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Reliable info:
Guests say the description and photos for this property are very accurate.

Providing pool views, Valhalla Residences by Biwa in Tulum offers accommodation, an outdoor swimming pool, free bikes, a garden, barbecue facilities and a shared lounge. A hot tub and a car rental service are available for guests. The aparthotel also provides free WiFi, free private parking and facilities for disabled guests. The units at the aparthotel come with air conditioning, a seating area, a flat-screen TV with streaming services, a kitchen, a dining area, a safety deposit box and a private bathroom with a walk-in shower, a hair dryer and free toiletries. Some units include a terrace and/or a balcony with garden views and an outdoor dining area. At the aparthotel, all units are equipped with bed linen and towels. Sightseeing tours are available in the surroundings. Tulum Archeological Site is 6.1 km from the aparthotel, while Tulum Bus station is 2.5 km away. The nearest airport is Tulum International, 38 km from Valhalla Residences by Biwa, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.3)

Free private parking available on-site


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Availability

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Accommodation Type
Number of guests
 
Bedroom 1
1 extra-large double bed
Bedroom 2
2 single beds
Living room
1 sofa bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
Bedroom 1
1 extra-large double bed
Bedroom 2
1 extra-large double bed
Living room
1 sofa bed
Bedroom 1
1 extra-large double bed
Bedroom 2
1 extra-large double bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
9.7
Facilities
9.6
Cleanliness
9.8
Comfort
9.7
Value for money
9.6
Location
8.3
Free WiFi
9.7
High score for Tulum
Select topics to read reviews:

Guests who stayed here loved

  • Neza
    Slovenia Slovenia
    The appartment was great, very spaceous, with big windows in bedrooms. Comftortable beds, clean bathroom and nice pool. And very kind host. Everything perfect! I sttongly recommend.
  • Eri
    Greece Greece
    Everything.Antoniela is the best. Thank you for everything.
  • Eileen
    United Kingdom United Kingdom
    Love everything and in particular the care and attention from Antoinetta to make sure we had everything we needed.
  • Carina
    Germany Germany
    Safe and quiet area. Everything was spotlessly clean. Towels and linen white and soft. Seems to be quite new, too. I think I must have been the first one to cook in that kitchen. Antonietta was exceptionally friendly and helpful.
  • Alana
    New Zealand New Zealand
    Great facilities, safe area and the staff we lovely
  • Stefano
    United Kingdom United Kingdom
    New building, excellent accommodation, great pool, great amenities
  • Sophie
    Belgium Belgium
    Amazing flat, even better then the pictures (what is sometimes rare in Mexico )
  • D
    Switzerland Switzerland
    Pretty much everything was perfect! Very nice rooms, service and the pool.
  • Katherine
    Australia Australia
    Great modern apartments in a safe gated community. Amazing staff, very helpful and friendly! Super clean. Located between Cenotes and Tulum Centre.
  • Ruan
    Belize Belize
    The room was amazing and the pool was the best part of it all.

Quality rating

Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.

Managed by Valhalla Residences by Biwa

Company review score: 9.5Based on 517 reviews from 2 properties
2 managed properties

Company information

We born in a paradise named Tulum. We are a small growing hotel chain. BIWA TULUM is our first pearl, we have a record of five years in the hotel Industry. Two years later we decided to create BIWA CABINS, these are located in the middle of the Mayan jungle. We have also recently built VALHALLA RESIDENCES by BIWA. Our projects are focused on families who want to discover Tulum and its surroundings with all the comforts.

Property information

Imagine awakening in the heart of the jungle to an awe-inspiring vista and serene tranquility. We all recognize the profound impact nature has on our well-being—it’s a timeless truth. The rustling leaves, the earthy fragrance of trees, the dappled sunlight filtering through the foliage, and the invigorating, pure air—they all cocoon us in comfort. Valhalla nestles within Tulum’s lush Mayan jungle, offering a restorative escape that replenishes our spirits, renews our vitality, and invites us to savor the elegant paradise of Tulum from the sanctuary of our own home. Why wait? Embark on this enriching experience today! Valhalla offers an array of luxurious amenities designed to enhance your experience in the heart of Tulum’s Mayan jungle. Here are some highlights: Pool: Immerse yourself in the crystal-clear waters of our pool, surrounded by lush greenery. It’s the perfect spot to unwind and soak up the natural beauty. Bike: Pedal through the jungle on our complimentary bikes (subject to availability). Feel the breeze as you ride along scenic trails. Yoga and Meditation Spaces: Find your inner balance in serene yoga pavilions or meditation areas. Let the jungle’s energy guide your practice. Remember, Valhalla isn’t just a place—it’s an immersive journey into tranquility and elegance.

Neighbourhood information

We are situated within the exclusive gated community of ‘Residential Riviera Tulum.’ Our prime location offers 24-hour security, a children’s playground, scenic running and cycling trails, and lush jungle parks—all designed to harmonize with the natural environment. Just a 5-minute drive from Cenote Calavera, 10 minutes to the beach, 12 minutes from Zamna Tulum, 40 minutes to Playa del Carmen, 40 minutes to Tulum Airport, and 1 hour 20 minutes to Cancun Airport.

Languages spoken

English,Spanish

Property surroundings

Facilities of Valhalla Residences by Biwa
Great facilities! Review score, 9.6

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests
  • Air conditioning

Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Internet
WiFi is available in all areas and is free of charge.

Kitchen

  • Coffee machine
  • Stovetop
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator

Bedroom

  • Linen
  • Wardrobe or closet

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Living Area

  • Dining area
  • Sofa
  • Seating Area
  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Room Amenities

  • Socket near the bed
  • Sofa bed
  • Clothes rack
  • Mosquito net
  • Tile/marble floor
  • Private entrance
  • Fan

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
  • Terrace
  • Garden

Common areas

  • Shared lounge/TV area

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Sun loungers or beach chairs
  • Public Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge

Food & Drink

  • Tea/Coffee maker

Outdoor & View

  • Pool view

Transport

  • Bicycle rental
  • Shuttle service
    Additional charge
  • Car hire
  • Airport shuttle
    Additional charge

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk

Cleaning services

  • Laundry
    Additional charge

Miscellaneous

  • Toilet with grab rails
  • Wheelchair accessible
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Languages spoken

  • English
  • Spanish

House rules
Valhalla Residences by Biwa takes special requests - add in the next step!

Check-in
From 15:00 to 21:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 23:00 and 08:00.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Valhalla Residences by Biwa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 23:00:00 and 08:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

FAQs about Valhalla Residences by Biwa

  • Yes, there are options at this property that have a terrace. You can find out more about this and the other facilities at Valhalla Residences by Biwa on this page.

  • You can choose from a number of accommodation options at Valhalla Residences by Biwa (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • You can choose from a number of accommodation options at Valhalla Residences by Biwa (subject to availability). These can accommodate:

    • 2 guests
    • 4 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Valhalla Residences by Biwa is from 15:00, and check-out is until 12:00.

  • Valhalla Residences by Biwa is 1.2 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Valhalla Residences by Biwa on this page.

  • The prices at Valhalla Residences by Biwa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Valhalla Residences by Biwa on this page.

  • Valhalla Residences by Biwa offers the following activities / services (charges may apply):

    • Hot tub/Jacuzzi
    • Massage
    • Neck massage
    • Bicycle rental
    • Hand massage
    • Public Bath
    • Couples massage
    • Back massage
    • Full body massage
    • Swimming Pool
    • Foot massage
    • Head massage

  • Yes, Valhalla Residences by Biwa is popular with guests booking family stays.