Located in Playa del Carmen, Thompson Playa Del Carmen Beach House, by Hyatt House, part of Hyatt features air-conditioned rooms with free WiFi throughout the property. The resort has a year-round outdoor pool, fitness center, and guests can enjoy a meal at the restaurant. Each room is equipped with a flat-screen TV with cable channels. Some units feature a seating area for your convenience and views of the sea or pool. Every room has a private bathroom with bathrobes, slippers and free toiletries. Guests will have access to Yoga rooftop classes every morning, Tequila or Mezcal tasting, daily bottled water and Mexican candies at turndown and a faster WiFi connection. ADO International Bus Station is 1969 feet from Thompson Playa Del Carmen Beach House, by Hyatt House, part of Hyatt, while Playa del Carmen Maritime Terminal is 2625 feet from the property. Cozumel International Airport is 12 mi away.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Thompson Hotels
Hotel chain/brand

Property highlights

Located in the real heart of Playa del Carmen, this property has an excellent location score of 9.0!

Breakfast Info

American

Activities:

Fitness center

Beachfront

Public Bath


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.3
Facilities
8.5
Cleanliness
9.0
Comfort
9.0
Value for money
7.3
Location
9.0
Free WiFi
9.4
High score for Playa del Carmen
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Jayme-rae
    Canada Canada
    The staff, decor, and location was by far the best hotel in playa del Carmen .
  • Robin
    United States of America United States of America
    Helpful great staff. Tequila tasting was fun. Nice room! It was clean modern and big.
  • Zari
    United States of America United States of America
    Hotel was very comfortable, the rooms were beautiful, staff was very helpful and friendly, and the location was perfect. They offered a very good breakfast. They were very accommodating when we hung out on the beachside all day to attend to what...

Area info

Restaurants
1 Restaurant On Site

  • Restaurant #1
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Brunch • Dinner

Resort facilities at Thompson Playa Del Carmen Beach House, by Hyatt
Great facilities! Review score, 8.5

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace
Kitchen
  • Coffee machine
Room Amenities
  • Sofa bed
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
  • Live music/Performance
    Off-site
  • Happy hour
    Additional charge
  • Bike tours
  • Beach
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Video
  • CD player
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not possible) and costs $15 per day.
  • Valet parking
  • Parking garage
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Shallow end
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules

Thompson Playa Del Carmen Beach House, by Hyatt takes special requests – add in the next step!

Check-in

From 3:00 PM to 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 9:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Mastercard Visa American Express Cash Thompson Playa Del Carmen Beach House, by Hyatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Lifestyle Fee (Resort Fee) includes the following per day:

*Yoga: Rooftop Yoga each morning at 7 hrs. Vinyasa Yoga Monday through Thursday, and Sun Power Yoga from Friday through Sunday.

*Tequila or Mezcal tasting: This will take place at the Beach House Pool Bar at 18 hrs, featuring different types of Tequila Herradura (Reposado, Añejo, Blanco, Ultra).

*WiFi: Current speed of the complimentary connection is 3MB.

*Daily bottled water: Every guest will have 2 bottles of Thompson Water at the turndown.

Thompson Playa del Carmen offers registered guests (for four or more nights of paid stays, and up two guests per room) on-site complimentary Antigen COVID-19 testing (restrictions may apply). Tests are compliant with updated U.S. travel requirements (which include proof of a negative Covid-19 test result, taken within three days of a return flight to the U.S.). To schedule your test, please contact our concierge team.

*Turndown: Chef prepares 4 different types of Mexican candies (alegria de pepita, alegria de amaranto, cocada & traditional chocolate chip cookie)

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Thompson Playa Del Carmen Beach House, by Hyatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

FAQs about Thompson Playa Del Carmen Beach House, by Hyatt

  • The nearest beach is 150 feet from Thompson Playa Del Carmen Beach House, by Hyatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Thompson Playa Del Carmen Beach House, by Hyatt is 1,300 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Thompson Playa Del Carmen Beach House, by Hyatt include:

    • Double
    • Suite
    • Quad

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Thompson Playa Del Carmen Beach House, by Hyatt offers the following activities/services (charges may apply):

    • Fitness center
    • Beachfront
    • Beach
    • Live music/Performance
    • Bicycle rental
    • Bike tours
    • Swimming pool
    • Public Bath
    • Fitness
    • Happy hour

  • Check-in at Thompson Playa Del Carmen Beach House, by Hyatt is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Thompson Playa Del Carmen Beach House, by Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 4.4).

    Breakfast option(s) include:

    • American
    • À la carte

  • Thompson Playa Del Carmen Beach House, by Hyatt has 1 restaurant:

    • Restaurant #1

  • The prices at Thompson Playa Del Carmen Beach House, by Hyatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.