The bathroom sink broke during our stay. We needed to switch the apartment. It was not convenient but the management of the apartment treated the situation very well. They tried to minimize our fuss. We were offered a free airport transfer to compensate the troubles.

Very good location, typical Amsterdam style old house. Management and service was excellent.

Stayed in February 2020

Going up dozens of steps to get to the apartment, and climbing up to the loft (by what is essentially a ladder) in the apartment. Moreover, the shower head wasn’t functioning properly.

Very pretty and modern apartment. Large living room and dining area. Full variety of kitchen appliances. Beautiful view of the canal. Not far from public transportation.

Stayed in December 2019

Bedrooms in the loft conversion are extremely hot during day and night.

Great location

Stayed in July 2019

The crockery in the kitchen could do with an update.

The location was absolutely perfect. Lovely spacious rooms, beautiful view on the canal, crisp white linen. I will definitely stay here again.

Stayed in July 2019

-

The appartment is spacious and contains all required amenities for a perfect stay.

Stayed in December 2021

the best flat in Amsterdam, close to the center & canal view from the windows. stayed here on my last 3 visits

Stayed in October 2021

Everything was great

Beautful appartments, exceptional service from Miguel and Job the hosts to answer any questions or requests. The location is superb with views over the canal and minutes walk from tram, museums and 9 straatjes shopping area. The flats are spacious, nicely decorated and the kitchen is perfectly equipped to make dinners for a family of 5.

Stayed in December 2020

There was ONE teaspoon in the kitchen and all appliances need an update. The apartment was FILTHY on arrival with no fan (the one in the sitting-room broken) despite the 34 degree heat in Amsterdam. We thought the apartment had bed bugs as my daughter was covered in bites after two nights which turned out to be mosquitos due to the fact that it was so hot (no fans) and we had to sleep with the windows open. Cityden eventually gave us two fans after we complained as well as a thorough clean of the apartment. The dustbins in the bathroom and kitchen were broken. The shower was a trickle of water and overflowed on the the floor after each shower. There was a terrible smell in the bathroom and one night I couldn't brush my teeth as the smell was so strong, I thought I would vomit. Again, this problem was rectified after we complained. The sofa had a dirty rank smell and I refused sit on it. There was a throw on it which I had to wash to be able to sit on the sofa!! One evening, someone with a key to the front door of our apartment tried to access our apartment but luckily we were in so they couldn't come in. The lady claimed she had reserved the apartment from someone who had previously stayed there and seriously made us very worried about our belongings in our apartment and forced us to stay indoors afraid she'd come back and steal our stuff. Cityden then lied saying they'd changed the locks but eventually did when I challenged them (totally incompetent and a huge security risk) and gave us more teaspoons. The apartment itself could be so much nicer but the maintenance and upkeep of the property is very poorly managed by Cityden which is such a shame as the location is amazing and they could actually charge more if they kept the place more up to date and cleaner. We managed to get a night off our stay after all the complaints we made. Not too impressed with Cityden and we will not be staying there again !!!!

We had Max waiting on arrival and all went well.

Stayed in August 2020

The stairs 4 flight up and mice in the apt

Location of the property was nice

Stayed in March 2020