Laura Medina was so nice all the time with us , so welcoming , and was attentive to all , all the time . We stayed whole week , lots of privacy and peacefull place,

Jeanette United States

We just loved EVERYTHING! The accommodation was comfortable, nicely decorated, in a quiet environment. We were warmly welcome by Laura and José Luis who have of great help to us (to organise a boat tour on the laguna, to recommend restaurants....). They both are very friendly as well as the rest of the staff. Every day, the breakfast was freshly made upon demand. We appreciated the fact that there were no more than 10 cabins/accommodation. It preserves the intimacy of the guests and allow them to fully rest and enjoy this beautiful part of Riviera Maya (I literally fell in love with Bacalar). I wish we had stayed longer!

Magali Belgium

Everything! The place is wonderful, so well maintained, the staff is so nice, they really do everything to make us feel at home, the room is really well decorated, this place is like a little heaven, I recommand it!

Adèle France

Jose and his team were so friendly, hospitable and helpful. Room was great size, air con was fantastic and adjacent to the lake. Great place to stay!

Dior-jade United Kingdom

The location was good. And the service was also good. Very helpful fun.

Jason United Kingdom

Everything ! The bungalows are very clean and well decorated. The owner and the staff is very friendly. Bacalar is really a little paradise. We liked the location because it is 15min from town center by walking but the access to the laguna with day pass in the hotels of the area worth it. The breakfast is tasteful.

Iris France

we had a fantastic time and the host was amazing. his breakfast was great and the rooms were lovely. we’d love to come back

Robert United Kingdom

The rooms were clean and the personel very concerned about our experience; breakfast was very nice.

Heloise France

The Zensus hotel is just a dream! The rooms are exactly like the pictures suggest: very clean, comfy, quiet and bright. The whole hotel areas were very very well maintained with beautiful plants and flowers all around. The breakfast was absolutely delicious with coffee, fresh fruits, pancakes, eggs and more. Our biggest thanks and admiration goes to José. He makes you feel like being part of the family and is always ready to answer any questions or give his recommendations. He organised both a boat and a SUP tour for us with a company that not only offered fantastic trips but also fair prices. We also rented the bicycles offered at the hotel which were a great and cute option to go around in Bacalar. We were immensely sad to leave José and his fantastic hotel after only two nights but we are convinced to come back and recommend it to anyone that considers staying in Bacalar. It was the highlight of our Mexico trip!

Nadine Denmark

The most amazing little boutique hotel. Jose Luis (owner) is the most accommodating host and such a kind and generous person. The breakfast was the best we had in Mexico, and the staff gave us the best recommendations for tours and dinners, and were extremely accommodating for all our needs. Can't recommend high enough! 💖

Lucila Argentina