Name: Cancun Bay Resort
Address: Boulevard Kukulkan Km 3, 77500 Cancún, Mexico, Boulevard Kukulkan Km 3, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $179 per night (We Price Match)
Rating: 7.8

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (86)

Resort Cancun Bay Resort

Beach. This property is either next to the beach or will have its own private access. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Boulevard Kukulkan Km 3, 77500 Cancún, Mexico –

Multiple food options was a plus. Pools and hot tub with swim up bar were excellent. The servers/wait staff, bar tenders and entertainment staff were best ever!!

Casey, United States of America

The room was beautiful and very comfortable, the staff was friendly, and the food was very good. I also liked the heated Jacuzzi with swim-up bar. It is a small resort, which we liked.

Claudia, United States of America

Only the bar and buffet staff were very nice and inviting

Haitham, United States of America

Staff was very attentive to our needs. Very friendly and extremely hard workers!

Nina, United States of America

Friendly staff. Food was really good. Drinks was water down.

Woolbury, United States of America

I enjoyed the festivities and the activities they post on a board to make sure the guest knew what was going on in the day. The food food was awesome!! Helpful staff as well

Anonymous, United States of America

Best Spring Break trip ever here for me and my girls!

Christopher, United States of America

Personnel souriant et accueillant; s'empresse de répondre à nos besoins. Belle chambre, espace raisonnable; propre.

Line, Canada

Buena locación, staff muy amable y las instalaciones de muy buena calidad. Rica piscina y linda vista desde las habitaciones. Todo limpio y ordenado.

Josefina, Chile

Nettes Personal, verschiedene Essmöglichkeiten. Gutes Unterhaltungsprogramm

Juan, Germany

Image of the property Image of the property Image of the property

7.9

Staff
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds

What guests loved the most:
“Multiple food options was a plus. Pools and hot tub with swim up bar were excellent. The servers/wait staff, bar tenders and entertainment staff were best ever!!”

Casey United States of America
“The room was beautiful and very comfortable, the staff was friendly, and the food was very good. I also liked the heated Jacuzzi with swim-up bar. It is a small resort, which we liked.”

Claudia United States of America
“Only the bar and buffet staff were very nice and inviting”

Haitham United States of America
“Staff was very attentive to our needs. Very friendly and extremely hard workers!”

Nina United States of America
“Friendly staff. Food was really good. Drinks was water down.”

Woolbury United States of America
“I enjoyed the festivities and the activities they post on a board to make sure the guest knew what was going on in the day. The food food was awesome!! Helpful staff as well”

United States of America
“Best Spring Break trip ever here for me and my girls!”

Christopher United States of America
“Personnel souriant et accueillant; s'empresse de répondre à nos besoins. Belle chambre, espace raisonnable; propre.”

Line Canada
“Buena locación, staff muy amable y las instalaciones de muy buena calidad. Rica piscina y linda vista desde las habitaciones. Todo limpio y ordenado.”

Josefina Chile
“Nettes Personal, verschiedene Essmöglichkeiten. Gutes Unterhaltungsprogramm”

Juan Germany

With breathtaking views of Mujeres Bay, Cancun Bay Resort features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shopping and entertainment venues.

Each room and suite at the resort has a private balcony or patio with views of the lagoon, garden or sea. Rooms also feature cable TV, a safe and a bathroom with a hairdryer.

Guests at the Cancun Bay can enjoy Mexican and international cuisine in the on-site restaurant.

Cancun International Airport is a 20 minute drive away and Cancun's commercial area can be reached in 15 minutes by car.

We speak your language!

Cancun Bay Resort has been welcoming Booking.com guests since Jul 21, 2009

Missing some information?

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Most Popular Facilities

Free WiFi

Beachfront

Swimming pool

Airport shuttle

Free parking

Family rooms

Bar

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

Breakfast Info

Continental, American, Buffet

Free Private Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Solarium

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Cancun Bay Resort?

Check-in Date

Check-out Date

Rooms

Adults

Children

Just booked in Cancún 2 properties like Cancun Bay Resort were just booked in the last 15 minutes

Area Info – Guests loved walking around the neighborhood!

Closest Landmarks

Cancun Bullfight ring
1.8 miles
AMERIMED Hospital Cancun
1.9 miles
Plaza Las Americas
2 miles
Cancun Government Palace
2.2 miles
Cristo Rey Church
2.4 miles
Cancun Bus Station
2.4 miles
Gran Puerto Cancún
2.5 miles
Parque las Palapas
2.6 miles
House of Culture
2.6 miles
Show Time Karaoke Bar
2.7 miles

Beaches in the Neighborhood

Playa Linda White sand
Swimming

250 feet
Playa Las Perlas White sand
Swimming, Water Sports, Surfing

1,000 feet
Langosta White sand
Swimming, Food & Drink, Water Sports

2,900 feet

Closest Airports

Cancun Airport
9.3 miles
Cozumel Airport
45.1 miles

What Travelers Love About This Location

“Location, attentive staff ”

Suhel

Panama

7.9

Are you missing any information about this area?

Brilliant!

1 Restaurant On Site

Faisan

Food: Italian, Mexican, Tex-Mex

Open for: Breakfast, Brunch, Lunch, Dinner

Menu: Buffet

4 reasons to choose Cancun Bay Resort

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

House Rules Cancun Bay Resort takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

No cribs are available

No extra beds are available

Pets

Pets are not allowed.

Cancun Bay Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Environmental fee of $25.34 MXN per room, per night will be charged directly to all guests at the front desk at the time of check in.

“The room was beautiful and very comfortable, the staff was friendly, and the food was very good. I also liked the heated Jacuzzi with swim-up bar. It is a small resort, which we liked.”

Claudia

United States of America

“I enjoyed the festivities and the activities they post on a board to make sure the guest knew what was going on in the day. The food food was awesome!! Helpful staff as well ”

Anonymous

See all guest reviews for Cancun Bay Resort

Newest Reviews for Cancun Bay Resort

Reviewed: April 5, 2019

Narine
Australia
3.8

“Rude front desk. Unhapppy staff never smile. Noisy. Shower useless.”
- • Leisure trip
- • Group of friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Front desk staff VERY rude and unwelcoming. They put us in a room that I clearly did not book without any privacy. When questioned Alexa was very uncoperative and made it very difficult for us before finally moving us. Room was SMALL water pressure in the shower trickled out. Loud music until midnight. Staff very rarely had a smile seemesd ike a concentration camp. Room service was not done. Poor room replenishment...This is definitely NOT a 4 star it is at a stretch a 2.5 star for the accommodation and a 3.5 for food. I am dont normally give feed back but I hope this will help prospective patrons.
The food was good. Good facilities.

Stayed in April 2019
Reviewed: November 24, 2018

Cassandra
United States of America
5.0

“Ok stay,beds were uncomfortable. Room smelled like a damp basement. Drinks were good. View was nice!”
- • Leisure trip
- • Group of friends
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Jacuzzi was cold, rooms could have been cleaner, staff wasn’t too friendly, not a great selection of food.
Scenery, included drinks

Stayed in November 2018
Reviewed: November 15, 2018

Anonymous
United States of America
8.8

“Price is Right”
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like that the front desk girl was mean the only mean one with an attitude in the hotel so she stands out. Name starts with an A pretty girl bad attitude.
I enjoyed the festivities and the activities they post on a board to make sure the guest knew what was going on in the day. The food food was awesome!! Helpful staff as well

Stayed in November 2018
Reviewed: October 5, 2018

Laura
United Kingdom

2 helpful votes
6.3

Pleasant
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 7 nights
Food lets the place down, although the sushi is lovely.
Staff were very friendly, lots of activities.

Stayed in September 2018
Reviewed: July 6, 2018

Casey
United States of America

1 helpful vote
7.5

“Excellent vacation location in Cancun.”
- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 7 nights
Housekeeping did not replace my towels 3 of the 7 days. Also, had to have my room card reactivated twice and would not give us a second room card.
Multiple food options was a plus. Pools and hot tub with swim up bar were excellent. The servers/wait staff, bar tenders and entertainment staff were best ever!!

Stayed in July 2018
Reviewed: June 28, 2018

Rochelle
United States of America

2 helpful votes
6.7

Pleasant
- • Leisure trip
- • Group of friends
- • Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Front desk staff is extremely rude
Clean, close to beach and downtown

Stayed in June 2018
Reviewed: May 30, 2018

Anonymous
Australia

1 helpful vote
5.4

Fair
- • Leisure trip
- • Group of friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff not super friendly on check in and very strict on 3pm check in for room. Only one room key between 2 people. Food at the buffet was average, drink service quite good though. Had a friend who was just hanging with us here before the airport and they didn’t want to let her up to the room (allowed on exception ‘just this time’) she’d also bought a day pass as you can’t go anywhere in the hotel without the wrist bands.

Stayed in May 2018
Reviewed: May 11, 2018

Kerrie
United Kingdom

15 helpful votes
5.8

Okay
- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
Upon arrival at Cancun Bay Resort, I was asked to pay for our accommodation, I explained to the person at reception that I had paid via booking.com but was told I needed to pay, which I did. After checking my statement later that evening it was as I'd thought, I had been charged twice. I explained the situation to the same person at reception and they agreed, but were unable to issue a refund. Instead they suggested a bank transfer, begrudgingly I agreed. A week passed and there was still no payment. I visited the hotel again and without any kind of apology, was told the transfer would be made later that day. I've since returned home and over 2 weeks on, I've still not received the payment. I have tried to contact the resort via the email I was given but I haven't even had a response. This service I have received is not acceptable and has really tarnished the time I spent at the hotel. I shall not be recommending the resort to anyone.

Stayed in April 2018
Reviewed: April 30, 2018

Ally
Canada

2 helpful votes
8.8

Excellent
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 7 nights
- • Submitted from a mobile device
it was smaller then expected
Good value

Stayed in April 2018
Reviewed: April 14, 2018

Roger
Canada

4 helpful votes
4.2

Disappointing
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Stayed a few extra days and were ripped off do to clerical error. Very poor customer service!!! Would never go back. Scammers!!

Stayed in March 2018
Reviewed: March 20, 2018

Christopher
United States of America
9.6

“Best stay!”
- • Leisure trip
- • Group of friends
- • Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The taste of some of the food, looked more like sausages then hot dogs
Best Spring Break trip ever here for me and my girls!

Stayed in March 2018
Reviewed: March 19, 2018

Mrs
United States of America
8.3

“Great staff”
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
No wash clothes, food was cold
Very clean and quiet

Stayed in March 2018
Reviewed: March 18, 2018

Roger
Canada

4 helpful votes
3.8

“Would never go back!!!”
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
I booked in booking for extended stay. Put in 1 traveler instead of 2 by mistake on booking.com. They made us pay an extra $100 US per night above my booked price. It was a mistake and the price in booking is set. They are crooks. Food sucks, main bartender in lobby hates his job.

Stayed in March 2018
Reviewed: February 22, 2018

Suhel
Panama
7.9

Good
- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
One day it rained and one of our room got flooded.
Location, attentive staff

Stayed in January 2018
Reviewed: January 25, 2018

Claudia
United States of America
Age group: 35 – 44

4 helpful votes
9.2

“Small resort that has everything you need for a shorter getaway, great value for money!”
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 6 nights
They were working on the beach front when we were there, so can't really comment on that. The bar is only open until 11 pm, so you have to keep an eye on the time.
The room was beautiful and very comfortable, the staff was friendly, and the food was very good. I also liked the heated Jacuzzi with swim-up bar. It is a small resort, which we liked.

Stayed in January 2018

Sleeps	Room Type
	Standard Double Room 1 full bed and 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This double or twin room has a private balcony or patio with views of the lagoon or gardens. It also features cable TV, a safe and a bathroom with a hairdryer. Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Suit press • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Private entrance • Wake-up service • Wardrobe or closet • Lake view • Garden view • Pool view • Cleaning products • Towels • Entire unit located on ground floor • Upper floors accessible by elevator • Entire unit wheelchair accessible • Toilet paper Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6	Junior Suite Bedroom 1: 1 queen bed Bedroom 2: 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned junior suite has a private balcony or patio with views of the sea, pool or gardens. It features one double bed and 3 single beds, cable TV, a safe and a bathroom with a hairdryer. Please note that the price is based on 2 guests. Maximum occupancy is 5 (see Hotel Policies). Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Suit press • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Satellite channels • Cable channels • Bathtub or shower • Guest bathroom • Interconnecting room(s) available • Laptop safe • Flat-screen TV • Private entrance • Wake-up service • Dining area • Wardrobe or closet • Ocean view • Garden view • Pool view • Cleaning products • Terrace • Towels • Entire unit located on ground floor • Upper floors accessible by elevator • Toilet paper Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 8	Master Suite Bedroom 1: 2 full beds Bedroom 2: 1 queen bed Bedroom 3: 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This very spacious, air-conditioned suite has a private balcony or patio with views of the sea, pool or gardens. It features 2 double beds and 5 single beds, cable TV, a safe and a bathroom with a hairdryer. Please note that the price is based on 2 guests. Maximum occupancy is 9 (see Hotel Policies). Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Suit press • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Satellite channels • Cable channels • Bathtub or shower • Guest bathroom • Interconnecting room(s) available • Laptop safe • Flat-screen TV • Private entrance • Wake-up service • Dining area • Wardrobe or closet • Ocean view • Garden view • Pool view • Cleaning products • Additional bathroom • Towels • Dining table • Entire unit located on ground floor • Upper floors accessible by elevator • Toilet paper Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Double or Twin Room 2 queen beds or 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This double room features a balcony and air conditioning. Room Facilities: • Minibar • Shower • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Balcony • Suit press • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Private entrance • View • Wake-up service • Wardrobe or closet • Ocean view • Pool view • Cleaning products • Towels • Entire unit located on ground floor • Upper floors accessible by elevator • Upper floors accessible by stairs only • Toilet paper Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Resort Cancun Bay Resort

Cancun Bay Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

Bookers love...

Availability

See availability Area Info – Good location – show map Guests loved walking around the neighborhood!

Closest Landmarks

Beaches in the Neighborhood

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Faisan

4 reasons to choose Cancun Bay Resort

Why book with us?

See availability Resort Facilities at Cancun Bay Resort

Most Popular Facilities

Outdoors

Services & Extras

Pets

Activities

Food & Drink

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Internet

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Pool and Spa

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Cancun Bay Resort

Area Info – Guests loved walking around the neighborhood!

Resort Facilities at Cancun Bay Resort

House Rules Cancun Bay Resort takes special requests – add in the next step!