Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:

1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)

Please note that hotel may contact the cardholder for verification purposes. For security reasons, credit cards used for nonrefundable bookings must be presented upon check-in.

Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.

Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.

WiFi vouchers can be purchased from the information counter at the lobby.

For luggage delivery services by the bell counter personnel, MYR 20 per luggage will be charged. For self-luggage service, guests may rent a trolley with a MYR 20 refundable deposit.

Please be advised that with effective from 1st January 2016, the property will be charging MYR 5 for all the room change request and special request instead of MYR 15.

Please note that as of 15 June 2017, a fee of MYR 5 per day is imposed at the Awana Car Park. Use your membership card at the automated payment machines to get free parking.

A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.