The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.

Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.

WiFi vouchers can be purchased from the information counter at the lobby.

Please note that the guest doing the check-in must be at least 18 years old. Guests are required to settle the full amount of their stay, 7 days before their arrival at the hotel to secure the booking.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.
If you are making payment using another cardholder'ss credit card, please provide the following to the hotel prior to your arrival: - Authorization letter with cardholder's signature - Copy of cardholder, credit card (front and back of card with cardholder's signature)

Please note that the hotel may contact the cardholder for verification purposes. For security reasons, credit cards used for nonrefundable bookings must be presented upon check-in. Please note that the hotel will no longer issue skyway tickets with immediate effect. Guests will have to purchase the skyway tickets at the skyway station.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.