Name: Sun Palace - All Inclusive
Address: Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancún, Mexico, Boulevard Kukulcan Km 20 Hotel Zone, Quintana Roo, 77500, Mexico
Price range: Prices for upcoming dates start at $728 per night (We Price Match)
Rating: 8.9

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (34)

Resort Sun Palace - All Inclusive

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancún, Mexico –

Lock in a great price for Sun Palace - All Inclusive – rated 8.9 by recent guests!

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All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.

Drayton, Mexico

The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.

Henry, United States of America

Crew are friendly. Foods are good. Beach is awesome.

Xiaomin, United States of America

Staff was very friendly, extremely helpful, very attentive

Terry, United States of America

Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff

Brendan, United Kingdom

Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink

Anthony, United States of America

All the staff went above and beyond to make our stay memorable. Karla in the morning dining room, the pool staff, Roman-Fernando-Damacio-Carlos and the wait staff in the steak house were just wonderful!!!

Brian, United States of America

La habitacion y el servicio de playa. Excelentes!!!

Stella, Argentina

La buena disposición de todo el personal, muy bueno para pasar unos días en pareja, hambiente tranquilo y ameno

Ricardo, Argentina

Еда, пляж, расстояние от аэропорта, вид из номера, уборка номера.

Yury, Russia

Image of the property Image of the property

10

Free WiFi

What guests loved the most:
“All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.”

Drayton Mexico
“The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. ”

Henry United States of America
“Crew are friendly. Foods are good. Beach is awesome.”

Xiaomin United States of America
“Staff was very friendly, extremely helpful, very attentive”

Terry United States of America
“Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff”

Brendan United Kingdom
“Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink”

Anthony United States of America
“All the staff went above and beyond to make our stay memorable. Karla in the morning dining room, the pool staff, Roman-Fernando-Damacio-Carlos and the wait staff in the steak house were just...”

Brian United States of America
“La habitacion y el servicio de playa. Excelentes!!!”

Stella Argentina
“La buena disposición de todo el personal, muy bueno para pasar unos días en pareja, hambiente tranquilo y ameno”

Ricardo Argentina
“Еда, пляж, расстояние от аэропорта, вид из номера, уборка номера.”

Yury Russia

Experience World-class Service at Sun Palace - All Inclusive

This couples-only all-inclusive resort offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities.

On-site at the Sun Palace, guests can enjoy 5 different international restaurants as well as numerous bars and lounges. Live daily and nightly entertainment and activities as well as 3 spacious swimming pools are also available on-site. Guestrooms at the hotel feature double hot tubs and private balconies, offering stunning ocean views.

Guests staying at the Sun Palace can easily discover top-rated golfing at the nearby Moon Spa and Golf Club. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.

Guests have free access to the Sun Palace's sister hotels in Cancún. Except Le Blanc.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

We speak your language!

Sun Palace - All Inclusive has been welcoming Booking.com guests since Jan 28, 2009

Hotel Chain: Palace Resorts

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Most Popular Facilities

Free WiFi

Swimming pool

Airport shuttle

Free parking

Outdoor pool

Restaurant

Bar

Good for couples – they rated the facilities 9.1 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests love...

Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Kosher, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free Private Parking Available On Site

Activities:

Fitness center

Spa

Hot tub/Jacuzzi

Checkin day

Checkin month

Checkout day

Checkout month

Availability

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4 reasons to choose Sun Palace - All Inclusive

Why book with us?

Manage your bookings online

The staff speaks English

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An Inside Look at Sun Palace - All Inclusive

Days filled with sun and sizzling evenings in this all-inclusive luxurious resort made for couples, specifically designed for romance, so you can focus on each other while making lasting memories. From personalized service to romantic dinners on the beach, a short 15 minutes from Cancun International Airport. You can wake up every morning to the sweet mist of the Caribbean Ocean and enjoy a delicious international buffet at El Alamo or taste the delicious Pan-Asian hors d’oeuvres at the Oriental Lounge.

Area Info –

Closest Landmarks

El Rey mayan ruins
1.2 miles
Mayan Museum
2.2 miles
Wet 'n Wild Cancun
2.5 miles
Backstage Theatre
4 miles
Luxury Avenue
4.1 miles
Universidad Anahuac Cancun
4.1 miles
Kukulcan Plaza
4.2 miles
La Isla Shopping Mall
4.8 miles
Moon Palace
5.2 miles
The City Nightclub
6.6 miles

Beaches in the Neighborhood

Playa Punta Nizuc White sand
Swimming, Water Sports

Closest Airports

Cancun Airport
6 miles
Cozumel Airport
38 miles

What Travelers Love About This Location

“Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff”

Brendan

United Kingdom

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8 Restaurants On Site

Aurora

Food: Mexican

Open for: Dinner

Menu: À la carte
LA TRATTO

Food: Italian

Open for: Dinner

Menu: À la carte
THE STEAK

Open for: Dinner

Menu: Buffet

ORIENTAL LOUNGE

Food: Asian

Open for: Dinner

Menu: À la carte
LOBBY BAR

Menu: À la carte
SNACK AREA

Menu: À la carte

WET BAR

Menu: À la carte
POOL BAR

No additional info available

House Rules Sun Palace - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

Children cannot be accommodated at the hotel.

Cribs are not available.

There is no capacity for extra beds in the room.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Sun Palace - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in.

Shuttle service between sister properties of Palace resort is not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cleanliness9.1
Comfort9.1
Facilities8.9
Staff9.0

Value for money8.2
Free WiFi10
Location8.8

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“The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.”

Henry

United States of America

“All the staff went above and beyond to make our stay memorable. Karla in the morning dining room, the pool staff, Roman-Fernando-Damacio-Carlos and the wait staff in the steak house were just wonderful!!!”

Brian

See all guest reviews for Sun Palace - All Inclusive

Newest Reviews for Sun Palace - All Inclusive

Reviewed: October 9, 2018

Brendan
United Kingdom
10

“Relaxed, happy and content”
- • Leisure trip
- • Couple
- • Superior Room with Ocean View (2 Adults)
- • Stayed 3 nights
- • Submitted from a mobile device
There wasn’t anything not to like
Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff

Stayed in October 2018
Reviewed: August 31, 2018

Anthony
United States of America
9.6

“Had a wonderful time at afantastic resort”
- • Leisure trip
- • Couple
- • Concierge Level Room (2 Adults)
- • Stayed 3 nights
Its not a tropical resort but if you want good service a top of the line room and great food then this is for you
Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink

Stayed in August 2018
Reviewed: May 16, 2018

Drayton
Mexico
9.2

“The whole stay was incredibly,had a great experience with the exception of the front desk staff.”
- • Leisure trip
- • Couple
- • Deluxe Room (2 Adults)
- • Stayed 1 night
- • Submitted from a mobile device
The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.
All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.

Stayed in May 2018
Reviewed: May 1, 2018

Mariia
Russia

4 helpful votes
9.2

“A good option for a relaxing high quality stay for an important guest”
- • Business trip
- • Group of friends
- • Superior Room with Ocean View (2 Adults)
- • Stayed 6 nights
Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.
This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.

Stayed in May 2018
Reviewed: April 28, 2018

Henry
United States of America
10

“WOW!!!!!!!!”
- • Leisure trip
- • Couple
- • Junior Suite with Ocean View (2 Adults)
- • Stayed 5 nights
- • Submitted from a mobile device
The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.

Stayed in April 2018
Reviewed: February 18, 2018

Robbi
United States of America

1 helpful vote
5.4

Fair
- • Business trip
- • Couple
- • Grand Level Suite – Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
We have spent $1,300.00 for two nights incl. a concierge...Hotel is dated and for such an amount of money we have expected a better hotel room - finishes etc. - also after we have spent two nights/ days at this hotel we moved to the Paradisus by Melissa and it was less expensive per night over the Valentine s day and the hotel over all was way more luxurious and felt just nicer; on the top it a week later I wanted to go back to the hotel since I wanted to use the ATM inside and asked the bell boy to get access; he refused and said these are the rules; I have showed him receipts of my stay the week prior and he still did not grant access; I asked for the Manager or Security guy in charge and he just laughed at me together with his other colleague; I was in a need of cash for a taxi and literally was on the street with no working ATM in the area and had arrange myself differently; maybe it is just me but this hotel is compared to e. g. The Paradisus (Royal Service) not worth its money (in my case $650.00 / night)

Stayed in February 2018
Reviewed: January 18, 2018

Xiaomin
United States of America
9.2

Awesome
- • Leisure trip
- • Couple
- • Grand Level Suite – Ocean View
- • Stayed 3 nights
No complimentary shuttle or taxi service to the airport.
Crew are friendly. Foods are good. Beach is awesome.

Stayed in January 2018
Reviewed: August 7, 2017

Terry
United States of America
10

“We will be back every year.”
- • Leisure trip
- • Couple
- • Junior Suite with Ocean View (2 Adults)
- • Stayed 7 nights
Thai cuisine needs to be improved, it was a mixture of Chinese, Japanese (sushi) and poor Thai.
Staff was very friendly, extremely helpful, very attentive

Stayed in August 2017
Reviewed: July 26, 2017

Anonymous
United States of America
10

“Worth ever penny”
- • Leisure trip
- • Couple
- • Concierge Level Room (2 Adults)
- • Stayed 5 nights
- • Submitted from a mobile device
I loved everything there
It was beautiful

Stayed in July 2017
Reviewed: May 19, 2017

Jose
United States of America
8.8

“Beautiful getaway”
- • Leisure trip
- • Couple
- • Concierge Level Room (2 Adults)
- • Stayed 4 nights
- • Submitted from a mobile device
Not too many activitys
Everyone super nice and helpful

Stayed in May 2017
Reviewed: May 7, 2017

Brian
United States of America
9.6

“Our Airbnb vacation nightmare was saved by this hotel and staff!!!”
- • Leisure trip
- • Family with young children
- • Deluxe Room (2 Adults)
- • Stayed 6 nights
All the staff went above and beyond to make our stay memorable. Karla in the morning dining room, the pool staff, Roman-Fernando-Damacio-Carlos and the wait staff in the steak house were just wonderful!!!

Stayed in May 2017
Reviewed: March 14, 2017

Rahul
United Arab Emirates

1 helpful vote
6.3

Pleasant
- • Leisure trip
- • Couple
- • Deluxe Room (2 Adults)
- • Stayed 3 nights
- • Submitted from a mobile device
The property is quite small and for the price its way too expensive
Very very hospitable and friendly staff

Stayed in March 2017

Sleeps	Room Type
	Deluxe Room (2 Adults) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This room features one king bed, a double spa bathtub and a private bath with a shower only. The room also features a balcony with chairs and a table as well as a liquor dispenser. Room Facilities: • Tea/Coffee maker • Minibar • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Balcony • Bathrobe • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Superior Room with Ocean View (2 Adults) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This suite features one king bed, a double spa bathtub and a private bath with a shower only. The suite also features a balcony with chairs and a table as well as a liquor dispenser. Room Facilities: • Tea/Coffee maker • Minibar • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Balcony • Bathrobe • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Ocean view Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite with Ocean View (2 Adults) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This suite features a sitting area, double hot tub, a minibar and a flat-screen satellite TV, a private bathroom with a shower. It has a furnished balcony with ocean views. Bathrobes and slippers are available. There is a laptop safe, air conditioning, coffee maker, telephone, alarm clock, hairdryer, ironing board and free Wi-Fi. Room Facilities: • Tea/Coffee maker • Minibar • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Balcony • Bathrobe • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Ocean view Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Concierge Level Room (2 Adults) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This room features luxury bath amenities, 2 massages at the beach/SPA (25 minutes), an exclusive beach bag, and nightly turndown service. Room Facilities: • Tea/Coffee maker • Minibar • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Balcony • Bathrobe • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Grand Level Suite – Ocean View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom This room features an ocean view, one king bed, hydro-massage tub, sitting area, balcony, and private bathroom with luxury amenities. Guests are provided a bottle of wine, “Special Menu” 24-hour room service with select items from the restaurants and nightly Turndown service. The room has a digital safe (laptop size), individually controlled air conditioning, a coffee maker imported from Italy, DVD player, CD player and iPod dock. Non-smoking. Max occupancy: 2 Room Facilities: • Minibar • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Hot tub • Iron • Balcony • Bathrobe • Ironing facilities • Free toiletries • DVD Player • CD Player • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Cable channels • Bathtub or shower • Laptop safe • Flat-screen TV • Ocean view Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Resort Sun Palace - All Inclusive

Sun Palace - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Experience World-class Service at Sun Palace - All Inclusive

Most Popular Facilities

Guests love...

Availability

4 reasons to choose Sun Palace - All Inclusive

Why book with us?

See availability Area Info – Great location - show map

Closest Landmarks

Beaches in the Neighborhood

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Aurora

LA TRATTO

THE STEAK

ORIENTAL LOUNGE

LOBBY BAR

SNACK AREA

WET BAR

POOL BAR

See availability Resort Facilities at Sun Palace - All Inclusive Great facilities! Review score, 8.9

Most Popular Facilities

Outdoors

Pool and Spa

Pets

Food & Drink

Internet

Parking

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

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Sun Palace - All Inclusive

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Resort Facilities at Sun Palace - All Inclusive Great facilities! Review score, 8.9

House Rules Sun Palace - All Inclusive takes special requests – add in the next step!