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Experience world-class service at The Royal Haciendas Resort & Spa

Located next to the beach on the Mayan Riviera, the Royal Haciendas Resort & Spa offers luxury suites set in tropical gardens. The complex offers swimming pools, tennis courts and a free shuttle to Playa del Carmen. All accommodations have free Wi-Fi, and many suites have a seating area with a flat-screen cable TV and DVD player. Some also have wonderful ocean views. The Royal Haciendas complex has a spa and wellness centre with Turkish baths. There is also a fitness centre. The beach next to the complex offers loungers and parasols. The Hacienda complex offers activities including diving. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancun International Airport is 30 minutes’ drive away.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.8)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Buffet

Free parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
2 double beds
Bedroom 2:
1 extra-large double bed
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
2 double beds
Bedroom 2:
1 extra-large double bed
Living room:
2 sofa beds
Bedroom :
1 extra-large double bed
Living room:
2 sofa beds
Bedroom 1:
2 double beds
Bedroom 2:
1 extra-large double bed
Living room:
2 sofa beds
2 double beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
9.0
Cleanliness
9.3
Comfort
9.3
Value for money
8.8
Location
8.8
Free WiFi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • Samantha
    Australia Australia
    We absolutely loved staying here, from the swimming pools, to the different restaurants & cuisines, to the daily activities like water aerobics and games for the kids, we had the best stay.
  • Mondragon
    Mexico Mexico
    The hotel is beautiful, pictures dont make justice.
  • James
    United Kingdom United Kingdom
    The swimming pools were lovely and warm, the rooms were spacious and well kept. The activities on offer were great.

Property surroundings

Restaurants
3 restaurants on site

  • Los Murales
    • Cuisine
      Mediterranean • Mexican • International
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Kinoko
    • Cuisine
      Cantonese • Chinese • Japanese • Thai
    • Open for
      Dinner
    • Ambiance
      Traditional
  • La Palapa del Sol
    • Cuisine
      Mexican • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional

Resort facilities of The Royal Haciendas Resort & Spa
Great facilities! Review score, 9

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
Outdoors
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Toaster
  • Kitchenware
  • Microwave
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
  • Themed dinner nights
  • Beach
  • Tennis equipment
  • Water park
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
  • Children's playground
  • Games room
  • Golf course (within 3 km)
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Snack bar
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
    Reception services
    • Concierge service
    • ATM/cash machine on site
    • Luggage storage
    • Tour desk
    • Currency exchange
    • 24-hour front desk
    Entertainment and family services
    • Board games/puzzles
    • Babysitting/child services
    Cleaning services
    • Daily housekeeping
    • Laundry
      Additional charge
    Safety & security
    • Safety deposit box
    General
    • Minimarket on site
    • Air conditioning
    • Tile/marble floor
    • Car hire
    • Lift
    • Fan
    • Family rooms
    • Barber/beauty shop
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Room service
    Outdoor swimming pool
    • Open all year
    Wellness
    • Kids' pool
    • Fitness classes
    • Yoga classes
    • Fitness
    • Full body massage
    • Foot massage
    • Neck massage
    • Back massage
    • Body wrap
    • Body treatments
    • Facial treatments
    • Beauty Services
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Hammam
    • Hot tub/Jacuzzi
    • Massage
    • Spa and wellness centre
    • Solarium
    • Fitness centre
    • Sauna
    Languages spoken
    • English
    • Spanish

    House rules
    The Royal Haciendas Resort & Spa takes special requests - add in the next step!

    Check-in
    From 16:00
    Guests are required to show a photo identification and credit card upon check-in
    Check-out
    Until 11:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of US$300 is required on arrival. That's about £232. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction
    The minimum age for check-in is 25
    Pets
    Pets are not allowed.
    Cards accepted at this property
    American ExpressVisaMastercard Cash is not accepted

    The fine print
    Need-to-know information for guests at this property

    All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in.

    Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.

    At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

    Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.

    The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

    Early departure policy: No refunds will be given for any cancellation or modification made after check-in.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    A damage deposit of US$300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about The Royal Haciendas Resort & Spa

    • The Royal Haciendas Resort & Spa has 3 restaurants:

      • La Palapa del Sol
      • Los Murales
      • Kinoko

    • Yes, The Royal Haciendas Resort & Spa is popular with guests booking family stays.

    • Room options at The Royal Haciendas Resort & Spa include:

      • Suite
      • Double

    • Guests staying at The Royal Haciendas Resort & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

      Breakfast option(s) include:

      • Buffet

    • The Royal Haciendas Resort & Spa is 2.9 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • The Royal Haciendas Resort & Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Hammam
      • Children's playground
      • Games room
      • Snorkelling
      • Tennis court
      • Golf course (within 3 km)
      • Solarium
      • Kids' club
      • Water park
      • Full body massage
      • Body treatments
      • Private beach area
      • Water sport facilities on site
      • Fitness
      • Beauty Services
      • Neck massage
      • Themed dinner nights
      • Bicycle rental
      • Beach
      • Back massage
      • Tennis equipment
      • Entertainment staff
      • Facial treatments
      • Foot massage
      • Body wrap
      • Fitness classes
      • Swimming Pool
      • Yoga classes

    • Yes, there is a hot tub. You can find out more about this and the other facilities at The Royal Haciendas Resort & Spa on this page.

    • The nearest beach is just 400 yards from The Royal Haciendas Resort & Spa. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at The Royal Haciendas Resort & Spa is from 16:00, and check-out is until 11:00.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • The prices at The Royal Haciendas Resort & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.