Resort
 Hyatt Zilara Cancun - All Inclusive - Adults Only

Private Beach
 Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.
Travel Sustainable property

Blvd Kukulkan Km. 11.5 Zona Hotelera, 77500 Cancún, Mexico – Excellent location – show map

Excellent location – rated 9.5/10! (score from 608 reviews)

Real guests • Real stays • Real opinions

9.1
Wonderful
609 reviews

I love this resort. The staff is phenomenal and always friendly. The food this go around was nothing shy of phenomenal and the new activities department made it even better! It seems to keep getting better each year!

Thomas United States of America

Truly all inclusive. Loved the space and amenities.

Sahil United States of America

We visited the Zen Spa and had amazing massages by Yohanna and Elizabeth. We loved them so much we went back the next 2 days as well. Food was excellent in the restaurants, but after 4 days, you’ll have tried everything at least once which limits options.

Dave United States of America

craft drinks at the bar inside, large room size, cleanliness, cafe’ was great

Stephanie United States of America

the Property was clean and well taken care of. All of the rooms face the ocean with beautiful views. The staff and service was unbelievable!

Amber United States of America

The food was very good. The presentation was fantastic. The service is excellent and all my interfaces with the staff were positive and upbeat.

Wilkinson United States of America

The breakfast was great, along with other meals provided.

Charvae United States of America

this is the first time I am writing review because I had to rate this property. Everything was fabulous, staff was outstanding, room was clean, spacious and have the most beautiful view and the food was so great but the thing I loved most about the property is hospitality. The staff was always ready to go out of their way to make you feel comfortable. Each and every member of staff was great but some people really do need special mention; Monica from front desk, Fabian from spice, Sergio from Asiana, Felix the cabana server, Ivan from Maria Marie and entire staff of room service; go find these guys and you will never find anything to complain about.

Sumit Canada

everything but the customer service was my favorite

Lorisa United States of America

The staff was the most amazing part honestly. Everyone really seemed to out your wants first. Specifically Joel at the Beach Cabanas and Delores, our maid for room 507 were truly amazing. The view was amazing, the food was delicious, and the drinks were perfect.

Peter United States of America
9.1
Wonderful
609 reviews
  • What guests loved the most:
  • “I love this resort. The staff is phenomenal and always friendly. The food this go around was nothing shy of phenomenal and the new activities department made it even better!”
    Thomas Thomas United States of America United States of America
  • “Truly all inclusive. Loved the space and amenities.”
    Sahil Sahil United States of America United States of America
  • “We visited the Zen Spa and had amazing massages by Yohanna and Elizabeth. We loved them so much we went back the next 2 days as well.”
    Dave Dave United States of America United States of America
  • “craft drinks at the bar inside, large room size, cleanliness, cafe’ was great”
    Stephanie Stephanie United States of America United States of America
  • “the Property was clean and well taken care of. All of the rooms face the ocean with beautiful views. The staff and service was unbelievable!”
    Amber Amber United States of America United States of America
  • “The food was very good. The presentation was fantastic. The service is excellent and all my interfaces with the staff were positive and upbeat.”
    Wilkinson Wilkinson United States of America United States of America
  • “The breakfast was great, along with other meals provided.”
    Charvae Charvae United States of America United States of America
  • “this is the first time I am writing review because I had to rate this property.”
    Sumit Sumit Canada Canada
  • “everything but the customer service was my favorite”
    Lorisa Lorisa United States of America United States of America
  • “The staff was the most amazing part honestly. Everyone really seemed to out your wants first. Specifically Joel at the Beach Cabanas and Delores, our maid for room 507 were truly amazing.”
    Peter Peter United States of America United States of America

Categories:

  • Staff9.5
  • Facilities 9.3
  • Cleanliness 9.5
  • Comfort 9.5
  • Value for money8.6
  • Location 9.5
  • Free WiFi9.0
High score for Cancún

Experience World-class Service at Hyatt Zilara Cancun - All Inclusive - Adults Only

Offering breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, such as outdoor pools, fitness center, private beach area and various dining options.

The Hyatt Zilara Cancun offers everything needed for a memorable stay. Guests can enjoy everything from introductory scuba diving lessons and craft-making and wine tasting classes and diving lessons.

Guests can enjoy a variety of dishes in one of the 6 specialty restaurants and enjoy refreshing cocktails at the 5 different bars available.

There is always something to do at the Hyatt Zilara Cancun. With live nightly entertainment, themed parties and cultural shows, there is something for everyone.

This is our guests' favorite part of Cancún, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Hyatt Zilara Cancun - All Inclusive - Adults Only has been welcoming Booking.com guests since Nov 3, 2008
 Hotel chain/brand: Hyatt Zilara

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Airport shuttle
Free parking
Restaurant
Bar
Private beach area

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Property Highlights

Located in the top-rated area in Cancún, this property has an excellent location score of 9.5!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Vegetarian, Buffet

FREE parking!

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)

Saved to 14428 lists

Availability

When would you like to stay at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Sorry, reservations for more than 90 nights aren't possible.

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose Hyatt Zilara Cancun - All Inclusive - Adults Only

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Closest beaches

  • El Rey Beach

    8.6 Excellent beach
    450 feet from property

  • Playa Chac Mool

    8.8 Excellent beach
    3,150 feet from property

  • Playa Marlin

    8.7 Excellent beach
    5,100 feet from property

  • Playa Gaviota Azul

    9.0 Wonderful beach
    1 miles from property

  • Ancha Beach

    8.4 Very good beach
    1.2 miles from property

  • Playa Forum

    8.6 Excellent beach
    1.2 miles from property

  • Playa Punta Cancun

    8.7 Excellent beach
    1.3 miles from property

  • Caracol

    8.6 Excellent beach
    1.4 miles from property

  • Tortuga Beach

    8.0 Very good beach
    1.5 miles from property

  • Playa Ballenas

    8.6 Excellent beach
    1.6 miles from property

Guest reviews

9.1
Wonderful · 609 reviews
Read all reviews
Categories:
  • Staff9.5
  • Facilities 9.3
  • Cleanliness 9.5
  • Comfort 9.5
  • Value for money8.6
  • Location 9.5
  • Free WiFi9.0
High score for Cancún

Select topics to read reviews:

See what guests loved the most:

  • Thomas
    United States of AmericaUnited States of America
    “I love this resort. The staff is phenomenal and always friendly. The food this go around was nothing shy of phenomenal and the new activities department made it even better! It seems to keep getting better each year!”
  • Sahil
    United States of AmericaUnited States of America
    “Truly all inclusive. Loved the space and amenities.”
  • D
    Dave
    United States of AmericaUnited States of America
    “We visited the Zen Spa and had amazing massages by Yohanna and Elizabeth. We loved them so much we went back the next 2 days as well. Food was excellent in the restaurants, but after 4 days, you’ll have tried everything at least once which limits...”
  • Stephanie
    United States of AmericaUnited States of America
    “craft drinks at the bar inside, large room size, cleanliness, cafe’ was great”
  • Amber
    United States of AmericaUnited States of America
    “the Property was clean and well taken care of. All of the rooms face the ocean with beautiful views. The staff and service was unbelievable!”
  • Wilkinson
    United States of AmericaUnited States of America
    “The food was very good. The presentation was fantastic. The service is excellent and all my interfaces with the staff were positive and upbeat.”
  • Charvae
    United States of AmericaUnited States of America
    “The breakfast was great, along with other meals provided.”
  • Sumit
    CanadaCanada
    “this is the first time I am writing review because I had to rate this property. Everything was fabulous, staff was outstanding, room was clean, spacious and have the most beautiful view and the food was so great but the thing I loved most about the...”
  • Lorisa
    United States of AmericaUnited States of America
    “everything but the customer service was my favorite”
  • Peter
    United States of AmericaUnited States of America
    “The staff was the most amazing part honestly. Everyone really seemed to out your wants first. Specifically Joel at the Beach Cabanas and Delores, our maid for room 507 were truly amazing. The view was amazing, the food was delicious, and the drinks...”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • What if you don’t have a credit card? Will a debut card be valid enough or not??
    Yes you are able to pay with a credit card.
    Answered on June 24, 2021
  • Is there an on site covid testing at the hotel so that I can make sure I have a test result so I can return back into the states
    Yes we provide in hotel Testing. Complimentary antigen if staying 3 or more nights. PCR and Fast Testing with Additional Charge
    Answered on June 24, 2021
  • Are you still having the nightly entertainment and do you offer top shelf acohol
    We do have Shows every nigh and live music. Top Shelf offered in the facilities,
    Answered on October 31, 2021
  • What's the difference between an 'ocean front junior suite' and an 'ocean view junior suite'? Different suite category but how is the ocean view or suite location different? Which suites have the best ocean views, at mid center? J Higher floors?
    Ocean Front are a little closer to the ocean, they are located on the sides of the hotel
    Answered on October 31, 2021
  • Is there butler service or club rooms
    Good Morning, the hotel doesnt offer Buttler Service. At Check In you will be asssited by a Personal Concierge.
    Asked about: Zilara Ocean View Junior Suite King • Answered on June 24, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Area Info *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • La Isla Shopping Mall
    0.7 miles
  • The City Nightclub
    1.1 miles
  • Coco Bongo
    1.2 miles
  • Kukulcan Plaza
    1.4 miles
  • Luxury Avenue
    1.4 miles
  • Backstage Theatre
    1.6 miles
  • Mayan Museum
    3.3 miles
  • El Rey mayan ruins
    4.3 miles
  • AMERIMED Hospital Cancun
    4.6 miles
  • Cancun Bullfight ring
    4.7 miles
Restaurants & cafes
  • Restaurant Trattoria Limoncello
    0.2 miles
Top attractions
  • Show Time Karaoke Bar
    5.1 miles
  • Cancun Government Palace
    5.3 miles
  • Cristo Rey Church
    5.4 miles
  • Cancun Bus Station
    5.5 miles
  • Parque las Palapas
    5.6 miles
  • Beto Avila Stadium
    5.7 miles
  • Estadio Olímpico Andrés Quintana Roo
    5.7 miles
  • Cancun Underwater Museum
    6.4 miles
  • Universidad Anahuac Cancun
    7.1 miles
  • Moon Palace
    10.5 miles
Beaches in the Neighborhood
  • El Rey Beach
    450 feet
  • Playa Chac Mool
    3,150 feet
  • Playa Marlin
    5,100 feet
  • Playa Gaviota Azul
    1 miles
  • Ancha Beach
    1.2 miles
Closest Airports
  • Cancún International Airport
    9.4 miles
  • Cozumel International Airport
    43.5 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
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Thanks! You'll receive an email as soon as the property answers your question.
1 Restaurant On Site

    Restaurant

    Food: International

    Menu: Buffet & À La Carte

Resort Facilities at Hyatt Zilara Cancun - All Inclusive - Adults Only

Most popular amenities

1 swimming pool
Free WiFi
Airport shuttle
Free parking
Restaurant
Bar
Private beach area
Outdoors
  • Outdoor furniture
  • Sun deck
  • Private beach area
  • Terrace
Activities
  • Aerobics
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
  • Themed dinners
  • Beach
  • Evening entertainment
  • Entertainment staff
  • Darts
  • Ping-pong
  • Pool table
  • Game room
  • Golf course (within 2 miles) Additional charge
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is available at a location nearby (reservation is not needed).
  • Parking garage
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
Safety & security
  • Safe
General
  • Adults only
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car rental
  • Packed lunches
  • Chapel/Shrine
  • Elevator
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
Spa
  • Personal trainer
  • Yoga classes
  • Fitness
  • Spa facilities
  • Beauty services
  • Pool/Beach towels
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna Additional charge
Languages Spoken
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Hyatt Zilara Cancun - All Inclusive - Adults Only takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB American Express Hyatt Zilara Cancun - All Inclusive - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification (must be 18 years or older to stay at hotel) and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the Resort does not issue refunds for no-shows or early departures.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hyatt Zilara Cancun - All Inclusive - Adults Only

  • The prices at Hyatt Zilara Cancun - All Inclusive - Adults Only may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Hyatt Zilara Cancun - All Inclusive - Adults Only include:

    • Suite
    • Double

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hyatt Zilara Cancun - All Inclusive - Adults Only on this page.

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Pool table
    • Game room
    • Ping-pong
    • Tennis court
    • Darts
    • Golf course (within 2 miles)
    • Evening entertainment
    • Beauty services
    • Themed dinners
    • Yoga classes
    • Personal trainer
    • Spa facilities
    • Live music/Performance
    • Entertainment staff
    • Aerobics
    • Beach
    • Tour or class about local culture
    • Fitness
    • Live sports events (broadcast)
    • Private beach area

  • Guests staying at Hyatt Zilara Cancun - All Inclusive - Adults Only can enjoy a highly-rated breakfast during their stay (guest review score: 9.1).

    Breakfast option(s) include:

    • Vegetarian
    • Buffet

  • Check-in at Hyatt Zilara Cancun - All Inclusive - Adults Only is from 3:00 PM, and check-out is until 12:00 PM.

  • Hyatt Zilara Cancun - All Inclusive - Adults Only has 1 restaurant:

    • Restaurant

  • Hyatt Zilara Cancun - All Inclusive - Adults Only is 5.6 miles from the center of Cancún.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.