Name: Grand Mercure Auckland
Address: 8 Customs Street, 1001 Auckland, New Zealand, 8 Customs Street, Auckland Region, 1001, New Zealand
Price range: Prices for upcoming dates start at $130 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House rules
The fine print
Guest reviews (1,462)

Hotel Grand Mercure Auckland

8 Customs Street, 1001 Auckland, New Zealand –

A restaurant or other place to eat at Grand Mercure Auckland

A bed or beds in a room at Grand Mercure Auckland

A general sea view or a sea view taken from the hotel

A seating area at Grand Mercure Auckland

The lobby or reception area at Grand Mercure Auckland

*8.6* Sky Tower: only 4 minutes away! (1,050 feet by foot)

*8.7* Viaduct Harbor: only 6 minutes away! (1,450 feet by foot)

*8.2* National Maritime Museum: only 6 minutes away! (1,550 feet by foot)

*8.7* Queens Wharf: only 3 minutes away! (600 feet by foot)

Lock in a great price for Grand Mercure Auckland – rated 8.7 by recent guests!

to get started.

The location was great. We could walk to the ferries which we took to do some tours in the area.

Annie

United States of America

Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up

Mark

Australia

We didn’t eat at the location, but the staff were very helpful to guide us for veg meals.

Jayant

United States of America

Rooms were modern, good size and well appointed. Nice big 1.5 size shower. Bigger than normal tv for room of that size.

Rebecca

New Zealand

Breakfast and the view from the restaurant was beautiful.

Francis

Australia

Super friendly and helpful staff. Room was luxury. Will be staying again!

Louise

New Zealand

Great views from breakfast and the breakfast was good. Rooms were clean and tidy.

Craig

New Zealand

Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!

Ariadna

United States of America

I had high expectations from word of mouth etc. And they were somewhat met. The best part was the breakfast!!! IT was amazing and the staff there were lovely. Actually all the staff were lovely. From an overall view, the staff were as lovely as can be in-spite of awful parking wardens etc, the breakfast was a HIGHLIGHT, the location is fun, the room was ok - although small and I loved that we could watch movies without having to pay more.

Natasha

New Zealand

Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water. Both evenings we had drinks at the hotel bar Attica which we really enjoyed - staff was very friendly.

Travel

New Zealand

Image of the property

9.3

Excellent location!
Highly rated for:
Great neighborhood
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Great neighborhood
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds

What guests loved the most:
“The location was great. We could walk to the ferries which we took to do some tours in the area.”

Annie United States of America
“Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”

Mark Australia
“We didn’t eat at the location, but the staff were very helpful to guide us for veg meals.”

Jayant United States of America
“Rooms were modern, good size and well appointed. Nice big 1.5 size shower. Bigger than normal tv for room of that size.”

Rebecca New Zealand
“Breakfast and the view from the restaurant was beautiful.”

Francis Australia
“Super friendly and helpful staff. Room was luxury. Will be staying again!”

Louise New Zealand
“Great views from breakfast and the breakfast was good. Rooms were clean and tidy.”

Craig New Zealand
“Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!”

Ariadna United States of America
“I had high expectations from word of mouth etc. And they were somewhat met. The best part was the breakfast!!! IT was amazing and the staff there were lovely. Actually all the staff were lovely.”

Natasha New Zealand
“Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water.”

Travel New Zealand

Stay in the Heart of Auckland –

Located in the heart of Auckland's waterfront district, overlooking the thriving Viaduct Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland boasts 207 guest rooms and a dedicated conference and event floor.

The elegantly refurbished rooms and suites at Grand Mercure Auckland feature Smart TV's with Blu-tooth connectivity as well as bathrooms with manuka honey toiletries. Complimentary WiFi is provided.

Guests can enjoy a morning yoga class in the Wellness Room or read a book in the library, which has been richly decorated with warm gold and leather. The business centre has state-of-the-art technology and The Deck, an urban alfresco event space is available.

Open for breakfast and dinner, Vue Restaurant offers international cuisine and city views. Attica Bar serves a range of drinks, including coffee, beers, wines and spirits, until late. Reception is available 24 hours a day.

This is our guests' favorite part of Auckland, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

We speak your language!

Grand Mercure Auckland has been welcoming Booking.com guests since Jul 8, 2009
Hotel chain/brand: Grand Mercure

Missing some information?

Brilliant!

Most popular facilities

Parking

Free WiFi

Non-smoking rooms

Fitness center

24-hour front desk

Restaurant

Bar

Good for couples – they rated the facilities 8.4 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“helpful staff”
109 related reviews

“central location”
85 related reviews

“comfy bed”
55 related reviews

Located in the heart of Auckland, this hotel has an excellent location score of 9.3

Breakfast Info

Continental, Buffet

Free WiFi

Private parking available

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grand Mercure Auckland?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room Type
	Superior King Room - City side 1 king bed	Show prices
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	Superior King Room with Ocean View 1 king bed	Show prices
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	Superior Queen Room with Two Queen Beds 2 queen beds	Show prices
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	Superior Queen Room with Ocean View 2 queen beds	Show prices
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	Superior Queen Room - City side 1 queen bed	Show prices
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	Junior Suite with King Bed - Non Smoking 1 king bed	Show prices
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	Superior Room with Two Single Beds - City Side 2 twin beds	Show prices
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	Standard Queen Room 1 queen bed	Show prices
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11 properties in Auckland like Grand Mercure Auckland were booked in the last 12 hours

4 reasons to choose Grand Mercure Auckland

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

An Inside Look at Grand Mercure Auckland

Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena.

Hotel surroundings

–

Closest Landmarks *

Queens Wharf
0.1 miles
Sky Tower
0.2 miles
Viaduct Harbor
0.3 miles
Auckland District Court
0.3 miles
National Maritime Museum
0.3 miles
SKYCITY Entertainment Group
0.4 miles
Auckland High Court
0.5 miles
Auckland Art Gallery
0.5 miles
Central City Library
0.5 miles
Spark Arena
0.5 miles

Restaurants & Markets *

New World Supermarket
0.2 miles
Grand Harbour Restaurant
0.3 miles
Monsoon Poon Restaurant
0.3 miles
Countdown Supermarket
0.4 miles

Natural Beauty *

Mt Eden Mountain
2.7 miles

Closest Airports *

Auckland Airport
11.2 miles

What Travelers Love About This Location

“Downtown Auckland location”

Don

New Zealand

9.1

“Staff were so accommodating and got more tea and larger cups without a problem. So friendly and knowledgeable about area. Great location. Awesome breakfast with...”

Lianna

New Zealand

7.9

“great breakfast and location”

Lynley

New Zealand

9.5

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

Vue

Food: Local

Menu: À la carte
Custom Lane

Menu: À la carte

House rules Grand Mercure Auckland takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

This property doesn't offer cribs.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Grand Mercure Auckland accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the hotel offers a valet car parking service.

Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis.

Please note that there is a 2% charge when you pay with a credit card.

Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

The prices at Grand Mercure Auckland may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
The following parking options are available to guests staying at Grand Mercure Auckland (subject to availability):
- Parking
- Private Parking
Guests staying at Grand Mercure Auckland can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

Breakfast option(s) include:
- Continental
- Buffet
The payment methods and timing of payment may vary. However, Grand Mercure Auckland accepts the following payment methods:
- Diners Club
- American Express
- Visa
- China UnionPay
- JCB
- Discover
- iDEAL
- Apple Pay
- PayPal
- Mastercard
- Booking.com Wallet
Room options at Grand Mercure Auckland include:
- Double
- Suite
- Twin
- Single
Check-in at Grand Mercure Auckland is from 2:00 PM, and check-out is until 11:00 AM.
Grand Mercure Auckland offers the following activities/services (charges may apply):
- Fitness center
- Library
- Bikes available (free)
- Yoga classes
In total, there are 173 rooms at Grand Mercure Auckland.

Learn more about rooms and availability by entering your dates.
Grand Mercure Auckland has 2 restaurants:
- Custom Lane
- Vue

“Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up”

“Excellent location within waking distance to main attractions, briton market, nice restaurants, theater, art gallery, shopping, ferry station, etc. Staff is very helpful!”

“I had high expectations from word of mouth etc. And they were somewhat met. The best part was the breakfast!!! IT was amazing and the staff there were lovely. Actually all the staff were lovely. From an overall view, the staff were as lovely as can be in-spite of awful parking wardens etc, the breakfast was a HIGHLIGHT, the location is fun, the room was ok - although small and I loved that we could watch movies without having to pay more.”

“Love the fit out of this hotel - rooms were tastefully decorated and modern. Really enjoyed the view across the water. Both evenings we had drinks at the hotel bar Attica which we really enjoyed - staff was very friendly.”

See all guest reviews for Grand Mercure Auckland

Newest Reviews for Grand Mercure Auckland

Reviewed: October 22, 2019

Michael
New Zealand
7.0

“Reception were lovely they upgraded us because our room wasnt ready”
- • Leisure trip
- • Couple
- • Stayed 1 night
Housekeeping coming in when I was in the shower. I heard them knocking but I was in the showe then they came in so I said I am in the shower
We didnt have breakfast

Stayed in October 2019
Reviewed: October 20, 2019

John
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
Lovely room and helpful staff

Stayed in October 2019
Reviewed: October 20, 2019

Annie
United States of America
8.0

“I would definitely recommend this hotel.”
- • Leisure trip
- • Couple
- • Stayed 1 night
The location was great. We could walk to the ferries which we took to do some tours in the area.

Stayed in September 2019
Reviewed: October 17, 2019

Jacqui
New Zealand
9.6

“Excellent stay overall”
- • Leisure trip
- • Family with young children
- • Stayed 2 nights
- • Submitted from a mobile device
Could have a water filter in the entrance Foyer or on each floor. Could be encouraging of recycling rubbish and support eco friendly behaviour- eg less washing of towels.
Friendly happy Efficient and professional staff member Location perfect for our needs. Welcoming

Stayed in October 2019
Reviewed: October 14, 2019

Reece
New Zealand
10

Exceptional
- • Leisure trip
- • Solo traveler
- • Stayed 1 night
- • Submitted from a mobile device
The service was great

Stayed in October 2019
Reviewed: October 14, 2019

Kerrie
Australia

5 helpful votes
9.6

“Lovely hotel , great location”
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
We had a little difficulty identifying where to park our car for the hotel parking. We couldn’t see where at the front of the hotel to park our car, then drove around the back and one of the staff told us it was around at the front. It wasn’t a big problem, just confusing, this could be easier.
A very nice, clean, modern Hotel. Great location, conveniently located, easy to walk to shops and restaurants. We had drink at the bar which has a lovely view. Comfortable bed.

Stayed in September 2019
Reviewed: October 14, 2019

Yiyin
Taiwan
10

Exceptional
- • Leisure trip
- • Travelers with friends
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing bad
It is very close to centre street.

Stayed in October 2019
Reviewed: October 13, 2019

Anonymous
New Zealand

1 helpful vote
7.5

“great hotel, in a noisy area.”
- • Leisure trip
- • Couple
- • Stayed 1 night
very noisy couldn't sleep. I had ear plugs in but I couldn't sleep. This won't be a problem for every traveller but it really undermined my enjoyment of my stay.
Great bar on 13th floor. Really good views from there. Nice clean rooms and easy check in and valet parking.

Stayed in October 2019
Reviewed: October 12, 2019

John
United States of America
8.3

“Good room...couch needs refurbishment...not comfortable at all!”
- • Leisure trip
- • Solo traveler
- • Stayed 3 nights
- • Submitted from a mobile device
The parking is difficult if you want to self park...and very expensive if you don't!
Location is great...

Stayed in October 2019
Reviewed: October 11, 2019

Michael
New Zealand
9.6

“Very nice hotel, very good staff, food was wonderfull”
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
Room was not ready until about 5pm. Not a problem as staff gave drinks vouchers and were very apologetic. Not a complaint, but as a top hotel things may be a little more on time.
All staff were extremely helpful, room was not ready but all possible was done to make the problem right. Car parking was done very well.

Stayed in October 2019
Reviewed: October 7, 2019

Anonymous
New Zealand
10

Exceptional
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
No Port in the bar for an after dinner drink
Service was excellent all people were accommodating and friendly

Stayed in October 2019
Reviewed: October 6, 2019

Mark
Australia

2 helpful votes
8.8

“Convenient for a stop in Auckland.”
- • Leisure trip
- • Couple
- • Stayed 1 night
all good here
Location was great for travelling and sightseeing. A skybus stop nearby and railway station close. Close to waterfront and restaurants and CBD. Bed very comfortable and room well set up

Stayed in October 2019
Reviewed: October 4, 2019

Lindsay
Australia
9.2

Awesome
- • Leisure trip
- • Solo traveler
- • Stayed 2 nights
- • Submitted from a mobile device
Small room

Stayed in October 2019
Reviewed: October 3, 2019

Tui
New Zealand
3.3

“Will not be back or recommend”
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
To start turned up at 2.20pm to find i had to wait another 20minutes for the room, when check in was 2pm. The service was terrible, was waiting half an hour for my car with 3 other couples doing the same to find out the car were parked out back. Second time called 20 minutes earlier to let them know i was coming to get my car, arrive to reception and they forgot to tell the valet.

Stayed in September 2019
Reviewed: September 30, 2019

Beverley
New Zealand
8.0

Very Good
- • Leisure trip
- • Family with young children
- • Stayed 2 nights
- • Submitted from a mobile device
Great location super staff and good valet parking

Stayed in September 2019

Hotel Grand Mercure Auckland

Grand Mercure Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Stay in the Heart of Auckland – Excellent location – show map

Most popular facilities

Bookers love...

Availability

4 reasons to choose Grand Mercure Auckland

Why book with us?

Hotel surroundings

Closest Landmarks *

Restaurants & Markets *

Natural Beauty *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

Vue

Custom Lane

See availability Facilities of Grand Mercure Auckland Great facilities! Review score, 8.5

Most popular facilities

Outdoors

Pets

Activities

Food & Drink

Internet

Parking

Health & Wellness Facilities

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House rules Grand Mercure Auckland takes special requests – add in the next step!

FAQs about Grand Mercure Auckland

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Grand Mercure Auckland

Stay in the Heart of Auckland –

Facilities of Grand Mercure Auckland Great facilities! Review score, 8.5

House rules Grand Mercure Auckland takes special requests – add in the next step!