The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.

Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.

WiFi vouchers can be purchased from the information counter at the lobby.

Please note that the guest doing the check-in must be at least 18 years old. Guests are required to settle the full amount of their stay, 7 days before their arrival at the hotel to secure the booking.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.
If you are making payment using another cardholder'ss credit card, please provide the following to the hotel prior to your arrival: - Authorization letter with cardholder's signature - Copy of cardholder, credit card (front and back of card with cardholder's signature)

Please note that the hotel may contact the cardholder for verification purposes. For security reasons, credit cards used for nonrefundable bookings must be presented upon check-in.

From 1st January 2022, a tourist tax of RM 10 per room per night is applied to all foreign guests. These taxes are not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note :

All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.

Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.

However, Hotel will still provide a quick daily trash removal service. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.

Effective 1st March 2022, a Sustainability Fee of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.