Name: Grand Mercure Auckland
Address: 8 Customs Street, 1001 Auckland, New Zealand, 8 Customs Street, Auckland Region, 1001, New Zealand
Price range: Prices for upcoming dates start at $130 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House rules
The fine print
Guest reviews (1,439)

Hotel Grand Mercure Auckland

8 Customs Street, 1001 Auckland, New Zealand – Excellent location – show map

A restaurant or other place to eat at Grand Mercure Auckland

A bed or beds in a room at Grand Mercure Auckland

A general sea view or a sea view taken from the hotel

A seating area at Grand Mercure Auckland

The lobby or reception area at Grand Mercure Auckland

*8.6* Sky Tower: only 4 minutes away! (1,050 feet by foot)

*8.7* Viaduct Harbor: only 6 minutes away! (1,450 feet by foot)

*8.2* National Maritime Museum: only 6 minutes away! (1,550 feet by foot)

*8.6* Queens Wharf: only 3 minutes away! (600 feet by foot)

Lock in a great price for Grand Mercure Auckland – rated 8.7 by recent guests!

to get started.

The location was great. We could walk to the ferries which we took to do some tours in the area.

Annie

United States of America

Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up

Mark

Australia

We didn’t eat at the location, but the staff were very helpful to guide us for veg meals.

Jayant

United States of America

Rooms were modern, good size and well appointed. Nice big 1.5 size shower. Bigger than normal tv for room of that size.

Rebecca

New Zealand

Breakfast and the view from the restaurant was beautiful.

Francis

Australia

Super friendly and helpful staff. Room was luxury. Will be staying again!

Louise

New Zealand

Great views from breakfast and the breakfast was good. Rooms were clean and tidy.

Craig

New Zealand

Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!

Ariadna

United States of America

Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water. Both evenings we had drinks at the hotel bar Attica which we really enjoyed - staff was very friendly.

Travel

New Zealand

Small traditional touches in the room like writing paper and bathroom bits and pieces. Plus well thought out more healthy snacks from NZ companies not the usual Pringles and Kitkat. Plus Peter Yelands wine which is practically organic. A very central location means its a very easy walk to everything or a bus stop that takes you to everything.

Isla

New Zealand

Image of the property

9.3

Excellent location!
Highly rated for:
Great neighborhood
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Great neighborhood
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds

What guests loved the most:
“The location was great. We could walk to the ferries which we took to do some tours in the area.”

Annie United States of America
“Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”

Mark Australia
“We didn’t eat at the location, but the staff were very helpful to guide us for veg meals.”

Jayant United States of America
“Rooms were modern, good size and well appointed. Nice big 1.5 size shower. Bigger than normal tv for room of that size.”

Rebecca New Zealand
“Breakfast and the view from the restaurant was beautiful.”

Francis Australia
“Super friendly and helpful staff. Room was luxury. Will be staying again!”

Louise New Zealand
“Great views from breakfast and the breakfast was good. Rooms were clean and tidy.”

Craig New Zealand
“Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!”

Ariadna United States of America
“Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water.”

Travel New Zealand
“Small traditional touches in the room like writing paper and bathroom bits and pieces. Plus well thought out more healthy snacks from NZ companies not the usual Pringles and Kitkat.”

Isla New Zealand

Stay in the Heart of Auckland – Excellent location – show map

Located in the heart of Auckland's waterfront district, overlooking the thriving Viaduct Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland boasts 207 guest rooms and a dedicated conference and event floor.

The elegantly refurbished rooms and suites at Grand Mercure Auckland feature Smart TV's with Blu-tooth connectivity as well as bathrooms with manuka honey toiletries. Complimentary WiFi is provided.

Guests can enjoy a morning yoga class in the Wellness Room or read a book in the library, which has been richly decorated with warm gold and leather. The business centre has state-of-the-art technology and The Deck, an urban alfresco event space is available.

Open for breakfast and dinner, Vue Restaurant offers international cuisine and city views. Attica Bar serves a range of drinks, including coffee, beers, wines and spirits, until late. Reception is available 24 hours a day.

This is our guests' favorite part of Auckland, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

We speak your language!

Grand Mercure Auckland has been welcoming Booking.com guests since Jul 8, 2009
Hotel chain/brand: Grand Mercure

Missing some information?

Brilliant!

Most popular facilities

Parking

Free WiFi

Non-smoking rooms

Fitness center

24-hour front desk

Restaurant

Bar

Good for couples – they rated the facilities 8.4 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“helpful staff”
106 related reviews

“central location”
82 related reviews

“comfy bed”
52 related reviews

Located in the heart of Auckland, this hotel has an excellent location score of 9.3

Breakfast Info

Continental, Buffet

Free WiFi

Private parking available

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grand Mercure Auckland?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room Type
Max adults: 2	Superior King Room - City side 1 king bed	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Superior King Room with Ocean View 1 king bed	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 4	Superior Queen Room with Two Queen Beds 2 queen beds	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 4	Superior Queen Room with Ocean View 2 queen beds	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Superior Queen Room - City side 1 queen bed	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Junior Suite with King Bed - Non Smoking 1 king bed	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Superior Room with Two Single Beds - City Side 2 twin beds	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 1	Standard Queen Room 1 queen bed	Show prices
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children

Just booked in Auckland 1 property like Grand Mercure Auckland was just booked in the last 15 minutes

4 reasons to choose Grand Mercure Auckland

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

An Inside Look at Grand Mercure Auckland

Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena.

Hotel surroundings

–

Closest Landmarks *

Queens Wharf
0.1 miles
Sky Tower
0.2 miles
Viaduct Harbor
0.3 miles
Auckland District Court
0.3 miles
National Maritime Museum
0.3 miles
SKYCITY Entertainment Group
0.4 miles
Auckland High Court
0.5 miles
Auckland Art Gallery
0.5 miles
Central City Library
0.5 miles
Spark Arena
0.5 miles

Restaurants & Markets *

New World Supermarket
0.2 miles
Grand Harbour Restaurant
0.3 miles
Monsoon Poon Restaurant
0.3 miles
Countdown Supermarket
0.4 miles

Natural Beauty *

Mt Eden Mountain
2.7 miles

Closest Airports *

Auckland Airport
11.2 miles

What Travelers Love About This Location

“Great location. Very nice room and great valet parking experience.”

Michele

New Zealand

8.0

“Downtown Auckland location”

Don

New Zealand

9.1

“Staff were so accommodating and got more tea and larger cups without a problem. So friendly and knowledgeable about area. Great location. Awesome breakfast with...”

Lianna

New Zealand

7.9

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

Vue

Food: Local

Menu: À la carte
Custom Lane

Menu: À la carte

House rules Grand Mercure Auckland takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

American Express Visa Mastercard Diners Club JCB Eftpos Grand Mercure Auckland accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the hotel offers a valet car parking service.

Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis.

Please note that there is a 2% charge when you pay with a credit card.

Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

The following parking options are available to guests staying at Grand Mercure Auckland (subject to availability):
- Parking
- Private Parking
Grand Mercure Auckland offers the following activities/services (charges may apply):
- Fitness center
- Library
- Bikes available (free)
- Yoga classes
The prices at Grand Mercure Auckland may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
In total, there are 173 rooms at Grand Mercure Auckland.

Learn more about rooms and availability by entering your dates.
Room options at Grand Mercure Auckland include:
- Double
- Suite
- Twin
- Single
Guests staying at Grand Mercure Auckland can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

Breakfast option(s) include:
- Continental
- Buffet
Check-in at Grand Mercure Auckland is from 2:00 PM, and check-out is until 11:00 AM.
The payment methods and timing of payment may vary. However, Grand Mercure Auckland accepts the following payment methods:
- China UnionPay
- Booking.com Wallet
- American Express
- Apple Pay
- Mastercard
- iDEAL
- Discover
- JCB
- PayPal
- Visa
- Diners Club
Grand Mercure Auckland has 2 restaurants:
- Vue
- Custom Lane

“Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”

“Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!”

“Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water. Both evenings we had drinks at the hotel bar Attica which we really enjoyed - staff was very friendly.”

“Small traditional touches in the room like writing paper and bathroom bits and pieces. Plus well thought out more healthy snacks from NZ companies not the usual Pringles and Kitkat. Plus Peter Yelands wine which is practically organic. A very central location means its a very easy walk to everything or a bus stop that takes you to everything.”

See all guest reviews for Grand Mercure Auckland

Newest Reviews for Grand Mercure Auckland

Reviewed: November 17, 2019

Jill
New Zealand
6.0

Pleasant
- • Leisure trip
- • Solo traveler
- • Stayed 1 night
The street noise was terrible. Now I know why they leave ear-plugs by the bed! To be fair though, it is so central that you would expect a bit of city noise (especially on a Friday and Saturday night).
The location is fantastic - so close to all the shops and bars. The decor is contemporary and nicely done. The staff are super friendly and helpful.

Stayed in November 2019
Reviewed: November 14, 2019

Alexandra
New Zealand
9.0

Awesome
- • Leisure trip
- • Couple
- • Stayed 1 night
Although peak timing due to local concerts in town, it was expensive for 1 night away.
Breakfast was lovely.

Stayed in November 2019
Reviewed: November 12, 2019

Brian
Ireland

1 helpful vote
6.3

“Comfortable and functional but dull.”
- • Business trip
- • Couple
- • Stayed 3 nights
- • Submitted from a mobile device
This is an expensive hotel but the rooms are dull, beige and beige. Comfortable and functional but very boring. Wardrobe space is poor.
Hotel location is very good, near everything including, unfortunately, the massive metro road works.! Room was spacious and comfortable if not terribly exciting. The breakfast location was fantastic at the top floor of the hotel. The breakfast offering was excellent - fantastic variety of fruit, meats and hot food. Self Laundry facilities most welcome on the 4th floor.

Stayed in November 2019
Reviewed: November 10, 2019

Sarah
New Zealand
7.9

“Overall, a great location, very friendly staff, and nice hotel.”
- • Leisure trip
- • Family with young children
- • Stayed 1 night
Room could have been bigger. We have stayed previously and paid the same amount but had a bigger room with king single beds rather than single beds, so I was a little disappointed.
Fabulous room service breakfast

Stayed in November 2019
Reviewed: November 10, 2019

Alan
New Zealand
10

Exceptional
- • Leisure trip
- • Couple
- • Stayed 1 night
Reception staff seemed to take an exorbitant amount of time peering around the computer screen when checking in/out - it can't be that hard for something that must be very routine??
Great location for what we wanted to do.

Stayed in November 2019
Reviewed: November 10, 2019

Jayne
New Zealand
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Stayed 1 night
- • Submitted from a mobile device
Staff were friendly. Clean rooms

Stayed in November 2019
Reviewed: November 7, 2019

Michele
New Zealand
8.0

Very Good
- • Business trip
- • Couple
- • Stayed 1 night
Great selection of breakfast foods. My first coffee was great however I cannot say that about my second cup. A lot of street noise at night
Great location. Very nice room and great valet parking experience.

Stayed in November 2019
Reviewed: November 6, 2019

Rogerfletcher
New Zealand

2 helpful votes
9.6

Exceptional
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
Finding place to park out front of hotel on arrival
Fabulous position

Stayed in November 2019
Reviewed: November 4, 2019

Justine
New Zealand
8.0

Very Good
- • Business trip
- • Couple
- • Stayed 1 night
Location is excellent for central CBD business and the offer to hold our bags and car the following day until we needed them was appreciated.

Stayed in November 2019
Reviewed: October 31, 2019

Paula
New Zealand
9.6

Exceptional
- • Leisure trip
- • Couple
- • Stayed 2 nights
Location was great, walking distance to train/bus stations, waterfront, restaurants, shops and entertainment centers. No need for a vehicle! Very spacious, clean rooms, our room had a great sea view. Definitely will stay again :)

Stayed in October 2019
Reviewed: October 30, 2019

Katrina
New Zealand
10

Exceptional
- • Business trip
- • Solo traveler
- • Stayed 1 night
- • Submitted from a mobile device
Great location and service- excellent restaurant service and good

Stayed in October 2019
Reviewed: October 30, 2019

Anonymous
New Zealand
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Stayed 1 night
- • Submitted from a mobile device
Facilities, bar, staff very helpful

Stayed in October 2019
Reviewed: October 29, 2019

Anonymous
Taiwan
8.0

Very Good
- • Leisure trip
- • Solo traveler
- • Stayed 4 nights
- • Submitted from a mobile device
More closets in room
The view for breakfast

Stayed in October 2019
Reviewed: October 28, 2019

Joanne
New Zealand
8.3

“Location was great”
- • Leisure trip
- • Travelers with friends
- • Stayed 4 nights
- • Submitted from a mobile device
Disappointed no fan in bathroom did ask to get sorted but nothing happened. Also when checking out had my partners credit card on hold and charged my parents room on it but wouldn’t reverse it so they could pay for their own room but didn’t automatically take ours which didn’t make sense. Think when holding a credit card doesn’t mean you can just use as might be paying in cash etc it’s never happened to us before the hotel waits until we check out to how we are paying.
Location was excellent close to the viaduct and in the heart of the city.

Stayed in October 2019
Reviewed: October 27, 2019

Alessandro
Italy
8.8

Excellent
- • Business trip
- • Solo traveler
- • Stayed 2 nights
Room are small but clean and with modern style. Position is perfect. Breakfast room on the top of the building has a wonderful wiev on the Auckland bay.

Stayed in October 2019

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Hotel Grand Mercure Auckland

Grand Mercure Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Stay in the Heart of Auckland – Excellent location – show map

Most popular facilities

Bookers love...

Breakfast Info

Availability

4 reasons to choose Grand Mercure Auckland

Why book with us?

Hotel surroundings

Closest Landmarks *

Restaurants & Markets *

Natural Beauty *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

Vue

Custom Lane

See availability Facilities of Grand Mercure Auckland Great facilities! Review score, 8.5

Most popular facilities

Outdoors

Pets

Activities

Food & Drink

Internet

Parking

Health & Wellness Facilities

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House rules Grand Mercure Auckland takes special requests – add in the next step!

See availability The fine print

FAQs about Grand Mercure Auckland

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Grand Mercure Auckland

Facilities of Grand Mercure Auckland Great facilities! Review score, 8.5

House rules Grand Mercure Auckland takes special requests – add in the next step!

The fine print