Resort
 Sun Palace - All Inclusive

Beachfront · Private Beach
 Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancún, Mexico – Excellent location – show map

Excellent location – rated 9.2/10! (score from 78 reviews)

Real guests • Real stays • Real opinions

9.2
Wonderful
77 reviews

The food was great. The staff members were very friendly and helpful.

Randy United States of America

The location was beautiful. The staff was amazing the amenities were top-notch. The food was the best I have ever had at a resort. It was 5-star dining at every restaurant. Even the room service food was excellent. We are hooked on Palace resorts after this short stay.

Marlon United States of America

The property was very clean and the food was delicious. All staff members were friendly and attentive. We had the best honeymoon and it was our first time in Cancun. I would definitely stay at Sun Palace again!

Kathleen United States of America

very clean , great service food was exceptional and no reservations required that was a plus

Tanya United States of America

The customer service was exceptional! I will return again, The manager was amazing!

William United States of America

The all inclusive adults only, the staff was amazing and even remembered our last names!

Joseph United States of America

1. The staff is some of the best we have ever seen. Polite, happy, clean, helpful, always busy working to make our stay a beautiful one. 5 star's 2. The buffet at the Mexican restaurant was always fresh and delicious. 5 star's 3. Room service. 5 star's 4. Rooms are beautiful and always clean. 5 star's 5. The beach is beautiful and clean. Fresh warm towels, cool drinks and hot food. The staff was excellent

Mark United States of America

I loved the staff! So happy, warm and accomodating! Everything was at our fingertips. The facilities are SUPER CLEAN. I truly felt relaxed while walking through the halls at the resort.

Rosalyn United States of America

The resort was fabulous! The staff was so welcoming and friendly, they really all went above and beyond to make our stay great.

Alicia United States of America

Great place, wonderful rooms and nice restaurants!

Anonymous United States of America
9.2
Wonderful
77 reviews
  • What guests loved the most:
  • “The food was great. The staff members were very friendly and helpful.”
    Randy Randy United States of America United States of America
  • “The location was beautiful. The staff was amazing the amenities were top-notch. The food was the best I have ever had at a resort. It was 5-star dining at every restaurant.”
    Marlon Marlon United States of America United States of America
  • “The property was very clean and the food was delicious. All staff members were friendly and attentive. We had the best honeymoon and it was our first time in Cancun.”
    Kathleen Kathleen United States of America United States of America
  • “very clean , great service food was exceptional and no reservations required that was a plus”
    Tanya Tanya United States of America United States of America
  • “The customer service was exceptional! I will return again, The manager was amazing!”
    William William United States of America United States of America
  • “The all inclusive adults only, the staff was amazing and even remembered our last names!”
    Joseph Joseph United States of America United States of America
  • “1. The staff is some of the best we have ever seen. Polite, happy, clean, helpful, always busy working to make our stay a beautiful one. 5 star's 2.”
    Mark Mark United States of America United States of America
  • “I loved the staff! So happy, warm and accomodating! Everything was at our fingertips. The facilities are SUPER CLEAN. I truly felt relaxed while walking through the halls at the resort.”
    Rosalyn Rosalyn United States of America United States of America
  • “The resort was fabulous! The staff was so welcoming and friendly, they really all went above and beyond to make our stay great.”
    Alicia Alicia United States of America United States of America
  • “Great place, wonderful rooms and nice restaurants!”
    United States of America United States of America

Categories:

  • Staff9.4
  • Facilities 9.5
  • Cleanliness 9.6
  • Comfort 9.7
  • Value for money9.0
  • Location9.2
  • Free WiFi9.0
High score for Cancún

Experience World-class Service at Sun Palace - All Inclusive

This property is a 9-minute walk from the beach. This couples-only all-inclusive resort offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities.

On-site at the Sun Palace, guests can enjoy 4 specialty restaurant and 3 bars. Live daily and nightly entertainment and activities as well as 3 heated infinity pools are also available on-site. Guestrooms at the hotel feature double hot tubs and private balconies, offering stunning ocean views.

Guests staying at the Sun Palace can easily discover top-rated golfing at the nearby Moon Spa and Golf Club. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.

Guests have free access to Sun Palace partner hotels, except Le Blanc and The Grand Moon Palace.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Sun Palace - All Inclusive has been welcoming Booking.com guests since Jan 28, 2009

Show me more

Most popular amenities

3 swimming pools
Free WiFi
Beachfront
Airport shuttle
Free parking
Tea/Coffee Maker in All Rooms
Bar

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Property Highlights

Top Location: Highly rated by recent guests (9.2)

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Kosher, American, Buffet

Free Private Parking Available On Site

Activities:

Fitness center

Spa

Hot tub/Jacuzzi

Saved to 3562 lists

Availability

When would you like to stay at Sun Palace - All Inclusive?

Sorry, reservations for more than 90 nights aren't possible.

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Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose Sun Palace - All Inclusive

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Closest beaches

  • Playa Punta Nizuc

    8.6 Excellent beach
    900 feet from property

  • Playa Delfines

    8.5 Very good beach
    1 miles from property

Guest reviews

9.2
Wonderful · 77 reviews
Read all reviews
Categories:
  • Staff9.4
  • Facilities 9.5
  • Cleanliness 9.6
  • Comfort 9.7
  • Value for money9.0
  • Location9.2
  • Free WiFi9.0
High score for Cancún

Select topics to read reviews:

See what guests loved the most:

  • Randy
    United States of AmericaUnited States of America
    “The food was great. The staff members were very friendly and helpful.”
  • Marlon
    United States of AmericaUnited States of America
    “The location was beautiful. The staff was amazing the amenities were top-notch. The food was the best I have ever had at a resort. It was 5-star dining at every restaurant. Even the room service food was excellent. We are hooked on Palace resorts...”
  • Kathleen
    United States of AmericaUnited States of America
    “The property was very clean and the food was delicious. All staff members were friendly and attentive. We had the best honeymoon and it was our first time in Cancun. I would definitely stay at Sun Palace again!”
  • Tanya
    United States of AmericaUnited States of America
    “very clean , great service food was exceptional and no reservations required that was a plus”
  • William
    United States of AmericaUnited States of America
    “The customer service was exceptional! I will return again, The manager was amazing!”
  • Joseph
    United States of AmericaUnited States of America
    “The all inclusive adults only, the staff was amazing and even remembered our last names!”
  • Mark
    United States of AmericaUnited States of America
    “1. The staff is some of the best we have ever seen. Polite, happy, clean, helpful, always busy working to make our stay a beautiful one. 5 star's 2. The buffet at the Mexican restaurant was always fresh and delicious. 5 star's 3. Room service. 5...”
  • Rosalyn
    United States of AmericaUnited States of America
    “I loved the staff! So happy, warm and accomodating! Everything was at our fingertips. The facilities are SUPER CLEAN. I truly felt relaxed while walking through the halls at the resort.”
  • Alicia
    United States of AmericaUnited States of America
    “The resort was fabulous! The staff was so welcoming and friendly, they really all went above and beyond to make our stay great.”
  • A
    Anonymous
    United States of AmericaUnited States of America
    “Great place, wonderful rooms and nice restaurants!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • My friends booked for a week for 1200. I only want to go three nights and booking is $1100 for three nights. Not sure why same for less days
    Dear Guest; Please send us a private message for further information. Thank you.
    Answered on October 15, 2020
  • Does this all inclusive come with a drink package (alcohol drinks)? Also is good included? Thank you!
    That is correct. Our Resort is all-inclusive for beverages and food! Top self liquor!
    Asked about: Junior Suite with Ocean View (2 Adults) • Answered on July 28, 2020
  • is this hotel adult only
    Dear guest; Yes, we are an adult hotel only.
    Answered on March 12, 2021
  • Hello. Do you offer Covid test and what does it cost?
    Dear guest; We are offering easy, onsite COVID-19 antigen (rapid) testing to guests traveling to a country which requires a COVID-19 antigen (rapid test) for entry into such country. Please visit our official site for detail information.
    Answered on February 25, 2021
  • Do you offer airport shuttle service?
    Dear guest; Our shuttle service to the airport is not included, as it has an extra cost and it required to book in advance. Cordially,
    Answered on November 10, 2020

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Area Info *
Excellent location – show map
What's nearby
  • El Rey mayan ruins
    1.2 miles
  • Mayan Museum
    2.2 miles
  • Wet 'n Wild Cancun
    2.5 miles
  • Backstage Theatre
    4 miles
  • Luxury Avenue
    4.1 miles
  • Universidad Anahuac Cancun
    4.1 miles
  • Kukulcan Plaza
    4.2 miles
  • La Isla Shopping Mall
    4.8 miles
  • Moon Palace
    5.2 miles
  • The City Nightclub
    6.6 miles
Top attractions
  • Coco Bongo
    6.6 miles
  • Show Time Karaoke Bar
    7.4 miles
  • AMERIMED Hospital Cancun
    7.4 miles
  • Cancun Bullfight ring
    7.7 miles
  • Estadio Olímpico Andrés Quintana Roo
    8.2 miles
  • Beto Avila Stadium
    8.3 miles
  • Cancun Government Palace
    8.6 miles
  • Cristo Rey Church
    8.7 miles
  • Cancun Bus Station
    8.8 miles
  • Cancun Underwater Museum
    11.9 miles
Beaches in the Neighborhood
  • Playa Punta Nizuc
    900 feet
  • Playa Delfines
    1 miles
  • San Miguelito Beach
    2 miles
  • Coral
    2.2 miles
  • Playa Ballenas
    2.9 miles
Closest Airports
  • Cancún International Airport
    6 miles
  • Cozumel International Airport
    38 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
4 Restaurants On Site

    AURORA

    Food: Mexican, International

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

    LA TRATTO

    Food: Italian

    Open for: Dinner

    Menu: À la carte

    FUEGO

    Open for: Dinner

    Menu: À la carte

    THAI

    Food: Asian

    Open for: Dinner

    Menu: À la carte

Resort Facilities at Sun Palace - All Inclusive

Most popular amenities

3 swimming pools
Free WiFi
Beachfront
Airport shuttle
Free parking
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
Activities
  • Beach
Food & Drink
  • Fruit
  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Secure parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Ironing service
  • Dry cleaning
  • Laundry
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
Safety & security
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Airport shuttle (additional charge)
  • Air conditioning
  • Heating
  • Car rental
  • Elevator
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
3 swimming pools
Pool 1 – outdoor Free!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Infinity pool
Pool 2 – outdoor Free!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Infinity pool
Pool 3 – outdoor Free!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Infinity pool
Spa
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Bathhouse
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Sun Palace - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Sun Palace - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in.

Shuttle service between sister properties of Palace resort is not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Sun Palace - All Inclusive

  • The prices at Sun Palace - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Sun Palace - All Inclusive on this page.

  • From the nearest airport, you can get to Sun Palace - All Inclusive by:

    • Airport shuttle (public) 15min

  • The nearest beach is 2,450 feet from Sun Palace - All Inclusive.

  • Guests staying at Sun Palace - All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • Kosher
    • American
    • Buffet
    • À la carte

  • Sun Palace - All Inclusive is 8.7 miles from the center of Cancún.

  • Sun Palace - All Inclusive has 4 restaurants:

    • FUEGO
    • THAI
    • LA TRATTO
    • AURORA

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Sun Palace - All Inclusive include:

    • Suite
    • Double

  • Check-in at Sun Palace - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Sun Palace - All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Beachfront
    • Beauty services
    • Spa facilities
    • Spa lounge/Relaxation area
    • Open-air bath
    • Fitness
    • Beach
    • Private beach area
    • Bathhouse
    • Spa/Wellness packages
    • Steam room