• City view
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe
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Located in the heart of Sunway Lagoon theme park and Sunway Pyramid shopping and entertainment mall, Sunway Pyramid Hotel provides 4-star accommodations. Union Pay is accepted here. Sunway Pyramid Hotel has direct access to Sunway Resort Hotel & Spa, which the hotel is part of. It is a 35-minute drive from Kuala Lumpur International Airport and 25 minutes from the city center by car. The property also offers access to the Bus Rapid Transit (BRT). These electric busses travel to Sunway-Setia Jaya, Mentari, Sunway Lagoon, SunMed, SunU-Monash, South Quay and USJ7. Modern and elegantly designed rooms are fitted with a satellite TV and a safe. A mini-bar and tea/coffee making facilities are provided for guests’ convenience, and Chinese tea is also available. Private bathrooms have a bathtub with overhead shower, hairdryer and free toiletries including toothbrush and toothpaste. Guests can surf the world’s largest man-made beach, take a stroll through the longest and highest bridge in Kuala Lumpur, go riding on roller coasters, or shopping at Sunway Pyramid, home to over 900 stores. International dishes are served at The Resort Cafe restaurant and guests can unwind with a cocktail and live performances at the Lobby Lounge.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sunway Hotels & Resorts
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (9.0)

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
or
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.5
Facilities
8.2
Cleanliness
8.3
Comfort
8.4
Value for money
7.7
Location
9.0
Free WiFi
8.7
Select topics to read reviews:

See what guests loved the most:

  • Mike
    Malaysia Malaysia
    The room is renovated and looks super clean. Thank you to Asst Guest Manager arrangement for a birthday cake and balloons for my son.
  • Dowla
    Bangladesh Bangladesh
    Has everything within 5 minutes walk ! Very convenient.
  • Hashim
    Oman Oman
    It’s very beautiful, comfortable, and everything was perfect. The staff are very helpful and supportive. The Hotel is attached to the mall and this helps to do shopping, entertainment, working, and relaxing.

Hotel area info

Restaurants
1 Restaurant On Site

  • The Resort Cafe
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal • Vegetarian

Amenities of Sunway Pyramid Hotel
Great facilities! Review score, 8.2

Most popular amenities
  • Free WiFi
  • Private Parking
  • Airport shuttle (free)
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Activities
  • Water park
    Additional charge
  • Bowling
    Additional charge
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Breakfast in the room
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs MYR 15 per day.
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Carbon monoxide detector
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
Languages Spoken
  • Arabic
  • Mandarin
  • English
  • Malay
  • Cantonese

House rules

Sunway Pyramid Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa JCB American Express Cash Sunway Pyramid Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.

Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.

The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.

Please note that there are no connecting rooms.

Guests under the age of 18 are only allowed to check in with a parent or official guardian.

Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.

Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.

Extra guests are subject to additional breakfast charges.

Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sunway Pyramid Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Sunway Pyramid Hotel

  • Check-in at Sunway Pyramid Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Sunway Pyramid Hotel has 1 restaurant:

    • The Resort Cafe

  • Sunway Pyramid Hotel is 8.7 miles from the center of Kuala Lumpur. All distances are measured in straight lines. Actual travel distances may vary.

  • Sunway Pyramid Hotel offers the following activities/services (charges may apply):

    • Bowling
    • Water park

  • The prices at Sunway Pyramid Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Sunway Pyramid Hotel include:

    • Twin/Double
    • Family
    • Studio
    • Double

  • Yes, Sunway Pyramid Hotel is popular with guests booking family stays.