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  6. Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal (Resort) (Mexico) Deals

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Resort Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

Beachfront. Property is on or right next to the beach. Beachfront
Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

Constituyentes No 2, 77780 Playa del Carmen, Mexico – Excellent location – show map

Excellent location – rated 9.4/10! (score from 418 reviews)

Real guests • Real stays • Real opinions

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Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

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The swimming pool at or near Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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The swimming pool at or near Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A balcony or terrace at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A seating area at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A seating area at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A bathroom at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A seating area at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A bathroom at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
The swimming pool at or near Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A balcony or terrace at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
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A view of the pool at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal or nearby
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A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
Gallery image of this property
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
Gallery image of this property
Gallery image of this property
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal
A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

*8.3* Kool Beach Club: only 5 minutes away! (1,100 feet by foot)

Lock in a great price for Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal – rated 9.2 by recent guests!

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9.2
Awesome
418 reviews

  • Facilities

    9.1

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Value for money

    8.5

  • Location

    9.4

  • Total

    9.2

  • Free WiFi

    9.0

The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne

Julio Puerto Rico

Incredibly helpful and friendly staff. Great WiFi. Food was amazing. Comfortable beds.

Evan Australia

in spite of the renovation, we were highly pleased with our stay. 👍👍 to Chef’s Plate.

Harley United States of America

Nice option to spend few days in a very central location. Staff is super kind. Some rooms have been recently very nice remodeled. The coffee shop and the 24 hours are definitely the sweet spots.

Jorge Mexico

Beautiful resort, food was good and the staff was excellent. They waited on us hand and foot.

Lisa United States of America

The property was a great condition, very clean and everything was at a good distance.

Robert United States of America

Beautiful main courtyard and pool area. Rooms were very spacious and clean. Staff were friendly and helpful. Restaurants, bar areas, and cafe were all excellent. On-site activities were fun and staff helpful to recommend excursions. Our favorite was Riviera Maya tour (snorkel with turtles, cenote tour and Tulum Ruins). The proximity to town and the ferry to Cozumel were a big plus. First time doing an all-inclusive and definitely got our money’s worth.

Ruth United States of America

The property just became a Hilton and is going through some well needed renovations... the hotel itself although evidently old, is very well kept

Juan Mexico

Location, customer service, room and food exceeded my expectations. I was definitely impressed by this hotel and would recommend it to others. I love that there is food available 24 hours and everyone is very accommodating.

Silvia United States of America

At Hilton every day is a great day..food was good ,clean room...service was excellent...littleJavier at spice..great service, Teresa keep our room clean. ...Great service at the pelicanos...service at the pool...can not ask for more...excellent....over all is a great place to get away.. can"t wait to go back... next summer!

Aida United States of America

Staff

9.4
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Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property The swimming pool at or near Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property A balcony or terrace at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - 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hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - hotel Photo Image of the property A restaurant or other place to eat at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Image of the property Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal, Playa del Carmen - 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Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

9.2
Awesome
418 reviews
  • 9.4

    Staff

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  • What guests loved the most:
  • “The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne”
    Julio Julio Puerto Rico Puerto Rico
  • “Incredibly helpful and friendly staff. Great WiFi. Food was amazing. Comfortable beds.”
    Evan Evan Australia Australia
  • “in spite of the renovation, we were highly pleased with our stay. 👍👍 to Chef’s Plate.”
    Harley Harley United States of America United States of America
  • “Nice option to spend few days in a very central location. Staff is super kind. Some rooms have been recently very nice remodeled. The coffee shop and the 24 hours are definitely the sweet spots.”
    Jorge Jorge Mexico Mexico
  • “Beautiful resort, food was good and the staff was excellent. They waited on us hand and foot.”
    Lisa Lisa United States of America United States of America
  • “The property was a great condition, very clean and everything was at a good distance.”
    Robert Robert United States of America United States of America
  • “Beautiful main courtyard and pool area. Rooms were very spacious and clean. Staff were friendly and helpful. Restaurants, bar areas, and cafe were all excellent.”
    Ruth Ruth United States of America United States of America
  • “The property just became a Hilton and is going through some well needed renovations... the hotel itself although evidently old, is very well kept”
    Juan Juan Mexico Mexico
  • “Location, customer service, room and food exceeded my expectations. I was definitely impressed by this hotel and would recommend it to others.”
    Silvia Silvia United States of America United States of America
  • “At Hilton every day is a great day..food was good ,clean room...service was excellent...littleJavier at spice..great service, Teresa keep our room clean.”
    Aida Aida United States of America United States of America

Stay in the Heart of Playa del Carmen – Excellent location – show map

One of our top picks in Playa del Carmen.Located on the beautiful Maya Riviera and within walking distance to the famous Fifth Avenue, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and endless activities and entertainment.

Rooms in this resort have garden or ocean views, hot tub, LED TV with satellite channels, complimentary Wi-Fi, plush bathrobes and slippers, BOSE sound system, bathrooms with luxury amenities, a fully-stocked premium mini bar and turndown service.

The adults-only Royal Playa del Carmen offers guests a variety of activities, adventures and excitement. With scuba lessons, nightly live music, daily social entertainments, an on-site library and boutique shops, there is something for everyone.

The Royal Playa del Carmen features 7 specialty restaurants serving Mexican, Asian, and Mediterranean and International dishes.

While at the Royal Playa del Carmen guests can learn about wine tasting, receive tennis lessons, plan tours and excursions with the hotel's tour desk, or simply relax and enjoy the beautiful views from private balconies.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

We speak your language!

Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal has been welcoming Booking.com guests since Nov 6, 2008
 Hotel chain/brand: Hilton Hotels & Resorts

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Brilliant!

Most popular facilities

Swimming pool
Free WiFi
Beachfront
Free parking
Outdoor pool
Family rooms
Bar

Good for couples – they rated the facilities 9.1 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Hilton Hotels & Resorts

Bookers love...

녡 “friendly staff”
22 related reviews

녡 “great food”
14 related reviews

녡 “great place”
14 related reviews

뀐 Located in the real heart of Playa del Carmen, this property has an excellent location score of 9.4!

끉 Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

American, Buffet

Good Coffee!

끸 Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Game room

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Junior Suite - 2 Double Beds
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Junior Suite Garden View - 2 double beds
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Junior Suite Swim-Up - 2 Double Beds
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Junior Suite with Pool View
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Junior Suite Ocean View - 2 Double Beds
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Junior Suite Garden View - 1 King Bed
  • 1 king bed
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Junior Suite Oceanfront - 1 King Bed
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King Suite with Balcony and Pool View
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Junior Suite Ocean View - 1 King Bed
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Junior Suite Swim-Up - 1 King Bed
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One-Bedroom Suite Oceanfront - 1 King Bed
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Presidential Suite - 1 King Bed
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Junior Suite Oceanfront Walk-Out - 1 King Bed
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Junior Suite Swim-Up Oceanfront - 1 King Bed
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17 properties in Playa del Carmen like Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal were booked in the last 12 hours

5 reasons to choose Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Playa del Carmen

Area Info

– Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

  • Quinta Alegria Shopping Mall
    0.1 miles
  • Kool Beach Club
    0.2 miles
  • ADO International Bus Station
    0.6 miles
  • Disabled-friendly beach
    0.7 miles
  • Playa del Carmen Maritime Terminal
    0.7 miles
  • Church of Guadalupe
    1.2 miles
  • Rio Secreto
    5.6 miles
  • Isla Pasion Weddings
    11.2 miles
  • Dolphin Discovery Cozumel
    13.7 miles
  • Kantenah Bay
    18.7 miles

Restaurants & Markets *

  • Starbucks Restaurant
    0.2 miles

Beaches in the Neighborhood

  • Playa del Carmen Beach White sand
    Swimming, Food & Drink, Water Sports
    550 feet
  • Playacar Beach
    3,900 feet

Closest Airports *

  • Cozumel Airport
    12.1 miles
  • Cancun Airport
    31 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Ideal location, great food choices and friendly staff. Massive rooms!”

Ninanw76 Australia
9.1

“Location - right next to 5th Avenue Facilities - great facilities Staff - friendly and accommodating Butler service - very helpful Food - a lot of meat and se...”

Amrit Trinidad and Tobago
8.3

“The staff were excellent, the rooms were clean, the location was great and the food was delicious.”

Anonymous Australia
9.5

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Brilliant!
7 Restaurants On Site

  • Asiana

    Food: Asian

    Menu: À la carte

  • Rincon Mexicano

    Food: Mexican

    Menu: À la carte

  • El Mediterraneo

    Food: Mediterranean

    Menu: À la carte

  • Marie Marie

    Food: French, Mexican

    Menu: À la carte

  • Chef's Plate

    Food: International

    Menu: À la carte

  • Spice

    Food: International

    Menu: Buffet

  • Pelicanos

    Food: Seafood

    Menu: À la carte

Resort Facilities at Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal Great facilities! Review score, 9.1

Most popular facilities

Swimming pool
Free WiFi
Beachfront
Free parking
Outdoor pool
Family rooms
Bar
Outdoors
  • Beachfront
  • Terrace
  • Garden
Pets

  • Pets are not allowed.

Activities
  • Beach
  • Entertainment staff
  • Bikes available (free)
  • Cycling
  • Library
  • Bicycle rental (additional charge)
  • Windsurfing
  • Ping-pong
  • Pool table
  • Game room
  • Tennis court
Food & Drink
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Good Coffee!
Internet

  • Free! WiFi is available in public areas and is free of charge.

Parking

  • Free! Free private parking is available on site (reservation is not needed).

Pool and Spa
  • Swimming pool
  • Fitness classes
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa facilities
  • Body wrap
  • Body scrub
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty services
  • Shallow end
  • Pool bar
  • Pool with view
  • Swimming pool toys
  • Outdoor pool (year-round)
  • Outdoor pool
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Shoeshine
  • Ironing service
  • Dry cleaning
  • Laundry
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
General
  • Designated smoking area
  • Air conditioning
  • Shops (on site)
  • Car rental
  • Packed lunches
  • Gift shop
  • Safe
  • Elevator
  • VIP room facilities
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Languages Spoken
  • English
  • Spanish

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House rules Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children not allowed.

This property doesn't offer cribs.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Cards accepted at this property

Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

-Please note children under the age of 18 cannot be accommodated at this property.

Please note that for reservations of 5 rooms or more, additional conditions may apply. Please contact the property.

For guests looking to use the hydrotherapy (wet areas) facilities only; at the Spazul will have a charge of USD $19.00 per person per day.

Our Hydrotherapy area includes the following services:Sauna,Steam Bath,Cold Plunge,Jacuzzi,Relaxing Areas and Snacks.
For guests who are buying any spa treatment, the hydrotherapy facilities and area are included in the treatment/spa service. So only for those who want to use only the hydrotherapy will have to pay the USD$19.00 dollars per person.

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

9.2 Awesome 418 reviews

  • Awesome: 9+

    304

  • Good: 7 – 9

    81

  • Okay: 5 – 7

    28

  • Poor: 3 – 5

    3

  • Very Poor: 1 – 3

    2

  • Staff9.4
  • Facilities9.1
  • Cleanliness9.4
  • Comfort9.3
  • Value for money8.5
  • Location9.4
  • Free WiFi9.0

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      550 feet
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    9.2
    Awesome
    418 reviews

    What guests loved the most:

    “The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne ”

    Julio Puerto Rico

    “Incredibly helpful and friendly staff. Great WiFi. Food was amazing. Comfortable beds.”

    Evan Australia

    “in spite of the renovation, we were highly pleased with our stay. 👍👍 to Chef’s Plate.”

    Harley United States of America

    “Nice option to spend few days in a very central location. Staff is super kind. Some rooms have been recently very nice remodeled. The coffee shop and the 24 hours are definitely the sweet spots.”

    Jorge Mexico

    “Beautiful resort, food was good and the staff was excellent. They waited on us hand and foot.”

    Lisa United States of America

    “The property was a great condition, very clean and everything was at a good distance. ”

    Robert United States of America

    “Beautiful main courtyard and pool area. Rooms were very spacious and clean. Staff were friendly and helpful. Restaurants, bar areas, and cafe were all excellent. On-site activities were fun and staff helpful to recommend excursions. Our favorite was Riviera Maya tour (snorkel with turtles, cenote tour and Tulum Ruins). The proximity to town and the ferry to Cozumel were a big plus. First time doing an all-inclusive and definitely got our money’s worth. ”

    Ruth United States of America

    “The property just became a Hilton and is going through some well needed renovations... the hotel itself although evidently old, is very well kept”

    Juan Mexico

    “Location, customer service, room and food exceeded my expectations. I was definitely impressed by this hotel and would recommend it to others. I love that there is food available 24 hours and everyone is very accommodating.”

    Silvia United States of America

    “At Hilton every day is a great day..food was good ,clean room...service was excellent...littleJavier at spice..great service, Teresa keep our room clean. ...Great service at the pelicanos...service at the pool...can not ask for more...excellent....over all is a great place to get away.. can"t wait to go back... next summer!”

    Aida United States of America

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    See all guest reviews for Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

    Newest Reviews for Hilton Playa del Carmen an All Inclusive Resort-Formerly The Royal

    • Reviewed: October 11, 2019

      Eliomar

      United States of America
      5.8
      “Relaxing.”
      • • Leisure trip
      • • Group
      • • Stayed 5 nights
      • • Submitted from a mobile device

      We didn't know the hotel was remodeling. There was dust and construction workers around. Also some restaurants and areas were closed due to the construction. We should had some type of warning or some discount. Other than that, it was great...

      Great hotel. Beautyfull pool facilities.

      Stayed in October 2019

    • Reviewed: October 8, 2019

      Anonymous

      Puerto Rico
      1 helpful vote
      8.3
      Very Good
      • • Travelers with friends
      • • Stayed 5 nights
      • • Submitted from a mobile device

      The hotel is under construction and is not organized.

      The staff is amazing and the facilities are in good standing. The room is very comfortable and the food is delicious.

      Stayed in October 2019

    • Reviewed: October 7, 2019

      Julio

      Puerto Rico
      6.3
      Pleasant
      • • Leisure trip
      • • Travelers with friends
      • • Stayed 5 nights
      • • Submitted from a mobile device

      When we booked the hotel there was no add about the remodeling. A lot of the facilities were not available. The noise, the construction and the workers walking around the facilities weren’t so pleasant.

      The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne

      Stayed in October 2019

    • Reviewed: September 22, 2019

      Deborah

      Australia
      9.2
      Awesome
      • • Leisure trip
      • • Travelers with friends
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Was half under construction so was a bit noisy and boarded up. Some restaurants were not open. The reformer Pilates classes were not on because machines were being serviced.

      Staff were amazing. The gym is fantastic. Food and drinks were great!

      Stayed in September 2019

    • Reviewed: September 21, 2019

      Evan

      Australia
      4 helpful votes
      10
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Hotel is currently going through major renovations - though they’re doing a good job of minimizing noise disruptions.

      Incredibly helpful and friendly staff. Great WiFi. Food was amazing. Comfortable beds.

      Stayed in September 2019

    • Reviewed: September 17, 2019

      Harley

      United States of America
      10
      “Memorable and will be back October 2020.”
      • • Leisure trip
      • • Couple
      • • Stayed 5 nights
      • • Submitted from a mobile device

      in spite of the renovation, we were highly pleased with our stay. 👍👍 to Chef’s Plate.

      Stayed in September 2019

    • Reviewed: September 9, 2019

      Atsuo

      Japan
      9.2
      “Good choice in Playa del Carmen ”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Hotel has the only one bad point. They are renovating their facility. Thus a little bit noisy and difficult to access to outside.

      Staff was awesome. Everyone is friendly. Also food that they supplied are delicious.

      Stayed in September 2019

    • Reviewed: August 29, 2019

      Robert

      United States of America
      6.7
      Pleasant
      • • Leisure trip
      • • Couple
      • • Stayed 9 nights
      • • Submitted from a mobile device

      They are currently under major construction. It is loud and uncomfortable.

      The grounds are beautiful

      Stayed in August 2019

    • Reviewed: August 27, 2019

      Jorge

      Mexico
      7.1
      “Bittersweet experience”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      We never been told that the hotel is under remodeling. Most restaurants are closed and the few opened have very standard menus.

      Nice option to spend few days in a very central location. Staff is super kind. Some rooms have been recently very nice remodeled. The coffee shop and the 24 hours are definitely the sweet spots.

      Stayed in August 2019

    • Reviewed: August 25, 2019

      Lisa

      United States of America
      9.6
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights
      • • Submitted from a mobile device

      The beach could be better. Not really able to wade out into the water due to rocky bottom.

      Beautiful resort, food was good and the staff was excellent. They waited on us hand and foot.

      Stayed in August 2019

    • Reviewed: August 20, 2019

      Seaduck

      South Korea
      2 helpful votes
      8.8
      “Hilton with tasty food.”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      1. hotel pribiate sea.. we cant go into the sea water due to lots of seaweed. its very diffrent with cancun hotel zone. 2. extra money to rent bed near swiming pool. 3. wokers are very kind but everytime offering the special menu required extra money. it makes us feel burden. 4. no information and proper photo about gurden room and not gurden room. 5. reception desk doesn't pick up the phone usually. we have to make call several times. 6. lack of the advertising about their program. bubble party and silence party.. they have good programs but once check in, they dont give any useful info anymore. 7. when we get there first time there is uphill right before front door but workers doesnt help until we get to the enterence. they kindly give their hands only we carry all backs in front of them and enterence stairs.

      Good programs. bubbly swiming party and silence party. Foods are really good. steak and all foods are very tasty. some foods are strong and solty but still ok.

      Stayed in August 2019

    • Reviewed: August 16, 2019

      Jaime

      United States of America
      10
      Exceptional
      • • Leisure trip
      • • Family with young children
      • • Stayed 5 nights
      • • Submitted from a mobile device

      some upgrades going on but not huge inconvenience

      Stayed in August 2019

    • Reviewed: August 14, 2019

      Robert

      United States of America
      10
      Exceptional
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      I can’t say i found something I personally dislike. One thing I notice was coconuts still attached to the coconut trees, I though one could fall and scare someone.

      The property was a great condition, very clean and everything was at a good distance.

      Stayed in August 2019

    • Reviewed: August 11, 2019

      Ruth

      United States of America
      10
      Exceptional
      • • Leisure trip
      • • Family with young children
      • • Stayed 6 nights
      • • Submitted from a mobile device

      Unfortunately for some of my family, there rooms were across a section that was closed for renovations so their courtyard view was not the best. This was just timing and look forward to see Hilton’s renovations. Also, one of the rooms had a strong smell of sulfur. Property staff were helpful and the smell did gradually dissipate. I am confident if it was unbearable, the staff would have moved guests to another room. We did not take advantage of the beach as much. The area is still contending with a large amount of sargassum (seaweed) drifting ashore. But that is Mother Nature at work. Just feel bad for the staff that try their best to clear areas out - it’s a lot of work! We thoroughly enjoyed our pool time instead - bubble party a hoot - opt for paying for a cabana for that!

      Beautiful main courtyard and pool area. Rooms were very spacious and clean. Staff were friendly and helpful. Restaurants, bar areas, and cafe were all excellent. On-site activities were fun and staff helpful to recommend excursions. Our favorite was Riviera Maya tour (snorkel with turtles, cenote tour and Tulum Ruins). The proximity to town and the ferry to Cozumel were a big plus. First time doing an all-inclusive and definitely got our money’s worth.

      Stayed in July 2019

    • Reviewed: August 6, 2019

      Juan

      Mexico
      8.3
      “Best location, good food and an all inclusive makes it a great deal”
      • • Leisure trip
      • • Couple
      • • Stayed 5 nights
      • • Submitted from a mobile device

      The pool seems to be always noisy and rowdy with music roaring

      The property just became a Hilton and is going through some well needed renovations... the hotel itself although evidently old, is very well kept

      Stayed in August 2019

    The Best of Playa del Carmen

    Click here to see more properties near popular landmarks in Playa del Carmen

    Landmarks

    • ADO International Bus Station
    • Church of Guadalupe
    • Kool Beach Club
    • Disabled-friendly beach
    • Isla Pasion Weddings

    Marinas

    • Playa del Carmen Maritime Terminal

    Parks

    • Rio Secreto

    Shopping Areas

    • Quinta Alegria Shopping Mall

    Most Popular Cities

    • Cozumel
    • Puerto Morelos
    • Akumal
    • Xpu Ha
    • Puerto Aventuras
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