City view
Swimming pool
Washing machine
Free WiFi
Air conditioning
24-hour front desk
Key card access
Daily housekeeping

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property.

It is 1,650 feet to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 1,950 feet of the property. Penang International Airport is 11 mi away.

Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club features of modern equipment. Other facilities include a salon and business center.

Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

This is our guests' favorite part of George Town, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

JEN Penang Georgetown by Shangri-La has been welcoming guests since Jun 24, 2009
Hotel chain/brand: JEN by Shangri-La

Property Highlights

Located in the best-rated area in George Town, this hotel has an excellent location score of 9.1

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Halal, Asian, American

Parking available at the hotel


Select dates to see this property's availability and prices

Room Type
1 king bed
2 twin beds
2 twin beds
Bedroom ::
1 king bed
Living room:
1 sofa bed
1 king bed
1 sofa bed
1 king bed
1 sofa bed
Bedroom ::
1 king bed
Living room:
1 sofa bed
Bedroom ::
1 king bed
1 sofa bed
Living room:
1 sofa bed
2 twin beds
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
  • Hi, is there a bathtub ?
    All of our rooms comes with either a bathtub or a standing shower. You may request for a bathtub upon reservation and we will try our level best to ar..
    Answered on October 30, 2020
  • Do you have bath tub in the room?
    Dear Valued Guest, We appreciate your interest in our services. Regarding your inquiry, there are limited units of this room that has bathtub. Thank y..
    Answered on October 31, 2020
  • Hi. im planning to stay here but i rent motorcycle here, is there any park for motorcycle?
    Yes, you may park at the parking area
    Answered on February 27, 2022
  • Is there free parking for guests? Thanks
    Yes, we provide complimentary parking for all in house guests.
    Answered on October 30, 2020
  • Are all the club benefits still included with the club rooms at the moment eg free flow drinks and snacks?
    Hi. The Club Lounge benefits are included for Club Rooms. However, the benefits will be served at the Cafe Jen until further notice.
    Answered on April 18, 2022
Hotel area info *
1 Restaurant On Site

    Cafe Jen

    Food: Malaysian, Local

    Open for: Breakfast, Lunch, Dinner

Amenities of JEN Penang Georgetown by Shangri-La
  • Toilet paper
  • Towels
  • Bidet
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Linens
  • Wardrobe or closet
  • Alarm clock
  • City view
  • Landmark view
  • View
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Tour or class about local culture Additional charge
  • Happy hour Additional charge
  • Ping-pong
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Restaurant
  • Tea/Coffee maker
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges may apply.
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Soundproof
  • Car rental
  • Laptop safe
  • Packed lunches
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
  • Visual aids (Braille)
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
    Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Steam room
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Japanese
  • Malay
  • Tamil
  • Chinese

House rules

JEN Penang Georgetown by Shangri-La takes special requests – add in the next step!


From 3:00 PM


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18


Pets are not allowed.

Mastercard Visa JCB American Express JEN Penang Georgetown by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

This hotel is offering emergency medical insurance coverage of up to USD 184,000 to eligible international guests, at no additional charge, should the guest be diagnosed with COVID-19 during their trip. For more information please contact the hotel.

Elevator access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.

Important Notice :
Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). Parking charges will be reimbursed at hotels front desk counter upon check-out.

Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.

-Smoking, including vaping and e-cigarets, is not permitted in the guest rooms or any other areas within the hotel.

-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.

Penang local government fee of MYR 3 net per room per night will be exempted for all arrivals until 30 June 2022/For stays from 1 July 2022 onwards the prevailing local government fee is not included in your total room cost and will be collected upon check-out.

A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform JEN Penang Georgetown by Shangri-La of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Parking is subject to availability due to limited spaces.

FAQs about JEN Penang Georgetown by Shangri-La

  • JEN Penang Georgetown by Shangri-La offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Ping-pong
    • Tour or class about local culture
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Steam room
    • Happy hour
    • Fitness

  • From the nearest airport, you can get to JEN Penang Georgetown by Shangri-La by:

    • Taxi 20min

  • Guests staying at JEN Penang Georgetown by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 7.8).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Halal
    • Asian
    • American
    • À la carte

  • The prices at JEN Penang Georgetown by Shangri-La may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at JEN Penang Georgetown by Shangri-La is from 3:00 PM, and check-out is until 12:00 PM.

  • JEN Penang Georgetown by Shangri-La is 1,300 feet from the center of George Town.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at JEN Penang Georgetown by Shangri-La include:

    • Double
    • Twin
    • Apartment
    • Family
    • Suite
    • Quad

  • JEN Penang Georgetown by Shangri-La has 1 restaurant:

    • Cafe Jen

  • Yes, JEN Penang Georgetown by Shangri-La is popular with guests booking family stays.