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Located in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness center. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 0.9 mi from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 12 mi from the hotel.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.2

Breakfast Info

Continental, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
1 king bed
and
1 queen bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.3
Facilities
8.7
Cleanliness
8.9
Comfort
9.0
Value for money
8.3
Location
9.2
Free Wifi
8.3
Select topics to read reviews:

Guests who stayed here loved

  • Alina
    Netherlands Netherlands
    The property has a good location, even though the streets can be noisy, but we got a room where we couldn’t hear the noise. The food was amazing. Room very spacious.
  • Albert
    Israel Israel
    The staff were amazing and very helpful. Location is perfect.
  • M
    Mary
    United States of America United States of America
    The property was clean, spacious & beautiful, definitely has a luxury feel. The food on the resort anywhere but the buffet was so good loved the variety & drinks were always on point.
  • Sokarina
    Canada Canada
    How close it was to everything. Walking distance from the beach and the 5th street
  • Tamer
    Israel Israel
    The location is great if interested in playa del carmen center. The room was spacious. They provide activities booking service with transportation from the hotel. Have valet parking on premises.
  • Marilu
    United States of America United States of America
    Everything was great! Staff and amenities were wonderful!!
  • Linda
    Canada Canada
    Beautiful place to stay, it exceeded our expectations. The, rooms were clean with lots of space, nice bathrooms. The common areas were nice. The restaurants are order off the menu even if you are on the all inclusive package. Breakfast is a nice...
  • Brittany
    United States of America United States of America
    Everything was great about The Reef 82, we had a great time, everything was perfect, rooms were spacious and comfortable, the staff and food were great!
  • Kristen
    United States of America United States of America
    It was a short trip to the beach & our server who became our favorite and I will highly recommend to anyone reading reviews was Maria Jose at the roof top pool area. She was always attentive vs other servers who would not even look my way the...
  • Danielle
    United States of America United States of America
    How friendly the staff was and the property was very clean

Hotel area info

Restaurants
4 Restaurants On Site

  • Cachito
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • El Asiático
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Veintiocho
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Roof Top
    • Open for
      Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Amenities of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Great facilities! Review score, 8.7

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • 4 restaurants
  • Spa
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace

Kitchen

  • Coffee machine
  • Microwave

Activities

  • Live music/Performance
  • Nightclub/DJ
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Ping-pong
  • Pool table

Living Area

  • Sitting area

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Minibar

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Valet parking
  • Parking garage
  • Accessible parking

Front Desk Services

  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Entertainment & Family Services

  • Board games/Puzzles

Cleaning Services

  • Daily housekeeping
  • Laundry
    Additional charge

Business Facilities

  • Business center

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Private entrance
  • Car rental
  • Elevator
  • Fan
  • Ironing facilities
  • Non-smoking rooms
  • Iron

Accessibility

  • Upper floors accessible by elevator

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Adults only
  • Pool is on rooftop
  • Infinity pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas

Pool 2 – indoorAdditional charge

  • Open all year
  • Adults only
  • Heated pool

Spa

  • Locker rooms
  • Personal trainer
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Open-air bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge

Languages Spoken

  • English
  • Spanish

House rules
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

FAQs about The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has 4 restaurants:

    • Roof Top
    • Cachito
    • El Asiático
    • Veintiocho

  • Yes, there's a hot tub. You can find out more about this and the other facilities at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on this page.

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is 3,100 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • The nearest beach is 1,000 feet from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Pool table
    • Snorkeling
    • Ping-pong
    • Diving
    • Beauty services
    • Live music/Performance
    • Steam room
    • Personal trainer
    • Body treatments
    • Open-air bath
    • Nightclub/DJ
    • Locker rooms
    • Manicure
    • Swimming pool
    • Spa/Wellness packages
    • Body wrap
    • Yoga classes
    • Facial treatments
    • Spa lounge/Relaxation area
    • Body scrub
    • Fitness
    • Pedicure
    • Spa facilities

  • The prices at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive include:

    • Double
    • Suite