of Burning Man

Annie Canada

The entire place is beautiful the food the drinks the service phenomenal. Our server Alberto was phenomenal going above and beyond to provide amazing service.

Ivanna United States of America

I love PPP for its concept and originality. Cabins, casitas, villas are built inside the jungle. Staying at one of them is one-of-the-kind experience. WiFi is surprisingly available all over the property, even at the beach front. I enjoyed many activities including hiking the walking path from one end to the other, and daily yoga, which is located right at the ocean front. My favorite PPP moment was eating breakfast in the early morning while watching the soft sunrise lights up the beach club area. The picture from this scenery is lovely.

Wendy Canada

highly conscious of protecting the environment. helpful staff.

Savitha United States of America

The hotel is lovely, the staff goes beyond to make you feel welcome. French toast for breakfast is a must. Lunch and dinner food is delicious.

Javier Colombia

The people were very nice. The concierge gal was very helpful. The room, pool on the rooftop, food, beach club and service was amazing.

Michael United States of America

Food options amazing, very great staff. Food, drinks, beach, privacy, art and location best in Tulum. Better than azulik because it has a private beach! Our host Javier was amazing and very nice always ready to help and recommendations. Even responded instantly when we needed something at midnight! Great stay thank you. Will return.

Taylor United States of America

Papaya Playa project was the quintessential location to remove yourself from the world and to "get away". The customer service was exceptional, they were overly friendly, made sure we were taken care of, and even assisted in booking/finding local activities to do. HUGE shout-out to Javier, for helping book the Cenote tours, suggesting the local bar/restaurant, and enrolling us in the breathe-work yoga experience.

Brian United States of America

beautiful beaches/pools/staff. Javier and Jessica were awesome and so friendly/helpful

Antonio United States of America

Front desk staff when we checked in were attentive, Javier who checked us out early in the morning was great, as was a different Javier who in the afternoon showed up to our room and would be our personal concierge. Eric (or Erin?) our evening server in the restaurant was also accommodating. Food was amazing. The sommelier friendly and informative. The beach - from rocky outcrops on each end - are part of Papaya Playa which was wonderful ensuring a great beach experience not interrupted by many shoreline peddlers or hotel guests from neighboring establishments. The bohemian vibe is fun and interesting. Some really unique souvenirs to be found in the many many shops. I've stayed at Papaya Playa 3 times now: 2006, 2008, and 2022. Although there's been a lot of change, the place has maintained it's own distinct character, that of a relaxed environment overlain by luxury that allows a guest to self-indulgently and shamelessly recharge.

Danielle United States of America