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About this property
Comfortable Accommodations: Hotel Colonial Playa del Carmen in Playa del Carmen offers air-conditioned rooms with private bathrooms, baths, work desks, and free toiletries. Each room includes a TV and a seating area with a sofa.
Exceptional Facilities: Guests enjoy a year-round outdoor swimming pool and free WiFi. Additional amenities include a paid shuttle service, elevator, 24-hour front desk, full-day security, tour desk, and luggage storage.
Dining Experience: An American breakfast is served with warm dishes and fruits. The hotel provides a comfortable environment for relaxation and leisure.
Prime Location: Located 21 mi from Cozumel International Airport, the hotel is a 6-minute walk from Playa del Carmen Beach and 1640 feet from the ADO International Bus Station. Nearby attractions include the Church of Guadalupe (1.9 mi) and Xel Ha (29 mi).
Couples in particular like the location – they rated it 9.0 for a two-person trip.
Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.0
Top pick by families with children
Breakfast Info
American
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Availability
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Limited supply in Playa del Carmen for your dates:
2 three-star hotels like this are already unavailable on our site
Guest reviews
Categories:
Staff
8.3
Facilities
7.7
Cleanliness
8.2
Comfort
8.1
Value for money
8.2
Location
9.0
Free Wifi
7.0
Low score for Playa del Carmen
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Guests who stayed here loved
Wendolyn
Costa Rica
“The room was very comfy, they were clean, it had a mini fridge which was amazing, it also had a little stove and faucet.
Betsa was amazing, she was very helpful and gave us recommendations.”
Georgy
Canada
“Clean, comfortable, spacious, location is amazing, staff friendly, the plants are beautiful”
Devyn
Canada
“Great location and the courtyard with the pool was beautiful”
I
Isabel
United States
“It was nice for 1 night that we stayed. close to El Centro”
Quintero
United States
“Everything was AMAZING. I ONLY stayed for 1 nights. I will be staying there again. God's Will. Amen 🙏”
Alexander
United States
“Great hotel, right after innovation. Friendly staff, beautiful public pull area. Close to center. Recommended!
Special thanks to Alejandro 😀”
C
Carly
United States
“This property was actually even nicer in person than the pictures! They could benefit from updated images because it was super nice and clean in person.”
T
Timo
Finland
“Comfortable beds, cool pool area and a working AC. Fridge in room was a big plus. Location very good just far enough from the bustle of 5a Avenida. Lots of great restaurants and food stalls nearby.”
Jose
United States
“Loved that they had 2 accessible rooms for people in wheelchair. It was super close to 5th av and to the beach! Would definitely recommend for anyone that is in a wheelchair. Will definitely be coming back!!! All staff was courteous and super...”
A
Anonymous
Costa Rica
“Comfy, clean, excellent service and next to down town Playa del Carmen.
The pool is good.”
Hotel area info
House rules
Hotel Colonial Playa del Carmen takes special requests – add in the next step!
Check-in
From 3:00 PM to 6:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 11:30 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
The fine print
Must-know information for guests at this property
Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.
When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.
An official ID must be physically presented upon check-in.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Colonial Playa del Carmen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests under the age of 18 can only check in with a parent or official guardian.
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