Hotel
 Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Private Beach
 Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

5th Avenida Norte Por 12 Norte y 14 Norte, 77710 Playa del Carmen, Mexico – Excellent location – show map

Excellent location – rated 9.3/10! (score from 205 reviews)

Real guests • Real stays • Real opinions

8.3
Very Good
205 reviews

Location location location. Beautiful rooftop pool area. Took advantage of one of the Alessia day club packages and the staff went above and beyond to help us celebrate a milestone birthday!!

Tania United States of America

The location! The hotel is right in the middle of everything! Next to pubs, restaurants and clubs! The stuff was kind and helpful!

Sharon Israel

It was close to everything , very clean , staff did everything we asked for

Gal Israel

beautiful rooftop pool. very spacious rooms, fantastic location

Maggie United States of America

it is a beautiful building inside and very spacious. the rooms are massive and just give you plenty of space to have stuff out of your bags without feeling cluttered. the design is beautiful and the rooftop pool and restaurants are set up so well… everything is gorgeous!

Robert United States of America

What a wonderful getaway. Fabulous staff. Great food. Lovely rooms. Great pool area. Easy access to sister property with beach. Everyone was friendly and extremely helpful. Rooms were very clean and well appointed. The room had an umbrella which came in handy. Iron and blow dryer were provided. Blackout drapery. Lovely balcony.

Tamara United States of America

It was continental breakfast, yogurt, danish, toast; simple, but enough. There were other options available for purchase at a reasonable price. The view from the rooftop restaurant where breakfast is served was breathtaking.

Alberto United States of America

Rooms are big and beautiful. staff were very nice and professional, also breakfast staff were very nice as well! The rooftop is great! we had a DJ through out the day in the pool and the atmosphere was so fun. Great location, close to everything. Definitely coming back! there is no other hotel to go to but Thompson.

Oriel Israel

I loved everything about the hotel, the rooftop and staff were amazing. Restaurant cinco and all the staff were super!!!! Catch too, had the best experience in this hotel.

Jean United States of America

Best Location in Playa Del Carmen. Rooftop pool and Resturants amazing. Perfect vibe.

Jasha Indonesia
8.3
Very Good
205 reviews
  • What guests loved the most:
  • “Location location location. Beautiful rooftop pool area. Took advantage of one of the Alessia day club packages and the staff went above and beyond to help us celebrate a milestone birthday!!”
    Tania Tania United States of America United States of America
  • “The location! The hotel is right in the middle of everything! Next to pubs, restaurants and clubs! The stuff was kind and helpful!”
    Sharon Sharon Israel Israel
  • “It was close to everything , very clean , staff did everything we asked for”
    Gal Gal Israel Israel
  • “beautiful rooftop pool. very spacious rooms, fantastic location”
    Maggie Maggie United States of America United States of America
  • “it is a beautiful building inside and very spacious. the rooms are massive and just give you plenty of space to have stuff out of your bags without feeling cluttered.”
    Robert Robert United States of America United States of America
  • “What a wonderful getaway. Fabulous staff. Great food. Lovely rooms. Great pool area. Easy access to sister property with beach. Everyone was friendly and extremely helpful.”
    Tamara Tamara United States of America United States of America
  • “It was continental breakfast, yogurt, danish, toast; simple, but enough. There were other options available for purchase at a reasonable price.”
    Alberto Alberto United States of America United States of America
  • “Rooms are big and beautiful. staff were very nice and professional, also breakfast staff were very nice as well! The rooftop is great!”
    Oriel Oriel Israel Israel
  • “I loved everything about the hotel, the rooftop and staff were amazing. Restaurant cinco and all the staff were super!!!! Catch too, had the best experience in this hotel.”
    Jean Jean United States of America United States of America
  • “Best Location in Playa Del Carmen. Rooftop pool and Resturants amazing. Perfect vibe.”
    Jasha Jasha Indonesia Indonesia

Categories:

  • Staff8.5
  • Facilities8.7
  • Cleanliness9.2
  • Comfort9.1
  • Value for money7.9
  • Location9.3
  • Free WiFi 9.2
High score for Playa del Carmen

Stay in the heart of Playa del Carmen – Excellent location – show map

This property is a 6-minute walk from the beach. Featuring free WiFi throughout the property, Thompson Playa del Carmen is located in Playa del Carmen, 1,000 feet from 28 de Julio Square. The hotel has a year-round outdoor pool and fitness center, and guests can enjoy a meal at the restaurant.

Every room at this hotel is air conditioned and is equipped with a flat-screen TV with cable channels. Certain units include a seating area to relax in after a busy day. For your comfort, you will find bath robes and free toiletries.

There is a gift shop at the property. You can engage in various activities, such as snorkeling and windsurfing. The hotel also offers bike hire and car hire.

Guests will have access to Yoga rooftop classes every morning, Tequila or Mezcal tasting, daily bottled water and a faster WiFi connection.

ADO International Bus Station is 2,300 feet from Thompson Playa del Carmen, while Playa del Carmen Maritime Terminal is 2,950 feet away. The nearest airport is Cancun International Airport.

This is our guests' favorite part of Playa del Carmen, according to independent reviews.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Thompson Playa del Carmen - Adults Only - a concept by Hyatt has been welcoming Booking.com guests since Jun 5, 2015
 Hotel chain/brand: Thompson Hotels

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Parking
Airport shuttle
Fitness center
Bar
Private beach area

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.3

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental

Saved to 5043 lists

Availability

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4 reasons to choose Thompson Playa del Carmen - Adults Only - a concept by Hyatt

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • This host will welcome you in English
Closest beaches

  • Playa del Carmen Beach

    7.5 Good beach
    600 feet from property

  • Playacar Beach

    8.0 Very good beach
    3,000 feet from property

Guest reviews

8.3
Very Good · 205 reviews
Read all reviews
Categories:
  • Staff8.5
  • Facilities8.7
  • Cleanliness9.2
  • Comfort9.1
  • Value for money7.9
  • Location9.3
  • Free WiFi 9.2
High score for Playa del Carmen

Select topics to read reviews:

See what guests loved the most:

  • Tania
    United States of AmericaUnited States of America
    “Location location location. Beautiful rooftop pool area. Took advantage of one of the Alessia day club packages and the staff went above and beyond to help us celebrate a milestone birthday!!”
  • Sharon
    IsraelIsrael
    “The location! The hotel is right in the middle of everything! Next to pubs, restaurants and clubs! The stuff was kind and helpful!”
  • Gal
    IsraelIsrael
    “It was close to everything , very clean , staff did everything we asked for”
  • Maggie
    United States of AmericaUnited States of America
    “beautiful rooftop pool. very spacious rooms, fantastic location”
  • Robert
    United States of AmericaUnited States of America
    “it is a beautiful building inside and very spacious. the rooms are massive and just give you plenty of space to have stuff out of your bags without feeling cluttered. the design is beautiful and the rooftop pool and restaurants are set up so well…...”
  • T
    Tamara
    United States of AmericaUnited States of America
    “What a wonderful getaway. Fabulous staff. Great food. Lovely rooms. Great pool area. Easy access to sister property with beach. Everyone was friendly and extremely helpful. Rooms were very clean and well appointed. The room had an umbrella which...”
  • Alberto
    United States of AmericaUnited States of America
    “It was continental breakfast, yogurt, danish, toast; simple, but enough. There were other options available for purchase at a reasonable price. The view from the rooftop restaurant where breakfast is served was breathtaking.”
  • Oriel
    IsraelIsrael
    “Rooms are big and beautiful. staff were very nice and professional, also breakfast staff were very nice as well! The rooftop is great! we had a DJ through out the day in the pool and the atmosphere was so fun. Great location, close to...”
  • Jean
    United States of AmericaUnited States of America
    “I loved everything about the hotel, the rooftop and staff were amazing. Restaurant cinco and all the staff were super!!!! Catch too, had the best experience in this hotel.”
  • Jasha
    IndonesiaIndonesia
    “Best Location in Playa Del Carmen. Rooftop pool and Resturants amazing. Perfect vibe.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Is your fitness facility open at this time?
    Greetings from Thompson Playa del Carmen! At the moment, our fitness facility is open due to the pandemic,
    Answered on January 28, 2021
  • Hello. Does the hotel have a fitness center?
    Yes, we have fitness center
    Answered on August 25, 2021
  • How many floors high is the hotel and do all rooms face the ocean Thanks
    Good afternoon, Our hotel has 4 floors high in rooms and all our rooms are city view, we are 3 blocks away from the beach, our roof top has amazing views to the ocean as is the highest floor. Cordially.
    Answered on February 10, 2022
  • Is the pool on the roof open to guests staying at hotel ? Or is it an extra cost?
    Good morning, The roof top pool is open for the guest staying at both of our properties. Regards
    Answered on June 25, 2021
  • If you’re staying at the Main House, does your resort fee allow you to visit the Beach House sister property without incurring additional charges?
    Good aftenoon, Of course, If you are guest at Main House or Beach House you have access to the other building. Just in case of an special event the acces can be restricted. Regards,
    Answered on April 6, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel area info *
Excellent location – show map
What's nearby
  • Quinta Alegria Shopping Mall
    0.1 miles
  • Kool Beach Club
    0.4 miles
  • ADO International Bus Station
    0.5 miles
  • Disabled-friendly beach
    0.5 miles
  • Playa del Carmen Maritime Terminal
    0.6 miles
  • Church of Guadalupe
    1.3 miles
  • Rio Secreto
    5.4 miles
  • Isla Pasion Weddings
    11.2 miles
Natural Beauty
  • Ocean/Sea Playa del Carmen Sea
    0.3 miles
Beaches in the Neighborhood
  • Playa del Carmen Beach
    600 feet
  • Playacar Beach
    3,000 feet
  • Mayakoba Beach
    4.5 miles
  • Ocean Maya Royale - Adults Only Beach
    6 miles
Closest Airports
  • Cozumel International Airport
    12.1 miles
  • Cancún International Airport
    31.1 miles
How to get to Thompson Playa del Carmen - Adults Only - a concept by Hyatt from Cancún International Airport
    Private shuttle
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
3 Restaurants On Site

    Restaurant #1

    Food: Caribbean, Japanese, Seafood

    Open for: Dinner

    Menu: À la carte

    Cinco

    Food: Caribbean, Mediterranean, Mexican

    Open for: Breakfast, Brunch, Lunch, Dinner, Cocktail hour

    Menu: À la carte

    Restaurante #2

    Food: Caribbean, Grill/BBQ

    Open for: Breakfast, Brunch, Lunch, Dinner, Cocktail hour

    Menu: À la carte

Amenities of Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Most popular amenities

1 swimming pool
Free WiFi
Parking
Airport shuttle
Fitness center
Bar
Private beach area
Outdoors
  • Outdoor furniture
  • Sun deck
  • Private beach area
  • Terrace
Pets
Pets are allowed. Charges may apply.
Activities
  • Live music/Performance Additional charge
  • Happy hour Additional charge
  • Bike tours
  • Temporary art galleries
  • Beach
  • Evening entertainment Additional charge
  • Nightclub/DJ Additional charge
  • Snorkeling
  • Horseback riding Off-site Additional charge
  • Diving Additional charge
  • Cycling Off-site
  • Windsurfing Additional charge
  • Fishing Off-site Additional charge
Food & Drink
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is needed) and costs USD 15 per day.
  • Parking garage
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet basket
  • Adults only
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Visual aids (Braille)
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Swimming pool toys
  • Pool with view
  • Shallow end
Spa
  • Yoga classes
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Solarium
  • Fitness center
Languages Spoken
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules Thompson Playa del Carmen - Adults Only - a concept by Hyatt takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa American Express Thompson Playa del Carmen - Adults Only - a concept by Hyatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note: When booking more than 5 rooms, different policies and additional supplements may apply.

A service charge of 10.00% is not included and must be paid at check in.

Lifestyle Fee (Resort Fee) includes the following per day:

*Yoga: Rooftop Yoga each morning at 7 hrs. Vinyasa Yoga Monday through Thursday, and Sun Power Yoga from Friday through Sunday.

*Tequila or Mezcal tasting: This will take place at the Beach House Pool Bar at 18 hrs, featuring different types of Tequila Herradura (Reposado, Añejo, Blanco, Ultra).

*WiFi: Current speed of the complimentary connection is 3MB.

*Daily bottled water: Every guest will have 2 bottles of Thompson Water at the turndown.

*Turndown: Chef prepares 4 different types of Mexican candies (alegria de pepita, alegria de amaranto, cocada & traditional chocolate chip cookie).

*Unlimited phone calls to anywhere in the world

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

Please inform Thompson Playa del Carmen - Adults Only - a concept by Hyatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Thompson Playa del Carmen - Adults Only - a concept by Hyatt

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Thompson Playa del Carmen - Adults Only - a concept by Hyatt has 3 restaurants:

    • Cinco
    • Restaurant
    • Restaurante #2

  • Check-in at Thompson Playa del Carmen - Adults Only - a concept by Hyatt is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Thompson Playa del Carmen - Adults Only - a concept by Hyatt include:

    • Double
    • Quad
    • Suite

  • The prices at Thompson Playa del Carmen - Adults Only - a concept by Hyatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 1,650 feet from Thompson Playa del Carmen - Adults Only - a concept by Hyatt.

  • Thompson Playa del Carmen - Adults Only - a concept by Hyatt is 1,300 feet from the center of Playa del Carmen.

  • Guests staying at Thompson Playa del Carmen - Adults Only - a concept by Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Continental

  • From the nearest airport, you can get to Thompson Playa del Carmen - Adults Only - a concept by Hyatt by:

    • Airport shuttle (arranged by property) 45min

  • Thompson Playa del Carmen - Adults Only - a concept by Hyatt offers the following activities/services (charges may apply):

    • Fitness center
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Windsurfing
    • Solarium
    • Evening entertainment
    • Fitness
    • Live music/Performance
    • Private beach area
    • Bike tours
    • Yoga classes
    • Beach
    • Horseback riding
    • Temporary art galleries
    • Nightclub/DJ
    • Swimming pool
    • Happy hour