Resort The Banjaran Hotsprings Retreat

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step. Travel Sustainable property

No. 1, Persiaran Lagun Sunway 3, 31150 Ipoh, Malaysia – Excellent location – show map

Excellent location – rated 9.3/10! (score from 837 reviews)

Real guests • Real stays • Real opinions

9.3
Wonderful
837 reviews

what a unique experience where nature meets exceptional service! it’s not only the hot springs that are warm and welcoming. from the moment I stepped out of the car and found two members of staff ready to carry my bags and show me the way to reception, I knew I’d made the right decision to spend three nights here. I only wish it could have been longer.

Elizabeth Malaysia

The exceptional service provided by the front office staffs (during arrival/welcoming and departure) as well as the friendliness of the entire Banjaran team made the stay even more wonderful and welcoming.

Paula Malaysia

Service was great, staff friendly. They made our anniversary stay memorable.

Andrew Malaysia

The location, the service, the villa, the springs of course

Samuel France

1. ALL staffs are friendly and nice. 2. Food was great - above expectation. 3. Villa was clean. 4. Buggy services at all times!!! 5. Monkeys are cute (they wont attack us). Get to see them stealing my leftover food on the outdoor table. 6. Free access to Lost World of Tambun. 7. No kids shouting around - what a relief.

Wei Malaysia

the food is definitely the bonus here. the Jeff’s cellar is must try. quite Unique. the breakfast is very good. lots of options. love the hot tub in the Villa.

Amanda Switzerland

Everything was awesome 🥰🥰. Been here for the third time n yet still wanna come again 🥰🥰

Rozimah Malaysia

Excellent service from staff with excellent environment!

Janice Malaysia

Super like!!!! The place,the vila,the breakfast ..everything.. Medication ,crystal cave.. Jeff cellar dinner

Nik Malaysia

Cosy & spacious room with high ceiling , the Bluetooth speakers to connect our phones and play music of your own choice, the staffs who hardly said No to anything we requested, excellent housekeeping services.It was such a bliss just being there.Loved the natural hotspring dipping tub in the room rite next to the pool. Breakfast was amazing.Ofcourse due to the outbreak we don’t have a buffet setting,however we were still served a complete breakfast to our desire. Jeff’s cellar is definitely a place to experience,me and my husband had such a great time, the bartenders were so accommodating,that they catered to our taste and fixed me the best cocktails. It’s a perfect place for couples,young or old .. it would be an amazing place to relax,rejuvenate & renew your vows.

Subhatra Malaysia
9.3
Wonderful
837 reviews
  • What guests loved the most:
  • “what a unique experience where nature meets exceptional service! it’s not only the hot springs that are warm and welcoming.”
    Elizabeth Elizabeth Malaysia Malaysia
  • “The exceptional service provided by the front office staffs (during arrival/welcoming and departure) as well as the friendliness of the entire Banjaran team made the stay even more wonderful and...”
    Paula Paula Malaysia Malaysia
  • “Service was great, staff friendly. They made our anniversary stay memorable.”
    Andrew Andrew Malaysia Malaysia
  • “The location, the service, the villa, the springs of course”
    Samuel Samuel France France
  • “1. ALL staffs are friendly and nice. 2. Food was great - above expectation. 3. Villa was clean. 4. Buggy services at all times!!! 5. Monkeys are cute (they wont attack us).”
    Wei Wei Malaysia Malaysia
  • “the food is definitely the bonus here. the Jeff’s cellar is must try. quite Unique. the breakfast is very good. lots of options. love the hot tub in the Villa.”
    Amanda Amanda Switzerland Switzerland
  • “Everything was awesome 🥰🥰. Been here for the third time n yet still wanna come again 🥰🥰”
    Rozimah Rozimah Malaysia Malaysia
  • “Excellent service from staff with excellent environment!”
    Janice Janice Malaysia Malaysia
  • “Super like!!!! The place,the vila,the breakfast ..everything.. Medication ,crystal cave.. Jeff cellar dinner”
    Nik Nik Malaysia Malaysia
  • “Cosy & spacious room with high ceiling , the Bluetooth speakers to connect our phones and play music of your own choice, the staffs who hardly said No to anything we requested, excellent...”
    Subhatra Subhatra Malaysia Malaysia

Categories:

  • Staff 9.7
  • Facilities 9.6
  • Cleanliness 9.6
  • Comfort 9.6
  • Value for money8.4
  • Location9.3
  • Free WiFi 9.1
High score for Ipoh

Experience World-class Service at The Banjaran Hotsprings Retreat

You're eligible for a Genius discount at The Banjaran Hotsprings Retreat! To save at this property, all you have to do is sign in.

Set against limestone hills, The Banjaran provides a peaceful wellness retreat with its geothermal hot springs and a naturally heated swimming pool. A steam cave and ice baths are also available. Free WiFi is available throughout the property.

The spacious villas at Banjaran Resort come with a private pool and outdoor hot tub. The spacious living rooms are fitted with a 49-inch TV. Butler services are available.

The Banjaran Hotsprings Retreat is a 15-minute drive from Ipoh City. Guests who drive can enjoy free parking.

Guests can approach the 24-hour front desk for currency exchange, tour arrangements, ticketing and concierge services. Ayurvedic therapies and traditional Malay healing rituals are available at the eco-friendly spa. It also has a fish foot spa and a well-equipped fitness center.

The Pomelo serves healthy and organic food.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

The Banjaran Hotsprings Retreat has been welcoming Booking.com guests since Mar 11, 2010
 Hotel chain/brand: Sunway Hotels & Resorts

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Most popular amenities

1 swimming pool
Free parking
Free WiFi
Non-smoking rooms
Spa
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Asian, American, Buffet

Free Private Parking Available On Site

Activities:

Fitness center

Spa

Hot tub/Jacuzzi

Saved to 6470 lists

Availability

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Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

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4 reasons to choose The Banjaran Hotsprings Retreat

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.3
Wonderful · 837 reviews
Read all reviews
  • Staff 9.7
  • Facilities 9.6
    Pool
  • Cleanliness 9.6
  • Comfort 9.6
  • Value for money8.4
  • Location9.3
  • Free WiFi 9.1
High score for Ipoh

Select topics to read reviews:

See what guests loved the most:

  • Elizabeth Malaysia

    “what a unique experience where nature meets exceptional service! it’s not only the hot springs that are warm and welcoming. from the moment I stepped out of the car and found two members of staff ready to carry my bags and show me the way to reception, I knew I’d made the right decision to spend three nights here. I only wish it could have been longer.”

  • Paula Malaysia

    “The exceptional service provided by the front office staffs (during arrival/welcoming and departure) as well as the friendliness of the entire Banjaran team made the stay even more wonderful and welcoming.”

  • Andrew Malaysia

    “Service was great, staff friendly. They made our anniversary stay memorable.”

  • Samuel France

    “The location, the service, the villa, the springs of course”

  • Wei Malaysia

    “1. ALL staffs are friendly and nice. 2. Food was great - above expectation. 3. Villa was clean. 4. Buggy services at all times!!! 5. Monkeys are cute (they wont attack us). Get to see them stealing my leftover food on the outdoor table. 6. Free access to Lost World of Tambun. 7. No kids shouting around - what a relief.”

  • Amanda Switzerland

    “the food is definitely the bonus here. the Jeff’s cellar is must try. quite Unique. the breakfast is very good. lots of options. love the hot tub in the Villa.”

  • Rozimah Malaysia

    “Everything was awesome 🥰🥰. Been here for the third time n yet still wanna come again 🥰🥰”

  • Janice Malaysia

    “Excellent service from staff with excellent environment!”

  • Nik Malaysia

    “Super like!!!! The place,the vila,the breakfast ..everything.. Medication ,crystal cave.. Jeff cellar dinner”

  • Subhatra Malaysia

    “Cosy & spacious room with high ceiling , the Bluetooth speakers to connect our phones and play music of your own choice, the staffs who hardly said No to anything we requested, excellent housekeeping services.It was such a bliss just being there.Loved the natural hotspring dipping tub in the room rite next to the pool. Breakfast was amazing.Ofcourse due to the outbreak we don’t have a buffet setting,however we were still served a complete breakfast to our desire. Jeff’s cellar is definitely a place to experience,me and my husband had such a great time, the bartenders were so accommodating,that they catered to our taste and fixed me the best cocktails. It’s a perfect place for couples,young or old .. it would be an amazing place to relax,rejuvenate & renew your vows.”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About The Banjaran Hotsprings Retreat

Welcoming Booking.com guests since Mar 11, 2010

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • What is the minimum age to stay here , that is , what is the age cut off to be considered a child that is not allowed

    Minimum age to stay in our retreat will be 12.

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    Asked about: Water Villa (No Children Allowed) • Answered on October 21, 2020
  • Hi can I smoke at the balcony of the water villa?

    Yes, you may only smoke at the balcony in the villa and other area is strictly prohibited.

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    Answered on October 21, 2020
  • May i know how for the dinner?

    You may dine in at our Pomelo restaurant ( ala carte menu ) or at our Jeff Cellar ( set menu ). Prior booking required for dining at Jeff Cellar.

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    Asked about: Water Villa (No Children Allowed) • Answered on October 21, 2020
  • semasa pandemik ni, breakfast boleh dihantar ke bilik?

    Yes , you may order room service for breakfast .

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    Asked about: Garden Villa (No Children Allowed) • Answered on September 28, 2021
  • what r the activities that r free of charge in hotel ? regarding all those hot spring ,pools and etc, are they public or inside the room ?

    Complimentary facility consist of hot dipping pools,swimming pool,fish pool,steam cave,crystal cave,ice dipping pool,gym,meditation cave and reflexology pool ( public facilities ).Room consist of private plunge pool and bath tub with hotspring water.

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    Answered on April 17, 2021
  • are you providing honeymoon package? if yes, kindly send me the details please. thank you.

    Yes , we do have honeymoon package and do provide us your contact details so that we may send over the details.

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    Answered on March 27, 2021
  • Hi, i plan to book a room for this upcoming puasa. How about the sahur time and berbuka? Because the breakfast is included.

    For Muslim guest , we do prepare Sahur Menu for breakfast within 4.30 am to 5.30 am . And menu during " berbuka puasa " will be the same for both our outlets ( Jeff Cellar & Pomelo ).

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    Answered on April 10, 2021
  • hi do u have wifi, and are u open during mco for local ipoh customers

    Yes , we do provide free WIFI and regret to inform that we are closed during MCO.

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    Answered on June 5, 2021
  • When are you taking guest from the US? Are there special rules to follow in order to come? Please advise.

    Please be informed that our country border is closed for leisure travelling purpose , therefore we are unable to take overseas booking as of now ( we will need to wait announcement from government on when border will be open for travelling purpose ).

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    Asked about: Garden Villa (No Children Allowed) • Answered on May 15, 2021
  • Hye. Do u provide villa with 2 or 3 bedrooms? We plan to stay there with 6 adults family. So I don't prefer seperate rooms. Thank you

    Regret to inform that all our villa comes with one bedroom only as we do not have family suite. If 6 person shall be staying , you may book for 3 lake villa ( 2 person in each villa ) or 2 water villa ( 3 person in each villa ) - T&C applies.

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    Answered on March 30, 2021
  • Hi there I would like to make a booking for my family. My daughter is 2 years old Isit possible to bring her along ? It shows as no children allowed

    Regret to inform that we are unable to accommodate your request as we do have child policy where kids below 12 years old are not allowed in our retreat .

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    Answered on November 17, 2021
  • Hi May I ask, if you have vegetarian options for your dining experiences?

    Thank you for your kind interest on our retreat and yes, we do have vegetarian options ( but it is quite limited ).

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    Answered on October 11, 2021
  • Can we get any special discount for the hotel rooms cuz we're member of Sunway

    Do reach us directly so that we may quote our best available rates.

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    Answered on October 21, 2020
  • hi , if i were to arrive earlier than the check in time can i use the facalities at the retreat

    Yes , you may always use our facilities first if you arrive earlier before standard check in time.

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    Asked about: Lake Villa (No Children Allowed) • Answered on October 19, 2021
  • Villa ni ke yg terjadi tnah runtuh tu?

    Yes , it is true.

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    Answered on November 22, 2020
  • I want to reserve parking lot for my car

    Our retreat does provide complimentary car parking space for all our guest.

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    Asked about: Lake Villa (No Children Allowed) • Answered on October 21, 2020
  • Hi, I would like to know is there available for full vegetarian? I will check in on 16th Oct to 18th Oct. Hope to get your reply soon. Regards, Vicky Lee

    Apologies for the delayed reply and yes , we do have vegetarian options but quite limited.

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    Answered on October 21, 2020
  • Do you have restaurant for dining with the resort ?

    Yes , we do have restaurant for dining.

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    Answered on October 19, 2021
  • Hi, is there a big public pool other than the private pool in the unit?

    Yes , there will be one public swimming pool apart from the plunge pool in the villas.

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    Asked about: Garden Villa (No Children Allowed) • Answered on January 16, 2022
  • Is there tv?

    Yes , there is tv in all the villas ( in bedroom ).

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    Asked about: Water Villa (No Children Allowed) • Answered on October 21, 2020
Area Info *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Lost World of Tambun
    0.4 miles
  • AEON Mall Kinta City
    2.9 miles
  • Minerals and Geoscience Department
    3.5 miles
  • AEON Mall Klebang
    4 miles
  • Ipoh Parade
    5.2 miles
  • Sam Poh Tong Temple
    5.4 miles
  • MAPS Perak
    5.5 miles
  • Han Chin Pet Soo Museum
    5.8 miles
  • AEON Mall Ipoh Station 18
    8.3 miles
Restaurants & cafes
  • Restaurant Tandoor Gril
    9.3 miles
  • Cafe/Bar Healy Mac's Irish Bar
    9.3 miles
  • Cafe/Bar Bricks & Barrels
    9.3 miles
  • Cafe/Bar Burps & Giggles
    9.3 miles
  • Restaurant Lou Wong Bean Sprouts Chicken
    9.9 miles
  • Restaurant Big Tree Food Roadside Hawker
    10.6 miles
Natural Beauty
  • River Kinta River Front Walk
    7.5 miles
  • Mountain Gunung Lang
    9.3 miles
Public transit
  • Train Ipoh Train Station
    6.2 miles
Closest Airports
  • Sultan Azlan Shah Airport
    6.2 miles
How to get to The Banjaran Hotsprings Retreat from Kuala Lumpur International Airport
    Taxi
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
3 Restaurants On Site

    Pomelo

    Food: Malaysian, International

    Open for: Breakfast, Brunch, Dinner, High tea

    Menu: À la carte

    Jeff s Cellar -1 of the 5 Most Magnificent Bars in the World by CNN Greece

    Food: International

    Open for: Dinner

    Sky Bar

    Open for: Cocktail hour

    Menu: À la carte

Resort Facilities at The Banjaran Hotsprings Retreat
Great facilities! Review score, 9.6

Most popular amenities

1 swimming pool
Free parking
Free WiFi
Non-smoking rooms
Spa
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities Additional charge
  • Terrace
  • Garden
Activities
  • Library
Food & Drink
  • Special diet meals (on request)
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Accessible parking
  • Secure parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Concierge
  • Baggage storage
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
  • Safe
General
  • Adults only
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Malay
  • Chinese
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House rules
The Banjaran Hotsprings Retreat takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Mastercard Visa JCB American Express The Banjaran Hotsprings Retreat accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the credit card used for the booking should correspond to the guest staying at the property.

Please note that hotel may contact the cardholder for verification purposes.

Please note that the credit card used for the booking should correspond to the guest staying at the property. Please note that hotel may contact the cardholder for verification purposes.

At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about The Banjaran Hotsprings Retreat

  • The prices at The Banjaran Hotsprings Retreat may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Banjaran Hotsprings Retreat has 3 restaurants:

    • Jeff s Cellar -1 of the 5 Most Magnificent Bars in the World by CNN Greece
    • Pomelo
    • Sky Bar

  • Check-in at The Banjaran Hotsprings Retreat is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The Banjaran Hotsprings Retreat offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Library
    • Steam room
    • Locker rooms
    • Fitness classes
    • Hot spring bath
    • Fitness
    • Spa lounge/Relaxation area
    • Yoga classes

  • From the nearest airport, you can get to The Banjaran Hotsprings Retreat by:

    • Taxi 2h 30min

  • The following parking options are available to guests staying at The Banjaran Hotsprings Retreat (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Accessible parking
    • Free parking

  • Room options at The Banjaran Hotsprings Retreat include:

    • Villa

  • The Banjaran Hotsprings Retreat is 5.6 miles from the center of Ipoh.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at The Banjaran Hotsprings Retreat on this page.

  • Guests staying at The Banjaran Hotsprings Retreat can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Asian
    • American
    • Buffet
    • À la carte