• City view
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

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Located in the heart of Sunway Lagoon theme park and Sunway Pyramid shopping and entertainment mall, Sunway Pyramid Hotel provides 4-star accommodations. Union Pay is accepted here. Sunway Pyramid Hotel has direct access to Sunway Resort Hotel & Spa, which the hotel is part of. It is a 35-minute drive from Kuala Lumpur International Airport and 25 minutes from the city center by car. The property also offers access to the Bus Rapid Transit (BRT). These electric busses travel to Sunway-Setia Jaya, Mentari, Sunway Lagoon, SunMed, SunU-Monash, South Quay and USJ7. Modern and elegantly designed rooms are fitted with a satellite TV and a safe. A mini-bar and tea/coffee making facilities are provided for guests’ convenience, and Chinese tea is also available. Private bathrooms have a bathtub with overhead shower, hairdryer and free toiletries including toothbrush and toothpaste. Guests can surf the world’s largest man-made beach, take a stroll through the longest and highest bridge in Kuala Lumpur, go riding on roller coasters, or shopping at Sunway Pyramid, home to over 900 stores. International dishes are served at The Resort Cafe restaurant and guests can unwind with a cocktail and live performances at the Lobby Lounge.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Sunway Pyramid Hotel has been welcoming Booking.com guests since May 5, 2010
Hotel chain/brand:
Sunway Hotels & Resorts

Property Highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Halal, Asian, American

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Room Type
1 full bed
2 twin beds
1 king bed
2 queen beds
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews


Value for money
Free WiFi
Select topics to read reviews:

See what guests loved the most:

  • Mohammed
    Saudi ArabiaSaudi Arabia
    Good place for sunway water city. There are many shoppings connected to the hotel.
  • Khalid
    Rooms are very wide Location js great Easy access to Sunway mall
  • S
    Variety of breakfast line, comfy bed, clean and quite, nice shopping mall around so convenience
  • A
    I like the cooperation from the staff, WhatsApp service is unique and special, fast respond, breakfast delicious and the location in the heart of Sunway lagoon.
  • Almhnd
    Spacious and clean rooms Near the mall and Sunway parks
  • Stephan
    The cleanliness of the room was just wooah. Breakfast was so so so goos with a large variety of food..just loved it. The staff very propfessional and attentionate to each and every request.. Will definitely come back
  • Taybaa
    Breakfast, rooms and the mall connected to the hotel
  • Musheer
    The hotel staff were so gentle and kind and helpful especially one staff called Edmar he was super helpful and active and supportive. A very good guy. Breakfast area was super. By the way the breakfast area is in a different place not in the same...
  • Mohammed
    Saudi ArabiaSaudi Arabia
    The location was very good rooms very clean and comfortable bed.
  • Michelle
    The room is really nice, and the staff is very helpful, The room is clean and tidy,, all is very excellent service and the food is very delicious

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • can i book ticket to waterpark from the hotel?for date:2/1/2021

    Theme park ticket you may purchased at Theme Park counter only
    Answered on 2 January 2021
  • Hi which room have bathtub?

    The Balcony Studio in Sunway Pyramid Hotel is the only room with bathtub.
    Answered on 5 April 2021
  • hi, parking for those staying at the hotel is free?

    Dear Guest, Dear Sir / Madam, Please be advised that hotel parking is chargeable at RM 12.00 nett per car per day with multiple entries for all in h..
    Answered on 3 January 2022
  • Hi, how would breakfast will prepared right now?

    Currently, breakfast is served as pre-packed only, and to be collected at hotel lobby / cafe
    Answered on 17 September 2020
  • swimming pool open already? if i booked on 10/4

    Dear Guest, Greetings from Sunway City Kuala Lumpur Hotels, Our hotel swimming pool is open from 7am-7pm. Thank You & Best Regards, Nor Irwan Ayo..
    Answered on 9 April 2021
  • do u provide free parking? or park at shopping mall for free?

    Dear Sir / Madam, Please be advised that hotel parking is chargeable at RM 12.00 nett per car per day with multiple entries for all in house guests.
    Answered on 3 January 2022
  • Still looking?

Hotel area info *

1 Restaurant On Site

  • The Resort Cafe
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal • Vegetarian

Amenities of Sunway Pyramid Hotel
Great facilities! Review score, 8.2

Most popular amenities
  • Free WiFi
  • Private Parking
  • Airport shuttle (free)
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Facilities for disabled guests
  • Toilet paper
  • Towels
  • Toilet
  • Free toiletries
  • Bathtub
  • Shower
  • Linens
  • Water park
    Additional charge
  • Bowling
    Additional charge
Media & Technology
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Breakfast in the room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs MYR 15 per day.
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Languages Spoken
  • Arabic
  • Mandarin
  • English
  • Malay
  • Cantonese

House rules

Sunway Pyramid Hotel takes special requests – add in the next step!


From 3:00 PM

Guests are required to show a photo ID and credit card at check-in


Until 12:00 PM



Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in


Pets are not allowed.

Mastercard Visa JCB American Express Cash Sunway Pyramid Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.
The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.
Please note that there are no connecting rooms.
Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.
Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.
Extra guests are subject to additional breakfast charges.
Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Please inform Sunway Pyramid Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

The Resort Cafe: Closed from Thu, Jan 14, 2021 until Tue, Jan 26, 2021

FAQs about Sunway Pyramid Hotel

  • Yes, Sunway Pyramid Hotel is popular with guests booking family stays.

  • Sunway Pyramid Hotel has 1 restaurant:

    • The Resort Cafe

  • Guests staying at Sunway Pyramid Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.8).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Halal
    • Asian
    • American

  • Sunway Pyramid Hotel is 8.7 miles from the center of Kuala Lumpur. All distances are measured in straight lines. Actual travel distances may vary.

  • Sunway Pyramid Hotel offers the following activities/services (charges may apply):

    • Bowling
    • Water park

  • The prices at Sunway Pyramid Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Sunway Pyramid Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Sunway Pyramid Hotel include:

    • Twin/Double
    • Family
    • Studio