Everything from the staff, to the location, to the food, & room was beyond my expectation.

Tania United States of America

all of the staff was very nice, friendly, and helpful. I had read some reviews elsewhere about erroneous room charges and an evil ATM machine in the lobby that charged exorbitant fees. I had them print a report of our room charges the night before check out and there were no charges that we hadn’t made. We only used ATMs at banks and once you convert pesos to dollars, the fees were pretty standard. We would stay here again. the rooms are spacious and clean. Bathrooms are really nice.

Carol United States of America

The breakfast had lots of options which was awesome. We liked the whole resort.

Casey United States of America

The service of the staffs!! in one word: excellent! they are not only professional, but they are so friendly and on top of their service also. Definitely we are coming again!!

Farha Canada

we absolutely loved this. Adelle told me all inclusive property :-) the location was perfect and the staff was excellent! A bit pricey, but so worth it in the end.

Molly United States of America

I loved the whole staff. so profesional and friendly!! best hotel in Isla Mujeres. and Best Location!! food was great too!

Lusitania United States of America

Breakfast buffet was outstanding. Dinner menu could have more selection. I was also hoping for some Mexican food but there was none on the menu. The staff was the best I have had ever!

Denise United States of America

We had a view of the pool. We were on the first floor so we could see a little bit of the ocean. I liked that you could access the patio from the room as well as the living room and the size was good

Ronald Canada

The property and location were amazing. The service and the food were hit or miss. We were surprised by all of the rules. The staff would not allow guests to push chairs together to accommodate large groups on the beach. They would not allow us to eat in the restaurants unless we did the entire meal, not just part. We watched an elderly couple be turned away from a tour of the resort I feel like they could gain more return and future guests if they allowed guests to have a little more freedom to choose off the menu, tour the resort in advance and sit together with their groups. I think it may have been better if they handled each situation graciously. However, they were rude and abrupt towards the guests. It really makes me not want to go back, even though some staff were amazing and the resort itself beautiful. They could use a little training on customer service

Wendy United States of America

The staff were so nice especially Alex by the pool.

Amy United States of America