Hotel Grand Mercure Auckland
8 Customs Street, 1001 Auckland, New Zealand – Excellent location – show map
Excellent location – rated 9.4/10! (score from 1060 reviews)
Real guests • Real stays • Real opinions
*8.6* Sky Tower: only 4 minutes away! (1,050 feet by foot)
*8.7* Viaduct Harbor: only 6 minutes away! (1,450 feet by foot)
*8.2* National Maritime Museum: only 6 minutes away! (1,550 feet by foot)
*8.7* Queens Wharf: only 3 minutes away! (600 feet by foot)
Excellent location, very centrally located to the ferries, shopping, and cruise port. The room was great, very modern, clean, and the beds were very comfortable. The reception staff were also great, very friendly and efficient. Also, the view of the harbour from the restaurant is superb.
CanadaThe location and lounge on the 13th floor to relax n read a book without being disturb. Staff very friendly n helpful. What happen with the fire scare? Anyway it was an orderly walk down at 2am
SingaporeFabulous location, lovely hotel. Great, helpful staff. Would recommend
United KingdomIt’s near the wharf which is convenient for taking the ferry
United States of AmericaGreat location near the waterfront, restaurants, grocery store
United States of AmericaExcellent location and very friendly and accommodating staff
United States of AmericaLocated close to fun areas of the city. Bed and pillows were comfortable. The shower was terrific.
AustraliaThe hotel is centrally located and walkable to waterfront and other attractions. The staff was very professional and courteous and we received outstanding service. They were nice enough to upgrade us upon request. We got the executive suite and it had amazing views and nice furnishings. We totally enjoyed our stay here.
United States of AmericaThe location was great. We could walk to the ferries which we took to do some tours in the area.
United States of AmericaLocation was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up
Australia
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Grand Mercure Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
- What guests loved the most:
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Brett
Canada
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Alice
Singapore
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Vicky
United Kingdom
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Candida
United States of America
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Katherine
United States of America
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Nancy
United States of America
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Ruby
Australia
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Vamsi
United States of America
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Annie
United States of America
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Mark
Australia
Stay in the heart of Auckland – Excellent location – show map
Located in the heart of Auckland's waterfront district, overlooking the thriving Viaduct Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland boasts 207 guest rooms and a dedicated conference and event floor.
The elegantly refurbished rooms and suites at Grand Mercure Auckland feature Smart TV's with Blu-tooth connectivity as well as bathrooms with manuka honey toiletries. Complimentary WiFi is provided.
Guests can enjoy a morning yoga class in the Wellness Room or read a book in the library, which has been richly decorated with warm gold and leather. The business centre has state-of-the-art technology and The Deck, an urban alfresco event space is available.
Open for breakfast and dinner, Vue Restaurant offers international cuisine and city views. Attica Bar serves a range of drinks, including coffee, beers, wines and spirits, until late. Reception is available 24 hours a day.
This is our guests' favorite part of Auckland, according to independent reviews.
Couples in particular like the location – they rated it 9.3 for a two-person trip.
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RetryMost popular amenities
Good for couples – they rated the facilities 8.5 for two-person stays.
Currency Exchange: Need local currency? This property has currency exchange on site.
Health & safety
Bookers love...
“helpful staff”
84 related reviews
“central location”
58 related reviews
“comfortable bed”
33 related reviews
Located in the heart of Auckland, this hotel has an excellent location score of 9.4
Breakfast Info
Continental, Buffet
Good Coffee!
Free WiFi
Guests consistently rate the WiFi as excellent
Private parking available
| Sleeps | Room Type | |||
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| Max adults: 2. Max children: 1 |
Superior King Room - City side
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| Max adults: 2. Max children: 1 |
Superior King Room with Ocean View
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| Max adults: 4. Max children: 3 |
Superior Queen Room with Two Queen Beds
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| Max adults: 4. Max children: 3 |
Superior Queen Room with Ocean View
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| Max adults: 2. Max children: 1 |
Superior Queen Room - City side
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| Max adults: 2. Max children: 1 |
Junior Suite with King Bed - Non Smoking
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| Max adults: 2. Max children: 1 |
Superior Room with Two Single Beds - City Side
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| Max adults: 1 |
Standard Queen Room
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Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena.
What's nearby *
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Queens Wharf0.1 miles
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Sky Tower0.2 miles
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Viaduct Harbor0.3 miles
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Auckland District Court0.3 miles
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National Maritime Museum0.3 miles
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NIWA National Institute of Water and Atmospheric Research0.3 miles
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SKYCITY Entertainment Group0.4 miles
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Auckland High Court0.5 miles
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Auckland Art Gallery0.5 miles
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Central City Library0.5 miles
Restaurants & Markets *
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New World Supermarket0.2 miles
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Grand Harbour Restaurant0.3 miles
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Monsoon Poon Restaurant0.3 miles
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Countdown Supermarket0.4 miles
Natural Beauty *
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Mt Eden Mountain2.7 miles
Closest Airports *
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Auckland Airport11.2 miles
Most Popular Landmarks *
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Aotea Centre0.5 miles
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Aotea Square0.6 miles
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Auckland Town Hall0.7 miles
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Auckland Domain1.1 miles
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Auckland War Memorial Museum1.3 miles
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Auckland Harbour Bridge1.5 miles
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North Head Historic Reserve2.7 miles
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Kelly Tarlton's Underwater World2.8 miles
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Mount Smart Stadium5.7 miles
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Food: Local
Custom Lane
Amenities of Grand Mercure Auckland Great facilities! Review score, 8.5
Most popular amenities
Outdoors
- Terrace
Pets
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Pets are not allowed.
Activities
- Bikes available (free)
- Library
Food & Drink
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
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Private parking is available at a location nearby (reservation is not possible) and costs NZD 45 per day.
Front Desk Services
- Concierge
- Baggage storage
- Currency exchange
- 24-hour front desk
Entertainment & Family Services
- Babysitting/Child services Additional charge
Cleaning Services
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business Facilities
- Fax/Photocopying Additional charge
- Business center Additional charge
- Meeting/Banquet facilities Additional charge
Safety & security
- Safe
General
- Air conditioning
- Smoke-free property
- Heating
- Elevator
- Facilities for disabled guests
- Non-smoking rooms
- Newspapers
- Room service
Health & Wellness Facilities
- Yoga classes
- Fitness center
Safety features
- Face masks for guests available
- Access to healthcare professionals
- First aid kits available
- Process in place to check health of guests
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Screens or physical barriers between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
Cleanliness & disinfection
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation disinfected between stays
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against coronavirus
Food & drink safety
- Delivered food covered securely
- Breakfast to-go containers
- All plates, cutlery, glasses, and other tableware sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Languages Spoken
- English
- Hindi
- Korean
- Chinese
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 16 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
There's no capacity for cribs at this property.
This property doesn't offer extra beds.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Grand Mercure Auckland accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis.
Please note that there is a 2% charge when you pay with a credit card.
Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Grand Mercure Auckland
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The following parking options are available to guests staying at Grand Mercure Auckland (subject to availability):
- Parking
- Private Parking
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Check-in at Grand Mercure Auckland is from 2:00 PM, and check-out is until 11:00 AM.
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Grand Mercure Auckland has 2 restaurants:
- Vue
- Custom Lane
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Grand Mercure Auckland offers the following activities/services (charges may apply):
- Fitness center
- Library
- Bikes available (free)
- Yoga classes
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The prices at Grand Mercure Auckland may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Room options at Grand Mercure Auckland include:
- Double
- Suite
- Twin
- Single
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Guests staying at Grand Mercure Auckland can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).
Breakfast option(s) include:
- Continental
- Buffet
