Hotel Grand Mercure Auckland

Travel Sustainable property

8 Customs Street, 1001 Auckland, New Zealand – Excellent location – show map

Excellent location – rated 9.4/10! (score from 824 reviews)

Real guests • Real stays • Real opinions

8.6
Excellent
825 reviews

Excellent location, very centrally located to the ferries, shopping, and cruise port. The room was great, very modern, clean, and the beds were very comfortable. The reception staff were also great, very friendly and efficient. Also, the view of the harbour from the restaurant is superb.

Brett Canada

The location and lounge on the 13th floor to relax n read a book without being disturb. Staff very friendly n helpful. What happen with the fire scare? Anyway it was an orderly walk down at 2am

Alice Singapore

Fabulous location, lovely hotel. Great, helpful staff. Would recommend

Vicky United Kingdom

It’s near the wharf which is convenient for taking the ferry

Candida United States of America

Great location near the waterfront, restaurants, grocery store

Katherine United States of America

Excellent location and very friendly and accommodating staff

Nancy United States of America

Located close to fun areas of the city. Bed and pillows were comfortable. The shower was terrific.

Ruby Australia

The hotel is centrally located and walkable to waterfront and other attractions. The staff was very professional and courteous and we received outstanding service. They were nice enough to upgrade us upon request. We got the executive suite and it had amazing views and nice furnishings. We totally enjoyed our stay here.

Vamsi United States of America

The location was great. We could walk to the ferries which we took to do some tours in the area.

Annie United States of America

Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up

Mark Australia
8.6
Excellent
825 reviews
  • What guests loved the most:
  • “Excellent location, very centrally located to the ferries, shopping, and cruise port. The room was great, very modern, clean, and the beds were very comfortable.”
    Brett Brett Canada Canada
  • “The location and lounge on the 13th floor to relax n read a book without being disturb. Staff very friendly n helpful. What happen with the fire scare? Anyway it was an orderly walk down at 2am”
    Alice Alice Singapore Singapore
  • “Fabulous location, lovely hotel. Great, helpful staff. Would recommend”
    Vicky Vicky United Kingdom United Kingdom
  • “It’s near the wharf which is convenient for taking the ferry”
    Candida Candida United States of America United States of America
  • “Great location near the waterfront, restaurants, grocery store”
    Katherine Katherine United States of America United States of America
  • “Excellent location and very friendly and accommodating staff”
    Nancy Nancy United States of America United States of America
  • “Located close to fun areas of the city. Bed and pillows were comfortable. The shower was terrific.”
    Ruby Ruby Australia Australia
  • “The hotel is centrally located and walkable to waterfront and other attractions. The staff was very professional and courteous and we received outstanding service.”
    Vamsi Vamsi United States of America United States of America
  • “The location was great. We could walk to the ferries which we took to do some tours in the area.”
    Annie Annie United States of America United States of America
  • “Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”
    Mark Mark Australia Australia

Categories:

  • Staff8.8
  • Facilities8.5
  • Cleanliness9.0
  • Comfort8.8
  • Value for money7.7
  • Location9.4
  • Free WiFi8.9

Stay in the heart of Auckland – Excellent location – show map

Located in the heart of Auckland's waterfront district, overlooking the thriving Viaduct Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland boasts 207 guest rooms and a dedicated conference and event floor.

The elegantly refurbished rooms and suites at Grand Mercure Auckland feature Smart TV's with Blu-tooth connectivity as well as bathrooms with manuka honey toiletries. Complimentary WiFi is provided.

Guests can enjoy a morning yoga class in the Wellness Room or read a book in the library, which has been richly decorated with warm gold and leather. The business centre has state-of-the-art technology and The Deck, an urban alfresco event space is available.

Open for breakfast and dinner, Vue Restaurant offers international cuisine and city views. Attica Bar serves a range of drinks, including coffee, beers, wines and spirits, until late. Reception is available 24 hours a day.

This is our guests' favorite part of Auckland, according to independent reviews.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

We speak your language!

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Located in the heart of Auckland, this hotel has an excellent location score of 9.4

Breakfast Info

Continental, Buffet

Private parking available

Saved to 2589 lists

Most popular amenities

Parking
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Availability

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6 properties in Auckland like Grand Mercure Auckland were booked in the last 12 hours
Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Grand Mercure Auckland

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.6
Excellent
 · 825 reviews
Read all reviews
  • Staff8.8
  • Facilities8.5
    View
  • Cleanliness9.0
  • Comfort8.8
  • Value for money7.7
  • Location9.4
    View, Central location
    Quiet area
  • Free WiFi8.9

Select topics to read reviews:

See what guests loved the most:

  • Brett Canada

    “Excellent location, very centrally located to the ferries, shopping, and cruise port. The room was great, very modern, clean, and the beds were very comfortable. The reception staff were also great, very friendly and efficient. Also, the view of the harbour from the restaurant is superb.”

  • Alice Singapore

    “The location and lounge on the 13th floor to relax n read a book without being disturb. Staff very friendly n helpful. What happen with the fire scare? Anyway it was an orderly walk down at 2am”

  • Vicky United Kingdom

    “Fabulous location, lovely hotel. Great, helpful staff. Would recommend ”

  • Candida United States of America

    “It’s near the wharf which is convenient for taking the ferry”

  • Katherine United States of America

    “Great location near the waterfront, restaurants, grocery store”

  • Nancy United States of America

    “Excellent location and very friendly and accommodating staff ”

  • Ruby Australia

    “Located close to fun areas of the city. Bed and pillows were comfortable. The shower was terrific.”

  • Vamsi United States of America

    “The hotel is centrally located and walkable to waterfront and other attractions. The staff was very professional and courteous and we received outstanding service. They were nice enough to upgrade us upon request. We got the executive suite and it had amazing views and nice furnishings. We totally enjoyed our stay here. ”

  • Annie United States of America

    “The location was great. We could walk to the ferries which we took to do some tours in the area.”

  • Mark Australia

    “Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Grand Mercure Auckland

Welcoming Booking.com guests since Jul 8, 2009

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Is Sky TV offered in the rooms? If so, what channels are offered?

    Hi there, Yes we offer Sky TV in all our rooms which feature all the Sky Channels.

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    Answered on November 9, 2020
  • Do you provide Bathrobes for the Junior suites. Thank you

    Hi there, Yes, bathrobes are provided in our Junior suites.

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    Asked about: Junior Suite with King Bed - Non Smoking • Answered on August 4, 2021
  • Do you have airport shuttle service

    Hi, Unfortunately the hotel does not offer transportation. However there is a shuttle service. Best Regards Grand Mercure Auckland

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    Answered on December 20, 2019
  • When it’s says “mini bar” underneath what’s in your room. What does that mean?

    Hi, Can you please clarify if you wanted to know what items are in the minibar? Kind regards, Grand Mercure Auckland

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    Asked about: Superior King Room with Ocean View • Answered on April 6, 2020
  • what is the easiest way from airport to hotel

    Hi, Corporate Cabs New Zealand Best Regards Grand Mercure Auckland

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    Answered on March 10, 2020
  • Do you offer any harbor view rooms that are wheelchair accessible??

    Hi there, Unfortunately we do not offer any wheelchair accessible rooms on the harbour side of the hotel.

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    Answered on August 4, 2021
  • Is it possible to get a 7.00 am check in as our plane from LA arrives at 6.00 am

    Hi, You are more than welcome to arrive early but unfortunately the check in time is not guaranteed until 2pm. You may leave your luggage at reception if the room is unavailable when you arrive at the hotel. If the check in procedure is completed upon arrival we will be able to place your luggage into the room once it becomes available The key to your room can then be collected from the reception desk. Safe travels and we look forward to your arrival. Best Regards Grand Mercure Auckland

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    Asked about: Superior King Room - City side • Answered on November 25, 2019
  • Can I book a junior suite for two adults with one child?

    Hi, Yes, you could book the Junior Suite for 2 adults and 1 child. Best Regards Grand Mercure Auckland

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    Answered on November 25, 2019
  • Shuttle to the port also from airport?

    If you are meaning the shuttle as in the SkyBus which departs from the Airport to the City, it does not stop directly at the port but nearby. The last stop for the SkyBus ends on Customs Street, Auckland CBD, which is not too far from the port.

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    Answered on June 5, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Queens Wharf
    0.1 miles
  • Sky Tower
    0.2 miles
  • Viaduct Harbor
    0.3 miles
  • Auckland District Court
    0.3 miles
  • National Maritime Museum
    0.3 miles
  • NIWA National Institute of Water and Atmospheric Research
    0.3 miles
  • SKYCITY Entertainment Group
    0.4 miles
  • Auckland High Court
    0.5 miles
  • Auckland Art Gallery
    0.5 miles
  • Central City Library
    0.5 miles
Restaurants & cafes
  • Restaurant Grand Harbour
    0.3 miles
  • Restaurant Monsoon Poon
    0.3 miles
Top attractions
  • Aotea Centre
    0.5 miles
  • Aotea Square
    0.6 miles
  • Auckland Town Hall
    0.7 miles
  • Auckland Domain
    1.1 miles
  • Auckland War Memorial Museum
    1.3 miles
  • Auckland Harbour Bridge
    1.5 miles
  • North Head Historic Reserve
    2.7 miles
  • Kelly Tarlton's Underwater World
    2.8 miles
  • Mount Smart Stadium
    5.7 miles
Natural Beauty
  • Mountain Mt Eden
    2.7 miles
Beaches in the Neighborhood
  • Masefield Beach
    1.6 miles
  • Hamilton Beach Reserve
    1.7 miles
  • Sentinel Beach
    1.8 miles
  • Devonport Beach
    1.9 miles
  • Home Bay Beach
    1.9 miles
Closest Airports
  • Auckland Airport
    11.2 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
2 Restaurants On Site

    Vue

    Food: Local

    Menu: À la carte

    Custom Lane

    Menu: À la carte

Amenities of Grand Mercure Auckland Great facilities! Review score, 8.5

Most popular amenities

Parking
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Bar
Outdoors
  • Terrace
Activities
  • Library
Food & Drink
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available at a location nearby (reservation is not possible) and costs NZD 45 per day.
  • Electric vehicle charging station
Front Desk Services
  • Concierge
  • Baggage storage
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Yoga classes
  • Fitness center
Languages Spoken
  • English
  • Hindi
  • Korean
  • Chinese
Missing some info?
Awesome!

House rules Grand Mercure Auckland takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of NZD 300 is required on arrival. That's about 204.74USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Grand Mercure Auckland accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the hotel offers a valet car parking service.

Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis.

Please note that there is a 2% charge when you pay with a credit card.

Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of NZD 300 is required on arrival. That's about 204.74USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Grand Mercure Auckland

  • Grand Mercure Auckland has 2 restaurants:

    • Custom Lane
    • Vue

  • Room options at Grand Mercure Auckland include:

    • Double
    • Suite
    • Twin
    • Single

  • Check-in at Grand Mercure Auckland is from 2:00 PM, and check-out is until 11:00 AM.

  • Grand Mercure Auckland offers the following activities/services (charges may apply):

    • Fitness center
    • Library
    • Yoga classes

  • The following parking options are available to guests staying at Grand Mercure Auckland (subject to availability):

    • Private Parking
    • Parking
    • Electric vehicle charging station

  • Guests staying at Grand Mercure Auckland can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Grand Mercure Auckland is 1,950 feet from the center of Auckland.

  • The prices at Grand Mercure Auckland may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.