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Get the celebrity treatment with world-class service at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Situated in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness centre. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 1.4 km from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 19 km from the hotel.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.2

Breakfast info

Continental, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 sofa bed
and
2 large double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.4
Facilities
8.8
Cleanliness
9.0
Comfort
9.1
Value for money
8.4
Location
9.2
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Pawel
    Sweden Sweden
    Allt was excellent. Everything was super clean and the staff was awesome.
  • G
    Guadalupe
    United States United States
    Room was very large, comfortable, and staff kept it very clean.
  • Jenny
    United Kingdom United Kingdom
    Big rooms Central location Modern /clean Good shower and climate control Food on the roof was very good Large bathroom /good pressure Good breakfast options

Hotel surroundings

Restaurants
4 restaurants on site

  • Cachito
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • El Asiático
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Veintiocho
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Roof Top
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Facilities of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Great facilities! Review score, 8.8

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • 4 restaurants
  • Spa and wellness centre
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
Kitchen
  • Coffee machine
  • Microwave
Room Amenities
  • Sofa bed
Activities
  • Live music/performance
  • Nightclub/DJ
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Table tennis
  • Billiards
Living Area
  • Sofa
  • Seating Area
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Reception services
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Business facilities
  • Business centre
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Adult only
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Private entrance
  • Car hire
  • Lift
  • Fan
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Accessibility
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Adult only
  • Pool is on rooftop
  • Infinity pool
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - indoorAdditional charge
  • Open all year
  • Adult only
  • Heated pool
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Open-air bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 8 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is 1,050 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Billiards
    • Snorkelling
    • Table tennis
    • Diving
    • Beauty Services
    • Live music/performance
    • Steam room
    • Personal trainer
    • Body treatments
    • Open-air bath
    • Nightclub/DJ
    • Fitness/spa locker rooms
    • Manicure
    • Swimming Pool
    • Spa/wellness packages
    • Body wrap
    • Yoga classes
    • Facial treatments
    • Spa lounge/relaxation area
    • Body scrub
    • Fitness
    • Pedicure
    • Spa facilities

  • Yes, there is a hot tub. You can find out more about this and the other facilities at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on this page.

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has 4 restaurants:

    • El Asiático
    • Veintiocho
    • Roof Top
    • Cachito

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is from 15:00, and check-out is until 12:00.

  • The prices at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive include:

    • Double
    • Suite