Experience world-class service at The Royal Haciendas Resort & Spa

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Located next to the beach on the Mayan Riviera, the Royal Haciendas Resort & Spa offers luxury suites set in tropical gardens. The complex offers swimming pools, tennis courts and a free shuttle to Playa del Carmen.

All accommodations have free Wi-Fi, and many suites have a seating area with a flat-screen cable TV and DVD player. Some also have wonderful ocean views.

All reservations include two complimentary tickets for the Cancun Mayan Museum. Transportation not included.

The Royal Haciendas complex has a spa and wellness centre with Turkish baths. There is also a fitness centre. The beach next to the complex offers loungers and parasols.

The Hacienda complex offers activities including diving. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancun International Airport is 30 minutes’ drive away.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

The Royal Haciendas Resort & Spa has been welcoming Booking.com guests since 28 Sept 2011.

Property highlights

Top location: Highly rated by recent guests (9.0)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Buffet

Free parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
2 double beds
Bedroom ::
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1::
2 double beds
Bedroom 2::
1 extra-large double bed
Living room:
2 sofa beds
2 single beds
and
1 extra-large double bed
2 single beds
and
2 double beds
and
1 extra-large double bed
Bedroom ::
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1::
2 double beds
Bedroom 2::
1 extra-large double bed
Living room:
2 sofa beds
Bedroom ::
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1::
2 double beds
Bedroom 2::
1 extra-large double bed
Living room:
2 sofa beds
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable programme, which means it’s taken significant steps to make your stay more sustainable.
Closest beach
  • Playa del Carmen Beach

    7.5 Good beach
    350 yards from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • do you offer your guests COVID testing?
    To help you comply with this new travel ruling and for your convenience, Royal Resorts made COVID Antigen tests available onsite, through certified in..
    Answered on 17 February 2021
  • Is there a free shuttle from the Cancun airport to the resort and vice versa if you reservation is all-inclusive?
    Transportation s not included in any reservation, it has additional cost depending on the service. Reservation and payment for transportation is requi..
    Answered on 7 March 2021
  • I would like to know if the delux suite has sea view or pool view in order to book. Would need lots of natural light. Thank you
    We have two views, ocean view (views of the ocean/pool/properties) and beachfront (unobstructed view of the sea)
    Answered on 2 January 2021
  • Does the beach have a lot of the seaweed stuff
    Hi good afternoon! Now the volume is moderated, but beach cleanings are done constantly. Kind regards!
    Answered on 22 October 2021
  • Is there a shuttle available to get to the closest beach nearby? What are the other transportation options?
    The resorts private beach is a walking distance. Alejandro S.
    Answered on 6 November 2019
  • Still looking?
Property surroundings *
1 restaurant on site

    Los Murales

    Cuisine: Seafood

    Open for: Dinner

Resort facilities of The Royal Haciendas Resort & Spa
Bathroom
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Sun terrace
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Toaster
  • Kitchenware
  • Microwave
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
  • Beach
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
  • Diving
  • Canoeing
  • Children's playground
  • Golf course (within 3 km)
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • CD player
  • DVD player
  • Telephone
  • TV
Food & Drink
  • Snack bar
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Parking
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
Cleaning services
  • Laundry
Safety & security
  • Safety deposit box
General
  • Air conditioning
  • Wake-up service
  • Tile/marble floor
  • Car hire
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Outdoor swimming pool
  • Open all year
Wellness
  • Fitness classes
  • Full body massage
  • Foot massage
  • Neck massage
  • Back massage
  • Body wrap
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Hammam
  • Massage
  • Spa and wellness centre
  • Solarium
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Spanish

House rules

The Royal Haciendas Resort & Spa takes special requests - add in the next step!

Check-in

From 16:00 hours

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 300 is required on arrival. That's about 245.53GBP. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 25

Pets

Pets are not allowed.

Mastercard Visa American Express The Royal Haciendas Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $57.74. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

COVID-19 antigen test is free for members and guests staying at the resorts, it is one-time only. Policy valid until April 30 2022. Fees apply for the PCR test. Tests are carried out by certified independent laboratories and reservations are required. Results are available in 24 hours. Royal Resorts is not responsible for the results.

Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.

At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

Early departure policy: No refunds will be given for any cancellation or modification made after check-in.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

A damage deposit of USD 300 is required on arrival. That's about 245.53GBP. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about The Royal Haciendas Resort & Spa

  • Check-in at The Royal Haciendas Resort & Spa is from 16:00, and check-out is until 11:00.

  • Guests staying at The Royal Haciendas Resort & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Buffet

  • Room options at The Royal Haciendas Resort & Spa include:

    • Suite

  • The Royal Haciendas Resort & Spa offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Children's playground
    • Snorkelling
    • Diving
    • Tennis court
    • Canoeing
    • Golf course (within 3 km)
    • Solarium
    • Body wrap
    • Bicycle rental
    • Water sport facilities on site
    • Private beach area
    • Facial treatments
    • Entertainment staff
    • Beach
    • Neck massage
    • Beauty Services
    • Full body massage
    • Body treatments
    • Swimming Pool
    • Fitness classes
    • Foot massage
    • Back massage

  • The prices at The Royal Haciendas Resort & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 350 yards from The Royal Haciendas Resort & Spa.

  • The Royal Haciendas Resort & Spa is 2.9 miles from the centre of Playa del Carmen.

  • The Royal Haciendas Resort & Spa has 1 restaurant:

    • Los Murales

  • Yes, The Royal Haciendas Resort & Spa is popular with guests booking family stays.