Cititel Penang offers accommodations in the heart of UNESCO World Heritage Site of George Town, famous for its rich history and heritage. It features an indoor swimming pool and guests can enjoy meals from 3 of the in-house dining options or have a drink at the bar. Free WiFi is available throughout the property. It is 1640 feet to the vibrant Chinatown. Fort Cornwallis and Wonderfood Museum are 1.2 mi from CItitel Penang while Clan Jetties of Penang and Gurney Drive are 1.9 mi away. Batu Ferringhi Beach is 9.7 mi from the property. Penang International Airport is 11 mi away. Air-conditioned rooms open up to views of the city and are fitted with a flat-screen TV and a desk. The private bathroom includes shower facilities. Other facilities at the property include a karaoke room and a mini-mart. Guests can approach the 24-hour front desk for currency exchange, tour arrangements and luggage storage. Guests can explore the surrounding area for a variety of shopping and dining options. A range of local, Thai and international specialties can be enjoyed at the hotel’s 24-hour Main Street Café. Open for lunch and dinner, Zhonghua Gourmet and Kirishima Restaurant serve Chinese and Japanese dishes respectively.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Located in the best-rated area in George Town, this hotel has an excellent location score of 9.0

Great Food: Meals here are highly recommended!

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.6
Comfort
8.6
Value for money
8.2
Location
9.0
Free WiFi
7.6
Select topics to read reviews:

See what guests loved the most:

  • Anna
    United States of America United States of America
    The staff was great. Super helpful and friendly. Buni at the front desk was exceptionally nice and helpful and went above and beyond to please us. Everyone at the front desk was actually really nice and helpful. We couldn’t have asked for more....
  • Lynn
    Canada Canada
    We really enjoyed our stay at this hotel. Location was perfect, rooms are quiet & comfortable, very clean, beds were fine, everything worked in the bathroom. We were only on the 10th floor but the view was great. Breakfast is excellent with lots...
  • Alexandra
    Chile Chile
    Love it! Good location, nice and very helpful staff, very clean, just perfect

Hotel area info

Amenities of Cititel Penang
Great facilities! Review score, 8.3

Most popular amenities
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Hairdryer
Activities
  • Karaoke
Media & Technology
  • Satellite channels
Food & Drink
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Services
    • Baggage storage
    • Tour desk
    • Dry cleaning
    • Laundry
    • Babysitting/Child services
    • 24-hour front desk
    • Meeting/Banquet facilities
    • Room service
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safe
    General
    • Convenience store on site
    • Designated smoking area
    • Air conditioning
    • Elevator
    • Fan
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    Spa
    • Hot tub/Jacuzzi
    Languages Spoken
    • English
    • Japanese
    • Malay
    • Chinese

    House rules

    Cititel Penang takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 13 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Extra bed upon request
    MYR 135 per child, per night
    Crib upon request
    Free
    3+ years
    Extra bed upon request
    MYR 135 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa UnionPay credit card American Express Cash Cititel Penang accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Cititel Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Cititel Penang

    • Room options at Cititel Penang include:

      • Double
      • Single

    • Yes, there's a hot tub. You can find out more about this and the other facilities at Cititel Penang on this page.

    • Check-in at Cititel Penang is from 3:00 PM, and check-out is until 12:00 PM.

    • Cititel Penang offers the following activities/services (charges may apply):

      • Hot tub/Jacuzzi
      • Karaoke

    • Cititel Penang is 1,950 feet from the center of George Town. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Cititel Penang may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.