Please note Internet is included in public areas and in Deluxe Ocean View Rooms or higher categories.

Please note the property does not accept debit card for payments on bookings.

Free Valet Parking available for one car per room.

Please note that juniors from 13 to 17 years old have an extra supplement of $ 420 MXN in reservations made in European Plan (no meals included). Please note that Children from 6 to 12 years old have an extra supplement of $ 198 MXN in reservations made with breakfast Included. Please note that juniors from 13 to 17 years old have an extra supplement of $ 813 MXN in reservations made with breakfast Included.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that only one pet up to 9 kilos is allowed per room and has an extra charge of $ 999.00 MXN per night (tax included). Request is necessary, please contact the property in advance.

Pets can not be left unattended in the room. Your pet is not allowed in restaurants, bars, pool areas, spa, gym or other area indicated by hotel staff and should always be subject to an email or container. You are responsible for all damages that your pet may cause and must sign a disclaimer of responsibility for pet lodging upon arrival.

Enjoy our legendary beach area which has recently been remodeled with attractive palapas, specially designed for comfort and relaxation. Secure your place on one of our new and comfortable sun loungers or beach chairs exclusively selected to make your experience unforgettable.

a. The handled cost to be credited in the form of a minimum consumption in foods and beverages in restaurants and Palapa Beach Club Doña Victoria, to be consumed in their palapa.

b. The use of palapas on the beach is for guests’ use and visitors (general public) who wear the respective bracelet and only with prior reservation.

c. Prices vary by season
• High season – Holy week, summer holidays, December and long weekends and holidays for a full day use of the palapa (8:00 to 19:00) is 950 MXN (Includes tax) nonrefundable; Creditable on food and beverages, exclusively in Doña Victoria Palapa or the Beach Club restaurant. Credit must be consumed during the stay in the Palapa. The cost for a half day use of the palapa (14: 00 to 19:00) is 550 MXN (Includes tax) nonrefundable; Creditable on food and beverages, exclusively in Doña Victoria Palapa or the Beach Club restaurant. Credit must be consumed during the stay in the Palapa.
• Low season - Includes palapa service all day long for 350 MXN (Includes tax) nonrefundable; Creditable on food and beverages, exclusively in Doña Victoria Palapa or the Beach Club restaurant. Credit must be consumed during the stay in the Palapa.

d. Each palapa has two chairs, two sun loungers and a service table; up to 2 extra chairs can be added per palapa, should it be required by the user. The maximum occupancy per palapa is 6 people.

e. Schedule changes or cancelations will be made free of charge, with up to an hour tolerance after the time indicated on your booking.

f. Canceled reservations or date change requests made on the same day (after the 1 hour tolerance) will result in a fine of 300 MXN (cost of itinerary change).

g. No Shows or unused reservations which are not canceled in a timely manner, are nonrefundable.

h. The deposit for the palapa reservation, Creditable in A and B, is exclusive for this purpose and is not refundable or applicable as a deposit for towel service and gratuity (which will be done separately if this service is required) or in any other area.

The Princess Spa is known as Tlalli Clinic Spa, which is now offering esthetic medicine treatments in addition to spa treatments and massages, with experienced doctors in the field, using high-tech equipment and advanced techniques, offering treatments for reducing localized areas, cellulite control, body firming and facials. They also offer a variety of treatments for facial rejuvenation, acne control, among others, which are complemented by our spa and massage treatments. With Dr. Wang’s star service, who offers treatments of Traditional Chinese Medicine, treatments focused on achieving overall wellness and to improve health, such as acupuncture, cupping, and improved circulation among other benefits.

• Service hours: 8:00 to 20:00, these hours may vary according to occupancy. Please confirm.

Transportation between hotels, please inquire for timetables directly at the property.

Please note the resort fee includes:
- WiFi Internet (Up to four devices per room)
- Parking (one vehicle per room)
- GYM access
- Access to Teens Club and Kids Club
- Local, 01 800's and national calls.

Please note that All inclusive rates only include breakfast, lunch and dinner in some of our restaurants during stay. Only certain alcoholic beverages are included from 11:00 to 23:00 (+18 years old). All inclusive benefits expire on check-out date at noon.

Room service has an extra fee of 200 MXN.

Please note that juniors from 13 to 17 years old have an extra supplement of $ 2,603 MXN in reservations made in All Inclusive Plan.

Please note that Children from 6 to 12 years old have an extra supplement of $ 1,036 MXN in reservations made in All Inclusive Plan. For more information please contact the property directly.