- There is a 2.5% charge when you pay with a credit card.

Underage Guests:
- Any guest under the age of 18 must be accompanied by a parent or guardian. Guests traveling with children under the age of 18 must book out the entire room they are occupying.
- We do not allow children in shared environments, and guests that do not abide by this will be required to upgrade to a private configuration. If none are available then our cancellation policies will apply, and the party will not be able to stay.

Group Bookings:
- Bookings of more than 10 guests or beds, different cancellation policies and procedures apply. For further information please contact the property in advance, using the contact details found on the booking confirmation. Bookings of more than 20 guests, different cancellation policies and procedures apply. For further information please contact the property in advance, using the contact details found on the booking confirmation. Please note that to guarantee that all guests in a group booking are able to be accommodated in the same room you will need to contact the property prior to booking, using the contact details found on the booking form. Alternatively please book the appropriate room types provided that guarantee your party into the same room.

Bookings for 7 Days or Longer:
- When booking 7 days or more, different policies and additional supplements may apply. Bookings over New Year Period
- Please note that the property is an alcohol free zone during the New Year period
- Bookings over the New Year period (31 December to 02 January) will be canceled if found with alcohol consumption.

Temporary Operating Hours
- Reception staff currently operate during the hours of 9am to 10:30am and 3pm to 7pm. If you arrive between 10:30am and 3pm, please get in contact with us via the intercom system at the front door so we can let you in to utilize the hostel's facilities and luggage storage. Check in time is from 3pm.

Elevator:
-Please note that our elevator is shut down for guest use between the hours of 10pm and 9am.

Late Check-Ins:
-If you need to check in after reception closes (currently 7pm), you will need to contact us to organize this and we will need to take payment for your reservation in advance.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Absoloot Hostel Queenstown of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.